Working in conjunction with CPS warranty services. I had a Samsung Refrigerator Icemaker that was not making ice. Technician came 03/27/19. Work was finally done on 5/8-9/19. Was told everything was fixed and new parts were installed to correct a faulty and poorly engineered ice maker. Everything works fine for a few weeks. The issue happens again. After a few back and forths between warranty company and DAS. I'm told that since my extended warranty had expired in June I am not under coverage for the work performed. Which I waited almost 2 months to have completed. This is absolutely ridiculous. I am an electrician and if a homeowner had called me about work that I had done that was not working correctly I would be there ASAP to address it. A 30 day window for parts and labor on a piece of equipment is completely unacceptable. Will not even send out a technician to even diagnose the problem. I have tried calling DAS and I am waiting forever to reach a supervisor. I understand home service work is not easy. But you should stand by your work and your workers. Worrying about money for work that wasn't even completed properly the first time is a horrible attitude. I am willing to adjust my rating as long as I am reached out to about this. A 2800 dollar refrigerator and an EXTENDED WARRANTY should at least get a diagnosis or figure out the problem. Their work should be GUARANTEED! I would completely understand if it was a totally separate issue. As of now, I cannot call them DEPENDABLE by any means. CPS is a totally different issue. WHY EVEN HAVE WARRANTIES! Edit: updating to 3 stars as of now. Received a phone call directly from Steve who could not be more of a professional. He will be directly looking into this issue and helping with what he can. I absolutely appreciate the fact he reached out directly to me to resolve this matter. CPS on the other hand, you should stay away from their warranty services. After hearing about their business practices and how little they helped me, I will no longer use them if offered. As for my fridge. Samsung is another culprit in this. They have been installing and providing defective and faulty ice makers in their refrigerators for at least 5 years now. They are currently in a class action lawsuit because of this. They will be hearing from me as well. read more

NOT DEPENDABLE, by any stretch of the imagination. Terrible customer service and poor communication. We were given a runaround for over two months on a part for our refrigerator, never getting calls back or updates. I confirmed a service call via text , the service man called my phone supposedly four minutes from my home, did not leave a message. Did not pick up his phone when I tried to call right back. Told by the office that he would not be coming to do my service call that I waited all day for. 0 stars! read more

Zero stars, I'm another customer who bought yet another faulty Frigidaire stove and had their house fill up with gas. Just like another review, the gas company came and said the stove was unsafe. They even diagnosed it and wrote it down so repairing it would be a no-brainer. Look at the photos of conversations with this company. I also have a recording of a technician named Omar calling me and screaming because I asked if my part had been ordered. It wasn't. They never ordered it and Omar told Electrolux he came to my house and fixed it when he never came to my house. I have proof. It was never fixed and we reported it as fraud. Steve, this is my experience with your company. It is not slander. I've noticed you include women's last names or full names when replying to them which is a privacy violation, breach of policies and "doxxing". Do not post my name if you respond and do not threaten me. read more

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Awful.Not dependable at all,would give a 0*. Called for appointment 4/20,they made it 4/22.person came out & said it needed a motor,also said he worked on Refidgerators not dishwashers,and I would get a call back 7-10;days. Never heard back. Called 2 times.Sent a guy that mumbled on & on,took screws off,said he couldn't fix. Called manufacturer since only 10 months old. They gave me another repair service. He was very dependable,knew all about repairing it. He did not have to replace a motor or slide the unit out. Fantastic! Make sure to never use their service. read more

I would give it NEGATIVE FIVE if I could! They are anything but dependable. They no called no showed TWICE after I paid for my service. Their customer service is deplorable and dishonest. DO NOT USE THEIR SERVICES!! read more

