1.) CUSTOMER Service - 6 out of 5 Stars! DAVID WEST is hands down, the BEST in the industry and treated us professionally and fairly when things didn't go as planned with a defective appliance. He KNOWS these appliances inside and out. 2.) SELECTION: this store has it ALL. It's like a kid in a candy store--the best and widest variety of every appliance for your home. 3.) VALUE: David did everything he could to research the best products for our (limited space) condo while ensuring the best prices. Besides our refer and dishwasher, we'll be buying ALL our appliances from Friedmans (and David) in the future. Thank you Dave and Friedmans! C & D Crosby read more

Purchased a 48" built-in Sub-Zero refrigerator from Friedmans. The contract clearly included in-home delivery ("deliver into home use Harvey"). On delivery day, a crew of only two movers arrived and was unable to complete the in-home placement. The unit was left outside. This was a direct failure to fulfill what was explicitly stated in the contract. To avoid delaying our project, we had to coordinate seven people on short notice to move the refrigerator into the house ourselves, and minor damage occurred during the process. When I raised this issue, the response was equally disappointing. After an initial reply, the salesperson stopped responding entirely. When I called the store, I was told that in-home delivery was not their responsibility and that I needed to follow up with the salesperson--despite the contract clearly stating otherwise. In other words, they neither honored the agreed terms nor took responsibility afterward. Very disappointing experience, especially for a high-end purchase. read more

Great experience. Ola Benson was great and knowledgeable and helpful. Made the process easy. Got a great deal on four GE kitchen appliances. Installation was wonderful. Chris Guerrero and Devon V were pleasant and professional and excellent. Thanks to all. Tony and Joni D'Antonio read more

Extremely Disappointing Experience - Failure to Honor Paid Services and Invoice Commitments (Delivery on 7/17/2026) I am extremely disappointed with my experience with Friedman Appliances. We selected this company because it represented itself as a full-service appliance provider capable of handling delivery, relocation of existing appliances, and installation. Unfortunately, the service we received fell significantly below the expectations created at the time of purchase and the services we paid for. Our delivery was scheduled for Friday, 7/17/2026, with a delivery window of 1:00 PM-4:00 PM. During the entire scheduled delivery window, we received no phone calls, updates, or communication regarding the status of our delivery. After the delivery window had passed, we contacted the office at 4:15 PM to request an update. We were informed that the delivery team was coming from Vacaville and was delayed due to traffic. However, this explanation was difficult to understand because we are approximately 20 minutes away from Vacaville, yet the delivery team did not arrive until 6:13 PM. The only communication we received was from the truck driver at 5:33 PM, shortly before arrival. The lack of communication was extremely frustrating and inconvenient. Customers should not be expected to set aside an entire afternoon waiting for a delivery without receiving any meaningful updates when delays occur. However, the delivery delay was not the primary reason for our dissatisfaction. The main issue was Friedman Appliances' failure to provide services that were specifically requested, paid for, and documented on our invoice. At the time of purchase, we clearly explained to the salesperson that we needed our existing washer and dryer relocated to another location and connected. We paid for the hookup service, and this request was documented on the invoice. We relied on this written commitment when deciding to purchase from Friedman Appliances. When the delivery team arrived, they refused to connect our existing appliances and stated that they "do not work for the seller." This response was extremely disappointing and confusing. The sales team, delivery team, and installation/service teams all represent the same company, and customers should not be responsible for resolving internal communication failures after payment has already been made. The situation became even more frustrating when the driver/installer instructed us to call the office ourselves to resolve the issue. This should not have been the customer's responsibility. If there was a misunderstanding between departments, Friedman Appliances should have handled the communication internally and provided a solution. Customers should not be placed in the position of coordinating between different teams within the same company. When we contacted the office for assistance, we received inconsistent information. We were initially told that they could install the new appliances and move the existing washer and dryer, but they could not connect the old appliances. Later, we were told they could not even move the existing appliances. The explanation and available solutions continued to change, leaving us without a clear resolution and without the service we had already paid for. The office later informed us that they could potentially arrange for a third party to connect both the new and existing laundry sets, but we would need to wait several additional days. This was not an acceptable solution. We should not have to wait days or coordinate additional contractors to complete work that was already included in the service purchased from Friedman Appliances. The reason we selected Friedman Appliances was because they offered a complete delivery and installation solution. If we wanted to coordinate separate installers and contractors ourselves, we could have purchased from another retailer. Because Friedman Appliances failed to honor the service commitment documented on our invoice, we were forced to cancel the order. What was even more disappointing was that the driver documented the cancellation as "refused @ door." This description is inaccurate and misleading. We did not refuse the delivery. We refused to accept a situation where Friedman Appliances would not provide the services we had already paid for and that were clearly documented on our invoice. The issue was not the customer refusing delivery; the issue was Friedman Appliances failing to honor the agreed-upon service commitment. This experience raises serious concerns regarding communication, coordination between departments, and the company's commitment to honoring customer agreements. Customers should be able to trust that the services they purchase will be delivered as promised and that written commitments on invoices will be honored. I hope Friedman Appliances takes this matter seriously and reviews its sales, delivery, and installation processes to ensure future customers are not placed in the same situation. read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

