I recommend Santa Clara Alliances when you are working on a budget. They also provide great delivery and set up of appliances.

I normally would give them 3 stars, I've been dealing with them for over 12 years. They came out to my house promptly on Saturday, which I was grateful for they automatically charge a $99 fee for coming out which I was aware of. I know what was wrong with my freezer cause it happened before so when the guy came in, I was like oh you fixed it before so it's a easy fix. He looked at it and said yes but I think you should just let it finish unthawing by itself because it's working and it'll do it on its own you can just unplug it overnight and then plug it back up. I replied I have a freezer full of meat and I don't want my meat to go bad so could you just do what the guy did last time and take the paneling off and use the water and get the ice out it took him about 10 or 15 minutes. He was like oh well you can just do it like this. I'm trying to save you money mind you it only cost about $130 total he get 99 for coming up so this guy was trying not to do nothing and just get the $99 for coming out and I'm like oh no I don't mind paying he replied I'm trying to save you money and I said no I don't mind. It's only around $130. He looks at me goes to the freezer and say well I gotta do this to the door and this blah blah blah so it's gonna be 150. I looked at him and said OK he really didn't wanna do it nor did he have to do anything to my door not 1 thing I gave him the 150 and he walked out the door. I realized he didn't give me a receipt. I tried to call he didn't answer so I called the company. They said they will email me a receipt at the end of the day, but I still haven't received a receipt so I'm feeling uneasy about this situation mind you he did a sloppy job. I had pads all over the floor like I did for the guy last time and he moved the pads all around left water all on the floor. I've had this done before and I had a way better experience than I did with this lazy guy that they sent out. read more

the best and most honest company I have ever purchased from. The best customer service, they back their products and are quick to fix, they do not let you wait. Wish every company was like them, the world would be a better place. read more

They're so helpful. We've been customers for over 15 years. Even if they can't fix that particular brand they'll explain in detail why. Rates are very reasonable. Highly recommend. read more

I've shopped here nearly 20 years for all my appliances! They are reliable and very helpful!

I received a refrigerator which had paint overspray on the interior, crisper drawers and hinges. The refrigerator has a unpleasant paint smell which I cleaned multiple times with a bleach cleaning spray to no avail. It taints the food with a bad smell and taste. Upon delivery there was dried bird poop on the top of the refrigerator. The bottom line is the refrigerator was not clean upon delivery there is paint overspray and a very unpleasant odor still lingering inside. When I spoke with the office she was very rude and said this is the refrigerator that your landlord picked you need to talk to them. read more

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I've been going to them for over 10 yrs. I went to get my 3rd washer from them & the prices have skyrocketed. All together it totaled 690 (washer alone 490 but there is a delivery charge over 70 bucks, takeaway etc) for one front loading washer. I was in such a hurry I didn't realize I could have a brand new one from Home Depot for that price until I saw the prices while in store...times are changing read more

Got a washer and dryer here for a great price, friendly service, and delivery was quick and easy. Super happy with them- they're working well! I'm going to check them out when ready to buy a gas stove! read more

Santa Clara Appliance - Front loading Electrolux washer and dryer $800... way cheaper than new! - Appliances Near Me - Oakland, California

My refrigerator went out Friday and they replaced it on Monday. Fast professional and friendly. Yes great value and brand name. Don Mason Oakland CA read more

For those of you roaming the streets, because Reed's appliance closed, you can now go to Santa Clara appliance within miles of Reed's location. my experience was very straightforwardforward, plenty of inventory, and very good service. read more

I was referred here by another appliance & kitchen store in the area. Was really impressed with their HUGE selection of used stoves & I found exactly the model I hoped to find & had it delivered to my duplex rental unit. Woman at desk was accommodating. Delivery people & technician were very nice & conscientious while installing & removing old stove. Oven price was fair; came w/ warranty. I will def return for future needs for myself & for my rental unit. read more

Beware of this business. I called to find out with whom they contract to receive their used appliances and was informed that they work with one specific "wholesaler" and are not open to contracting with other wholesalers or suppliers. They also do not sell brand new in box appliances, as this condition of equipment is not provided by their wholesaler. Beware of potential appliances that "are falling off the back of a truck" or stolen appliances being sold. Otherwise, the appliances aren't reliable. read more

Reasonably priced used appliances. Friendly staff, they will install and remove appliances for you for an extra fee.

