40 people working not a single one offered to help. Sat at the Counter sales desk forv30 minutes-…read moreeven called for a manager- this place is disfunctional!!!!

I called the Northglenn, Co. store to see if they had a dryer I wanted to purchase. When I call and…read morespoke to Erin in the appliance area and was told they had two dryers. He had his manager come over, and I told him what happened, and he honored the price from the sale that ended on July 9,2025. Demetrio (Mgr) and Erin went out of their way to satisfy a customer. I will shop this store again because of these two men. On Sunday, Elvis and Alexander delivered my washer. They were very friendly and moved the new washing machine into the house for me. Thanks, Larry

I very rarely leave reviews, however Ferguson is a business that is deserving of one because of…read moretheir customer service. Today I called Ferguson to see if they had a blower motor for my home HVAC. The customer service representative Celine Struble greeted me on the phone sounding very happy and welcoming. Nice start. After telling her what the issue was I received an education on the various things that could be causing the problem of a screaming AC unit. Celine helped diagnose the problem and eventually ordered a blower motor. A technician wanted 150.00 to come to my house to diagnose. Celine gave me the same service and more for free. If you call Ferguson for a HVAC issue. Ask for Celine Struble.

From the owner: Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply…read moreproducts. Make your local Ferguson in Thornton, CO your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.

Parker Thomas was very professional very helpful and essent customer service deals and he was on…read morepoint with everything he did a awesome job with us today

We bought an open box dryer from Appliance Factory in Thornton. They delivered it (4/16), hooked it…read moreup and it kept tripping our breakers. They set up an appointment for an electrician and took our old (still working) dryer. On 4/17, the electrician found all our electrical was fine (new house) but there is a short somewhere in the dryer. They wanted us to set up a repair appointment with their 3rd party repair company. It would be 3 weeks before they could repair it. I called the store twice on 4/16 to talk to the manager -Patty (left 2 messages) and she never returned a call. I also called their "president's line" on 4/16 for customers wanting help with issues. Again, called twice, 2 messages, no return call. Horrible customer service. We are guessing that this open box wasn't because of scratches (which we could not see) but more to the fact that it doesn't work. We called our original salesperson first thing this morning (4/17) stating we wanted another actual working dryer or our old dryer back. We are still waiting for a call back. Should have been a quick answer- "we are sorry we sold you a defective dryer and we will correct our error with an actual working dryer". My husband finally called Parker (salesperson on afternoon of 4/17) and he said they are going to call us Monday to refund our money and schedule a time to pick up the broken dryer. They didn't say anything about bringing back our dryer that they took. What we have done to try and remedy the situation: Contacted two local tv station consumer reporters to see if they can help. Submitted a review with the Thornton Chamber of Commerce. Disputed our credit card charge. Filed a complaint with the Attorney General's office. Emailed all of the information above to the store and CEO via Linkedin. Filed a complaint with the BBB. Today is 4/20. I received text messages from the repair company trying to come repair the dryer which is not an option and I have no idea who is trying to set this up. I called the store to let them know we are still waiting for someone to schedule a pickup of their dryer. I also sent an email. We still have not received any communication. Called Parker(salesperson) at 5:20 asking for a return call. Did not call. Called the President's Line at 6:07 - left a message that the defective dryer will be out in our driveway for them to pick up on 4/23/26 and we accept no responsibility for it. 4/21/26 Filed complaint with Business Consumer Alliance. 4/22 Received call from Kaden regarding my BBB complaint. 4/22 Received call from Jordan that dryer will be picked up between 3 and 5 on 4/23. 4/23 5:05 Called Jordan to see where they were. He stated the truck broke down, they weren't coming and that he had left a message (which he hadn't). 4/23 Left message for Kaden that pickup didn't happen. No communication from them at all. 4/28 - Notified the "President's Line" that I am giving them 48 hours notice to pick up the dryer or I will be donating it. Filed a complaint with Call for Action.

Tonight in the middle of this terrible crisis with the covid-19 my daughter's fridge broke and she…read morecalled me desperate because she was going to lose all the food that she got for her and the two kids. I have no words to thanks Rudy and Sam for helping me get a new refrigerator for her! Hopefully tomorrow she'll have a fridge in her house!! Thanks Lowe's and thanks for having great people working for you!! Margaret Marshall

Today is July 10, 2026. From the in-store sellers, front end customer service. And certainly the…read morephone answering , which does not enable you to talk to a human. I will not spend my money or my time again.

I was only there for the geek squad but wanted to give Ben there a super shout out! Customer…read moreservice A+++++ like really went above and beyond from me being late to my appt bc of an accident on the freeway to just helping me all around! If you're his manager, he is a keeper! To be honest all the employees there was extremely helpful and kind. It was a day for me and they just turned it around! Thank you!!!

I am very disappointed to feel the need to write a negative review for a store that I have visited…read moremost my lifetime. But today the customer service I received from Amy was really disheartening and unhelpful. This stems from an issue that I had with an online order that has since been resolved by Bestbuy online support. Essentially, I had been shipped an empty package that was supposed to contain my order. I had called the Northglenn Bestbuy phone number and was told over the phone that coming in to talk to someone was the best way to resolve the issue that I have. Upon arriving to the Northglenn location I asked the cashier what he thought I should do, and if it was possible to get a refund. This is when Amy came into the conversation, already standoffish. Amy interrupted the cashier I was speaking to essentially telling me that there is nothing anyone could do to help me and that I need to call the corporate number. When I asked "What is the corporate phone number?" She replied with "it's 1888 Bestbuy" instead of reading out the phone number that I needed to call. I left the store and called the corporate number (only after needing to return to the store to ask what the corporate phone number was). The corporate phone number was monitored by an A.I. assistant that helped me since I was calling out of business hours. This phone call ended up disconnecting due to it being on a Sunday. I returned into the store feeling at a loss because up to this point no one has been able to guide me in what I can do to resolve my problem. This is when Amy sees me walk in, before I was able to speak she was already repeating herself from our conversation before "we are not able to help you at this store!" I replied " I am not asking for you to do anything for me, I just need to know what I should do next to solve my issue". Her reply told me to be more patient with the A.I. assistant and again reminded me that she was not going to help me at this location. I left the store for the final time and was able to get help from a virtual assistant through the Bestbuy app. After resolving my personal issue with my previous order, I felt that I had been treated extremely poorly by Amy. The customer service I received made me feel unwelcome in the Bestbuy store. Any customer who is asking for help/guidance/support should not be faced with the service I received from Amy today. I feel that even if the Northglenn location was unable to help me directly, they could've offered more support in solving my issue. Whether that be through the app or other alternative. It felt that I had been turned away and denied service. What I hope to come from this review is a reevaluation of the customer service at this location. Although I was able to solve my problem through an online assistant, Amy provided terrible customer support, and actively made me feel unwelcome in the store.

knowledgeable and helpful staff, good selection of items in stock, and free delivery for the bigger…read moreitems that don't fit in my car

Ralphie is the best ever & made our day to get us what we needed after having a bad experience else…read morewhere. Amazing personality & very equipped on speed & knowledge! - Rod & addy

I was happy with my washer and dryer Brad is amazing I would highly recommend this companyread more

Brad at Corn Appliances was wonderful and a pleasure to work with. He was honest, knowledgeable,…read moreand took the time to answer all of my questions. The service was spectacular from start to finish. I highly recommend Corn Appliances to anyone looking for excellent service and quality work. I will definitely be using them again in the future for any appliance needs