Had a great experience with Harvey and Carlos! They came to replace my washing machine and removed the old one (my place has two flights of stairs). They did a great job and were very professional, friendly, and fast. Highly recommend! read more

From the moment I spoke with Cory to the delivery by Allen and Ivan, everything went easy, quickly and smoothly! Highly recommend! read more

Friedmans Appliance - New GE PROFILE refrigerator - Appliances Near Me - Pleasant Hill, California

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My property management used Friedman appliance in pleasant hill. My property management order a fridge that didnt fit my doorway. Allen helped me with the measurements and guided me in which one would fit and to order . They came that next week . Allen and Ivan were professional, helpful and did things in a timely manner they made you feel like family. I definitely recommend them. read more

I've always had a good experience at Friedmans having purchased a stove, microwave and frig being the latest 4 years ago. Inspite of LG failing after 4 years I went out on a search yesterday to several stores once again , before landing at Friedmans. I must say Ola Benson was such a great guy to work with on my next frig purchase. What I appreciated is that he listened to what I wanted and my likes and dislikes. I had researched ahead and had a good idea of what I wanted and a few brands. He showed me options pointing out differences, no sales pressure, just calm, educated with great sense of humor which I appreciate! He truly was the BEST sales person I have ever encountered, and it was a pleasure doing business!! Thank you Ola! Kelly H. read more

Very pleased. My needs for a new washer/dryer were very specific and Susan Vise was terrific to work with. She knows the range of choices and recommended the best match for my requirements. She provided support through-out the whole process through delivery; I felt she was available if any trouble-shooting was necessary (it was not). The delivery required dealing with a narrow, steep staircase with a turn for removing the old appliances and installing the new ones. Marlon and his helper Damien managed the challenge with care. They were professional and efficient. I highly recommend both Susan and Marlon. read more

I purchased a Bosch Dishwasher from Tom West last week. He was very knowledgeable about this product and extremely helpful with me. Thank you Tom. read more

Friedmans Appliance - Bosch Dishwasher - Appliances Near Me - Pleasant Hill, California

JT and Mondo deserved 6 stars. They were only supposed to deliver and drop off the wine refrigerator in the box. My sons and husband were not home, so they went above and beyond to help me out. They took it out of the box, installed both handles, adjusted the legs, plugged it in, pushed it in place and gave me cleaning instructions. I am very happy with Friedman's Appliance sales rep, Cory and JT's/Mondo's impeccable delivery service. read more

Friedmans Appliance - Zephyr Presrv - Appliances Near Me - Pleasant Hill, California

I recently purchased my new, impressive LG refrigerator from Friedman's. My sales associate, Vince Gil, was extremely knowledgeable, friendly, patient, and accommodating. Unfortunately, the refrigerator I first received was defective (I won't bore you with the details). The point is, I simply texted Vince, who had a new, working, beautiful refrigerator replacement (same make and model, per my request) within 24 hours. Amazing service! I mean, let's face it, they don't manufacture things as they used to, which isn't Friedman's fault, but I also feel that customer service is like some lost art form because you rarely find it anymore. I am extremely pleased with my Friedman's experience and will use them exclusively for large appliances from now on. read more

We took a cooking class with Chef Chelsea and absolutely loved it! We learned about the wood fired oven, but more importantly we came away from her class wanting to cook more! The highest praise we can give to Chef Chelsea for making Friedmans come alive for us, and cementing our business there when we have do our backyard grilling redesign. Thank you Friedmans for having Chef Chelsea available for classes! read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

