The good, Nice of selection of products Have many items you might want or need in stock, Nice organized store and staff are able to answer questions you might have about the products they sell. The not so good, after the sale service is lacking. Otherwise a convenient place to shop read more

I ordered a Blue Ray burner from Best Buy. The advertisement on the Best Buy website indicated the brand name was "Topteng" and the Blue Ray burner was capable of burning 4K resolution. I received the burner 4-days late. The tracking information stated it was packaged and shipped by a company called "Uni Uni" (not sure who that is). When the burner arrived, i opened the package and was unable to find any indication of the burner's 4K compatibility. Also, the Features section on the Best Buy website for this burner stated it was compatible with a variety of windows operating systems including Windows 11, but the User Manual does not indicate that feature. I returned the burner to the Best Buy store in Joliet. I explained my findings and suggested to the customer service girl that this was "deceptive advertisement". She said "they have no control over third party sellers". I guess a third party seller can lie about a product and Best Buy is okay with it???!!! So, buyer beware. Things are not as they seem when buying from the Best Buy website. read more

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Still all this time later remember the way it took 7 visits to get the geek squad to get my radio installation right. I remember my sweet Camaro that I baby all those time had this worker start the car and jam as fast as can be into drive, and then go without giving the a few seconds for the oil to get up into the engine. Had to show him how to hide the intense wire on the dash and how to hide the microphone from clear view. They dumb like a fox. Be careful of these geeks. read more

I returned my phone there for a $150 but it was only for store credit. I later purchased a TV stand and a small refrigerator (approx. $300 total). The delivery of the TV stand was placed in the center of my driveway, instead of on my front porch. After I dragged it in and started taking parts out of the box, I noticed that were chips on the stand. They would be noticeable if I put this together and I that would not be acceptable. It was through a third party, so I spent more than enough time dealing with Best Buy and then the third party seller trying to arrange them to come and pick it up from my home. They offered me money back ($20) to keep it, but I declined and was still disappointed. The situation with the fridge was much worse. The delivery guys would not stay to help me inspect the fridge because it was boxed and they wanted me to sign that I had accepted it with no visual damage. I was not able to tell unless I opened it... I went upstairs to get something to open the box with and these two guys decided to leave without a signature and left my front door wide open while I was in the basement taking this thing out of the box and putting it together (about 20 minutes). I noticed after a few days that the temperature was too cold, so I changed it to the medium cool setting. After I came home from a business trip, the fridge had been left open because two cans of soda water had exploded, forcing the door open. The back of the fridge was now covered in a sheet of ice and it had leaked all over my basement. This was about 20 days into me owning it. I contacted best buy because I could not get it to stop leaking after cleaning up the spill and the water in the unit. I contacted Best Buy and the person I chatted with kept changing the situation that I was to contact the manufacturer because it was past their 15 day return policy. When I asked for the contact information, they then said that I would have to bring it to them to service it. They refused to come pick it up or send out a technician. I told them that my vehicle was not large enough and they pretty much said "Oh well", because they gave me no other options. I received a partial credit for the stand because I used the gift card and now I am stuck with a leaking fridge that is stuck in my basement. I do not care if I had another $150 gift card, because I will never go back to this place again. read more

I went here to pick up an order and it went quick and smooth. I didn't have to wait too long before someone showed up with my order. I haven't been inside yet but I plan to in the near future and will update my review then. read more

All I wanted was to have some tall person stick my three ring cameras and solar panels outside my house. They did not come after 2 60 mile trips to the store just to clarify that this was NOT a doorbell, they did not come. Not the first mess up. I am cancelling my Geek squad membership. I don't know if this is a Best Buy problem or a Joliet store problem, but I can't take it any more. 3 pm after waiting a total of 7 1/2 hours of course there is still no accountability. Of course the installer is a contractor who did not know what he was installing or what time I was scheduled for. You take your chances. read more

Every time I go in there, I get rotten sales people, who don't even make an attempt to help you. I bought my phone there a few years back, worst experience, I have ever had. Saved a few $, totally NOT worth it. They screwed me over when I transferring my old phone over , to my new. Made promises, they never kept. Don't trust them. read more

