I recommend them because I feel they are honest and communicated well. Price is reasonable and I…read morelike supporting local businesses.

They certainly know their vacuums. Took a Dyson vacuum as the brush head stopped rotating. The…read morelady manning the store was knowledgeable and patiently explained what are the possible causes. Good thing the only thing that needed to be replaced was the rubber belt which is easier on the wallet compared to replacing the clutch. I thought that the price was reasonable. The shop itself is small and is filled with vacuums -- used and new. You know that they get a lot of repair business when you see the vacuums that needed to be repaired all lined up. The time frame they gave us was accurate for completing the job. I'm glad to support family businesses like this and will recommend them to family and friends for their vacuum repair needs. Free street parking in the area.

This is totally a scam. My fridge didn't work so I contacted them, after the unexperienced…read moretechnician fixed it, it still didnt work, the problem remained the same and they charged me $226. I called them back, they said 1st time was different problem, and if I want them to come fix it for 2nd time, the cost will be $876+ GST. Totally disappointed !!! Please stay away.

I had a technician to come and check the problem with my GE gas range…read more I had asked for a quote. He was courteous, professional but ended charging $177 to tell me that i needed a new igniter plus another part. Then, later,received a quote of $559 for parts to be replaced and labour... Not even to cover the first expense, sounds like a scheme to make as much money as possible. Beware and shop around, they did not even have my correct address after i had emailed this quote reqiest, and, spoken to 2 company agents. BEWARE!

Maysam is a great guy and has quality appliances. As a building manager I will…read morecontinue to go to him whenever I need any appliances going forward !

We are 'senior seniors' with no car, and wife recovering from an accident…read more Our dryer finally quit. Save on Appliances is in Vancouver and we are in S. Burnaby, long way. Right away! I had a good feeling about this business and then reviews were good. We phoned the owner, Masami and bought an older, used dryer, SIGHT UNSEEN, arranged a fair price. Kudos also to George, completely reliable delivery. Both very good. Very happy with our dryer. You're in good hands here.

If there were an option to give zero stars, I would choose it…read more I had a disappointing experience with Electrafix Appliance Repair. On Dec 31, 2025, I paid $126 for a diagnostic visit for my dryer. The technician performed only a brief inspection and concluded the issue was likely a thermal fuse without fully accessing or testing the heating coil. The next day, I received a repair quote of $641.81, which was in addition to the $126 diagnostic fee already paid (I did NOT proceed with or pay the $641.81). I later hired an independent technician who properly diagnosed the problem as a burned-out heating coil, which Electrafix had not tested. After I provided photo evidence and repair documentation, Electrafix acknowledged the misdiagnosis and agreed the $126 should be refunded. However, they refused to process the refund unless I signed a broad release waiving all current and future claims and agreeing not to post reviews. I declined, as this condition is unrelated to the refund. In addition, my dryer's front panel was found damaged and not properly seated after their visit. Electrafix denied responsibility. Based on my experience, I strongly do not recommend this company if you want to avoid wasting your time and money. I want to respond to the owner's comment and clarify the facts for anyone reading this: Your technician refused to reinstall the dryer's front panel properly. After I asked him to do so, I immediately noticed it could not be reinstalled correctly. When the independent technician later opened the panel, the damage was already visible. The independent technician repaired the dryer from the top, without moving the machine, and there was no need for two technicians. After your technician's misdiagnosis, your company provided me a quote of $126 + $642.81 based on that misdiagnosis. Following that quote, I cannot imagine what could have happened -- you would have charged even more for such a small repair, not to mention the time lost. I believe the $126 diagnostic fee should be refunded unconditionally. Your claim that the damage originated "from the inside" or from independent work is incorrect and unsupported, as the damage was present immediately after your technician's service. Disputing responsibility for damage under your care raises serious concerns about business practices. Customers deserve transparency, accountability, and fair resolution.

The person who came to check told a part to replace and all in in total cost close to $500, but…read moreanother person discovered it was a burnt fuse no problem with my dishwasher.

Dropped off a vacuum cleaner for repair…read more Parking is available on the street. The shop seems to be run by a single guy, so service is a bit slower if he's in the middle of something. Being less than a block from a direct competitor (Aerus), how does this place stack up? Good: Pricing is generally more competitive, though this place does use cheaper-looking parts. Quality seems okay though. Bad: Place is WAY more cluttered - it feels like you're in some hoarder's basement. Parts selection (based on my 1-time experience) is more limited, and wait times for ordering parts is longer. As you can see, the place has its ups and down. Choose between time and money.

