1.) CUSTOMER Service - 6 out of 5 Stars! DAVID WEST is hands down, the BEST in the industry and treated us professionally and fairly when things didn't go as planned with a defective appliance. He KNOWS these appliances inside and out. 2.) SELECTION: this store has it ALL. It's like a kid in a candy store--the best and widest variety of every appliance for your home. 3.) VALUE: David did everything he could to research the best products for our (limited space) condo while ensuring the best prices. Besides our refer and dishwasher, we'll be buying ALL our appliances from Friedmans (and David) in the future. Thank you Dave and Friedmans! C & D Crosby read more

Purchased a 48" built-in Sub-Zero refrigerator from Friedmans. The contract clearly included in-home delivery ("deliver into home use Harvey"). On delivery day, a crew of only two movers arrived and was unable to complete the in-home placement. The unit was left outside. This was a direct failure to fulfill what was explicitly stated in the contract. To avoid delaying our project, we had to coordinate seven people on short notice to move the refrigerator into the house ourselves, and minor damage occurred during the process. When I raised this issue, the response was equally disappointing. After an initial reply, the salesperson stopped responding entirely. When I called the store, I was told that in-home delivery was not their responsibility and that I needed to follow up with the salesperson--despite the contract clearly stating otherwise. In other words, they neither honored the agreed terms nor took responsibility afterward. Very disappointing experience, especially for a high-end purchase. read more

Great experience. Ola Benson was great and knowledgeable and helpful. Made the process easy. Got a great deal on four GE kitchen appliances. Installation was wonderful. Chris Guerrero and Devon V were pleasant and professional and excellent. Thanks to all. Tony and Joni D'Antonio read more

Great experience with getting a new washer/dryer at Friedmans. Salesman was Bill Poate, who was knowledgeable, friendly and helpful. I also want to thank the delivery team, unfortunately I don't have their names, but they were on-time, had great communication, were very careful and respectful of my property. They installed the units without issue and made sure they were level before testing both units. I highly recommend Friedmans. read more

We recently bought a refrigerator there, and the two delivery guys were Armando and JT. They were efficient, courteous, and friendly. They quickly switched the old refrigerator and the new one, without any problems. Preparation and set up of the new refrigerator was also done efficiently. read more

I purchased a Bosch Dishwasher from Tom West last week. He was very knowledgeable about this product and extremely helpful with me. Thank you Tom. read more

Friedmans Appliance - Bosch Dishwasher - Appliances Near Me - Pleasant Hill, California

Our salesperson Krayle was super helpful and efficient and we were able to find the exact washer/dryer we were looking for and secure a very fast delivery. There were a few mishaps with the dryer delivery, but our delivery experts Alfredo and Marlon made it right and took such good care of us! They were absolutely professional and proactive and went above and beyond to make sure the delivery happened smoothly, finally! Would 100% buy at Friedman's again--- and that is thanks to Alfredo and Marlon! read more

I recently purchased my new, impressive LG refrigerator from Friedman's. My sales associate, Vince Gil, was extremely knowledgeable, friendly, patient, and accommodating. Unfortunately, the refrigerator I first received was defective (I won't bore you with the details). The point is, I simply texted Vince, who had a new, working, beautiful refrigerator replacement (same make and model, per my request) within 24 hours. Amazing service! I mean, let's face it, they don't manufacture things as they used to, which isn't Friedman's fault, but I also feel that customer service is like some lost art form because you rarely find it anymore. I am extremely pleased with my Friedman's experience and will use them exclusively for large appliances from now on. read more

Memorial weekend we purchased a Speed Queen washing machine from Friedmans, Pleasant Hill, CA. The sales lady is Susan Vice. She cordially and tentatively served us. The machine was delivered the next Monday. Unfortunately, it was not properly leveled and water came out from the detergent draw. Susan speedily arranged the technician to resolve the issue. Friedmans and Speed Queen deserve FIVE-star rating. read more

We took a cooking class with Chef Chelsea and absolutely loved it! We learned about the wood fired oven, but more importantly we came away from her class wanting to cook more! The highest praise we can give to Chef Chelsea for making Friedmans come alive for us, and cementing our business there when we have do our backyard grilling redesign. Thank you Friedmans for having Chef Chelsea available for classes! read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

Had to replace our dryer quickly and Friedman's was able to deliver us a new one same day. The sales person Francisco was very helpful and the delivery gentlemen Carlos and Juan were on time, courteous and did a great job with the installation. My family is back in business! Thanks again to the Friedman's team. read more

Friedmans Appliance - New dryer on the left. - Appliances Near Me - Pleasant Hill, California

I have purchased two ovens from this establishment over the last 43 years and always more than satisfied with their prices and service.

