Sales person very helpful and knowledgeable. I didn't feel pressured into buying but was happy to make my purchase after receiving great customer service! read more

The sales process was easy and I was well informed about the products I was purchasing. All questions were answered and was even able to get a discount. Will be making all my kitchen purchases at Grand! The service team was amazing! Professional and respectful of my property. They were quick and efficient and took every precaution to ensure nothing was damaged during the process. They were also very friendly which makes the entire experience tolerable! Tre and Dennis were so good, I'll be requesting when o purchase additional items from Grand. They had a third member, I forgot to get his name. The team was great!!! read more

Our salesman did an excellent job, so much so, we were out of there in 15 minutes; if needed, we'll buy fro Grand again! Pat

We had a fantastic experience with Grand Appliance - Joliet from start to finish. Sales "Kevin", delivery, and overall service were truly top notch. The sales team in Joliet was knowledgeable, helpful, and easy to work with. Delivery was handled professionally and with great care. The delivery crew went above and beyond -- they removed our old side‑by‑side refrigerator, transported it to a neighbor's house down the street, and placed it in their basement. Everything was done efficiently and with a great attitude. It's clear that customer service matters at Grand Appliance. Highly recommend the Joliet location if you're looking for a stress‑free purchase and excellent service. read more

Meh. I ordered a Fridge sight unseen. Ordered it online cus I saw they would install a water line. Spent almost 3k. Went today for washer dryer. In store. Ummmm. I didn't like the whole "this is cheap speech" in wearing a tank top. I get it. I just came from the gym. I need a stove. I think I'll go elsewhere. This is two and down for me. I don't like being treated condescendingly. Oh, once he knew I was serious he tried to be nicer. I know maybe working in commission but you know what , I just dropped another 3k on that combo. Cool. No problem. I won't be back. I'll shop online. I don't like condescending salesmen read more

Sales woman was terrific!!! So helpful and so pleasant. So glad I went and found what I needed

Chad was very knowledgeable & helpful on which washer/dryer would fit my needs. And the two guys making the delivery were respectful, quick & very careful when moving through my home. The entire experience was great. read more

Top notch sales people. Selection was bountiful and value is great. Don't get this location confused with the Orlando Park crooks at Grants appliances. read more

Sales staff (Chad E) was very helpful Selection of products met our requirements and in stock status provided quick delivery. Price was fair. read more

From start to finish, easy peasy. Mike was a wonderful consultant at the store and everything went quickly and efficiently. installation was a breeze with the two men working swiftly together and our new washer and dryer was set up beautifully. read more

Salesman Chad was extremely professional and helpful in finding the appliance I need.

I was in the middle of a crisis and had already made my mind up on purchasing a washing machine. I had already researched the speedqueen. The gentleman that answered the phone was amazing, nice, confirmed everything about the washing machine that I had already learned, gave me the best deal, and arranged delivery asap. I'm truly grateful and will purchase from them any other appliance I may need to replace. -Carla read more

Greeted upon entering the store, met my request for product, offered options, listened to me! I found, bought my product, thank you​

I wish all delivery people were as wonderful as the two gentlemen who delivered my appliances today. They went above and beyond their duties in delivering and hooking up my appliances, and hauling away the heavy old ones in very cramped conditions. It was a perfect ending after a great experience with the sales team. Thank you, Grand Appliance! read more

Really prompt service. Not pushy at all. Gave me honest answers. They beat the Home Depot price

Grand's is a wonderful store--always helpful. The salesman Michael answered my questions, set up my delivery and placed my order with ease. I appreciated his help. read more

We have been very pleased with Grand Appliance. We had an issue with washer that we purchased from them and we were encountering some push back from the warranty service. We returned to the store and spoke to Chad Parker, our salesperson, and we explained the issue and our frustration. He guided us back to Grand Appliance's Customer Service Department and our issues were resolved within a few short days. We have made several purchases from this store and we have had our families shop there as well. Thank you Chad! read more

If you are shopping for appliances, I highly recommend Grand Appliance. Nothing against the big box stores, but you wont find better, selection and prices. Did I mention customer service? Theirs is beyond compare. Selection and prices are a plus but without customer service, you have nothing. And the delivery and set up is seamless. I highly recommend Grand! Try them, you wont regret it! In my opinion, they are the best. read more

Very helpful sales person - made purchasing new appliances a breeze- definitely would recommend buying from them

My autistic son loves washing machines. He likes to turn them on and watch them spin. We have been there and no one told us we couldn't do that. The last time we went after being in there for 5 min or so a man came in and told us we have to leave. He kicked us out because my son gets joy out of watching them spin. There was no one in there. I thought it was rude. I will not be giving them future business. read more