Had to replace our dryer quickly and Friedman's was able to deliver us a new one same day. The sales person Francisco was very helpful and the delivery gentlemen Carlos and Juan were on time, courteous and did a great job with the installation. My family is back in business! Thanks again to the Friedman's team. read more

Friedmans Appliance - New dryer on the left. - Appliances Near Me - Pleasant Hill, California

From Susan Vise who helped us pick out a refrigerator in the showroom to Chris and Jerry who delivered and installed the new unit and hauled away the old one, Friedmans completely deserves our 5 Star rating. Susan expedited the delivery and followed up with a call to see how the new unit was working. That kind of hands on attention is so appreciated. Chris and Jerry were as professional as one could hope for - took great care with both the new refrigerator and with our house. It wasn't an easy path from the truck to our kitchen, but they performed the task admirably!! Thank you Friedmans! read more

For our home remodel, our GC recommended Friedmans Appliance -- said they were the best. He wasn't kidding, first class customer service and selection. Our salesperson, Neel, was gracious, made excellent recommendations, no pressure, patient, and really helped us select exactly what we needed. He also checked in all thru the process to ensure proper delivery and install, plus even after the sale was done he went the extra mile on service to get us a replacement part when one broke. Highly recommended, worth the drive across the Bay Area. read more

Friedmans Appliance - Beautiful Miele oven and speed oven - Appliances Near Me - Pleasant Hill, California

Oz, Lilly, and John at Friedmans were the absolute dream team! We came into the store in a pinch prior to the holidays and in addition to Oz talking us through all of the options and giving us details/options in a very direct manner, he arranged delivery and installation through Lilly and John for next day! On top of it all, we needed modifcations to the cabinets and John came through to make it all fit. They were quick, professional, and delivered a level of customer service my wife and I were not expecting. Highly reccomend the Friedman's experience to any in search of appliances. Go in the afternoon and they may serve you a beer on draft :) read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

I am very satisfied with the service I received from Ms. S. V. of Friedman's Appliance. After I told her what I needed to replace, she provided a quote for exactly the items required -- no more and no less. When I met her in the store, we closed the deal within 10 minutes. She was fair and decisive. Two days after the items were delivered and installed, she reached out to follow up. I told her that Friedman's third‑party vendor was incompetent in their work and gave contradictory information about the installation. She volunteered to contact the vendor or warranty service even though it was neither her fault nor her responsibility. I truly appreciate her care and professionalism. Yes, I would recommend Ms. S. V. read more

My partner and I are new home owners and after doing some serious research we found Friedmans Appliance and it's reputation in the Bay Area, in order to get a new washer/dryer and refrigerator. I've never experienced anything like this store in my life. A sales associate, David, approached us both, listened to us carefully, brought us both up to speed on which brands were responsive to servicing requests as well as made of great commercial grade components, explained how Friedman's only advantage in the supply chain was being next level customer service, made sure we got everything at a discount and took care of the shipping personally, giving us his direct number for any issues after closing the sale. Armando and Joe, both delivery agents and technicians, hooked up and tested each appliance, when we discovered the washer had a critical failure in it which caused it to leak massive water all over our laundry room floor. Because of Armando's attention, he cut off the water and saved us from a major disaster. It was incredible, honestly, watching him tie off the water line like a professional, going the extra mile to make sure our home wasn't damaged. David took care of making sure the next delivery, Marlon and Damian W, went smoothly, with both of them also being friendly, quick, attentive and fantastic. We are never going anywhere else for appliances. Ever. The refrigerator and Washer/Dryer function well, we felt taken care of personally and I cannot recommend Friedman's enough if you have to outfit or replace something critical in your home. My best advice I can give is this: if you've gotten this far in my review you owe it to yourself to see their sales floor yourself. Just absolute next level service that I have never seen the like.​ read more

From start to finish this was a professional job. Not a single glitch and all very timely. Many thanks to Neal and his team for making it happen. We have a new dishwasher expertly installed and also appreciated the help with choice of model. read more

Friedmans Appliance - Fisher Paykiel two drawer dishwasher - Appliances Near Me - Pleasant Hill, California

