We had a great experience. Each and every person we seeked assistance from was able to help us. No attitudes. At one point we needed several 30lb bags of rocks. The guy helped load my car WITH A SMILE. I never got his name. It was a young, tall, black gentleman. Help is hard to find sometimes so good customer service stands out to me. read more

It's been a long time since I've visited this location. It has changed significantly to mitigate the issue of unhoused living in/around the parking lot. It now is completely surrounded by a fence with one entrance/exit with a gate that closes after business hours. There's even security camera to record license plates as you enter. High security. I came in to make copies of keys. The self-serve machine broke but I was promptly assisted by an employee. I got help easily this visit. read more

We came in for some shelves, and couldn't find some in black. Malaysia was kind enough to help us look. We ended up going with a different color because the black was only available online. Malaysia caught up with us and offered a discount as a consolation. Later as we were trying to fit all of our purchases into the car, Ri, who was gathering shopping carts in the parking lot, offered to help us lift our mini fridge and shelves into the backseat. Truly didn't expect to be taken care of here today. Thank you guys! read more

The Home Depot - Nurseries & Gardening Near Me - Oakland, California

Quality/Quantity - Consistent. Asked two team members for help and finally found what I needed. If I actually walked to the VERY end of the aisle, I would not have needed the second team member. My bad. Atmosphere - Where do I start. If you need a day laborer this is a good place to start. Especially since they moved or closed the "day laborer" zone in Oakland on High Street. Plenty of parking, you can even tip a day laborer to watch your car. Unfortunately, the homeless population continues to thrive here. Not an easy in and out of this area. There are always one or two police cars parked outside. Not sure if there are any real policemen? And/or if they are parked there just as a deterrence. Open 7 days a week from 6am or 7am until 8pm or 10pm. Service - When I first came here many, many years ago, I was surprised by the amazing service this location offered. Employees actually greeted and helped customers. Now service is no different than all the other HD's. So basically, they are self-service. Price - Great value, good return policies. I rarely look at prices shopping at this company. Owner Comment - Congrats on your success since 1978, now with 2,312 locations and growing. Ranked #5 (2020) on the Fortune 500. read more

The Home Depot - 5/28/24 FYI. - Nurseries & Gardening Near Me - Oakland, California

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I'm surprised to see the low rating, so decided to add my review, as I've never had a problem that the friendly staff here wasn't able to help with, even having wood cut at the last minute when they were closing on a Saturday evening... so I don't have any complaints, they have a great selection of pretty much anything you could need, value beats most local hardware chain stores any day. I think 4 stars is a fair rating. read more

We love coming to the Saturday kids classes. Staff are so sweet and helpful. My kids love them and look forward to coming. read more

The Home Depot - Kids free class - Nurseries & Gardening Near Me - Oakland, California

I like this Home Depot because it's in my neighborhood. The staff here is pretty knowledgeable and I like that they open early to late night. The selection is pretty standard. Price is standard. read more

Just had our new refrigerator delivered. They arrived on time, were professional, and got right to work. They were so nice, and I really appreciated the updates since this is an office and we needed time to empty the old fridge and prepare for the new one. Thank you, Asah and Samuel! read more

Wow. This place feels like something out of a post-apocalyptic movie. From the moment you pull up, it's clear things are completely out of control. First, you have to get past the homeless encampments that have taken over nearly every corner surrounding the store. Once you're in the parking lot, you're met with a sea of day laborers offering their services, alongside "contractors" in work trucks all eager to be hired. But that's just the beginning. Home Depot seems to have turned its back parking lot into an overflow storage zone, which apparently also serves as an opportunity for thieves. While I was at the nearby 24 Hour Fitness, I literally witnessed people stealing bags of concrete and bricks through the back fence, all while a police officer casually hung out in front of the store doing nothing. When I finally got inside, the chaos continued. The checkout line was absolutely insane -- stretching from the exit all the way to the back wall. We're talking about 20-25 people deep, and it took forever to move. Honestly, the only reason I can imagine coming back to this store is if I wanted to blend in with the crowds stealing stuff, because that seems to be the norm here. Save yourself the headache and go somewhere else. This location is a mess. Good luck if you choose to brave it. read more