Needed a tool to clean the burners in my Blackstone grill. Having no luck on the internet. Searched harder & saw a tool at Grand Appliance in Joliet. Internet said they had it in stock. Dont they all? So I went to Grand Appliance in Joliet and ran into Kevin Wales. Explain what I was looking for, Kevin punched up on his computer and said we don't have any in at this time but I can order you one and it will be here in two days. That sounded pretty good and it was an excellent price , and I wasn't looking to grill anytime soon anyway , maybe next week. So I told him to order it. It took two days just like he said, he left me a message saying it was in. I went the same day to pick it up. We chatted and he was a real good guy. I brought the tool home used it to clean out the burners for my grill reinstalled everything and the flames are bright blue the way they're supposed to be and everything's great. Thank you Kevin Wales. Thank you Grand Appliance. Next time I'm looking for something that would cause me to consider an appliance store, I will definitely come to the Joliet Grand Appliance and see Kevin. I know he will be glad to help me. Good guy. read more

Great knowledge and customer service. Had the best experience from the moment I walked in.

I had a good experience at Grand Appliance. Chad was helpful and answered all my questions. He took the time to find what I wanted.

I was extremely satisfied with my experience here, there was a large selection of merchandise. In various price ranges. Friendly knowledgeable staff, helped me select the dishwasher I was looking for, sales person know the product well was able to answer all my questions and did not try to talk.me into a different make/model than the one i wanted. Nice showroom, purchase transaction was handled nicely, sales person let me know about extended warranty options but did not try to sell me more than I wanted. I highly recommend shopping here for appliances. I would buy here again And easy to get to off of U.S. 30 near I-55 read more

Jenna was extremely knowledgeable regarding the Appliance. I bought a one piece washer dryer, stacking unit and the price beat every place else by a lot. Grand is very easy to work with, fast and efficient. I'll certainly return there for more appliances when the need arises. read more

Outstanding service!! My sales rep was great and the delivery team was exceptional. Plus, they beat everyone's price. Very happy overall!

Good selection and salespeople who know what they are talking about. Delivery fees and time very reasonable!

I just bought a washer/dryer from Jenna and had a great experience. She made things easy and efficient.

Great experience the team was very friendly and the prices were great I am glad we chose Grand

Terrible customer service and sales help after delivery. I was delivered a fridge that required numerous repair trips from the start. Was able to get fridge replaced but had issues with 2nd fridge also from the start. Was advised I could get replacement but had to deal with store and not customer service. Sales person at joliet store set delivery for 3rd fridge same model after I told him I wanted different fridge since both previous fridges were same model. I was told he would check to see what else available. never heard back, customer service stated has to deal with salesperson. But salesperson would not respond at all. fast forward and had another issue with friidge. Manufacturer warranty had expired and filed claim with extended warranty company purchased through grand and was told grand sold me the wrong warranty for the fridge and it was not covered. Contacted grand customer service and was told they would take care of it. Numerous follow up calls to customer service and 3 months later returned my call and stated nothing they could do about it. I was refunded by warranty company for price I paid for warranty but now have no warranty coverage for a fridge that has had issues since delivered. My other extended warranties purchased at same time for other appliances were good. Grand will not do anything for me about the matter. Terrible I bought a service and paid what was asked but because grand made a mistake I'm stuck with no warranty. I would have never bought appliances from grand if I was not able to get extended warranties.they admit it is there fault but state there is nothing they will do for me, even though had issues with fridges since delivery. read more

Can I give them a 0? I thought I should buy local instead of going to Abt. HUGE mistake! The delivery people arrive and manage to gouge my floor, damage the staircase railing and completely break a light switch off. Really no major concern on their end. He asks "how much will it cost to fix it". Ummmm, I'm not a handy man. He was rude! They didn't remove the styrofoam or tape, left water dripping into a bucket, and left all the hardware from the old fridge. Just a complete mess! Complained to Grand and they have not responded. Perhaps you all should take a lesson from the Abt sales and delivery team! I have hundreds of dollars of damage to my home! A service should never make the home worse and simply not care about the damage caused. Will NEVER shop or recommend Grand. read more

called and talked to the customer service department 5 times before I was told my delivery was the next day or two. after sitting at home all morning waiting for delivery. terrible customer service department read more

It appears Joliet now has a quality appliance store that has been sorely missing for years. Grand Appliances has filled that gap with quality performances in customer service, product line, and solid service after the sale. A pleasure to do business with. We recently purchased a refrigerator with specific size restrictions. Delivery was as promised. We encountered some small, yet noticeable transportation dings. Grand responded quickly with a very fair price adjustment. Their attitudes and response time was exceptional. read more