I bought a refridgerator for our garage in August, questioned the sales people if it should be a "garage ready" refridgerator and two of them said no. Back in January when it was cold outside but 40 degrees in the garage the fridge would not come on so the items in the freezer thawed out and needed to be thrown out. Called LG and they sent a repairman out, he said it wasn't a garage ready frig because they don't make them. Therefore they would not stand behind it. I went back to Best Buy and the manager said there is nothing they could do about it even though their sales people said the fridge would work. I bought many electronics and appliances from BestBuy. Since they won't do anything about the problem and their people said that particular fridge would work Best Buy just lost a long time good customer. read more

The staff here was extremely rude and hostile. The girl helping us today wouldn't listen to me, and when I asked to speak to a manager, she said she was the manager, even though she was not the manager, and I eventually spoke to the real manager. read more

Ya'll, this Best Buy is in shambles. Looks like it's falling apart on the outside. Weathered and not appealing. Corporate, what are ya'll doing? Fix this store! read more

Best Buy - Joliet - Appliances Near Me - Joliet, Illinois

Spent 2.5k on a TV here just to have the most complicated delivery process I've ever had in my life. Even though we told the worker the CORRECT address in the beginning they still put our pervious address since it was in the system already even though we SPECIFIED our new current one. That being said - on delivery day while noticing they put the wrong address & trying to change it, we tried calling customer service and going in person in store to try and change the delivery address but they both said it's nothing they can do? To be a company selling the latest technology but having an outdated system so bad you can't even change a delivery address is absurd and makes no sense. So we tried meeting the delivery driver at our previous address to redirect him to our new one, he agreed to do it within two hours and he didn't show for the entire day!! I contemplated calling law enforcement because I was scared the man stole our tv!! But we had to go to the store again after we figured the man isn't going to show with our missing tv & had to reschedule to a whole new drop off day thankfully. Mind you this mess lasted from 10am to 7pm!!!!! But I just went through all this mess, wasted my ENTIRE DAY with no compensation or anything of that matter after spending 2.5k here. Never again. read more

We bought a new dishwasher from this Best Buy two years ago and paid for the extended warranty. After 1 year the dishwasher had an error code. Geek squad came out and said they needed to order a part. Came back a week or so later and they had the wrong part. Came back a week later and said oh there is not part anymore to fix the dishwasher. Told us they would replace the dishwasher. Came a couple weeks later and the dishwasher had a giant dent in the door. We refused it and said we needed a new one. Finally got the new dishwasher installed. Almost exactly a year later the dishwasher fails again. They come out and say they need to order the part. Then they blow us off for a week and a half and finally come. Guess what? They didn't order all the parts needed and now have to come back again. We are so over this place and will never buy anything from them again. To make matters worse I'm 35 weeks pregnant and we had a baby coming soon and so many bottles, pump parts etc on top of our regular dishes we need to wash. read more

My wife had a Greek Squad appointment set for 11:00 am Tuesday to fix her iPhone screen under AppleCare warranty. After taking off time at work to get her phone repaired, she was told nobody was available to fix her phone today despite her 11:00 appointment. She was rescheduled for today at 12:00. After waiting for 2 hours for this repair she was told by the Geek Squad member that she could just come and pick up the phone when it was finished. This was not the case. Here enters Manager Jim; Jim asked my wife if she had an appointment. She told him she was just picking up her phone from repair after waiting for more than 2 hours. Manager Jim, raising his voice many times, kept repeating that she needed an appointment to pick up her phone. She left the Joliet store crying from her experience with Manager Jim and we will never step into this store again. Thank You Manager Jim read more

Best Buy, one of the few box stores that sells 4k Blue Ray DVD's. The downsides is there isn't a way to directly phone the store and check stock, when you call the number it gets routed through a call center and you only find that out of you press them for that bit of information. The other route is buying online and then picking the item up. All in all a very clunky process and one I wouldn't recommend. If I didn't need the item the same day, Amazon would have been the easier choice. I'm writing this review with the hope that someone from Best Buy looks at Yelp reviews and decides to look into their online buying process. read more