Great experience with Friedmans buying a new Speed Queen washer. Online ordering was very easy and I immediately received a call to set up their free delivery. Bill Poate followed up with me throughout the process to make sure I was satisfied with their service and my new washer. I will definitely be going back to them for all my future appliance needs. 5 Star performance across the board. read more

For our home remodel, our GC recommended Friedmans Appliance -- said they were the best. He wasn't kidding, first class customer service and selection. Our salesperson, Neel, was gracious, made excellent recommendations, no pressure, patient, and really helped us select exactly what we needed. He also checked in all thru the process to ensure proper delivery and install, plus even after the sale was done he went the extra mile on service to get us a replacement part when one broke. Highly recommended, worth the drive across the Bay Area. read more

Friedmans Appliance - Beautiful Miele oven and speed oven - Appliances Near Me - Pleasant Hill, California

From start to finish this was a professional job. Not a single glitch and all very timely. Many thanks to Neal and his team for making it happen. We have a new dishwasher expertly installed and also appreciated the help with choice of model. read more

Friedmans Appliance - Fisher Paykiel two drawer dishwasher - Appliances Near Me - Pleasant Hill, California

Miele dishwasher repair. We are very pleased with the repair service supp by Friedman. However, the repairman noted that our dishwasher was improperly installed by Friedmans delivery people and not bolted in or balanced correctly. This was amended. Friedman needs to train installation technicians better or hire more qualified ones in the future. read more

We were helped by Brandon L. We went in looking for a cooking range to replace our current one. Brandon was knowledgeable, empathetic and extremely helpful in figuring out what we needed and getting us a fantastic deal with the cooking range as well as the installation service. It was a huge value for money and time. Definitely going back for our next appliance purchase! read more

I bought my Wolf/Sub Zero appliances from Friedman's in December 2024. The invoice totalled $31,677.37. That included the $1975 for an installer that they chose for me that's a line item in their invoice. My sales agent didn't return emails within 7 days, twice after I had paid them because I needed some clarification for the cabinet maker. I called twice and left a message for the manager of the business to call me. I never got a return call. Finally one Sunday I went out and meet the manager on duty, AJ has good customer relation skills. I told him I didn't wasn't to deal with the salesperson. He accepted this although made excuses for him. There was ALOT of communication trouble with the installer they picked for me. AJ and I talked often about this, but finally the kitchen was ready and I wanted the appliances installed. Right then, I should have found another installer. The installation was very problematic. My new counters and freshly sanded floors were not protected. I showed AJ those pictures and he agreed with me. The correct hood was not sold to me(sales person's fault) so the installer would need to come back. I said I did not want that installer to return. AJ did get Friedman's to pay another installer. I had paid the first installer in full. At that time, AJ mentioned that Friedman's is not responsible for the work of the installer(that they chose and included on their final invoice). Hmmm, interesting. When I loaded the dishwasher from my first dinner party, I found out that the dishwasher was not leveled or secured properly. The top rack kept rolling out. When I told AJ about this, he mentioned that he (as an individual salesperson) is no longer using that particular installer. When I wrote him about the ovens not leveled(the new appliance person mentioned that), he never replied. The whole appliance business is somewhat shady. They can sell your appliances if you are not quite ready but if you cancel the order there is a significant "restocking fee". Aj was, by far, the best of the bunch, but still surrounded by alot of dysfunction. Go in with your eyes open and get everything in writing about whose responsible for what. read more