Our salesperson Krayle was super helpful and efficient and we were able to find the exact washer/dryer we were looking for and secure a very fast delivery. There were a few mishaps with the dryer delivery, but our delivery experts Alfredo and Marlon made it right and took such good care of us! They were absolutely professional and proactive and went above and beyond to make sure the delivery happened smoothly, finally! Would 100% buy at Friedman's again--- and that is thanks to Alfredo and Marlon! read more

Armando and Jerry delivered our fridge and they were the best! Prompt, curious and even making sure any garbage was thrown away and not just left for us to clean up. Armando also noticed an issue with our fridge (that we also noticed) but he took care of it right away. Just a few minutes of his time made a huge difference for us and saved us several calls if we had to take care of that ourselves. Thanks guys! read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

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We were helped by Brandon L. We went in looking for a cooking range to replace our current one. Brandon was knowledgeable, empathetic and extremely helpful in figuring out what we needed and getting us a fantastic deal with the cooking range as well as the installation service. It was a huge value for money and time. Definitely going back for our next appliance purchase! read more

Friedman's is my go to has everything, lumberyard, Appliances, hardware, plumbing...anything you may need to keep a house going! read more

From the purchase to the installation was excellent. Bill Poate was great from a purchasing and support perspective. Responsive to my needs and assisting me with the replacement of a malfunctioning refrigerator. John Guerrero installed the refrigerator with great expertise and was very accommodating to my needs. Kudos to Bill and John! Thank you! read more

Miele dishwasher repair. We are very pleased with the repair service supp by Friedman. However, the repairman noted that our dishwasher was improperly installed by Friedmans delivery people and not bolted in or balanced correctly. This was amended. Friedman needs to train installation technicians better or hire more qualified ones in the future. read more

First of all, this shop is a home Improvement toystore. They have all these great kitchen displays where you can just wander through beautiful displays. Second, I needed a very specific and hard to find induction rangetop. Bill Poate helped get a drop in replacement for my gas range. The price was great the ordering was easy and the installation was excellent! Really, a fantastic experience. Definitely the place to go if you need expert help read more

While it took some pushing on my part, Friedmans eventually corrected the issue. I'm appreciative, but it's frustrating to have to argue so much for something that should have just been handled. read more

Purchased a garage freezer from Erin See at the Pleasant Hill store, great customer service

Our refrigerator started to die this week, so we decided to go into Friedmans Appliance. At first, their selection was overwhelming; many options on the sales floor. However, we were able to zero in on a specific line of refrigerators which interested us. We had the help of our fantastic salesman, Tom West. Tom was incredibly helpful. patient, and knowledgeable. He helped us pick the refrigerator that was just perfect for us. I still can't believe the fantastic value we got at Friedmans. I am so glad we went to this local business. If you're looking for an appliance in the San Francisco Bay Area, we highly recommend this employee-owned store. Avoid the big box stores... Go to Friedmans Appliance for your next purchase. read more

Great selection. Helpful sales people!! Good product lines of every type. Low price to luxury. Good sales too. read more

Back for my third purchase from Friedmans. This time was for a new refrigerator and I did the entire transaction via text. I was helped by Bill Poate. Bill asked me some questions and then sent a few models to look over. I picked an LG that was on sale. Paid via text and email and it was delivered on time yesterday. Found the same fridge at Costco for $50 less and Bill matched that price. Never left my house and it fits and looks great. read more

Friedmans Appliance - New LG refrigerator. - Appliances Near Me - Pleasant Hill, California

I bought my Wolf/Sub Zero appliances from Friedman's in December 2024. The invoice totalled $31,677.37. That included the $1975 for an installer that they chose for me that's a line item in their invoice. My sales agent didn't return emails within 7 days, twice after I had paid them because I needed some clarification for the cabinet maker. I called twice and left a message for the manager of the business to call me. I never got a return call. Finally one Sunday I went out and meet the manager on duty, AJ has good customer relation skills. I told him I didn't wasn't to deal with the salesperson. He accepted this although made excuses for him. There was ALOT of communication trouble with the installer they picked for me. AJ and I talked often about this, but finally the kitchen was ready and I wanted the appliances installed. Right then, I should have found another installer. The installation was very problematic. My new counters and freshly sanded floors were not protected. I showed AJ those pictures and he agreed with me. The correct hood was not sold to me(sales person's fault) so the installer would need to come back. I said I did not want that installer to return. AJ did get Friedman's to pay another installer. I had paid the first installer in full. At that time, AJ mentioned that Friedman's is not responsible for the work of the installer(that they chose and included on their final invoice). Hmmm, interesting. When I loaded the dishwasher from my first dinner party, I found out that the dishwasher was not leveled or secured properly. The top rack kept rolling out. When I told AJ about this, he mentioned that he (as an individual salesperson) is no longer using that particular installer. When I wrote him about the ovens not leveled(the new appliance person mentioned that), he never replied. The whole appliance business is somewhat shady. They can sell your appliances if you are not quite ready but if you cancel the order there is a significant "restocking fee". Aj was, by far, the best of the bunch, but still surrounded by alot of dysfunction. Go in with your eyes open and get everything in writing about whose responsible for what. read more