Best Buy - Joliet - Appliances Near Me - Joliet, Illinois

I had the absolute worst experience at Best Buy in Joliet. First I used the chat feature on the website to inquire about a charger fix. The person I was chatting with ended up setting an appointment for me. Best Buy is about half an hour away from where I live. I went there on my day off to see about a charger replacement for my (less than a year old) MacBook. I had already tried to troubleshoot the problem and rebooted my computer, unplugged the charger, disconnected the charger from the laptop and the charger block. I then used my daughter's MacBook charger and it charged right away. I have member care through Best Buy and Apple Care. I walked in and they sent me over to the Geek Squad for my appointment. Agent Estrada was assigned to me and he was absolutely clueless. He was confused as to why I was there even after repeatedly telling him the issue. He then said that I would probably have to go to the Apple Store. I told him I was not making another appointment, driving another hour away and spending another day off to fix a charger of a computer that I bought at their store less than a year ago. He then tested the charger with a new block and a new cord. He then told me what I already knew. He then called his Manager over which I think was Agent Aldo, Jim Aldo? He didn't make any eye contact with me, he asked Agent Estrada what the issue was and treated him like the clueless person he was. They both tried to log into some system on the computer. Then the Manager told Estrada to go get their store laptop. During all this time neither one of them asked me any questions or told me what was going on. Then they finally got into whatever system they needed to get in to after calling yet another person. We are going on being there for an hour at this point. The Manager finally figures out how to find the issue in the system and proceeds to tell me that I have to pay $99 for a service fee/deductible to get a new cord. Not a whole new charger. Not a block. Just the cord. Doesn't offer to sell me one from the store. Just FINALLY looks up at me and says it will be $99 for a service fee to be able to use my Best Buy Member Care and/or Apple Care (I think Apple Care...I was so mad at this point). So, my MacBook that is less than a year old had diagnostic run on it to discover a faulty cord and they wanted me to pay $99 to be able to order a new one. What's the point of having Member Care or Apple Care? I told them that this was the most painful customer service encounter I have ever had and that it was utterly ridiculous and a total waste of my time and drive. I then contacted Best Buy chat again so I could ask for an email address to address this horrible experience. They provided me with a phone number to call. I called the number and asked for an email address (so I could document the experience) and the woman on the phone told me to go to the webpage. Circles. I'm so done and will never go back to that store and will not be doing any business with Best Buy moving forward. read more

It's been a while since I've been in a Best Buy. Came here to get an internet router. I ended up buying the wrong one but thankfully they were able to refund me the money and I bought a better one. The store is smaller than normal stores but it's clean and has everything you'd expect from a best buy store.. Plenty of parking, tons of helpful employees. Lines move slowly. Everything is quite pricey. read more

Absolutely the worse service ever. I went to the story looking for specifically for an external drive, and I walked around the store at least three times, in between tables and along the parameter and could not find what I was needing. There were at least 10 sales people within the departments either talking to each other or looking at their phones. Worse, the only person in the story who even addressed me was the greeter at the door who said "have a nice day". BB Corporate can save money by getting rid of half those people as they have no use. There were more lazy salespeople there than customers. I will just continue to buy online. read more

This is the worst experience I have ever dealt with. This location needs to just shut down. I have now had 3 appointments for our appliances to be delivered and installed and today our installers show up at 8:00 but our appliances aren't coming until 11:30-3. So guess what? The installers left and now our appliances will be here just sitting on our floor until they can reschedule for installation. This has been on going for months and we paid over $9k for what? No appliances? No installation? The customer service is the worst I have ever seen read more

Their customer service is all overseas. They lie and say they are at the store and they are not and cannot help me. POOR BUSINESS PRACTICE!!!!! read more

I was patiently waiting in the online pick up line with my young toddler for about 10 minutes. No one stepped over to help us. I was the only person standing in this particular line. A white gentleman then entered the line behind me. Shortly thereafter a Best Buy employee asked this gentleman, not me, if he was here to pick up an online order. He said yes and was promptly served. After his order was retrieved, I was asked by this same Best Buy employee if I needed help. Long story short, a manager (I think) eventually retrieved my order. I will never return to this store and will likely never purchase another item from Best Buy. I am completely disgusted. read more

