Kasey at the front desk was such a pleasure to work with, she was attentive and gave meaningful advice on things such as parking. Parking is first come first serve unless you have a reserved parking. We reserved an airbnb found in this hotel and despite that, Kasey treated us equally with kindness and willingness to help. We loved working with her and she is the best. read more

Hotel is not bad definitely not a 4 or 5 star resort. But does the job. All the staff is very friendly. Front desk was great. These are reasons i didn't give 5 stars.. They need security on property hallways smell like weed. Kids run up and down the hallways. Elevators are a joke they are so slow and not enough to accommodate to the size of the property. When knocking on the door housekeeping needs to learn to knock and announce who they are. I know this is a resort brand standard but should be for any hotel. Had a cleaning service housekeeping didn't even knock they just came strait in the room. Scared us. read more

The location of this hotel is great. It is within proximity to a lot of amenities, the beach, the mall, and many pickup points for activities. The staff are very nice and welcoming. Always ready to assist. However, if you can afford better, do better. Save your money for a Hilton or something. There were roaches in our room and our floors weren't cleaned to my satisfaction. I could tell they didn't sweep/mop the uncarpeted areas. Housekeeping is every 3 days and I feel like it should be every 2 like most places. It didn't help either that there was a power outage on our last night there which affected the entire area ( traffic lights and neighboring hotels, etc). We were without power the entire night which means no a/c or charging capabilities. That was the nail in the coffin for me because the Hilton across the street had power restored. It's almost like the city of Honolulu didn't wast time making the Aqua Palms a priority in restoring power. read more

Other then ants in my room and a terrible "fitness room" this hotel was great. Great location and the price I got was great. Would definitely stay again. read more

Aqua Palms has a great location--super close to the beach and Hilton Village, which made it really convenient for getting around. My room overlooked the pool, which was a nice touch, and I appreciated the free coffee, DVDs, and water available in the lobby. The only downside was that the elevators were extremely slow and often crowded, which made getting to and from the room a bit frustrating. Overall, a solid stay if location matters most. read more

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We always stay here when in Waikiki and always room 912, great view from the balcony with chairs n table, beautiful artwork adorn the walls, very, very comfy bed and a large inviting chair to curl up in with plenty of pillows. Bathroom comes with fluffy towels and toiletries/hairdryer so you don't need to bring anything but your toothbrush ;) Plus there is always piping hot water available. A coffee maker and coffee sachets are provided and a microwave for warming anything up, along with a small fridge to keep your drinks cool. What more do you need? You have a beautiful beach across the road with warm water, there is a swimming pool in the hotel too, plus Waikiki at your doorstep to explore with numerous cafes, HH cocktails and restaurants, shopping at the International Marketplace and Ala Moana Mall is less than a 5 minute stroll from the hotel. We found a fantastic little breakfast place this visit, Aloha Kitchen serving the best Bennies with lobster and smoked salmon and HUGE fluffy souffle pancakes, and less than 5 mins walk! Gangnam Style restaurant in the opposite direction is less than 1 min walk and they serve a delicious brekkie too, along with Goofy across the road. We had a lovely date night meal at Herringbone in the International Market Place, delish food and great service. 100% recommend. The staff at the Aqua are always helpful and friendly and welcoming. Need a loaner umbrella, they have it, want help with anything in the room they are onto it, need validation they have you sorted, checking in is fast, and checkout is at noon which makes such a difference, no rushing for early checkout here! It really is the best place to stay in Waikiki ,you definitely get bang for your buck! read more

The hotel room was alright. However, after a week I started to notice I was getting sick. I didn't think anything of it until my throat was hurting and I had a constant runny nose. I believe the air conditioner filter is either moldy or lacks cleanliness. Not to mention, we had a cockroach in the bathroom but I think thats normal in Hawaii. Through all this, the staff were kind and helped us whenever needed. read more

They have roaches and cleanliness is not top priority. The people are very nice but doesn't make up for the inability to sleep peacefully. The shower heads are all old and had zero water pressure. Spend the extra money and stay somewhere else. read more

