Sent an invoice and I provided my husbands contact information. Never responded after reaching out…read moreseveral times. Seemed great at first. Poor communication and definitely do not recommend if you're looking for reliability and easy to get in touch with.

My spa started leaking. I contacted him this morning. He came to my home this afternoon. He was…read moreable to quickly repair my spa. He is really a nice man. I recommend him.

Responsible, reliable, competent -- and nice people besides. Both John and Kyle are efficient and…read morediligent. Highly recommended.

Great job swim spa looks great all summer and reliable. Fair cost and very knowledgeableread more

Twice now Kyle has shown a level of professionalism and dedication to his trade that is impressive…read more He takes pride in his and had gone the extra mile for us repeatedly. In both getting our spa up and running back in late August and doing basic maintenance since, he's made as many return visits as necessary and has been sure to educate us on proper care on between visits. I don't know anyone else with a pool or spa, but if I did I wouldn't hesitate to recommend Kyle. A+ service every time.

We called Kyle to set up an appointment to have our Hot Tub repaired. He was nice and friendly and…read moretexted us to set up an appointment between 9am-11am but on the day of the appointment, he didn't show up and he didn't call or message us to let us know he wasn't coming. We messaged him to ask if he was still coming but he didn't respond until almost 2pm and when he did, he apologized and told us that he ran into an emergency that took longer than he thought and he asked us if we could please allow him another chance to come the following morning. We took a chance and set up an appointment for 9 AM the following day. We sat and waited for him the next morning and again he was a "no show". He did message around 9:30am stating he was sorry again but he had another emergency and he would have to reschedule for later in the week. Kyle seems to be a nice person but a horrible businessman. It was very inconvenient for us to move schedules around only to be canceled on 2 days in a row. We understand that things happen, but there was no communication the first day, just a complete "blow off" and to reschedule for the next morning, only to cancel bc of an "emergency" for the 2nd day in a row, makes us feel like we aren't important at all and our time doesn't matter. Another thing is that we were sent an invoice for over $180 shortly after speaking with Kyle to set up the initial appointment. I'm SO GLAD we didn't pay that, bc then we would have been out our time and our money. After we told him that we would not be rescheduling for a 3rd time, all he could say is "life happens". Indeed life does happen Kyle, which is why we decided to forget about the first appointment where you pulled a "no call no show" after we waited around for you all morning, and we decided to reschedule with you. But to pull that crap again the very next day, makes me wonder how you can run a successful business. If there's anyone reading this who lives in the Fernley area, is decently handy, and decently respectful and responsible, you should start a pool and spa business, because it wouldn't take much effort at all to beat the service provided by Kyle at Tahoe Clear Pool and Spa. Thanks for wasting our time Kyle. Funny how he wanted $180 before even setting foot on my property, but yet he can waste hours of OUR time and not be liable for a dime. Before booking an appointment with Kyle to look at your Pool or Spa, I'd look elsewhere so you don't end up wasting time like we did.

The owner of this company, who was also the one servicing the pool took pictures of the neighbor's…read morechild in their backyard (which is quite literally against the law to take pictures of someone in their private residence, including backyard without their consent), tried to walk into the neighbor's house and also called the police because the child was serving a ten minute timeout and was whining during it. He didn't respect his client's wishes for him to leave the family alone and was quite literally a hothead. He then continued to disrespect the family when their number was passed onto him and requested a conversation with him. 0/5 stars would be given if possible. The owner is unhinged and clearly has something going on in his personal life he should get professional help for. Would not trust this man around your kids or any neighbors he might think he knows better than.

Our hot tub was making a racket when it started up...it's right outside our bedroom window…read more Brennan and team at Righteous are at the top of their game. Brennan initially came out to identify that our spa pump was failing. Ordered the new pump, Sam came out and did an excellent job replacing the old one. Had to make a plumbing modification...went out, got the part and completed the job. Spa is running smoothly and quietly. Now, if only the weather would be so cooperative! Highly recommend this team for you pool or spa service and/or repair.

Quick. Efficient…read more Quick. Efficient Kind patient knowledgeable. You can ask for better.

Dan was a life saver for our business! We run an Airbnb remotely and a guest messaged us that the…read morehot tub looked terrible upon arrival. We found Dan who was able to fix the filter/chemical issue for us within the same day. Our guests were happy and that is a huge relief. We are really lucky to find The Pool Guy and will continue to rely on his expertise from now on. Expert service and kindness go a long way with us!

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

Just wanted to take a quick moment to thank Mike for helping my mother in-law find a great Hot Tub…read more He made the entire process from purchase to installation of the Hot Tub easy and worry free

From the owner: Installing prefabed commercial fiberglass spas by GRECIAN…read moreState of the art control systems and Salt generators By PENTAIR Pump, filter, heater repair and replacement all brands Water Feature equipment Chemicals, parts and accesories Pool cleaners Handicap lifts by AQUACREEK and ADA compliance Consulting Covers