It's happened twice that I've bought an item that is broken and been told to go the Manufacturer without them even offering store credit for the defective items. Bring back Circuit City. read more

I have a laptop that's missing keyboard buttons. They don't sell the buttons here so I can replace my self . I do have insurance on my laptop. So I came to Greek squad to see about getting it repaired. The girl name is Cynthia, she comes off as rude. She gives a spiel about having reservations. I don't have one and keeps trying to get me to reschedule or come back another time, instead of just helping me. I tell her I'll wait. The lady in front of me is frustrated and she leaves. A person comes in behind me. She gives the same speech and then the person after them has a reservation, so she obviously sees them before us. The gentleman behind me leaves and I'm still waiting. and she keeps asking me if I would like to come in another time or another day and I'm just frustrated because I told her no three times already that I would wait. Mind you it's empty read more

I ordered an oven and unfortunately there was an accident and it was damaged during shipping and door was bent which I understand accidents happen. I ordered a new one to only get it 2 weeks later so now I'm at a month with no oven. The second oven that arrived was carelessly handled by the same people that dropped it the first time... dropped it again hard on the lift gate and shattered the glass. They don't know I have cameras and seen the whole thing. What really made me mad was they didn't clean all the shattered glass and we had to bring a shop vac out to clean from careless drivers. Heres the kicker Best Buy told me one more month to get another stove. 2 months without a stove is unacceptable.I will no longer use Best Buy because of this. read more

Best Buy - Joliet - Oven number 2 - Appliances Near Me - Joliet, Illinois

I felt that I was ripped off. So on 1/11/22, I took my MacBook Air (mid 2013 edition) to diagnose and repair the hard drive on it as it failed. The associate at the time (Jasmine) was a bit pushy and wanted to get me to get the 200 dollar protection and assured me that if I needed the hard drive replaced, Best Buy can do it. Come to find out, they are not even authorized to open Apple products even though Jasmine mentioned before to me that it would be possible to repair Apple products internally. They did refund me 100 of my 200 dollars in regard to the protection as it cost 100 dollars to run a diagnostic. I just feel that the associates try to push the protection plans onto people just so they get a commission on them. read more

So much better than other locations in the area. Their curbside service has been wonderful both before and during the pandemic parade of 2020. Their staff is friendly, knowledgeable and far better equipped to help than in the "glory" days of the late 90's/early 00's. It's nice to see that customer service can actually improve in today's e-commerce driven world. read more

Kevin Ehringer LG Expert at Joliet store is very informative, knowledgeable, courteous, polite, awesome customer service. Kevin helped me out when I purchased my 55" Sharp TV. I am so very happy I bought it and now enjoying all the features the TV offers. Thanks to you Kevin I am in heaven while working out and enjoying the TV with my wife. My wife is so thrilled when I came home with all the awesome features the Sharp has she was very pleased with the purchased. Thank you once again Kevin. Whenever I go back to Best Buy I know who to see in the future. It was great meeting you. Have a great day! read more

I came over to this Best Buy the other night to pick up my new TV that I purchases online. An employee I believe was named Chris went way above and beyond what is expected of him from me as a customer and what I assume what the store expects of him. Basically he bent the rules a little bit to make sure I left the store happy that night and because of this I can say I went back the next day to spend $100 more when I could have easily gone to Amazon. I plan to go out of my way to support this store in the years to come as long as they have employees like Chris around. This guy really deserves a raise! read more

This has the worst customer service in the industry.I couldn't get anyone to wait on me. Never go to Best buy again!

I just had the most awful experience this evening. I walked in with my family around 7:30pm two guys standing in the front no one speaks. We then walked over to the headphones section of the store, three people standing still no one helps. We walk around for about 10 minutes looking for IPOD's still no help. See a young lady helping another lady so we stand and wait she then walked passed and say those are up front. We then walked up front passed about three more associates and still no help. We get in line to make the purchase the only reason I purchased anything was because my entire family is never all together and they wanted everyone to be apart of my Christmas gift. So thank you to all of the Best Buy employees that worked this evening for trying to ruin a special Mother bonding moment with me. read more

