DJ is highly responsive and communicates timely. He quickly diagnosed the issue with my 20 year old…read morespa and offered multiple solutions and suggestions to save parts costs. I opted to source a circuit board online and DJ offered to walk me through the change via FaceTime (since I'm fairly handy) or come back and install it if I run into difficulty. DJ is a professional and a pleasure to work with, a breath of fresh air compared to the many fake spa techs out there. His service charge is 25-30% less than most so-called spa companies.

Contacted DJ about a spa plumbing leak. He came out within a day or two and gave me a diagnosis of…read morewhere the leak was coming from, but he needed to order the part. DJ initially kept me updated with this backordered part. Three weeks later DJ texted me saying the part would be in on Wednesday and he would be out to finish the repair on Saturday. I never heard from DJ again, completely ghosted me. I called another spa service and they came out the next day (a Thursday), diagnosed the leak (DJ's diagnosis was WRONG) and returned the following Monday and completed the repair. Would have done it on initial diagnosis, but had to get part from shop. For 3 weeks, I had a spa that was partially torn apart (I allowed this because DJ was going to return to complete repair in one week) and then wasn't even given the courtesy of telling me what was going on. I stayed home all day on the Saturday, but DJ never showed, called, or sent me a text. What I find weird is that all of our correspondence was cordial, so I'm not sure why I was just ghosted. That said, I would avoid doing business with this person.

Ray is absolutely amazing. He came the same day I contacted him. He not only fixed the issue, but…read morehe taught me everything from upkeep to how and WHY to use chemicals. He took the time to explain everything, gave me advice and had me order things. He even showed me how to install the parts myself rather that get paid to come and do it when the parts arrived. My dogs were jerks to him when he first arrived, but I see now they are a terrible judge of character. Also, they loved him by the time he left. I would absolutely recommend, because he didnt just fix the issue he explained everything to me. Great guy.

Great service, Ray was available the next day. He thoroughly explained what had broken, why, and…read morewhat parts we needed to buy to ensure we have no more leaks. Vet owned is a bonus!

I have a older pool and I had a part that broke. my local pool parts place didn't have the part…read moreand didn't want to take the time to look it up to order. I found Price busters pool and spa, many miles from my house and stopped in. I had visited many independent shops before trying price busters with out any success. I need to say that from the moment I walked into the shop I was treated so nicely from the young lady at the reception desk. Then the owner help me right away. He knew in minutes what I needed and supplied me the part. I discovered that I needed more parts to finish the jobs. I drove back and they helped me with the new parts and helped me install it at the store. Old fashion expertise and friendly people. I wish I lived closer. I will continue to make the 15 mile drive to get all my pool needs. Thank you again

Saved us again! We were having trouble with our dream maker spa and stopped to have our pump…read moretested. The guys were awesome confirmed the pump was worked and told us to check the fuse. We did and it worked! Needed a few replacement parts and they had those too. Expensive but these parts are hard to find and we needed them. They were very helpful! We won't go anywhere else.

My pool heater would not start, and my regular pool guy couldn't figure it out. I called Clay and…read morehe responded quickly. After trying different potential fixes unsuccessfully, he ultimately called a pool heater specialist who came out and diagnosed the problem as an inadequate gas supply. I had the gas line replaced and now the heater works great. I appreciate the fact that Clay has the resources to get the problem solved if he can't do it himself. I would certainly call him again if necessary.

Clay is the pool whisperer incredibly knowledgeable, honest, reliable we have owned pools for 4…read moredecades and our pool has never looked better since Clay's company started. Highly recommend you will wish you found him sooner

This was our third time in six years that we have built a pool with Shasta. What keeps us coming…read moreback is their in floor cleaning system, and the fact that to upgrade the equipment. Also their longevity on business The good- Garrett Dow,the construction manager was the best person as far as communication goes. He always responded to my text and phone calls in a timely manner and he kept the project moving. The trades that he had on our site were always professional and easy to work with. The AI operator was helpful when I couldn't get a response from anyone. I liked their Builder Trend Ap for communication. What needs improvement- project manager didn't respond in a timely manner or not at all. Never picks up the phone. This is the main contact for the project and this added to undue frustration. Good communication is key to any project. It seems it's hard to find good people that have the skills to do this now adays. I will continue to recommend Shasta as they do build a great but just don't expect great communication unless they get better project managers

Lengthy But Miserable Experience We signed our contract and…read morepaid our deposit with Shasta at the beginning of January. We were told permits would be submitted immediately and that our prefabricated fiberglass pool would be completed by the end of March, or no later than mid-April. Instead, the project took six months to complete. Communication throughout the project was extremely poor. Calls, emails, and text messages often went unanswered for days, and getting updates was nearly impossible. Work crews frequently arrived without notice or failed to show up when scheduled. At one point, our project was left without a superintendent overseeing the work. The construction process was also disappointing. Equipment damaged our patio, fence, and the side of our house, and crews repeatedly left trash, pallets, tires, and other debris on our property, resulting in an HOA violation. The pool sat partially filled with stagnant water for nearly a month before work resumed. It wasn't until I filed a complaint with the Arizona Registrar of Contractors that progress noticeably improved. Even after completion, several issues remain unresolved. The pool cooling system we paid for has never worked, damaged coping and a broken pool tile have yet to be repaired, and the promised three months of complimentary pool service has been inadequate. On multiple visits, the technicians failed to properly clean the pool, and communication with the service department continues to be just as unresponsive as it was during construction. Overall, our experience was marked by poor communication, missed deadlines, lack of accountability, and unfinished warranty items. Based on our experience, I would recommend carefully researching other pool builders before choosing Shasta.

