we bought a washer and dryer 2 months ago from here. Customer service was always good, very nice…read more We had an issue with the washer and a tech went out and fixed it quickly. Recently the dryer stopped working, we called the store since it was still under the warranty. The woman who runs the store was helpful and offerent to give us a new dryer. Delivery was set up and on day of delivery, the guys told us they're not bringing in, that they weren't told to do that. That information wasn't shared with us prior to delivery, we took the door off so the guys can easily bring it in. The guys that delivered said they have to call the store to ask about it but instead drove off without saying anything. I called the store to speak to the woman and express my frustration. She told us that guys had somewhere else to go and wasn't going to pay for them to bring it inside and install. I didn't ask to install but to bring inside since we werent able to and if they didn't want to install, we could do it. Unfortunately she kept saying no they won't do it, she's not their boss, and can't tell them what to do. It was left outside on a rainy day. I explained my issue with that and i don't think it's good customer service especially since we were sold a dryer that only lasted two months. She then proceeded to get defensive and blamed us for breaking the dryer. That was even more frustrating and I told her that I won't be using her store any further and won't be able to give a good review and she then hung up the phone on me. It's a shame because up until today, they were great. The store was nice, had a good selection of items which even used, looked pretty new. I also need to replace our fridge, stove, microwave but will need to look for another store

Technicians were great at scheduling a prompt appointment and resolving the issue efficiently…read more Would recommend them for all your issues with your appliances.

Pleasant experience with Bright Star technician. Called before arriving to say he's on his way…read more Came within the scheduled window. Looking forward for them to receive the part that was ordered and have our appliance working again.

Absolute worst!! He was extremely rude, refused to help my mother and yelled at her in her home. I…read morewish there was a way to report him somewhere else. Completely ripped them off and would not contact the warranty company to get them their refrigerator replaced. He is the most unprofessional person in this business.

Great customer service! We were given a 4 hour arrival window and our service technician, Joe, was…read morethere within the first 15 minutes of that window (so rare these days)! Joe was very courteous and patient but was able to quickly diagnose our dryer issue. He gave me a quote and said he could repair it right then and there. We need warm and dry clothes so of course we said go for it! Within another 15 minutes, all was fixed and as good as new! Thank you Joe! Your expertise, professionalism and courteous service is an asset to the business.

called Georges appliance repair and explained that I had a under the counter microwave and the…read moreissue I had with the appliance. The gentle man that I was speaking with on the phone said it sounded like the microwave door latches needed to be replaced. When the technician Joe showed up at my house the next day he stunk like a cigarette. He preceded to take pictures of the serial number on the appliance. In conversation I told him that the same Kitchen Aid microwave that I have is currently 499.00 dollars at Lowes . He then told me with out doing any diagnoses that the repair was going to be 450.00 dollars so I was better off just buying a new microwave. He also said nowadays the microwaves that they manufacture are throwaways and that when they go bad you throw them out and replace them with a new one. Now if that is the case why didn't the gentleman on the phone when I called them explain that to me. It seems to me they just wanted the 121.00 dollar service call fee that I paid them. Ironically I looked up on line the prices of the switches and they were 24.99 each. I also took apart the control panel and cleaned the switches and now the microwave door switches work fine. I also wanted to add that we used Georges appliance repair in the past and we had no issues. So we were not a first time customer. When I called Georges after I fixed the latches I got nothing but a lot of crap from the gentleman that I spoke to on the phone.

Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

They were so great to work with. They responded right away and were so flexible with scheduling…read morewith us and communication. They came out and helped us very fast and efficiently.

Excellent!! The technician Sean was wonderful, respectful, and explained everything very clearly…read more We appreciated his service and expertise, fixing our washing machine. Oliver F. Scotch Plains

This place is the best. Our drier broke the other day...the belt snapped that was on the drum of…read morethe drier. I called Redmond's after another place told me about them, since they did not have that part I needed . A friendly woman answered at Redmond's, took down the model number of our drier, and came back on the phone a minute later saying they had the part. I drove there right after, and the 2 men working at the counter were the friendliest guys. I went home, and my husband and I replaced the belt, and the drier is up and running. Thanks Redmond! I will tell others of this place, and I will definitely be back if I ever need an appliance part. Such friendly service!

Our refrigerator water/ice stopped working and we were referred to Redmond's for repair. Parts had…read moreto be ordered, and they had us up and running within 4 days. They are family run business, which has become obsolete these days, and were super pleasant to deal with. The price was great, and we will definitely be using them again, if needed. I would highly recommend them to anyone!

First time using Norman, found name online. Saw he had other 5 stars reviews on yelp. Well…read moredeserved. Norman was very pleasant and patient. Answered all questions, both on the phone and in person. Repaired the leak in my fridge and everything now is back to normal. Great job and thank you.

I would never recommend this business. He came and diagnosed the issues with our oven, cashed the…read morecheck for the assessment and then disappeared completely. We called and texted him for the quote and to provide an update and he never got back to us. I called him from a different phone number and he said he stopped the project because we mentioned in one of our messages that since we hadn't heard from him we had someone else coming to look at the oven and he then, without letting us know, decided to stop the project and never return our calls. I think it is fair to get a few different quotes in this scenario and at least reply to your customer.

JY Appliance was recommended to us by another business for repair of our cooktop. we appreciated…read moreJeff's quick response. He quickly determined the problem and explained next steps clearly. We needed a replacement part that took some weeks to arrive, but he kept us informed. If you are looking for a reliable, no-frills no-nonsense repair person with reasonable pricing, we highly recommend Jeff Yauch.

Responsive to requests, reasonably priced, and most of all - honest. They are professional and do…read morequality work.