Very skeptical at first, to be honest, it's a very old school place. They definitely picked the…read moreright girl at the front desk, extremely knowledgeable and bubbly personality! I came in unannounced, was really just curious due to the fact that mark twain used to go there. The frontdesk lady was very informative and find a way to booked me in eventhough it's an extremely busy week fully booked. Yall! I was blown away! There really something in the water that simply cannot be explained! Extremely relaxing and i literally fell asleep while soaked! It's something that even the 5 star spas I used to go cannot matched! I booked a 1 hour and I will for sure! Booked a two hour next time. Felt so relaxed with the eucalyptus oil that after the trip here I canceled all my day plans and went straight back to hotel and slept the entire day! A must try! Forget all the skepticism that it's an old place, run down or even the pricing, hey take it from me, if I find value in this place compare to the other fancy spas I went that tells you that something about this place special. SOMETHING IN THE WATER IS REAL!

Services were great, however the facility is very old and dirty. Cobwebs in corners, window shaker…read moreac units. Loved my massage and facial but did not like how dirty the facility appeared.

I have only been here once since I received a gift card for a massage for teacher appreciation…read moreweek. The staff was friendly and helpful. The spa seemed clean, but one of the saunas was out of order the day I was in. The massage was great! The attendant asked me for my pressure preference and the aromatherapy was not overwhelming or overpowering. My massage took about an hour but I had access to the facility for the day. I did leave after an hour since there wasn't much to do other than the hot tub and one sauna. Overall, I enjoyed the services but I do wish they offered more, like a pool, salt room, or other amenities.

I like bringing my wife here, normally she's very relaxed and calm when I pick her up…read more Today, apparently they went out of their way to upset her, and in turn make me pretty angry. We've been paying for a membership now for two years, but we are certainly reconsidering that decision. First of all we traveled all the way from Southern California, and we actually went to buy swimwear as so she could enjoy the amenities, beforehand as she has done before. Today she ran into a receptionist who refused to grant her that privilege, I immediately told her I could pick her up, but she told me she'd be done sooner, according to them. She said that they denied her because it was to limit the exposure to heat prior to the injections? Did some recent study just get published that says exposure to a sauna, jacuzzi or a steam room before getting injected 90 minutes prior is dangerous? I just find it hard to believe that this policy is in place when she arrived well over an hour before her appointment for them not to allow her to enter the facility with a day pass is very unpleasant action. Then to tell her that they would see her sooner but subsequently fail to meet that objective and to make her wait the entire time without any word or update is atrocious behavior. Because they did not see her sooner they basically cheated her out of a large portion of her day. How is this acceptable? How do the owners think this is treatment their clients deserve? This is as nasty as the ring at the bottom of a public toilet. You stressed my wife out, and made her far more tense than when I had initially brought her! What exactly is the point of ruining her day? Why is management unable to make good on their word? Why lie to her? Is this how you treat the people who support your business? What she hoped to be a refreshing experience turned into a nightmare. How can we possibly continue to support such an establishment in good faith? Why travel from LA? Why buy swimwear? Why have a membership here? These are the questions my experience from today are leaving me with. It enrages me that you disappointed a loyal customer and she's too sweet and kind to say it herself but the only memorable moments she'll take are that you were mean and you lied to her, and she'll probably blame herself. Not the best wellness in my opinion. This spa clearly has issues that it needs to resolve before I'd recommend anyone bringing themselves or someone they cared about here. Stay away from places like this.

My best friend treated me to spa day as a belated birthday gift. We weren't able to coordinate our…read moreschedules and the spa's availability. It was such a nice treat to be here since I hadn't been here to Spa Toscana since before Covid with a group of my friends from work. We checked in and I was called back by Karla almost immediately for my 50 minute signature massage. Karla was very friendly, kept my robe warm while she worked her magic on my knots. I felt like melted butter when I retired to the tranquility room. I was surprised to see how busy it was for a Monday afternoon, but happy to see they steadily busy. We took advantage of the steam room, snacks, tea and a few amenities before calling it a day and returning to our families. Thank you Karla and to my bestie for such a sweet birthday gift. We'll see you again in August to celebrate my bestie's birthday. Tip: They offer a local discount if you go during the week. I don't believe they offer it on Fridays, but do call ahead to confirm.

I love Jackie!…read more What an amazing healer. I really had a stressful week, needed some self care and Jackie did not disappoint. I scheduled a deep tissue massage (last minute, I'm sorry to the spa), but my therapist was Jackie. I'm not kidding when I tell you it was the best massage of my life. It is my birthday month, hence we've been here many times this February, and I am revisiting Jackie. I literally told her I loved her after my massage. Lol Moving forward, I called a few days ago to schedule (not trying to last minute this one) and I asked for Jackie and my same treatment. The spa was so accommodating and Jackie was available. #happy We used to always stay at Atlantis, and I would spa there while the hubby skis, but when we started this Peppermill spa and casino, YES! I'm so in love with the experiences I have here. That's why we are back next week ;) Thank you Spa Toscana, Peppermill and Jackie most of all! I will be back again, for sure.