The Home Depot - The line - Nurseries & Gardening Near Me - Oakland, California

Phone operators don't know how to direct you so they hang up in your face or tell you it's better to just come in So that's what I did I came in looking to purchase a screen door no one works that department apparently so I waited 2 hours for someone to come help me then we make the order and they say someone will call you within 72 hours I say ok I work until 6 am so I sleep until noon if they can call afternoon they say ok next day missed call at 830 am so I call back n go through gettin hung up on n told to come in again where I wait another 2.5 hours for service read more

Everything ESPECIALLY CUSTOMER SERVICE!! Beginning with Angela's demeanor.. been to many Home depot's.. its bad enough that its a mess woth the whole Northern California Area.. but ANGELA working at the front desk/checkout area needs to be checked out or fired from this home depot.. RUDE AS HELL person.. again HOME DEPOT, train your people properly or fire this person.. no need to treat customers i an entitled or rude demeanor. Asked/told her it would be nice if you could put either a limit on items needed so we wouldn't waste time in aline before they asked us to move last minute to another.. again ANGELA SHE SUCKS!! P.s. At least, Mark is the man!! He's at the pro desk, he was able to help.. read more

always the best bang for the buck, cannot beat their prices, and quality. Great selection and they back everything they sell.

Do you want service? Need help bringing 16 bags of pea pebbles on a pallet to your vehicle? Are you okay waiting more than half an hour after paying for your bags for someone to come and help you but no one shows up? Well don't show up at 7pm because everyone there has clocked out mentally and physically. Right, garden person or pallet driver is at lunch at 7pm....more like lazy pos' who don't even answer intercom calls for their names. Forget it, I loaded 16 bags by myself and no one even checked to see if I paid for the bags at the exit. Security knew I was pissed and didn't want to question me or I'd fidget looking for the receipt until a Home Depot employee showed up and then they'd be forced to help me load. Lazy people working at this store. Avoid if you can. This happened the evening of 8/28/23 if a HD Supervisor wants to look into this, but I doubt it. read more

I know Home Depot has a reputation of being AWEFUL to visit. Let's talk about the reasons WHY for this particular location. I don't go to Home Depot unprepared. I look up the items I want to buy online, add them to my cart. That way, when I am there I know what aisle to find everything in. Once I get there, I find that there are NO REGISTERS OPEN, only self check. Usually I would turn around and leave if I find it too busy. But, I came prepared and everything online says it's in stock so I should have a smooth shopping experience... RIGHT?! I find my first item. Head over to my 2nd. I am in the right aisle and section, but the item I am looking for isn't there. I check behind things, look for alternatives. NOTHING. Go to find my 3rd item, it's no where to be found. Site said there was 43 in stock, and this item is large 48x90 white board panel. I try to flag down someone in orange, they are no help. I came for 8ish items and left with 1. ALSO: You would think that ordering online should be a quick in and out option. It is not. Why? Because no one is ever at the pick-up area. Very annoyed. read more

The Home Depot - Nurseries & Gardening Near Me - Oakland, California

I always expect to be brusquely ignored at Home Depot, but Sinclair turned things around for us. Solid, patient, thorough help. We will now make this location our goto. read more

Everything i needed and the instructions on how to do it. The best plaza for even the beginning do it yourself guy.

UPDATE: After posting this did EVENTUALLY get some help to get the door installed but it still took a long time and a lot of unnecessary back and forth calls etc. However, I am still having a difficult time getting reimbursed for having to do repairs after the first installation. I've been waiting since March for reimbursement. They sent someone out and since I have a PO Box, he went to the Post Office. Unbelievable. Then I kept being put between Home Depot and the installer as to who would reimburse me. Finally sent a letter last week with a Settlement Release Agreement to sign and absolutely no instructions as to what to actually do with the form and how to actually receive the monies owed. Even though the letter says Home Depot agrees to pay, Home Depot is telling me the Contractor is responsible! This entire experience has been trying and frustrating read more