Very grateful for them!! I've used them twice for repairs and once to buy a frig that lasted a very long time. Honest and reliable. A community treasure read more

I went in to the store at 10:20 am . Bought a fridge in five minutes with the help of a very nice young man. Did the paperwork with a lovely lady. She told me she was able to do the delivery today. Two very nice conscientious men came to my house with my new refrigerator within an hour. I barely made it home to empty the fridge and they were there with my refurbished fridge. The delivery guys were cool while I frantically removed my items from my fridge. They were very careful removing the old fridge (10 bucks) and gave me time to clean the floor and wall before they installed the fridge. I can't say enough about how wonderful they were. Thank You !!!! Also they had a very nice selection of Refrigerators ! Highly recommend them. It's worth looking for parking!!! Trust me read more

These are the only people who have coin washer and dryers and will repair them and they come out actually at the time they say they will

I went through my property management who uses Santa Clara Appliance. I'm really glad they do! The entire process was wonderful-they are all very friendly and really great communication! Even when there was a problem with the replacement part that was damaged in shipment, they were very upfront about it and called me the moment it came in. The service person was very conscientious about my space and explained the process of replacing the part and showed me the old broken part. I highly recommend this company for your appliance needs. read more

They took the smelly washer away and brought back the washer repaired. It's been over a week and it's still working, so that's good. Nothing more to say on it but to give them one more star for finally getting us a working washer back. Update: I deducted the amount I spent cleaning the washer/dryer out of my rent and put up my lovely review. I guess they found out about my not so nice review and wrote me to 1) explain the washer/dryer unit is new (okay, and it should work then, right?), 2) to apologize for giving us a smelly loaner machine in the meantime, and 3) to then explain that they didn't have to give us a loaner and that they could have kept us without another washer for another couple of weeks, and to 4) to request that I update my review, which I did above. However, it's the morning of July 4th, we tried to put in a load (actually half of a load as we were told a full load is too much for that model of washer - see pic). It's NOT working. It's less that 4 weeks later, and it's not working again. My boyfriend has officially flown through the roof, and I got a call from Santa Clara Appliances explaining that the management company bought the washer, they've tried to fix it and can't. And that a new washer/dryer should be bought. Let's see what happens now. As I appreciate the phone call, I've added a star. read more

The management company that takes in maintenance orders from residences contracts with Santa Clara appliances I believe, so I didn't go here by my choice. But regardless, the people are responsive, courteous and show up on time. Service is great and they do follow up with you. Would recommend read more

Great service & an honest family business. Tim & Tsu are excellent service reps for this company. I will purchase appliances & use them for all my repairs. Thank you Tim & Santa Clara Appliance shop! read more

Charge too much. I use to by from them all the time. They will come out in a timely manner, but their fees are too high. Normally their estimates very high and they cannot fix your item and then you have to pay them a trip charge or come by another one. read more

I bought washer and dryer from this place. Even it's used but quality is great with excellent condition. Owner is friendly and customer service. read more

Going on 7 weeks to replace a glass for an oven door that either has or hasn't been back ordered. They've had to restart the process several times without an explanation why it wasn't back ordered. Hopefully it will be done by Thanksgiving so we bake a turkey. read more

I really wanted to like Santa Clara Appliance because I like to support local, independent businesses (especially in the 'hood,) but I had a terrible experience. Here are the deets: I bought a used stove for one of my rental units for $250. It was clean and nice looking. A crew came out the next day to install it. They tested it and said it was good to go. Call-back #1: A few days later Gigi, my tenant, called me and said it wasn't heating properly. I made arrangements to meet the crew at the unit and they worked on it and said they fixed it. Call-back #2: My tenant called me soon afterwards and said she thought the temperature gauge was off. I suggested that she buy an oven thermometer to see if that's the case. She did, tested it, and called me back to say the temp inside the oven was very different than the temp she turned the "dial" to. I called Santa Clara Appliance again, they sent out a crew which replaced the entire temperature apparatus and told me that this time it was definitely fixed. Call-back #3: It was NOT fixed. This time when I called them they said they would replace it with another stove. We made an appointment, they took away the first stove and installed a second stove. I asked them to please test it and make sure it worked. They tested it and said it was fine. Call-back #4: I was appalled when Gigi called me a couple days later to tell me the new stove wasn't working. The owner, who is really nice, was apologetic and said she'd get someone out to look at it the next day. He tested it and worked on it and told me it was now working. He explained that when his company fixes stoves they check them on both gas and propane tanks and there's a switch on the stove ("NG" for gas and "PR" for propane) that had not been switched back to work on gas. (Wouldn't you think the guys who install the stove should have checked to make sure the stove was set to work with gas?!) This man also told me the story behind my problem with the first stove. He said that they get in stoves and fix them and then clean them. For some reason the first stove they sold me had been cleaned first and so the folks at the store thought it was also fixed. They had sold me a stove that didn't work from the start. What a nightmare. My tenant was hugely inconvenienced to not have a working stove for a month and I have had to go back to her apartment four times for up to an hour each time to babysit people who kept telling me that the stove was fixed. If this store were in Piedmont or Montclair it would never have survived. People in the 'hood (have to) put up with too much BS. Don't waste your time at Santa Clara Appliance--you'd be better off asking the next overworked yuppie where he or she gets appliances--people with lots of money expect good service from the start. Peace. read more