I booked a deep tissue massage for my boyfriend for his birthday and he absolutely loved it. I…read morethink she might've given the ashiatsu massage bc she walked in his back (unless that's offered in the deep tissue as well). Anyway, he loved it and fell asleep a couple times. He was so relaxed and said she got into his shoulder blades where he has some problematic spots.

Absolutely the best!! There are truly not enough words to convey how amazing she is. I had never…read morehad a massage before and she really made me feel comfortable about the whole experience. I felt so relaxed after.

Fantastic location, in a decent shopping area. The shop…read moreitself housing everything from hair dressing to nails and waxing. A lovely feeling and well put together. I got a full working on my nails and my toes (Toes not pictured here!), all done by Khali, who did a fantastic job.

Nails by Dulce is amazing! She takes her time and does quality work. Highly recommend.read more

Wow! First time at this spa and it was fantastic. We could see why it gets such rave reviews and…read moreaccolades from Forbes. Staff are very friendly and helpful. We had massages and spent the day utilizing the amenities. The locker rooms are clean and always stocked with towels. The locker room attendant was constantly in there restocking, cleaning, etc. Plenty of digital lock lockers, bathroom area, showers, steam room, sauna, private changing area (if needed), they offer body scrubs that you can take into the showers, vanity areas, lounge area with flavored water, coffee, tea, bottle waters, and snacks. This lounge area is also where the massage staff come to pick you up for your appt. Once you leave the locker rooms they have so many coed areas for you to access. Himalayan salt room that is pretty big. Cushioned loungers and heated bench areas with lighting that changes. Very quiet and relaxing. The Laconian relaxation room is a bit smaller. This is a gentle dry heat room set to 104 typically used to reduce stress, detoxify and purify. Seated bench areas inside are heated and there are some small ottomans to put your feet up. There's a beautifully well lit area due to all the windows that has two hot tubs, shower area, and cold plunge. Seating in this area is a bit limited when crowded. Decent number of loungers and some chairs, but it can get busy. Additionally you can access the fitness center and pool areas. The pool areas are nice and you can order food from the menu to be brought out. Please note it's not a private pool for just the spa. The pool areas (inside and outside) are accessible to hotel guests so you could have kids being kids. The massage room was clean and relaxing. The massage staff we had were very professional and excellent. We loved our couples massage. I added on dry brushing and a coconut oil scalp treatment...unbelievable. My massage staff, Marlina, is excellent. The lobby/check-in area is nice and clean with plenty of products to purchase. Check-in and check-out were very easy. We left feeling very relaxed and excited to come back again in the future.

My mom and I like to do a spa day around Christmas time and we usually go to Spa Toscana at…read morePeppermill but this time we decided to try the Atlantis Spa and overall it was a good experience but we prefer Spa Toscana more as it is more of a relaxing atmosphere with less screaming children. We both got 60min Swedish massages and a scalp massage add on. The massages were great, no complaints there! We like to go early to enjoy the amenities and we enjoyed the hot tub area which was only for 21+ but the rest of the pool/hot tub areas were extremely loud with children. It was not at all a relaxing atmosphere with the screaming kids and getting splashed by them doing cannonballs into the pool. The locker area, salt and relaxing room were not as nice as Spa Toscana either. They also do not accept Spa Finder gift cards which is what we usually use for our spa trips as well. Not a bad experience and a good second option but we prefer the Peppermill!

Totally changed my experience. Thank you! On time. Great…read morecut and conversation. Great!

I recently had my hair cut and styled here by Shauna. She carefully listened to my request. The…read moreresults were fantastic. Thanks Shauna! This was my first experience at the Michael Grace Salon. The saff were attentive and helpful. The salon has a lot of natural light as was very clean. I'll return for future services.

A wonderful haven in the city, with so much character. This spa has the most relaxing and…read morerejuvenating energy of any I have been to, and the owner Kerri is very knowledgeable about healing modalities. I have been using the wellness therapies (Salt room, oxygen, RIFE and EE system) as I heal from severe sinusitis and these sessions have really speeded up my recovery. This is an amazing place, and I recommend it to everyone.

We went to Pinnacle Spa for a friend's birthday and had the best experience! From the moment we…read morewalked in, we felt right at home. The space is so unique, peaceful, and relaxing, and the team is incredibly knowledgeable. We enjoyed delicious food, champagne, and multiple juice options while spending the day there. There are so many wellness therapies to choose from with the group package. I chose the Feng Shui Steam Pod, added the hot coconut oil scalp massage, and did the Amethyst Biomat & Chi Machine. We also got to check out the Salt Room, which honestly might have been my favorite part! Everything felt so thoughtfully done, and the atmosphere was amazing. I already can't wait to go back and try more therapies. Definitely the best spa in Reno -- highly recommend!