RACIST LADIES DOING CUSTOMS SERVICE. I came to this location not expecting perfect service due to it being in Oakland but when I arrived and I paid for a pallet of concrete asked them to kindly load it with a forklift. Unfortunately never got it waited over an hour so I decided to go return the concrete. While waiting in line I witnessed this lady and her friend with the braids who I wasn't able to take a photo of but they both laughed at the man for not being able to properly explain what he needed so I helped them him after the fact that I noticed them laughing in his face and mocking him for not being able to speak English properly read more

The Home Depot - Raciest lady against Mexicans - Nurseries & Gardening Near Me - Oakland, California

So disappointed. They had to recut a piece of wood 3x cuz they kept getting the length wrong and I had to keep waiting in between. One of the guys working was like u can cut it yourself with a saw. I was like you can't even cut this piece of wood with a saw why would I try. Worst customer service section too It's like they pay them to stand around and be bacon. I know they can't do anything about the outside but that's looking desperate too. It sucks that it's really the only Home Depot in the area so it's this or nothing. I was in there for 2 hours for two things. read more

Just before closing at Home Depot on Alameda Avenue, Oakland, employee Alberto saved the day. He not only guided me on replacing blinds but also efficiently found the cleaner I needed. A huge shout-out to Home Depot for outstanding staff like Alberto. His dedication made my experience genuinely five-star worthy, showcasing the kind of exceptional service that sets them apart. read more

The Home Depot - Thank you! - Nurseries & Gardening Near Me - Oakland, California

Such a bad shopping experience. I wish there was a better alternative near me. Items are hard to find. Project assistance doesn't exist. Expect to spend close to a hour shipping even for basic items. When in this morning to buy 3 of something. Website said they had 55 in stock. Shelf was empty. What help I could find was unable to locate any in stock. They blamed it on the night crew receiving into stock but not putting on the floor. Maybe have luck at the next closest. read more

You ever seen the movie Equalizer starring Denzel Washington? In the movie he plays a "Home Depot" employee who is a great friend and coworker to everyone around him. He gives friendly helpful customer service to the customers. And little did we know, but come to find out he is a bad guy butt kicking machine. Well the employees at this Home Depot must be bad guy butt kicking machines because they sure aren't good at friendly helpful customer service like Denzel. I bet Denzel knows what aisle for me to find what I need! I bet Denzel knows about the products that the store carries and shows some pride in his work! Well that's too much to ask for at Oakland Home Depot. Plan on bad customer service, no knowledge of the products carried in the store, or any type of friendly demeanor. Where's Denzel when you need him???!!! read more

The zombie vs professional difference at Home Depot on Alameda Ave "Plywood cutting machine is broken.  But you could rent a Skilsaw from our tool dept and use that here to cut the plywood. Naw, sorry, we can't do that for you" - answer from Vic, the first guy I spoke with. "Oh sure, lemme just make sure the machine is working." - Malik, who then made 6 precisely measured cuts for me. read more

Absolutely the worst customer service I have experienced in any store or any kind of store in over 60 years. When you need assistance and finally find someone on the floor, one of three things happens: 1) They say, "I don't work in that department, but I'll get you somebody"; you wind up waiting and nobody comes. 2) They walk right by you and try to ignore you. 3) They treat you with open hostility. Today, I got all 3. read more

I have an ongoing struggle with Home Depot. The store carries everything home-related and has decent prices. But, the in-store customer service is consistently very poor. I typically find what I'm looking for at prices that beat or compare with anywhere else. The items I'm looking for are also almost always in-stock and if they're not, they're easy to locate at another near-by store. But, nearly every time I've been to Home Depot, including this location multiple times, the customer service is not good. During my last two visits, when I approached employees and asked for assistance, they begrudgingly acknowledged me without looking at me. They gave me a clear message, they didn't care to help me and felt bothered I asked for assistance. In the end, both employees provided me a very general location to find what I was looking for. I realize employees cost a store money. So, perhaps they keep the prices down by keeping the number of employees down. Thus, I guess, I accept the good with bad because I am happy with the products and prices. read more

The Home Depot - Tubs - Nurseries & Gardening Near Me - Oakland, California

the only business I've ever been in that has hired police to monitor the entrance and exit the entire time that they're open. And I assume that gray security station is there to keep out the day laborers who congregate at the driveway. At least they usually have the items smaller hardware stores don't have. But the employees seem so stressed out that I never ask for help. read more