Don't waste your time with these people, they are complete scammers. I placed an order direct with Electrolux for a prepaid service on 11/7 for an appt on 11/13. Get a text that morning to confirm, then the tech calls when he's on his way. So far so good. I tell him what's wrong, he says he needs to order a part, it will take 10 days. OK, no issue. A couple of weeks later, I get the call, schedule the follow up for 12/3. Same deal: text in the morning to confirm, I do, he calls before he comes. He shows up. Wrong part. Not a good start but mistakes happen, I'm not overly concerned. I get another call to reschedule the appt. Scheduled for 12/11. Get a text in the morning, I confirm. Tech completely no shows. No call or anything after the text confirm. I call the office, and I'm told the tech saw that he didn't have the part yet so he didn't come. Didn't bother telling me anything. Great. Fast forward several more weeks, I get a call on 12/18 to reschedule the appt. I ask first to confirm that the part is in, lady on the phone assures me it is. First appointment is 12/29. I ask if there's anything earlier, I've been waiting over a month already. No, appointments are being prioritized for ovens and essential appliances. Great, I guess my month+ wait is meaningless. Fine, I wait. TODAY is 12/29. Again I get the text confirm in the morning, I confirm. Complete no show. I call at the end of the window, she has no idea what's going on. She calls the tech, no answer. Says she'll call back in 10 mins. I give her 15. Finally get her on the phone again, and she comes back with the same BS that they don't have the part. I've wasted 7 weeks and 4 days off to deal with these people. I can order the part direct from Electrolux and have it in 2 days, but this professional repair company can't figure it out in 7 weeks. Now I have to figure out how to get my money back from Electrolux, because they took my money up front 7 weeks ago and gave the service call to the worst company I've ever dealt with. Stay away, it's not worth your time and sanity. read more

Dependable is certainly not living up to their name. Frigidaire contacted Dependable Appliance to repair my refrigerator under warranty. The technician arrived (with no tools) and diagnosed that it needed a part as items in the refrigerator were freezing. He said it was a known defect with the model. He increased the refrigerator temperature to 40 and said he would order the part. I kept calling to find out the status of the part and a few weeks later they confirmed the part was in but the technician needed to pick it up at the office, which may or may not have happened. So we're now 5 weeks past the original diagnosis and still no date is set for the repair. I finally get a date for service and I call on the date they are supposed to arrive for the repair, and they tell me that they'll have to reschedule. I call Frigidaire, who tells me that Dependable told them that they installed the part (they did not), so we start the process again with a different repair company, and guess what, they cancel the appointment at 4:20 on the afternoon when the window they gave me was between 1:00 and 5:00. So now almost 2 months from my original call and I'm still in the same position as day one. Dependable should change their name to UNdependable and Frigidaire should vet their subcontractors much better. read more

Absolutely garbage! Came to my house and diagnosed problems for repair and needed parts - - - two weeks passed and never called back to finish work. So I called and a nasty and rude lady literally lied to me about my work order saying that they were waiting for parts but when I asked if she had my contact information and order number she could confirm to me. So I called Frigidaire and found out that nothing was ever ordered or confirm to them about my work order. So they made waste three weeks without refrigerator in a house with two kids! Just freaking be honest and let me know that you couldn't do it and that's it. Really scammers! read more

Absolute and utter garbage service and lack of professionalism from the technician and representative on the phone. I would leave zero stars if that was an option. After purchasing a Frigidaire oven 2 months ago, when I was preheating the oven the other day, the entire house smelled like gas. The police, fire department, and PSEG came. They determined it wasn't a gas leak, and that it was due to a faulty oven part (oven igniter). PSEG left me a warning slip saying the oven igniter is faulty and needs to be repaired. Electrolux sent a third party (Dependable Appliance) to check out the issue this week. The tech who was there said he agreed with PSEG, it's a faulty oven igniter, that they would order me the part and then schedule an appointment with me to install the new part. He said if I don't hear back from them in 2 days to schedule an appointment for the installation of the new part that I should call them and follow up. I didn't hear anything so 2 days later I followed his advice and called back Dependable Appliance. The lady on the phone said that the tech put in his notes essentially that there was nothing wrong with the appliance and to get a second opinion. I said that was BS and in person the tech told me something different. In person He told me he agreed w PSEG and that they'd order a new igniter for me etc (see above). So either he lied in his report, or the lady on the phone lied. The lady put me on hold for 15 minutes as she looked into it further, then she returned to the call, and told me there was nothing Dependable Appliance could do for me. I continued to plead my case and highlight how what the tech supposively put in his notes was different than what he told me in person. She said "we've been on the phone for 20 minutes (after she put me on hold for 15 of those 20) I have to go" and hung up on me. Do not use them. If Electrolux schedules a service call on your behalf, ensure you tell them "do not send someone from Dependable Appliance." They know exactly what they did and the other reviews on here show this is not an isolated incident but a consistent pattern with them. Garbage. 0/10. As for the owner who seemingly likes to respond to fair reviews with "you look like the type who would run to the internet and leave a review there's something wrong with you!" , I'd like to note that this is only the 4th review I've ever left in my life despite being a yelp member many years. I am leaving it to try to help other potential customers from getting taken advantage of. Also, if the majority of reviews on here are negative (which they are), how does Dependable Appliance explain that? Do they really think they're just the unluckiest people in the world and they're victims? Is there some conspiracy against them? No. It clearly proves that they have consistent issues , it is a pattern, and it might finally be time to take accountability, look at themselves in the mirror , and change their ways. read more

