Outstanding. We just decided to change our pool service and in between changing we got hit with…read morethe terrible mustard algae. Glenn was out the next morning and returned to treat the pool a second time that same afternoon. Amazing service for his first visit, The pool was crystal clear the following day. Amazing!!

I called and left a voice mail for Glen (the owner) and he called me back promptly (first good…read moresign). He then scheduled a morning service call and though running slightly behind (still called me to let me know he was running a few minutes late - another good sign). He diagnosed three issues with my pool equipment and told me he would provide me with an estimate in the evening. As promised, I had the estimate in my inbox by 8:30pm and it was thorough and fairly priced. He is scheduled to fix the three items on Thursday. Now if all my other contractors could provide as good a customer service as Davis Pool Service - that would be great. I'll follow up with another review later in the week once the job is complete. So far so good!

Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the…read moreperfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting...). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience. The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report. The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review. They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal," the new company found the level to be 300 ppm! For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh. This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis. The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service? These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old. I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch...

I just bought a house with a pool, with zero knowledge on how to maintain one. Brandon, from…read moreRanger Pools, came by and in a very short time got my pool whipped back into shape. If you need pool service, these are your guys. Fast, extremely friendly and affordable.

Johnny was fast and got-r-done. Very pleased with his service. He replaced our pool chlorinator.read more

Johnny is always very professional, helpful, and reasonable! He helped us repair some pool…read moreequipment issues after the freeze in 2021 and we just had him back to replace our pool equipment with all updated equipment. It is working fantastic and looks great! Highly recommend!

Perpetual Pool Care has taken care of our Pool through so many years. maybe the most impressive of…read morewhich was the ice storm that knocked our power out for two weeks. They came over and winterized our pool and prevented serious damage. Really went above and beyond. Highly recommend!

Mike is great. He has kept our pool clean for years. Mike has always been reliable and provides…read morehonest repair advise.

Our pool is already contracted for work with another company and Miracle Pool Service is doing a…read moregreat job keeping the pool alive while we wait for this other company who is dragging their feet repairing our pool. Noel comes by every Wednesday like clockwork and is GREAT! He always has a smile and honest answers when we have questions. He's also great with our dog, Russell.

Ray M, I've been a weekly customer of Miracle Pools for many years now. Like many people in North…read moreTexas I received significant damage to my pool equipment as a result of the sub-freezing snow storm we experienced mid-February. I was very happy to know that we REGULAR CUSTOMERS were being prioritized in the long list of repair and service requests they were receiving. I'm sorry to hear you had equipment damage, but don't think you should have been allowed to jump in front of me in the queue just because you once had them do a repair for you when I support their business on a monthly basis. Miracle Pool's people and service are of the highest quality and they deserve credit for doing the right thing and taking care of their regular customers.

Excellent pool cleaning company! Been using them for several years. Mike and Chad always go above…read moreand beyond and are always willing to work with you. They always do great work - fair and honest. Highly recommend!! A++++ service!

Were first time pool owners and our backwash valve went out and we were in panic! The guys answered…read moreour call ON A SATURDAY and came to our rescue! They replaced it with no problem and even answered questions about pool maintainance! Thank you all for helping us out today!!!

We've used Hydrotex since our pool was built (3 years) and are extremely pleased with their…read moreprofessionalism, customer service, integrity and high level of communication. We will continue to recommend to anyone and everyone in need of pool service. Thank you Shawn, Tyler, Beau, Jonathan, Mike, Sean, Misa and the entire Hydrotex team!!

Love these guys!! Professional, on time and they do great work. Highly recommend Hydrotex for…read morecleaning and pool repair!

I have been using Southern Star Pools for over 6 years for my weekly service and repairs. There is…read morea clear reason I have kept them. They have excellent customer service and will always search for and recommend the most cost effective repairs. My pool is over 25 years old and looks new thanks to the excellent weekly maintenance they provide at an excellent monthly rate! Bobbie and Justin do a great job. I have recommended them to many. Thanks guys!

We had Southern Star Pool come out and repair our pump that had been giving us trouble for ages…read more What a pleasure to work these guys. I'm just so relieved I'm done fighting with my pool and get to just enjoy it. These are my go to guys! Thanks to Jeff and the team.