I thoroughly enjoyed this hotel and for the price it can't be beat. Now it does have a mixture of AirBnB and regular hotel rooms but they are all the same, just managed differently. The location was near everything but I docked a star off because of the loud noise. Also because of the parking situation. It is a nightmare getting in and out. With that said, parking was included with my room at no additional fee. If you are on a budget but you still want quality I can't recommend this hotel enough. It is the best price that you're going to get in this area and quality. Search for MrBucketlist Aqua Palms Waikiki on youtube for my full video review. read more

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For the price it's pretty solid. Good location you can walk to Waikīkī beach and all the shops, room size was good, clean room, and view on balcony. Staff was very nice and helpful. Only downside is the parking super super narrow parking lot (if you rent a average size car like we did (go very very slow your your will scratch your car in the lot and they charge daily additional parking. read more

Aqua Palms Waikiki - Diamond Head View from Room - Hotels Near Me - Honolulu, Hawaii

amazing room right next to the pool friendly service great price cant wait to see how the room service is stay tuned pros room was next to the pool you have your own private entrance from the room to the pool great view cons the room needs a little more attention to detai. phone in the room wasn't working the sliding door to the pool from the room was loose and it pinched my sons hand there was a patch job done in tge ceiling the cover meant to be olaced where the cut out in the ceiling was and it didn't cover. rubbish was falling out of the ceiling had smh read more

Aqua Palms Waikiki - Room to the pool deck - Hotels Near Me - Honolulu, Hawaii

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Posting for my friend staying at the hotel, doesn't have a phone because it's dead and the power is out. And she can't charge it. This is the worst hotel do not stay here been out of power for 2 days, roaches in my room, no hot water will not do anything except resort fees. No answer of when power will be back on. No elevator or lights at all. All customers have to walk up stairs with no lights. Very unsafe. Do not stay here spend the extra money for a different hotel. Booked through Expedia and they are not helping either. read more

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Upon arrival you need to buzz in for parking. If you have a VRBO reservation you probably have a reserved parking spot, if not it is first come first serve on spots above the reserved parking areas. Be extremely care making the turns as it can be extremely tight and not all vehicles are made the same, turn as tight, or are parked and tucked in as the should be. There are signs of people's vehicles scraping both pillars on each turn. Don't add to it! Parking (if not reserved is $35 a day plus tax. There is a pool on the second floor open 9am to 9pm. With an exercise room also on the floor open 7am to 9pm. There is a tiny utility closet on each floor with a trash can to drop your trash in, but obviously it can fill fast as it's not a chute or large bin and it's for the entire floor. Self-service laundry on level P3A for $2 a wash/dry with credit card only. Soap/dry sheets are $2 quarters only. The sheet I got on check-in says open 24/7, but the sign in the area says 7am-10pm. ‍ Hakuyosha dry cleaning service is available M-F 8am to 5pm. Same day service is available, dropoff form (available at front desk) at the front desk before 8am and pick-up after 6pm. Note: if you reserved through VRBO or something similar you probably do not get cleaning service, so keep that in mind as you prepare for your trip as you may need to bring some supplies or buy at the ABC Store. read more

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This spot is right in the middle of all the bustle of the city. Walking distance from the beach, restaurants and gift shops. Large shopping mall not too far away either. Prices are good but no amenities are offered other than parking and complimentary coffee in the morning which is more than fine for the price. Your parking spot is designated before you even arrive, please be aware that the garage is narrow and very steep please be careful driving and parking ALWAYS. Ice is offered about every other floor and a small pool is on one of those levels too. Staff was extremely kind and helpful. Smoking spot right outside the hotel to the left, right past the IHOP. This place was very enjoyable I hope to come again if I ever come back to Oahu read more