My service agent Rich was professional and timely and did a very nice job. And the agent who took my call was quick in follow-up.

Absolutely horrible. They will give you a hard time and waste your time. Leave your appliance open read more

Worst customer service. When i called for status for a prepaid service, the customer service agent hung up the call.

AVOID THEM LIKE THE PLAQUE! We were cursed and yelled at by a so called technician named Omar in our own home. We felt threatened by him. Then I called the company and the so called owner Steve was not any better. The apple doesn't fall far from the tree. GE set up the appointment. I called GE and they opened up a case against Dependable! read more

To anyone be looking to use this service! As Matt's brother, I need to set the record straight on a few things. I was there that day, listening from the other room, and your technician, Omar, did not perform any actual repair work on the washing machine. He was in and out in less than 10 minutes. My brother, in good faith and out of courtesy, gave him a $20 tip because he thought the machine had been fixed, even though Omar didn't stick around to run a full cycle to confirm the repair. The claim that the machine was unbalanced is completely false. Our Midea washing machine has an auto-balance mechanism with sensors; it balances itself. That's a ridiculous assertion to make. After Omar left, thinking the machine was repaired, my brother and I immediately tried to run a full load, and the machine malfunctioned in the exact same way it did before the service call. The issue was not resolved. If Omar truly "fixed" the machine, it wouldn't have immediately repeated its malfunction. This review from my brother was written in earnest. It seems you're more interested in defending your technician's version of events rather than acknowledging the reality of what transpired. I personally do not recommend your company for appliance repairs. You failed to live up to your word and provided a disservice. The most frustrating part was Omar explicitly stating he couldn't wait for a full cycle to run because he had other calls, especially since the malfunction typically occurs during the last phase of the spin cycle. You mention my brother texting someone on their cell phone on a Sunday. He was trying to provide you with a video of the machine malfunctioning, as that was the only way to clearly demonstrate the problem. As for Omar not seeing the refrigerator, I can assure you he did comment on it, making an unsolicited and inappropriate remark about it being a Samsung. This company has not lived up to its reputation. read more

STOP STOP STOP!!! these people. I requested to have my Midea washing machine fixed. The machine would twist and throw the clothes to one side before the spin cycle. they dispatched an incompetent repair person who was looking to get out after being there for 5 min. He told me that he couldn't hang around because he had other calls too . Only one way you can is to let it get through a cycle and then diagnose what the problem is. right away he wanted to throw not knowing what the problem was once in a while the machine would start to kick in and work 99% at a time it would throw all the clothes to the side and start banging and off balance. He said he was going to order and let me know what the prices were. They never called me back and never let me were. I sent them a video of what the was doing, and the lady called me back and yelled at me for sending her text messages with all that on there, but that was the only way that I can it was was doing. I am getting someone different to come tomorrow please please please do not call Dependable Appliance because they are not very dependable. They cannot diagnose a problem and they have incompetent people that can only fix things that are broken in front of them not diagnose. They are not qualified or certified. The person started telling me what a I was to buy a machine like that because they break down quite a bit and that it's all electronic and that you're gonna run into more problems. It is not his position or to tell me what I should or should not buy. He also made a comment about my refrigerator. Told me I was a fool to buy a Samsung. please do not call these people. read more

Had to hire another technician. The tech from Dependable Appliance did not install the pump correctly and left something unplugged on the bottom of the unit. When the wire was plugged back in the error cleared, and the unit began to cycle and then water poured out of the unit due to the pump not being installed right. The new tech installed it properly and the unit is fine now. read more