From start to finish we were AGAIN pleased and impressed with our purchase and delivery of a new Refrigerator. Our salesperson Jeannie Normandeau went above and beyond in helping us with our purchase, and Mario Jr. and Jerry delivered our refrigerator with care and consideration to our homeas they needed to take the front door off to get refrigerator inside. 5 stars and a big thank you to all of them! read more

We purchased 5 Miele appliances to take advantage of Miele's Buy More Kitchen Appliance 10% rebate (fridge, cooktop, oven, microwave, dishwasher). Francisco was our salesman and he went above and beyond to convince us with sticking with all Miele and to help us select each model. We came in roughly knowing which model we would like but he helped steer us into choosing the exact models based on features and prices. Francisco is knowledgeable and demo'd each appliance and pointed out cool features too. He is also in-the-know about future price changes so we knew when to secure the pricing, and explained and coordinated the deposit/payment plan and also final delivery. We appreciated his attentiveness and friendliness. We were originally shopping around for Bosch too and were thinking of mix-and-matching but we ended up going all Miele and am excited to have this installed once our home remodel is complete. The delivery was smooth and coordinated in time for us to submit our rebates before the deadline. The Miele rebate came instantly and was easy to submit. Miele pricing is fixed so every other retailer will be priced the same, but at least the Pleasant Hill sales tax rate is a bit lower than the rest of the Bay Area so you have some savings there. But the main benefit of shopping at Friedman's is seeing all the Miele inventory in person, as well as other major brand names so you can see exactly how different brands/models compare. You also get a dedicated team of brand experts that provide stellar customer service no matter who you talk to. Thank you Francisco and the rest of the Freidman's team! read more

My wife and I visited Friedman's looking for a new stove and we were so pleased with the service we received from Dave West. Dave is extremely knowledgeable, personable and attentive to your needs. After listening to what is important to us, he provided us the two best options specific to our needs. We are extremely happy the customer service and the value we received based on our selection. Friedman's never disappoints; they are a trusted company that treat their customers like you would want to be treated! Thank you, Dave West! read more

We bought our new refrigerator on Sunday, it was delivered on Monday by Norberto and Miguel. Our old refrigerator was too big to get out our door (don't know how we got it in many years ago). Norberto took off the front drawers of the old refrigerator, then took our front door of its hinges. We had about an inch to spare but he and Miguel muscled it out with no more issues. New one is installed and we are very happy. read more

I purchased a floor model subzero refrigerator. It was installed 8 days ago and was missing the "toekick" piece that covers up the mechanicals at the floor. It also had no instruction manual or replacement filters. I reported this all to Cole on the day of installation. He responded right away that these issues would be resolved ASAP. But, I have heard nothing since. I followed up on Thursday and have gotten no response. I'm very disappointed with the lapse in customer service after they collected my $17K :-( read more

for Chef Chelsea! We're in the process of making decisions for a kitchen remodel and have attended Chef Chelsea's demos (& food tastings!) on the Combo Steam ovens. She is excellent at explaining the various settings, showing simple tips and how to easily use it in a "non-chef" kitchen and now we can't wait to have it in our kitchen. for Friedmans providing Chef Chelsea's cooking sessions! read more

Thank you Ola!! BEST customer service ever! If you need help finding an appliance I highly recommend calling Ola at Friedmans Appliance. He has helped us for years and is incredibly helpful and honest. We ordered a new dryer on Thursday afternoon and it was installed in our home the next day! Ola has helped us find just the right appliances whether it be refrigerator, dishwasher, washer or dryer. He goes above and beyond to get you exactly what you need within your budget in an incredibly timely manner. Thank you, Ola! read more