From the purchase to the installation was excellent. Bill Poate was great from a purchasing and support perspective. Responsive to my needs and assisting me with the replacement of a malfunctioning refrigerator. John Guerrero installed the refrigerator with great expertise and was very accommodating to my needs. Kudos to Bill and John! Thank you! read more

While it took some pushing on my part, Friedmans eventually corrected the issue. I'm appreciative, but it's frustrating to have to argue so much for something that should have just been handled. read more

Oz, Lilly, and John at Friedmans were the absolute dream team! We came into the store in a pinch prior to the holidays and in addition to Oz talking us through all of the options and giving us details/options in a very direct manner, he arranged delivery and installation through Lilly and John for next day! On top of it all, we needed modifcations to the cabinets and John came through to make it all fit. They were quick, professional, and delivered a level of customer service my wife and I were not expecting. Highly reccomend the Friedman's experience to any in search of appliances. Go in the afternoon and they may serve you a beer on draft :) read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

Purchased a garage freezer from Erin See at the Pleasant Hill store, great customer service

Our refrigerator started to die this week, so we decided to go into Friedmans Appliance. At first, their selection was overwhelming; many options on the sales floor. However, we were able to zero in on a specific line of refrigerators which interested us. We had the help of our fantastic salesman, Tom West. Tom was incredibly helpful. patient, and knowledgeable. He helped us pick the refrigerator that was just perfect for us. I still can't believe the fantastic value we got at Friedmans. I am so glad we went to this local business. If you're looking for an appliance in the San Francisco Bay Area, we highly recommend this employee-owned store. Avoid the big box stores... Go to Friedmans Appliance for your next purchase. read more

I couldn't be more pleased with my experience with Friedmans. Honestly, I feel like both Bill and AJ could teach a master class in customer service. Bill helped me select the most appropriate appliances for our kitchen and was proactive in reaching out to me before prices went up, even though our remodel was several months in the future. He communicated regularly with me and by the time we were ready for the appliances, they were in stock and waiting for us at the warehouse. Bill was so pleasant, proactive, knowledgeable, and professional. As is the case with many remodels, ours was not without hiccups, and AJ helped me tremendously with issues that arose. He was so kind, knowledgeable, and reassuring, helping me with installation/ warrantee issues and trouble shooting the best solutions. AJJ's interpersonal skills are truly off the charts. Friedmans is a first class business because of AJ and Bill and I'm a customer for life because of the excellent service I received from both of them. read more

Friedman's is my go to has everything, lumberyard, Appliances, hardware, plumbing...anything you may need to keep a house going! read more

Armando and Jerry delivered our fridge and they were the best! Prompt, curious and even making sure any garbage was thrown away and not just left for us to clean up. Armando also noticed an issue with our fridge (that we also noticed) but he took care of it right away. Just a few minutes of his time made a huge difference for us and saved us several calls if we had to take care of that ourselves. Thanks guys! read more

Friedmans Appliance - Appliances Near Me - Pleasant Hill, California

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First of all, this shop is a home Improvement toystore. They have all these great kitchen displays where you can just wander through beautiful displays. Second, I needed a very specific and hard to find induction rangetop. Bill Poate helped get a drop in replacement for my gas range. The price was great the ordering was easy and the installation was excellent! Really, a fantastic experience. Definitely the place to go if you need expert help read more

Great selection. Helpful sales people!! Good product lines of every type. Low price to luxury. Good sales too. read more

Back for my third purchase from Friedmans. This time was for a new refrigerator and I did the entire transaction via text. I was helped by Bill Poate. Bill asked me some questions and then sent a few models to look over. I picked an LG that was on sale. Paid via text and email and it was delivered on time yesterday. Found the same fridge at Costco for $50 less and Bill matched that price. Never left my house and it fits and looks great. read more

Friedmans Appliance - New LG refrigerator. - Appliances Near Me - Pleasant Hill, California

Great experience. Jameason, The sales person was excellent in helping us purchase our appliances, three in total. The two delivery men: Mario and Jerry were professional, curteous, and easy to work with. Thank you so much The LaMars read more