Relieved in a sense to see that I'm not the only one experiencing problems with "UNDEPENDABLE". Had a problem with my Midea washing machine. Called the manufacturer and they told me to call "UNDEPENDABLE". They came out pretty quickly. Technician said I had a defective machine to no fault of mine and needed a new motor. Said he would indicate that in his report and I should have it on Monday. I waited til Tuesday and gave them a call. The girl said she would text it over. Never got it. Called every single day and got different girls. One who was extremely nasty and hung up on me. Steve finally called me himself and seemed to want to help. He sent over the invoice which I needed to get to midea bc they were going to pay for the repair. That was 4 weeks ago. I have since yet been able to get one person on the phone. They don't answer. I have left messages, sent emails, text messages, my husband called. Nothing. Even Midea called and nothing. This place needs to be out of business. Maybe the better business bureau needs to be alerted. Disgusting. Above and beyond?? You sent me an invoice. Wow!! 4 weeks not one call back to me nor my husband. Called 2x a day. Left messages begging you to please return a call. Sent emails pleading with you to give me 5 min. I waited 4 weeks to write this to give you the benefit of the doubt. I have every call and email documented. It's amazing how quick you respond to negative feedback. If you would have responded this quick or even in a fraction of the time I wouldn't have to leave this review. And instead of your nasty and arrogant reply you could have answered I am sorry for the delay and we will assist you in taking care of this. You literally proved my review. If you can't handle the business then stop taking people's money. read more

The worst customer service..rude and disrespectful! Dont answer the phone and when they do she is just a nasty miserable person.. cant get a straight answer. Was told my husband calls everyday which is a lie he called once. I will be letting frigidiare know that your service is detremental to their reputation. Undependable not dependdable read more

dependable appliances a great job on my dishwasher . Richard was fantastic . He came on time knew what he was doing and solved my problem completely. I would definitely use him and dependable again read more

My washer needed a part that was ordered on 1/3/25 and have yet to hear back from anyone after I was calling every day and texting the owner with no resolve and no response. This company is by far the worst that I have dealt with steer clear the owner, and the staff do not follow up for anything they all suck and give you a BS story and excuse for their incompetence this company should be out of business. I don't know how you lasted this long screwing people over like you do. One other recommendation you should have your staff dress appropriately and not look like they are homeless and ask them to not to smoke weed before entering someone's residence totally unprofessional like the owner Steve. Karma is a bitch!! Douchebags read more

Stephen, as a service Medical Engineer for 40+ years. I find your excuses appalling. I am not here to slander or a defame your business. I am just telling the truth. I am leaving a honest review on what I have experienced, So don't threaten me with a lawsuit of slander or defamation of character. It will not litigate in the court of law. I am not purposely saying falsehoods about you or your business. I am telling the truth. Besides, don't use yelp for a communication outlet. I will not redact any of my statements as the truth is fact. You're the one who only has one review mark on almost all your service calls. Please cease to exist with your harassing remarks. I got another repair company to come in who found a very serious problem not just looking at it for 10 minutes and watching it sort of work. He actually took the back off and looked underneath where the agitator has a component that's supposed to stop while it's in the spin cycle. Please do not bother me anymore, as I do not wish to do business with your company and to express my dissatisfaction!!! There's no need for me to email you,besides there's no email address to be found. I may have wanted to in the beginning to speak to the owner, but it has egregiously and apparently became abhorrent or ridiculous point. read more

had a problem with a Frigidaire ice maker that was purchased in june of 2024. Frigidaire contracted with this company. They came out 3-4 times to assess, replace a part that never fixed the issue and they came out again to assess, stated a new motor was needed and they would look for one and let us know. They also stated that if they could not locate one, we may need to replace the refrigerator. We never heard from them again, no returned calls. The worse part was that they lied to Frigidaire in their diagnostics report that the problem was fixed, and the unit was now working!! They are not dependable, trustworthy or competent. read more

Tech was rude and dismissive I called for another one to come. But with the reviews I don't expect much better. I will update my review. read more

Service was called into Dependable approximately January 12, still no repair completed!!! Last communication with them close to 2 weeKS ago , I was told several times, part was ordered and on back order ! Now I was asked from my warranty company yesterday , who contracted this GOD FORSAKEN UNDEPENDABLE Appliance repair , for the MODEL AND SERIAL NUMBER OF refrigerator!!!!! UMMMMMM how do you order a part without any of that information????? HOW THIS COMPANY IS STILL IN BUSINESS IS BEYOND ME!!! PLEASE READ ALL COMMENTS IN THE PAST and BELOW , really can't find a positive one!!! So if your warranty company contracts this place , I would suggest ask for a more RELIABLE AND COMPETENT COMPANY!!'n read more