Very good shop. Kenmore vacuum making unusual sound, like the motor was out, Chin found a solution…read moreto it, got another refurbished one in good condition and is working back. Quick service and reasonable price, highly recommended

Had the technician Mark at our home to inspect a freezer issue with our Liebherr refrigerator…read more Mark provided multiple potential issues that could be the fault and provided options prior to proceeding with the repair, all of which were sensitive to the potential costs involved. As it happens, Mark was able to make the repair quickly and for the least amount of cost. I could not have anticipated a better experience and I'm very grateful that there remains real professionalism in the world today. It's hard to find. Thank you Totem and more specifically, thank you Mark!

Worst experience with repair services in my life. Plastic button broke off on our gorenje machine,…read moreservice person came out, charged me $166.95 to tell me they can order part for 9 euro and install it for another $100 if the button does not fix it, there will be extra charge for the board and labour still. All other repair services at least will give you service fee towards the parts and labour, this company will not. DO NOT RECOMMEND. EDIT: To insert the plastic button to the control panel will cost you the following if you decide to go ahead with the services. Save yourself $$$$ and do it yourself or call someone more reasonable. REPLY FROM THE TOTEM APPLIANCE - "The total flat-rate repair for this issue would be $259.00 plus applicable taxes."

So I've lived in Vancouver for over four years now, and I'm still learning stuff about my condo and…read moreits appliances. For example, I had no idea that my built-in Sub-Zero refrigerator should get regular maintenance checks, every 1-2 years. Who knew? My neighbors all advised me that, if ever the fridge needed to be replaced, it'd cost as much as a new car. I thought they were pulling my leg. But I found out, no, they weren't exaggerating. And that totally FREAKED ME OUT. So I figured it was totally worth it to get the fridge checked out and any preventative care done. My neighbors all recommended Shoreline Appliance Services, so I called them and booked an appointment. And they were totally great. I don't like surprises. And there were absolutely none with this company. I booked an appointment for a date a week away. I was told the tech would call me that morning to give me a time frame-window, when he'd arrive. I was told the price for this maineneacne service upfront, and was told what types of payment was accepted (credit cards taken at time of service, no debit cards, FYI). Today was my scheduled appointment day. Sure enough, a bit after 8am, the tech (Joshua) called me and asked if he could come by between 10-11 am. I said sure. And true to form, Josh arrived at 10:30 am. I liked how he wore a face mask (even though it's no longer mandated), and even though I told him he could keep his shoes on, he insisted on removing them upon entering my condo unit. Very very respectful. He put down pads on my kitchen floor before removing the freezer drawers, and he explained what he was doing. (I admit, I didn't really get half of it. Something about condensation coils and stuff. lol. This stuff is not in my wheelhouse, for sure). He did some diagnostics and some vacuuming and in 15 minutes, it was all done. This quickie appointment wasn't cheap (they were having a "special" for this fridge maintenance, for $179. I think that was $20 off their regular price. And Josh said their price was going up next month, too). But they have these specials once or twice a year, and Josh said his work is guaranteed for two months, so if there were any problems, he'd come back and I'd not have to pay any trip charges or anything. (I think he said two months). He was great and clearly knew his way around Sub-Zero fridges. This company has been around since 2005 and they are a Factory Certified Service/Premier Partner Services providers for Sub-Zero, Wolf and Cove brands. All I know is, before calling them, I researched appliance service companies here on Yelp and contacted three of them through the Yelp site, asking for an quote for my fridge maintenance service, and not one of them responded to me. So I bit the bullet and contacted Shoreline, and they didn't let me down. I guess you get what you pay for, and if you have a pricey Sub-Zero or Wolf appliance, it's definitely worth the price to get a reputable service company that guarantees their work. Shoreline is that company.

Best service of sewing machine, his knowledge on where you can get fabrics, scissors, etc. saved…read morethe day! I highly recommend!

I've had my machine serviced with him twice now, and greatly appreciate the knowledge and…read moreworkmanship that he has to offer. Wei Hin spent the time to explain the machine and parts conditions to me, what to expect (how to identify) if some common things start to need service (my machine is over 40 years old), and some tips for me to learn how to keep my machine working well. Excellent service, professional, helpful and friendly. Definitely recommend!