Beware your appliance purchase!! I purchased a dryer and nd the installers smashed the exhaust pipe against the gas pipe. A MAJOR fire hazard. Not to worry though, I'm sure Best Buy would send someone out right away to fix this. IN FOUR DAYS! They did give me an extra $10 as compensation on top of refunding the parts and installation. read more

Best Buy - Joliet - Professional installation - Appliances Near Me - Joliet, Illinois

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PROS: Polite, helpful employees. Nice options on product. What I wanted wasn't in stock, but I got a discount to have it shipped to the store. CONS: Good luck reaching anyone at this location. An employee shared that 1 person answers calls for 4 stores now. That makes no sense. Is Best Buy really that broke? They can't pay for 3 minimum wage employees to answer phones? Or they can't make the existing employees answer the phone? read more

They were definitely trying to get me to drop a lot more money than what I wanted to. All I needed was a cable adapter for a computer monitor. They tried to sell me a docking station. Saying I needed it and not the adapter. It's a good thing I have over 20 years of tech experience. I would not recommend anyone going there for anything computer related. If I could. I would not give any stars. read more

Alec has been a lead tech specialist for GEEKSQUAD and is incredibly gifted and knowledgeable. He's also a certified Apple specialist so no need to drive all the way to NAPERVILLE to get your MacBooks services. He's definitely more than qualified to help you with all your computing needs and iPhone set up. Need to demolish your iCloud account bc it got compromised and you need assistance in backing up your files on an external hard drive and help with creating a new one? HE's got you covered . Go see ALEC, pronto! YOu won't regret it. That guy is UBER-SMART and exTremely professional . read more

Not professional and ways had issues whenever coming here. The mobile manager is not good at her job and doesn't give good service.

Bought new dryer. Delivered today. Doesn't work. Can't reach store. Horrible customer store. Out $600. Should have listened to all the disappointed customers. read more

BEST BUY employees are extremely knowledgeable! Time is precious and your employees are spot on saving you time and getting to the point. Knowledge = SALE! Just make BEST BUY your GO TO store! They price match with Amazon right from my phone! My phone case was $39.99 and Amazon had it for $7.99!!!! got it for $7.99!!! from BEST BUY!! doesn't get any better than that! read more

Ordered a fridge/freezer for our basement. Decent price and in stock. Received call shortly before delivery to advise it would not be delivered. No explanation. I asked when they could and was told that they could deliver 2 days later (Wednesday). Received call on Wednesday wanting to discuss original missed delivery and to reschedule delivery (no record of plans to deliver) Wednesday). Called her back which was a challenge. Rescheduled. Unit showed up damaged. Delivery service caught the damage and pointed it out. Refused delivery. Best Buy called me right away to discuss and said that they would call me the next day to reschedule. They didn't so I called them back. Lots of run around and they were unable to confirm new delivery date. Told me that the back office would call me in 24-48 hours and if they didn't I should call them. Cancelled order instead although not positive that actually happened. Won't be buying anything from Best Buy that has to be delivered. Yikes! read more

Don't let Apple send you here for repairs. They're an authorizes repair center and yet they send most products out for repair. You can ship the items to Apple yourself, saving multiple pointless trips to this Bestbuy. They do have a Magnolia, which is a plus. read more

GEEK SQUAD- BIG JOKE. Save your money and time. The guy was rude and giving attitude to my mom when all she wanted was another person to look at my laptop bc he said he didn't have experience with the break my laptop had. Wanted to charge me 300-600 dollars and wait 2 weeks. He said the people at geek squad don't fix repairs on laptops and send them to Kentucky and can't guarantee anymore damage will happen to my laptop during the delivery. PLZ CHECK OUT UBREAKIFIX! They helped me out and were super nice, ordered the new part I needed and did the repair on site and did it for less than 100! read more

RUN! Do not go to Geek Squad here (or any Geek Squad)! All they did was waste my time, badger me to purchase a protection plan, and charged me 150 dollars to not fix my laptop. This problem is very common and fixable. I took it to Geek Squad for convenience, as I needed to ship this to my daughter asap. So - now - I'll have to just fix it myself, and my daughter will have to be without a pc a bit longer. Will never step foot into a BB again read more