I bought a spa from Conroe Spas back in 2003, which later became Olympic Pools and Spa. Over the…read moreyears I've had my unit serviced and they have always done a great job from diagnosis to repair. Recently I shopped for a new unit and Angela explained to me all of the newest features and helped me narrow down which unit I will buy next. Very knowledgeable staff and friendly service.

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

I mostly get good service, however, I went to the Leslie's Pool store for a water test in Richmond,…read moreTX today. And customer service Will G. was borderline abusive towards me. He did not want to print my water test. Almost yelled out all the stuff I need to do - like I am a criminal or something. An attitude towards me - I was scared to be alone in the store with that man. I will never go back. What is going on - disgruntled Employee? I am in shock!

This store is always understaffed and everytime you need something it's always a new employee thats…read moresays they need to ask the manager. that would be fine but he's never in the store. must be nice to work 20 hours a week and get paid for 40 maybe I should get a job at Leslie's to do the same

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

Express Pools re-plastered our concrete pool. They did everything they said they would, were…read morepunctual, and polite. the ladies in the officed were especially helpful. mostly, the quality of their work was outstanding.

High quality service, and service after the sale - these people are amazing. They offered great…read morevalue on resurfacing our pool, replaced old pool equipment, and than came back and fixed a problem with my waterfall. They are timely, thorough, fair and honest. I recommend them for any/all pool work. Thank you Express Pool!

They do shoddy work. Do not use! They installed a new pump motor. They installed it with a leak…read more More, I did not see the leak until months later. So, when I called them for warranty, they say another $246 to fix the problem that they did not do correctly the first time. See attached picture of how a leaky pump will look--note the dampness on platform. It's ok if you make a mistake but, it's a damn shame when you don't correct it. Customer service is bad.

Technician poorly communicated issues, did not follow up to explain what he fixed, and was very…read morerude throughout the process. We were also charged for an additional part as they claimed it was not working, but he told me he accidentally broke it off. I later found out from the Manager, who was very friendly but not that accommodating, that they even took a picture to highlight the issue, yet this was never shown to me by the technician or even mentioned. We were also double charged on a previous time when the same technician charged an additional site visit to fix a leak one day later. This was a leak in a slightly different location, but I guess he didn't do a thorough enough job during the first site visit.

We are a retired, long-married couple who joined LifeTime Fitness four years ago. We joined after…read moreour son, a long-time member of the Life-Time Fitness Signature River North Club in Chicago urged us to check it out after another national chain where we worked out suddenly was unable to keep its swimming pools and locker/shower rooms operational (and clean) and the workout machines in repair. LTF had bought out the previous operator, City Club, and invested millions in renovating and updating the facility. We met at and continued, as a couple to gravitat to large health clubs in different cities where we worked and lived for over fifty years. During the tour, where we were shown the various centers for weight training, the outdoor swimming complex, yoga studios, Pilates studio, ballet barre, a full service cafe and a very impressive spa/salon, and recovery room, I commented, "Goodness, I could live here very happily." We both have been very pleased with our experience there and feel that it is well what we pay for our membership. We travel a lot and have visited LTF clubs in different cities and have been pleased by the consistency of the programs, facilities and maintenance of a clean and functional facilitiy. We are usually there, working at maintaining our heath, both mental and physical a minimum of five days each week. But, I am writing this hot mid-July Sunday in 2026, to give two thumbs up to the entire LTF staff and management for the annual extravaganza, Poolchella, that was held over most of two days on two successive weekends bracketing our nation's 250th 4th of July celebration. It is one of the regularly scheduled music and dance events offered across the year on weekend days or weekend evenings described as adult get-togethers. That part I guess, is true but incomplete. The club's bar had two or three men and women constantly assembling cocktails and other libations, sandwiches, plates and snacks which were delivered to the many people out on the expansive, pool deck that has a variety of green and flowering plants. A succession of DJ's laid down very nicely synched non-stop pop and rock music tracks. The music drew me outside where I completed over 20 one/fifth of a mile circumnavigations of the pools where I ambled along at about 4.2mph movin' 'n groovin' to the 125 bpm beat the male and female MCs were laying down for well over an hour. It was hotter than hell under the sun in H-Town. I didn't care. I hydrated and took breaks to assess my well-being before picking up the pace over and over again. The LTF club leadership, GM Randy Doty and Club Membership Concierge Desiree Cortez, also provided floaty toys and a bounce pit and a variety of other kiddie attractions to enable entire young families to have a great holiday memory. And, therein lies the reason why this particular "urban country club" is so popular. The club offerings--from traditional solo weigh lifting to yoga, dance, Tai-Chi, strength, Pilates, cycling, swimming and group fitness classes welcomes not only the traditional gym rats and a surprising number of former college and professional athletes. They also offer a rich mix of classes that are directed to people like ourselves (AKA Aroras) who have made it to age 55 and beyond and understand that muscles do not age out as long as they are regularly and responsibly exercised. We routinely take classes with men and women who are well into their 70's, 80's and 90's and are still at it. But, LTF also has a very impressive kiddie care facility, so mom's and dad's can take advantage of the Club's classes, very clean family changing, showering locker room, use the cafe or the assigned out-of-the-office work area and get a mani-pedi, massage, assisted stretching session or work out with one of the many personal trainers, confident that their babies and toddlers and little kids are kept busy, clean and safe. For my wife and me, the Greenway Club is a central part of our Houston retirement. We enjoy the tri-part goals of LTF Arora--"Healthy. Active. Social." Bravo Randy, Desiree and the terrific crews!!

As always when I have an issue I know I can reach to Desiree. Desiree has been fantastic to work…read morewith. She's always approachable, professional, and genuinely helpful whenever I have a question or need assistance. She consistently goes above and beyond to make the experience at Life Time smooth and welcoming. Great customer service and a pleasure to work with. Highly recommend!

I just received my hot tub for summer staycation!! I live in Houston and ordered a Hudson Bay 29…read morehot tub from the local Aqua Living dealer, Marty Hirth. I called and he was very helpful to get my order over the phone and walked me through the process and lead time. He also sent me a status of my order and a bulletin to explain potential delays due to Covid. It took 7 weeks to get the hot tub from the date I ordered. I can understand a couple of weeks delay given the circumstances. Marty seems like a great guy and he was very attentive every time I called him to ch. I recommend ordering from local dealer rather than websites. Price was even better than online shops.

I am a builder who ordered a tub from these guys over four weeks ago. I was not told they had a…read morefour week lead time at the time of purchase of coarse. I have waited passed the four week delivery time and heard nothing from these people. I have sent emails voicemails text messages with no response. Finally I get a text message from my salesman at 5:00 pm on Friday that says he's on a plane and will have to take care of it Monday while my customer sits and waits. Very unprofessional I would not advise using these people.