Aqua Palms Waikiki - View - Hotels Near Me - Honolulu, Hawaii

I only had to stay here one night amidst international travel-- the staff were so eternally helpful. Allowed for early check-in and late check-out. Rooms were very clean and well stocked. Had no issues getting uber eats to my hotel room directly. They also let me check out a towel for the beach even AFTER my stay was done (as my plane leaves late at night) Super sweet staff and close to the ocean. 10/10 in my books! Will definitely be staying here again! read more

Staff was always pleasant and helpful. They gave me an extra blanket and serviced a downturn only when I requested it . read more

Just stayed one night at this hotel but would have gladly spent my entire vacation here. It may not have been directly on the water but it was within walking distance and well centralized to everything. As soon as we checked it it was smooth city. The lobby was festively decorated for Christmas and the reception was very cheerful and warm. Lobby was clean. Room was clean, spacious and perfect for two. Room was equipped with a fridge, coffee maker and hair dryer. Loved that the shower offered full sized body wash, conditioner and shampoo that smelled yummy and made my hair feel soft. Hotel was pretty quiet at night. There's an IHop next door and a Korean restaurant a hop and a skip away. Various other stores including a McDonalds and ABC store within walking distance. Rented a car through Hui and it was parked in a garage 2 blocks away which was totally convenient! Would stay here again and will recommend to all my friends and family. Mahalo! read more

Aqua Palms was a nice surprise.Its centrally located to all Waikiki has to offer! The rooms were clean and spacious.The front desk was slow filled with Aloha every time we spoke with them.Also there is a market and take out available next door,perfect for that morning coffee.The hotel is renovating the rooms but our room was not renovated,still really nice. read more

This hotel has mold in the sink and bathtub, the toilet plug twice in a 4 hour period. This was on the first day of our trip, customer service was not to friendly or helpful. I had my 1 year old granddaughter with me had to go to Walmart for cleaning supplies before we could use the bathroom. read more

This was the worst hotel I've ever stayed at, we stayed on the 5th floor & when we exited the elevator there was cardboard on the ground all the way to our room, it smelt like stink trash in the hall way, the a/c was making weird sounds at night, even the room smelt dirty, not like normal hotels smell, can't even sit outside on the balcony cus it smells like trash also, I wouldn't recommend going to this hotel! read more

Amazing Staff. Central location near many attractions and businesses on Ala Moana. Nicely Remodeled Rooms. Would stay again.

Fun birthday weekend/ staycation at the Aqua Palms Waikiki. Reserved online and was pleased a room was available during the busy holidays, we were so lucky! Visitors & Kama'aina's to get to the Aqua Palms make sure to pass the IHOP Restaurant then take a short right up to the steep ramp entrance. Since it was our first time staying at this hotel we couldn't find the parking entrance. Yikes!! Next, from the speaker box Inform the front desk that you have a reservation, then the gate will rise and let you in. There's a kinda steep hill to drive up to but it's okay. Parking is $25 a day & available on a first come, first served basis. Per front desk okay to park anywhere except in the reserved stalls. Rooms are clean and comfortable and there's also a self service laundromat. IHOP Restaurant located on the ground floor and Waikiki is there to explore! Will definitely visit again, we had a nice weekend. A Hu'i Hou Aqua Palms Waikiki! read more

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I don't recommend, Reported to the lobby people I had a roach in my room and they did nothing about it. read more

I enjoyed my stay at this hotel. The staff were incredibly kind and helpful. The room service was impeccable and precise. There are two beds in a room, plenty of space, and a television as well. There were special discounts for government workers when we bought the rooms. Would definitely recommend it! read more

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The hotel was overall decent. It's close to the Hilton Hawaiian Village and room was clean. The only down side is that the hotel needs a minimum 2-3 night stay for you to get benefits like housekeeping. Overall, the hotel is close to a small supermarket and IHop which is nice. read more

Great location. Water & coffee in the lobby & the Island Country market is next door. You'll find inexpensive yummy food & coffee counter with the best breakfast sandwiches there. read more

The place is decent. Close to almost everything. You have MacDonalds around the corner about 100m walk away along with subway if you don't feel like paying tips that you constantly get from the other food outlets. But there are decent restaurants near by as well as the beach roughly 300m walk away. The only let down is they hold your deposit for over a month sometimes more. I've chased them multiple times to release my deposit but to no reply. But when having to ask for anything relating to services which we will have to pay more on top, they are so quick to respond. I would think carefully about staying here. read more

Great location, very friendly staff. The rooms are clean. Parking is good. We have stayed here multiple times especially as locals.

