I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

I purchased the grizzly 450... As a 6' 6" , the 450 works perfectly. I've had it now for about two…read moremonths, I use it twice a day and everything works as planned and advertise. Shipping, unpacking, and assembly was very easy. Everything as advertised is what I found to be for a great product that meets all expectations.

I was having trouble choosing a color, the owner not only answered the phone but had all 3 of he…read morecolors I was between pulled out in the sun and FaceTimed me. We ordered the white 450, and are excited to try it out. David Maus jr did great in-depth videos on this company and their product. Added a photo for reference where it's going, I'll put a grass turf carpet under it. Should be a nice hangout spot on the balcony.

I would not recommend this company. I did and what a terrible mistake it was. From start to finish…read morewas a nightmare. They hadn't finished my pool so I held back final payment and they threatened me with a lean on my property then begged me and said they couldn't feed their family then threatened interest. Stay away from this one. Bad News

Contact and communication! My neighbor has a wonderful pool and had a great experience with this…read morevendor. I would have been more than happy to go with them, but the area where I wanted to put a pool is too small, but I would highly recommend them as they were helpful and responsive! Thank you!!!!

I cannot recommend Porter Pools enough. We have had a really tough time trying to control algae and…read morekeep the pool clean ourselves. Our pool has looked clean, sparkly, and gorgeous since Joshua has taken over the maintenance and chemicals. Algae is no longer a problem. They are very reasonably priced and do a wonderful job. Joshua has gone above and beyond with his services and he really cares about the work he does.

Pool looks great! Prompt with quote and setting up weekly service. Great weekly communication!…read moreNeeded to replace my pool cleaner and they gave me the option of purchasing it myself or having them purchase it. I purchased it and they installed it.

WARNING! Do not hire Nick or Dave Stewart! They are operating under a new LLC called Stewart Design…read moreGC, with a different owner name under that same address. Problem is their ROC licenses are all revoked and suspended! Like others have stated, Dave is extremely dangerous, manipulative, and difficult to communicate with. He operates under the pretense of a religious person and will use anything you say against you once you confront his antics. He's so desperate for money he will hound you after 5 PM on a Friday afternoon for a job he knows he failed to complete. They've been making the same tired excuse that they had a death in the family. I saw it in complaints from 8 years ago! I had this issue with them 5 years ago when they did the install. It took months to get them to complete the job, zero QA process, just gimme gimme money! And now I can't get anyone to work on this project.

They either change their name or went out of business. The remodel was okay not great but the…read moretravertine and compaction was far from good and two years later looks like an DYI job at best.

Called them out for a free evaluation, we care for our own pool but were running into issues. Eric…read morecame out to our house and looked at our equipment, confirmed it was the issue, and suggested it was possibly under warranty and have my husband some tips. We checked and it was under warranty with only a few months left on the warranty. Saved us thousands by not trying to upsell. We ended up getting a new salt cell, and 5 new pool lights replaced free because of his recommendations. Pool is ready for summer. I was impressed with his knowledge, he showed us something our original installer missed that for sure will help us with maintenance. I would recommend soft swim to anyone needing pool maintenance or an evaluation. So helpful and good at what they do.

Soft Swim has been servicing my pool for many years. Chase is reliable, comes the same time every…read moreweek, and does a fantastic job in keeping my pool clean and beautiful. When friends come to use my pool, they are always so impressed with how clean it is. I have Chase and Soft Swim to thank for that.

Nick is amazing with communication, transparency with what needs to be done and why, and follow…read morethrough. Helped us replace our hot tub pump and it runs perfectly. Thanks Nick!

I had a complex repair for my hot tub that required an extensive amount of plumbing changing of…read morepipes. Nick was extremely impressive with his diagnosis and quickly fixing the issue. He was super responsive and maintained a clear line of communication around timelines and cost to repair. Highly recommend him! He works late evenings and weekends & provides reliable service.

This was our third time in six years that we have built a pool with Shasta. What keeps us coming…read moreback is their in floor cleaning system, and the fact that to upgrade the equipment. Also their longevity on business The good- Garrett Dow,the construction manager was the best person as far as communication goes. He always responded to my text and phone calls in a timely manner and he kept the project moving. The trades that he had on our site were always professional and easy to work with. The AI operator was helpful when I couldn't get a response from anyone. I liked their Builder Trend Ap for communication. What needs improvement- project manager didn't respond in a timely manner or not at all. Never picks up the phone. This is the main contact for the project and this added to undue frustration. Good communication is key to any project. It seems it's hard to find good people that have the skills to do this now adays. I will continue to recommend Shasta as they do build a great but just don't expect great communication unless they get better project managers

I used this company for over two years and, unfortunately, my experience declined over time…read more We paid for the premium service plan, which advertised additional maintenance beyond the basic package, including more comprehensive water chemistry balancing, filter cleanings, salt cell maintenance, included chemicals, and priority service. However, it often felt like we were receiving only the basic level of care while paying the premium price. The quality of the cleanings was inconsistent. There were many times when, within 20 minutes of the technician leaving, dirt had already settled back to the bottom of the pool, making it clear the pool had not actually been vacuumed, despite vacuuming being listed as a service performed "as needed." I also frequently had to call to follow up on missed or incomplete services. The scheduling was frustrating as well. My service day was changed frequently without much consistency. On the occasions when I had a technician who did an excellent job, I called to request that person return for future cleanings, but those requests were never honored. The cancellation process was the most disappointing part of my experience. After moving out of state, I canceled my service, yet I had to call three separate times because my account continued to be charged after the cancellation request. While there were some technicians who did great work, the overall inconsistency in service quality, lack of follow-through, and billing issues left me unable to recommend this company, especially for anyone considering the more expensive premium service plan.