PATHETIC is an understatement! Submitted Samsung claim on 3/11/24. Technician came out on 3/12, nice enough guy, said the icemaker was shot (2 yr old fridge, mind you). Said he needed to order it and would let us know when it came in. 2 wks go by NOTHING! Called Samsung, called Dependable (lol), still nothing. Additional week goes by finally guy comes out and replaces icemaker. Next day I check, NO ICE, problem not fixed. 4/5 call Samsung since problem wasn't fixed, same technician comes out on 4/8, says some valve is bad, will order part and let me know, fine. Today is 5/9/24 and not a word from Dependable, so I call Samsung again and try to figure out what's going on. They tell me that Dependable closed out the ticket on 4/16 as repaired, WHAT??? Now the claim process starts all over again with a different company that's scheduled to come out today. Which means they will have to diagnose again, and order whatever and I have to wait again. Unbelievable!! THANKS UN-Dependable Appliance Service for wasting my time, ZERO communication and close out a ticket that was never completed? I'm sure you charged Samsung as well and got paid by lying. I just don't get how the owner of this business sleeps at night being this bad. If this was my business I would be ashamed, read all these reviews and tell me there isn't a pattern, truly embarrassing. read more

Did not show up or bother to call for scheduled service. It seems that if they put the time and effort they put in to making excuses into actually showing up and doing their job they might not have so many one star reviews . In response to your comments, We did not call you until after you did not show up OR contact us about whatever "problem" you had with Lowes. When people take time off of work to be available for an appointment, it is very inconsiderate to leave them hanging. Yes, we read the reviews, because you did not come through. It's interesting how so many people have had trouble with you. If it was one or two, well, you can't please everyone- However, the vast amount of dis-satisfied customers speaks for itself, as does the amount of time YOU spend trying to blame others for your failures. read more

This company is FAR from dependable. They left me hanging all day with nobody showing up. This happened twice. Two whole days wasted. I wish I could give zero stars. read more

They should change their name to UNDEPENDABLE. Worst service I ever encounted in my life. Tech's do not show up when they say they will, office staff promises to look into it and call you back, but doesn't. When and if they do finally show ( and a big IF) , nothing gets accomplished and you never hear back so you call back office and start all over again and get nowhere every single time. I'm shocked Lowes embarrasses themselves by using UNdependable as a service provider. Never ever again. read more

We bought a Fridgidaire range and the stove top igniter did not work. The technician came but could not make the repair because he did not have the part. He said that it would take two or three days to get the part and we waited and waited and waited. When I called (two weeks later) they said the part was due in two days. Three weeks later we called again and they apologized because they had forgotten about us. The part finally arrived and we scheduled a service. After waiting all day, the tech never showed up. We called again and they apologized saying it would not happen again. We scheduled for today... waited home all day... and the tech NEVER SHOWED UP! I am putting the stove out at the curb and calling American Express for a refund. NEVER BUY ANY APPLIANCE IF THE SERVICE COMPANY IS DEPENDABLE SERVICE!!!!!! read more

Rating is ZERO. Rep hung on me (7/31/24)and insisted she didnt need to send a report to Frigidaire, who says they need it to make a decision around replacement. Prior to hanging up, rep insisted that I need to make a decision about repairing or not. I suspect they are looking to generate more money or more revenue. However, why should i expect repair on a $3000+ microwave oven combo unit that went dead (ie. control board dead) after only 10 days of use? Even the actual rep said he thought issue due to manufacturer defect. This company need to provide the requested report since it has been 3 days now without working oven or microwave. They are looking to make a few bucks from repairs. I am not interested in that. read more

Had a broken dryer still under warranty with a scheduled appointment for repairs with Dependable. Tech was sick so we were told the day of the appointment we had to reschedule. Spoke to Debbie. We already had been days without a working appliance so we called the retailer (Lowe's) to see if we could get sooner options. Lowe's told us Dependable was the only servicer in our area. We called back Dependable and spoke to Debbie who gave us a new date with no time range and also told us we would get a call the day before (after 5pm) to get a time range for the service repair. We got no such call. The date of the new appointment came and when we called Debbie had closed our ticket, made no appointment, stating she did so because we called Lowe's. read more

