The entire staff was welcoming and very personable. The care…read morewas exceptional. My father was well taken care of and I appreciate that so much.

I waited for hours in the emergency room for care while my appendix burst. Horrible horrible…read morehorrible!

I have been waiting for my life saving C-pap maqchine for a month and every time I call I get the…read morerun around, so frustrating .

By far, the WORST DME vendor we have ever had the displeasure of working with. This place is a…read morecomplete joke when it comes to customer service. They constantly redirect phone calls to other departments that just redirect you back to the original department. So it's a constant loop that eventually ends in being connected to a voicemail that is never checked. They are also the only vendor contracted with UHC AHCCCS plans. So many our patients don't have a choice but to endure the long wait times, unanswered phones calls, and cancelled orders. The intake reps you eventually speak with also illegally state at times that they are not accepting new patients - even though patients with UHC AHCCCS have no other alternative. Literally, not one. Keep in mind, if a vendor is contracted with a particular insurance company, they legally have to accept patients with that particular insurance. Now keep in mind, no amount of complaining online or over the phone will make any difference. What everyone needs to do is to go directly to your insurance to make the complaints. Get them involved because they will begin the investigations into why this company is not fulfilling their contractual obligations. But that's just the first step. Here are some other things that every patient, caregiver, or consumer can do. 1) Gather identifying company info such as National Provider ID (NPI) number and taxonomy. I'll make that part east for you. Here is all the identifying info for Preferred. NPI Number: 1386688414 Medicaid Identifier: 092545 Primary Taxonomy: 332B00000X Secondary Taxonomy: 332BX2000X 2) File a complaint with Medicare by calling 1-800-633-4227 3) File a complaint with the Arizona Medical Board by going to azmd.gov/Regulation/Regulation 4) File a complaint with the Arizona Attorney General by going to azag.gov/complaints/consumer. Or you can call them at (602) 542-5763 5) File a complaint with the Arizona Department of Insurance by calling (602) 364-2499. You can also email them at insurance.consumers@difi.az.gov I hope this helps. I'll leave the complete contact info for Preferred Homecare just in case anyone needs that. Supplier Name: Preferred Homecare, LLC Provider Organization: Founders Healthcare, LLC Address: 4602 E Hammond Ln, Phoenix, AZ 85034-6411 Phone: (480) 446-9010 Fax: (480) 446-7695 Chiefs Operations Officer: Gregory McCarthy COO Phone number: (727) 259-2255 NPI: 1386688414 Provider Enumeration Date: 06/16/2006 Last Update Date: 08/01/2023 Business Mailing Address: P.O. Box 40700, Mesa, AZ 85274 Phone: (480) 882-0535 Fax: (480) 993-2033

This place is FANTASTIC! My mother has been there for two years now, and loves it. She has…read moreadvanced Parkinsons, and the care she gets from the assisted living side is wonderful. Everyone is SO caring. I have to say the entire staff is exceptional; the dining hall staff, the room maintenance and laundry people, the nurse, the hairdressers, the hands-on caregivers, the drivers, the event coordinators... and the many I have not listed. You can be sure you or your parent will love it here; I have not met one single person either on the independent side or the assisted living side, who is not happy living here! Go visit this lovely home and talk to everyone, especially the residents. You will be glad you did!

From the owner: Nestled between Show Low and Pinetop, Solterra Senior Living, White Mountains offers a variety of…read moreactivities and special events to engage the active, older adult. Our guests, their families and friends may enjoy a leisurely stroll around the pond, relax on the patio or watch hummingbirds dart about the garden. Leave the daily household tasks to our friendly team and enjoy the carefree lifestyle you deserve. Your independence is the hallmark of Solterra Senior Living, an alternative to nursing home in Lakeside, AZ. Here, you will discover that loving kindness is abundant. Our caring team and guests soon become your extended family, creating a safe and nurturing environment that caters to your needs

As one who has had my hips knees and shoulders replaced 2x. I couldn't give a higher recommendation…read moreto anyone then this. They are the Best PT clinic on the mountain here in the Show Low area and one of the very best in Arizona. John Antoni PT is an amazing highly skilled and knowledgeable PT as there is. The staff is very kind and compassionate. I'm very grateful to have had Mr Antoni's clinics to help fully recover from my surgeries!!!! They are the BEST!!!

My wife and I have been to many PT's. New Horizons is by far the best. John know and understands…read morethe body and skeletal connection better than most medical doctors. He is skilled beyond words I can explain. Others give blanket exercises, John designs exercises that solve and correct the issues. I can't say enough about John and the staff. The BEST.

Professional, great customer service and met new employee, Kathy. She is kind and so accommodating…read moreto provide me with what I needed for my oxygen supplies. Looking forward to working with her in near future visits.

I have had my oxygen concentrator for a couple months now I keep getting text messages and…read moreautomated calls in regards to my insurance so I called the company thinking I was doing the right thing got Kathy, who answered the phone. She started off nice until I explained my situation with my insurance with my employer, she then proceeded to tell me it was illegal like I already didn't know that. She seems like she was bothered by me calling, really lacked customer care and service. I was asking what my options were and all I got told was we will have to pick up the equipment due to no insurance. What happened to working with patients and giving a damn about care and others? I know the insurance isn't her problem, it is mine and so is my health but damn customer service could go a lot further in her line of work what happened to compassion and giving a shit about patients and their health. I've been proceeded to ask her. What are my options if my provider is wanting me to be on it she says I guess self-pay and then was rude. Giving me the amount. I then told her I would call back and speak to somebody else because of her poor customer service. The gentleman who originally brought my equipment to me was absolutely amazing so friendly, caring and compassionate. Maybe she should get some training from him.

Everyone was very friendly and got me in and out in a timely manner! This is the second time I have…read moregone here and would highly recommend.

State of the art equipment for all your imaging needs. I had xrays, ultrasound and MRI done there…read more Excellent!

I was broken hearted to have to be away from my home after having my leg amputated. This place was…read morea family outside my family, the staff was professional, well trained and very knowledgeable. They helped me not just physically but emotionally. I'm very thankful for this place and the people who work there. I hope I never have to be away from home again dew to my health but if I do I will definitely choose this place.

I would give no stars if possible but they at least deserve 1 because alot of the staff is very…read morefriendly and helpful. But others need to be FIRED! One lady in particular. I believe she is in activities. She has short brown hair and glasses. I believe her name is Debby Maybe Betty. She is so RUDE! TO residents, family and STAFF! I have noticed this behavior continuously. Why nothing is being done about her is beyond me. I have spoke with staff about her and apparently there has been continuous complaints about her and nothing has been done. I think a call to corporate or even state may be necessary if all of this continues. She needs to be gone our friends/families deserve better. You can see how uncomfortable the residents get when she is going off on a coworker. Which is almost every time I see her. It's incredible unprofessional and uncalled for. I hope the administrator of Haven sees this and takes action. I have tried to speak with him a few times but he is usually out of the office when I tried.