First off be warned that this location is square in the middle of a large homeless encampment surrounding the parking lot. The lot itself is dirty and littered with garbage everywhere. Was watching a bird with a plastic fork in its mouth which pretty much sums it up. The store itself was fine. Couldn't find anyone to help me find anything. Took me about a long time to find what I was looking for. I eventually did. Meh. read more

Takes forever to get most basic things because everything is locked up and there is no way to call for service. You're left walking around trying to find someone to help you. Why bother coming in to shop when I can purchase online at Amazon. Terrible experience. read more

The Home Depot - Everything is locked up. Even small drill bits that are less than $8! - Nurseries & Gardening Near Me - Oakland, California

Bueno que yo vuelo canción está en Alameda este On Depot ni no muchas personas en línea rapidito adentro para afuera bien amables los trabajadores bien trabajadores bien excelente servició read more

The Home Depot - Garbage bags - Nurseries & Gardening Near Me - Oakland, California

It's crazy already stress out about moving,one person say one thing and another say something else,so they charge an extra day.Norman is the manager and he can care less about the misunderstanding but I have swallow the cost. DO NOT RENT HERE!!! read more

Absolutely horrific area, location, store, merchandise, and employees. I'm generally hot a fan of Home Depot but some of them are fine! This one is not. I'm never going back. I met a friend here who needed a specific type of flooring that wasn't in stock at our local Home Depot stores and this one was the closest. In hindsight we should have driven an extra 50 miles each way to another location besides this was the absolute worst experience I've ever had at any hardware store in my life. First off, the area it's in is just plain scary and disgusting. So nasty that they have two Oakland Police cars/officers patrolling the parking lot constantly. At least I felt safe enough leaving my truck in the parking lot for the time we were in the store because of it. Next up, the employees here are something else. I'm sure it's a lousy place to work, and it doesn't pay well... I work retail too, I get it. But, if you hate your job this much, just don't show up and let the store close. Because we needed about 8 pieces of the specific flooring and it took us over half an hour of sorting through the 40+ they had in stock to find ones that had not been damaged in the process of being unloaded, likely by the employees who either didn't care or didn't have sufficient training. We ended up buying an extra one and will hopefully have enough that was intact to complete the project. And don't get me started on the checkout employee that helped us. Well, helped is quite the overstatement. It took about 10 minutes for her to sell us 9 bundles of flooring. We clearly had 9 pieces on the cart and my friend showed her the SKU on the phone and not only did she not have any clue how to enter the item into the point of sale system without scanning the item (these don't have barcodes) but she also straight up didn't believe we had 9 and was bothered she had to get up and count them. Then on the way to the car with our stuff we almost got run over three times by people too busy texting to realize that someone might actually be walking in a parking lot. What a concept. read more

A magnolia bush I purchased here created a horrific whitefly infestation in my garden

Four for the way the line goes quick but MINUS 10 for the guy who is touching every single persons receipt! CHECKING THE RECEIPT DOES NOT REQUIRE TOUCHING BY ANYONE ELSE BUT THE OWNER. He stands the with his pink pen and bad vision. Covid -19 rules right? Not this guy. Consider this. He has already touched hundreds of receipts. So he wants to touch yours also! Come on by and roll those dice? I left the receipt in his hands. It was for wood and the wood works, I already know! Policy should be modified so that NO transfer be taking place at the exit. There are scanners that transfer receipt to a handheld. The security checker can look at that instead of putting his hands on my receipt. New times people! read more

Did not enjoy going to this Home Depot. Even the parking situation was unsettling, as there were a ton of homeless camps across the street and random guys hanging around. Inside felt no different. Everything felt disorganized and it was hard to locate things. Also the lines were really long and people weren't social distancing from one another. One guy said he would get a trolly and help us with an air conditioner but he never ended up coming back. Disappointment, I'd rather order online or go to the Palo Alto location instead. read more