After years off the Island, have to say our stay was full of Aloha Spirit, Check in to Check out was extremely easy, we had a room on the 11th floor which and a Awesome view of Diamond Head and surrounding areas.. Room was nice and had a mini Fridge, Microwave and coffee pot,,,, not sure if all the rooms are the same...... The only issue and somewhat a challenge is with the bathroom door which is against shower/bath and parking extremely steep and very Tight, if you need a rental MAKE SURE ITs midsize or Compact size.. Food options are countless, IHOP on bottom floor, Mc Ds 3 min walk, Food trucks 5 min walk awesome Grinds/ Ala Moana 10 min walk Food Court is amazing ... Beach 5 min walk... TY Staff for another Awesome Visit... See ya in mts to come.... Mahalo read more

Aqua Palms Waikiki - 11th floor view Diamond Head - Hotels Near Me - Honolulu, Hawaii

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I booked this hotel through Expedia. Before my arrival, I had asked some questions through the concierge who is specialized for Expedia user and I was very comfortable and pleased with their quick kind reply. Even I used the cheapest room, what I got was very large and looked just renovated one. I was so happy when I entered the room. But I noticed something different from my experience. The bathroom was very very big. 6 hand rails around bath tub and sliding door between bedroom and bathroom. No closet. Then I thought this would be for wheelchair accessible room. So neat! However I changed my mind...if so, why this room is located the farest from the elevator? It doesn't make a sense, right? For me, it was totally fine but when I think about those disability people, I would be upset. The toilet water was running constantly and it was hot water. So when I closed the toilet cover to shut down the sound, the steam stay inside and I got wet when I sat next time. Unfortunately I needed to open the cover always. So strange experience again. Check in and check out was smooth. I booked the shuttle to the airport in advance. $14/person. Cheap! But the bellboy misunderstood 7am and 7pm. My original booking was 7pm. I didn't miss it but if it was opposite, yes I would miss my flight. Please double check the time and come back to the hotel at least 10 min before the shuttle comes. read more

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If your looking for a good CHEAP stay this place is not bad! iHOP right down stairs w/ 15% off (must show key card). The beach is litterally right across da road, convenient store, restaurants. I enjoyed my stay with no problem at all read more

I stayed there twice the first time was in May of 2022 and everything went good. So I went back there during my honeymoon trip; however, this time I started to get bites everyday after I wake up. I stayed there for a week and only found out it was bed bugs bite into our 4th night. We went to the front desk at 2 am when we found out. The front desk people were helpful and nice about it and let us change the room. BUT NOW I HAVE BED BUGS IN MY HOUSE! Avoid this place at all cost. Not to mention you have pay $35 a night for a parking that is to tiny and difficult to go up and down the garage. read more

no, nope, never again Photos are really deceiving. This property is dated , dirty and loud. I booked through Priceline, so when I checked in I was surprised to hand over my credit card and be charged $30 a day plus taxes for amenities ? I never used the pool, I could see it out my window, always full of small children with big blow up toys. Carpets were filthy, AC made the bed damp, dirty walls, someone smashed something on the wall, and it's still there , scuff marks on the wall near the bed, someone's brown hair stuck on the bathroom door, shower floor omg. But there's something happening in 405 , the noise that comes from the left side of the window, curtains, starts with a snap then continues on as if there's something in the walls, scratching, cracking , it's often and it's loud. Manager needs to stay here one night. I had four. Shame on you. read more