Purchase process for washer & dryer was informative and fair. Salesperson researched local prices and gave me a larger discount than I was expecting. Installation was smooth, careful and friendly. Couldn't ask for more. read more

I ordered all appliances for our new construction project through Erin. Not only is she a very nice person to work with but she also is extremely professional and helpful. Erin has been a pleasure to work with and I am looking forward to work with her again on my next project. Thank you Erin! read more

I've purchased several appliances from Friedman over the years and was always satisfied--until I bought an LG refrigerator in 2020. My sister had warned me against LG due to her own bad experiences, but the salesperson at Friedman reassured us that those issues had been resolved and convinced us to move forward with the purchase. Unfortunately, that turned out to be a big mistake. Since then, the refrigerator has had ongoing problems. Thankfully, we purchased a 5-year warranty, because we've had to rely on it for multiple repairs. The last service call, Friedman sent out JEM Appliance Repair, whose work has been mediocre at best. During the most recent service, they replaced the water dispenser and installed a new exterior panel--but it arrived dented and scratched. When I contacted JEM about it, they directed me back to Friedman. I then spoke with Emmanuel at Friedman, who assured me he would take care of the issue, but he never followed through. My calls and emails have gone unanswered. Overall, this has been a very disappointing experience compared to the service I had come to expect in the past. read more

Shout out to AJ Jamal for his assistance with our GE Profile dryer purchase! We have purchased many appliances in the past with AJ and cannot say enough good things about him, his knowledge and professionalism. Great person Thank you AJ. read more

We had to wait a week for our washer and dryer to come in and delivery went very well. Harvey and Josue were very professional and removed our old set and installed the new set with no problems. I highly recommend them. read more

Do yourself a favor and just STAY AWAY. We will never purchase here again. Our fridge which is only 4 years old suddenly completely stopped working and leaking water all over our floor. It's under warranty, and I have spoken to 4 different staff members in the last 24 hours, each giving me the run around and a different answer. Finally the 4th person actually booked a repair appointment, and it is an entire week away. Meanwhile we have expensive food that has spoiled, and a sick 2 year old whose medicine we can't even refrigerate and who we can't adequately cook for with no fridge. These people are disgusting and do not care about their customer service one bit. read more

Last week we bought a set of washer and dryer from Friedman's appliance. The customer sales rep Pedro was knowledgeable and helped us choose the right product. He was friendly and didn't try to push anything expensive on us like what you would expect from other reps. Delivery and installation was also buttery smooth. Their technicians William Jose and Jerry helped install the units. They were very experienced and took precaution to not scratch the units. They also made sure we were happy with the installation and did everything as we requested. All in all, a very positive experience. Oh, and the prices were better than at other big stores. Will shop here again for our next appliance for sure! read more

Friedmans Appliance - Beautiful new green washing machine and dryer - Appliances Near Me - Pleasant Hill, California

We had an overall good experience working with Neel from Friedmans. The process was smooth after ordering the appliance. When an issue came up during the installation, Neel was willing to work with us to make sure it was resolved. He is extremely responsive and easy to work with, even long after our purchase and installation date. read more

Darrell C. from Friedmans Appliance in Pleasant Hill absolutely saved us after we had a fiasco trying to replace our broken fridge with a new one from Lowes. If you need a new appliance, don't go to one of the big corporations and get screwed like I did, go see a competent professional at Friedmans Appliance. If you need to replace a broken appliance or simply want an upgrade, I highly recommend you go talk to Darrell and the team at Friedmans before going anywhere else. Out of the many stores (large corporations and smaller businesses) I visited, none of them had the professionalism and great team communication skills that Darrell and the rest of the Friedman's team had. Harvey and his delivery team were also a great help, they swapped out our broken fridge for our new one quickly and efficiently! great experience, from beginning to end. read more

Harvey and Jose from the Friedmans Appliance delivery team did an excellent job delivering my Sub-Zero fridge and microwave. They handled everything with great care, were professional, careful, and efficient throughout the entire delivery and installation process. They made sure everything was placed perfectly and treated my home and appliances with respect. I really appreciate their hard work and attention to detail. Highly recommend Harvey and Jose for outstanding service! read more