Jayson and the team did a great job on our pool remodel. They were punctual and accommodating with…read moremy schedules and timelines. They went above and beyond to make sure our project was completed to our satisfaction. We're very pleased with the result and can't wait to start this swim season in our new pool! Thanks Aqua Squad.

Fixed our peppletec pool and it looks amazing. Highly recommend these folks. And they are veteran…read moreowned. Can't go wrong.

We decided to use Blue Wave on the recommendation of our daughter's father in law who had had a…read morereally nice pool built. We also did our due diligence and got quotes and proposals by a couple of other pool builders. Steve came out to measure up and do our pool design. He listened to everything we said and was able to incorporate it all into a beautiful pool. We love our backyard, and because we have a good sized side yard that is where we wanted to put it, even with the zero lot line design of our community's houses Steve was able to do this in a way that worked well. We were looking for a pool that my husband could do laps in, I could float around in, and our grandkids could play in-with a seat down the entire length of one side, along with a big bench area. The pool in total was 40ft x 10.5ft, and included a waterfall, and we added on additional travertine decking and a pergola. Once we had decided on the design, Steve went through every single feature and pool option to make sure we knew what each item was and what would work best for us, to get our final quote. After signing the contract, the most annoying part of the process commenced. This was not the fault of Blue Wave, we just happen to live in a county island so Maricopa County was in charge of issuing the pool permit-with the longest waits for approval, and it didn't help that we were also building a golf cart garage at the same time. Other cities in metro Phoenix will allow for the hole to be dug prior to the permit being issued so they get a head start and reduce the total length of time for the whole process from start to finish-not so in a county island. However, as they will tell you, pool construction will take 6-8 months from the time you have your hole dug. For us it was 6 months. Yes, it is frustrating to have piles of earth around the construction area, but there's nothing you can do about that. What I will say about Blue Wave is that we found all the subcontractors to be excellent. I talked to all of them while they were doing their thing. It's a fascinating process to watch. They were all very respectful of our property and cleaned up afterwards. All the contractors showed up when we were told they were coming. Even when there were a couple of hiccups, as there will inevitably be in a large construction project, they were quickly dealt with. Blue Wave was great about me changing my mind about the pool tile a couple of times during this, and when I was still agonizing about my choice (I was a bit particular) they were able to bring out an extra selection of tiles that had one I absolutely loved. They also made a couple of other changes for us during the process with no problem in doing so-we changed to colored lights and expanded the travertine and the size of the pergola. The pool is now finished, we are just waiting for an ozone bulb to be replaced and the trim on the pergola legs to be installed imminently. The pool looks fantastic, better than we expected, and we can't wait to take our first dip in it. Michelle who supervised the schedule, and put up with my emails, was fantastic. She was very responsive to any questions we had. If she didn't answer an email the same day, she got back to me the following day. Jason and Shane the construction superintendents were also great. They were able to answer any questions we had when they came to do their inspections. Steve came up with the perfect design for our particular space and needs. John the company owner called us personally when one of our options was unavailable for the time of installation due to supply chain issues, and suggested a comparable alternative so there would be no delays, which we were happy to take. It's a bit of a nerve wracking process, and not without a lot of dirt in your yard, but I would choose Blue Wave again in a heartbeat to build our pool. Thank you Blue Wave, my pictures don't do it justice. Hi

If I could give zero stars, I would. My experience with this company has been overwhelmingly…read morenegative, and I strongly urge others to think twice before doing business with them. There are far too many issues to list in detail, but the overall our pattern was clear: lack of accountability, and a complete disregard for customer satisfaction. What should have been a straightforward experience turned into a frustrating and stressful situation not once, not twice, but again and again. I gave multiple chances for things to be resolved, but nothing meaningfully improved. It's always been the same on going issue again and again. Save yourself the headache and look elsewhere!!

Great company to work with. Very good workmanship in fixing my cool deck. Staff are skillful and…read moreprofessional.

Our pool has had a rough season with algae and then a broken filter. When I was finally ready to…read morecommit to spending a little extra money, Hawaiin Breeze Pools was ready to take action. Within a week, they were out to install the new filter, and then drain and chemical wash the pool. With a few extra repairs, and within a few days, our pool was looking as best as it ever has in the five years since we bought our home!