Similar to everyone else on these reviews - I was forced to use them as part of my PC Richards warranty on my dryer. They scheduled a 4 hour service window which I called 3 times to confirm as well as replying "C" to confirm their text message. I missed their service techs phone call because I was in the elevator at work - I called the number back 3 times 5 minutes later with no answer. They never showed up and tried to blame me for missing their one random phone call for which there was no voicemail or anything as the reason they canceled my appointment. When they finally showed up the next day I was at work and told me the reason my dryer wasn't working was because the vent tube was clogged with lint. I thought that was odd as the dryer and vent tube were less than a year old. When I got home and checked the tube there was barely any lint and the airflow was strong. Therefor I am still stuck with a broken dryer with 4 little kids. I don't know what their deal is but they are definitely more interested in scamming companies with warranties than actually providing service to customers. These people are straight up crooks and their name "Dependable Appliance" is a joke. Stay away at all cost. read more

Worst service I ever had to deal with. Waited over 5 weeks for repair on dryer and still waiting. Its under warranty so you can imagine their rush to help. As for office staff I would had fired her. Rude and Unhelpful when they answer their phone if your lucky. I will make sure I advise anyone and everyone in conversation of the professionalism we received. Absolutely Disgusting Business should be embarrassed. Now we'll wait for another hopefully professional company to service us. read more

i had a 5 day old refigerator and all the food froze. a reapir man came after several days, and said i needed two new parts. after three week of waiting, the repair man showed up, and the parts wer not on the truck. the woman who answered at dependable was rude hostile , and repeatededly gave me false information.this is the company that frigidaire uses for my area for repair. what a horrible experience. read more

If I could give this company zero stars I would... honestly how can a company with "Dependable" in the name be so bad unless of corse the dependable part of the name is there for sarcasm. Scheduled an AC repair (it's 95F in NYC). Was told I would get a call in the morning. Never got the call. After repeated calls to their 718 number was finally given a 10 AM. After no one showed up and after repeated wait on the call line was give a window of noon to 5 PM. This time I called and requested to know where the tech was or what my place in the queue was. Was told that they do not provide the info and that there were 33 OTHER appointments scheduled for that day. Finally gave up at 5 PM. This company prevented me from finding other service while I was suffering a weeklong heat wave. Stay away from these scumbags. read more

Absolutely horrible service. It took weeks to get a technician. Fridgidaire asked for him to upload a report and pictures of the problem. After 5 weeks they have still not done that. Customer service actually hangs up on us! read more

Originally called 7/6th scheduled for 7/13th 12-5pm. Young woman called 7/10th to reschedule to 7/14th. Rich called 7/14 morning claiming tech would call. Never happened. Only upon me calling at 4:30pm, Lisa found email to schedule Curt to come--not until 7/17th. read more

UNdependable Appliance Service. 1 star is too many. BEWARE of this company. They are the warranty service provider for HOME DEPOT. Go to Lowe's or Best Buy. Limited hours, broken promises/appointments, wrong parts, unqualified people answering phones. The place is a circus day and and day out. Steve the owner his in the shadows while ripping off Asurion for the so called 'repair' service he runs. Complete embarrassment of an American company. Should be ashamed. read more

Terrible service and response! They lied to me every time I made an appointment for service. When I called to confirm, they changed my appointment three times and stated they never agreed on that appointment! Never recommend! read more

My LG Refrigerator was not working. I called the PC Richard service dept. and they sent a trchnician from dependable Appliance Service. I knew it was the compressor because I had the same problem once before. The technician came, looked at the refrigerator and said "Yep, it's the compressor." He opened the refrigerator door checked the fan and said no air was coming out and he would order the compressor, which would come in within 4-5 businss days and I would get a call from LG. He was in my house not more that 5 monutes and left. After not hearing anything a week later, I called LG who told me no part was ordered. I called PC Richard and was told the technician wrote in his report that he sealed the gasket, and if that didn't work he would order a compressor. He did not touch the refrigerator except to see if air was coming out of the fan. Because the btechnician lied and dod not order the compressor, I ended up without a refrigerator for a month until everything was taken care of. read more