Never gonna purchase anything from Homedepot if I can find it anywhere else. Ordered online and it said will deliver and the next day said it's canceled. Ordered again and was canceled again. And the reason they claimed was no employee can deliver the tiles so we can pick up in store. Okay. Rent a trunk and drove to Hayward all the way from SF and the employee at Hayward location told me it's sold out. I explained homedepot.com said it's available here. Employee said they haven't update the inventory online. Nothing they can do and they just work here. Went to Oakland location, same thing happened. Please update your inventory and tell people correct information. I spent Monday and my whole day on this sh**. What a waste of time! read more

This review is for the online order pickup experience! First off, just be aware that the immediate surrounding area is sketch. Try not to be too alarmed. From either end of Alameda Ave. that you'll enter from, there are many homeless encampments. It's really sad, there are actually a lot more now than before the pandemic. I know because I used to go to the 24-Hour Fitness right next to the Home Depot. As far as I'm aware, the gym has been closed for most of the year (and now 24 is bankrupt.) Sooo the gym is pretty much an empty lot at this point! There are several security guards in the Home Depot parking lot. I also passed by a truck in the parking lot full of oranges and I'm assuming they were selling them? Lol this place is wild! It also feels random but I appreciate that there is a little food cart thing next to the left entrance selling breakfast burritos, tacos, burritos, quesadillas, pupusas, and hot dogs! It's called Kelly's Deli. Those working on home improvement can build up an appetite and need convenient sustenance, so thank you for being there! Lol. I may have tried the tacos because I was hungry - they were okay, cheap, did the job (about $7-7.50 for 3 tacos). I ordered one item online. Because I didn't want to pay for shipping, I selected pickup! It was ready for pickup less than 30 minutes after I placed the order - which was really speedy! They also give you a whole week to pick it up. They have Amazon Hub type lockers and you don't even have to interact with a human to pick up your item. You are given a code in your email. There is a little tablet screen in the middle of the lockers. You can enter the code, sign for your item on the screen, and boom the locker with your item opens up! It was really easy. I entered on the entrance on the left, but the entrance on the right is where you want to go for online order pickups! An employee named Mya walked me through the process and was really friendly and attentive. She entered the code for me so I barely lifted a finger! Overall, if you can place an online order, you can be in and out in a jiffy - and it's a pretty seamless experience! read more

The staff here does not care. Self check out backed up with people that can not check out and staff just walks past everyone. No one Manning returns area either. Boxes of open items all over the lighting area. I would recommend you avoid this location if possible. read more

Came by to get a " quuck" fire extinguisher. ONE checker working, self checkout closed and a line with 10- 15 people in in. All at 7am. This is ridiculous. read more

The Home Depot - Nurseries & Gardening Near Me - Oakland, California

Not okay to advertise ordering online with pickup. Got to pick up line an hour after I got the notice that my order was ready. I have been standing in this area for half an hour waiting. It would have been faster to come to the store and shop myself. read more

I have shopped Home Depot for years, but experiences in the past few years have been disappointing. I ordered Bali blinds from them 7 years ago. A pull string broke and I called wanting to simply replace them. Although I had all my original paperwork including the sizes their installer used originally they insisted I have a new design consultant come to my home. (I spoke with 3 different people over the phone and visited 2 locations in person. All assured me someone would have to come to my home to re-measure.) I scheduled an appointment and the woman who came said she did not have Bali as an option and only offered 2 brands that I had never heard of. By this time I had been dealing with a broken blind for over a month, so agreed to review her selection. I ordered 2 blinds to replace the broken one and the other one in the bedroom so they would match. When the installed showed up with the blinds, he determined that one of the valance pieces was broken and he would have to order a new part. He was pleasant and efficient. Within 24 hours of attempting to use these we knew we had made a mistake. Neither blind will sit on the sill. They both creep up leaving a 2-3 inch gap from the sill. They are blackout shades, but the material is so thin that heat and cold come through much more than our previous blackout shades. We went with shades instead of blinds so we wouldn't have the issue of broken cords again. Most shades have a reflex to them where you tug and they re-fill back up. These do not. We have to manually push them back up to the top. Within 24 hours I contacted our designer. She gave me Customer Service contact information. No one responded to my email complaint. When I was notified that the new valance part was in I let them know we were unhappy. After 3 days I got an email saying since this was a custom order and therefore I had no return or refund options. The only recourse is to warn others. DO NOT USE HOME DEPOT FOR ORDERING BLINDS! read more