Our landlord sent these jokers to fix our refrigerator. On the first visit, not only did the guy fail to fix the fridge, but he pulled out a bunch of filth and junk from underneath the fridge and left it strewn all over our counters and kitchen floor. Wtf??? Then, after about a month, the guy finally came back with the right part, but after he fixed the fridge, he left more dirt and garbage all over our kitchen!!! Are you serious? Who does that!!??? read more

I've been using them for years. Good, prompt service and easy to work with.

I have used Santa Clara for many years. There service is excellent. They have repaired all types of appliances for us and I have purchased two stoves and a refrigerator from them for several rental properties. They delivered and installed without any damage under very difficult circumstances. Very helpful and easy to work with staff. I highly recommend them. read more

I came in and thought I needed this one part for my oven. The worker who helped me told me that I don't need that part and instead needed an ignitor. He then listened to my problem with another oven and said I need the same part. He produced two new factory ones and sent me on my way. His advice saved me tons of money and the hassle of having to deal with a hefty repair bill !! I will be back for future concerns! Thank you Santa Clara appliance! read more

the owners of the santa clara are great business people that have been serving the united states of oakland community for years! we are proud and honored to write this review because they have never failed us with their kind and courteous service! for the past thirty (30) years or more we have by-passed the big box stores to continue doing business with santa clara appliances. we will always do business with santa clara appliances because they are a part of our community family! after marrying my present asian wife we introduced her to santa clara appliances, the owners are asian and since my wife is a naturally born shopper they hit it off right from the start! now my wife has a great time and matter of fact she is on her way there today! community bond is important too! we will continue to recommend santa clara appliances to all of our friends, family members, and business associates! please keep in mind, this recommendation comes from over thirty (30) years of faithful service that can be relied upon time and time again! god bless! ray caldwell, sr., dir malachi trust bank. us & ambassador huong thanh tran, embassy zebulun, and executive secretary of the united states of oakland. read more

Well, here I am a few weeks later. I really did not have time to deal with the fridge until now. But it appears that a cover or something is broken off of the refrigerator right behind the crisper drawers (wires showing). AND everything in the drawers is freezing. Solid. Electrolux says that is not right. Must have been broken during delivery. I have to think the guys at Santa Clara did it, since what are the odds that I should encounter more ineptitude from another source during one job? Just sayin'. I am stripping a star with impunity! read more

We have been going through Santa Clara Appliances for the past 10 years for all our repairs, purchasing new and used washers, dryers, stoves, dishwashers and refrigerators. The staff is knowledgeable, honest, and courteous---they will let you know if your appliance can be fixed with a simple part, or if it should be replaced. No gimmicks or pressure to purchase a whole new appliance if it's not needed. Usually when we give them a call, they are present the same day or the next day. My family owns several boarding care homes, which requires a lot of cooking, dirty dishes, and laundry for multiple clients...our appliances are always overworked. Their prices are great. I've referred them to several of our friends who also own boarding care homes in the Tri City area- Fremont, Newark and Hayward, and Santa Clara Appliances has been their go appliance shop for several years as well. read more

My family owns a couple of apartment complexes and our day jobs keeps us quite busy so it's a challenge at times to keep up with our units. Santa Clara Appliances have been our go to guys for repairs and purchases. We've used them many times (all for different units of course) and thus have developed a great working relationship. We have purchased fridges, washers/dryers and stoves from them. They are very knowledgeable and courteous. We just pick up the phone, tell them what we need. They contact the tenants ,get the job done, and send us the bill. Very affordable and all our tenants have had great experiences with them :-) Despite some of the negative reviews I see here, I have nothing but commendation. Ask for Thu or Tom. read more

My wife and I purchased a frigidaire stackable washer and dryer and a refrigerator from Santa Clara Appliance in October 2010. When we were looking at the washer and dryer, I located the model number and serial number on the inside of the dryer door. I wanted to look the machine up and see if there were any concerns. We paid for the machine, and was given a 6 month warranty. it was delivered in November 2010. The machine worked fine until today. It started making a strange noise and I eventually discovered that the belt had slipped off the pulley. I tried calling Santa Clara appliance but you can not leave a message after hours andit was too early for them to be there. I decided to look at the cost of a belt replacement and opened the dryer door to copy the model number and serial number. The metal tag was missing. I called a parts supplier and asked them how to find the model number if the plate on the inside of the door was missing. I was told there was no way to do this. I asked why the tag would be missing and was told that some used appliance dealers do this to force you to call them for repairs. I was frustrated that Santa Clara would do something like this because I actually trusted them and never thought they would pull something like this. I drove over to Santa Clara appliance as they were not answering their phone (I am in the Emeryville area and they are East Oakland). The owner wanted to give me the model number off of a similar piece of equipment stating that the parts were all the same. I left letting him know that removing an identifying tag from an appliance is probablly illegal but at the very best it is unethical. He wanted to come over to our house and take a part off of the machine and use it to back track to a model number. That was not acceptable. I reattached the belt myself but will have to learn how to take the machine apart to remove the belt and take it in to get a replacement. We spent close to $1000 with these people. I would consider all of my options very carefully before spending any money with them. I have lost all respect for them because I know that metal tag was removed inbetween the time we purchased that machine and time they delivered it. I consider that horribly unethical. Gary Hayes read more

Best around. Great service. Go to spot. The owner is extremely helpful and honest. Refurbished and new appliances. Usually have most items in stock. read more

We bought a washer and dryer from Santa Clara because they are in our neighborhood and they are in our price range. Santa Clara made it possible for us to stop spending all of our money at a laundromat because their products are affordable. We chose our washer and dryer after reading product reviews for a few specific models. The man we worked with was really helpful, knowledgable, and courteous. We purchased a really beautiful High Efficiency Washer and Dryer for about half of what it would have cost new. They brought it to our house and installed it the same day. There was a minor installation glitch (I don't recall what) but they were very responsive and dealt with it immediately and effectively. The Dryer works great and has never had a problem. Unfortunately the washer has had its problems. It stopped working (a circuit board problem) and they replaced the same part twice in a couple of weeks. They loaned us a washer when they took ours away to fix it - which was really generous and much appreciated. after another 5 months the washer stopped working and is showing the same error code... pesky circuit boards!!! I went in and talked to them about it and they agreed to fix it even though our warranty ended a couple of months ago. I imagine this is because it has been having problems the whole time. I wouldn't necessarily expect the same if we'd never had a problem before now. They said if this doesn't fix it then they will look into getting us a replacement. Their responsiveness and willingness to fix the washer or replace it is a really important act of good faith. I immensely respect that they are working with us to get us a machine that works. This is an admirable business practice. We may be in the market for a freezer soon and we will definitely look to see if they have what we need. Owning a small business is difficult, challenging, and uncertain. These folks are all really hard workers, that is obvious just walking in the door. I wish them success. read more

I've worked with Santa Clara Applainces for 10+ years now for applainces for several apartments that I own. They have been great, they always have good prices, nice, clean appliances and are quick on the delivery. I've also called them for repairs on older appliances, they either fix the issue quickly or let me know if it's just not cost-effective to fix. I can usually get a service call within a day's time, that helps a lot when dealing with apartments. This company was referred to me many years ago by one of my clients and I now recommend them to people that have a need for clean, used appliances. read more

I bought a refrigerator, oven/stove, washer and dryer from them all at great prices. After having the appliances for over 10 years, I only had to call them out once for each item over a period of time. They were able to fix them each time, but I did have to buy a new dryer after I was told the part is expensive so I might as well just buy another dryer and what they were gonna charge me for fixing it would go towards the "new" dryer, which was great. I love how reasonable the prices are and they also come out quickly for repairs. read more

These shisters need to be put out of business! We've had to buy a new dryer AFTER they leave from fixing our washer. I'm convinced when they come "repair" something, their shady asses are messing with the other appliance. They are passing off used appliances for new ones and this has to be illegal. I'm filing a complaint against them to have them investigated. Don't waste your $ here!!!! read more

The slumlord special! Two broken refrigerators in five years from these jokers. Stingy landlords buy ancient frankenstein gear from Santa Clara to save a buck & the tenant ends up having to deal with breaking appliances & high energy bills from old, inefficient refurbs that have been recycled through an indefinite amount of units. Notice all the good reviews are from landlords like Mr "FixnFlip" who are happy with how little money they had to spend. What a racket. read more

I'm pretty happy with my walk in here so far. I just bought a washer and dryer about $215, $220 each, that was the average price, this includes a 4 month warranty. $20 extra for delivery, instillation, hauling of old machine. Family owned business, not pushy and not sleazy. They checkout and repair all the machines before they sell them. I decided craigslist was too sketchy for appliances, there were so many warnings about scammers, not worth it. read more