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The location of this hotel is in the heart of Waikiki- the city. It's super close to the H1 highway and nearby malls and restaurants. That being said, if you're looking for WFH views, this is not it. The area looks like Miami. The rooms are spacious and the bed is super comfortable. We found bugs in our room 3 out of 8 days we stayed. They looked like mini cockroaches? They also charge an amenity fee but then would get stingy when you asked for supplies. For example, I asked for 6 beach towels and they questioned why 6 when it's only 2 of us. There's no limit written anywhere. I needed extra towels to sit on at the beach and use in our rental car. read more

This hotel is not clean at all! They have roaches everywhere and I was extremely upset. I got booked with an Airbnb and wasn't aware of the hotel until before I boarded my plan, prior to check in. Never again!!!! read more

Aqua Palms Waikiki - Roach - Hotels Near Me - Honolulu, Hawaii

I did not care for this hotel at all!!!! Major concern...security! They share the parking garage with IHOP. Restaurant guests are to park on floor 3P. 1. Why is there no security scanner on the elevator to prevent non-hotel guests from getting to guest floors? 2. Why is the self-service laundry room in the parking garage...on the 3P floor....open for anyone to get into? 3. We got on the elevator with some guy, who OBVIOUSLY was not a hotel guest. He had been to the beach.....he got off on the 2nd floor (which is the floor with the pool). We had ran upstairs to our room to grab something....came right back down, it wasn't even five mins. We get in our car, pull out the stall and this guy rolls up behind us on his skateboard exiting through the parking garage!!!! Ok, other issues...you charge a service fee of $25/day...whether your customer uses the items available or not...then $26/day for self-service parking. On their site, they tote themselves as a 5-star class....NOT! They do not have room service, if you want clean towels/wash clothes you have to go to the front desk. They only clean the room upon check out. At least the room was clean and we didn't see any critters. The room was renovated to an extent with new decor and the bed was comfortable, but the toilet is way too low to the ground, old shower head that didn't spray right, the aerator in the sink sprayed in streams which would be fitting for a deeper sink, because the sink is not that deep, water sprayed all over the place! I was seriously disappointed with this place...but hey, you get what you pay for! read more

I was pumped to get to hawaii but when I got to the Palms, ya boy was shook. I was greeted by some homeless peeps trying to beat me up but was able to quickly get inside. I gave it a second chance and made my way to my room. The room stank, and looked like the last paint job was during Pearl Harbor. All our rooms felt like humid saunas. But hey you get free dvd rentals! (For $35 a day). read more

Things I need to mention size, cleaning, parking, and location. These rooms are small and not as spacious as the pictures on their website depict. We had three women sharing one room, it was a tight fit. If you are a bigger person it might be hard to close the bathroom door. You cannot choose the room you would like when you make reservations. I called them after I booked online and they told me that they give you the room that is available when you check in. I think that's weird because I need to know what I'm paying for. There is a $30 daily resort fee that you pay after the stay. When we checked in they informed us that they only clean every 7 days-wtf. They said that we could request it if needed. We were only staying 6 nights so we never request a cleaning. We did need to request a roll of toilet paper everyday. We had to request towels the very first day because the water pressure in this building is really hard. When we took showers, the water sprayed all over the bathroom. We came with a group of twenty people, their rooms were had the same water pressure. The hotel website said that these rooms were recently renovated. I do not think this is true, I felt like our room needed a deep cleaning. So parking is $37 a night. The entrance is very steep and the parking spots and turns to go to each level is really tight, like really tight. The hotel is in a really good location, close to shopping and the beach. It's is right across from the Hilton ( super nice). Fort DeRussy park is a short walk and the best part, they have pickle ball courts. The front of this hotel does not have a driveway. You have to load and unload in the middle of street. read more

My husband and I stayed here for our first wedding anniversary. We stayed four nights and had an amazing time. This place is in a great location, just a six-minute walk to the Hilton Lagoon and about a ten-minute walk to a park next to more of Waikiki Beach. It is also a two-minute walk to the local market, with amazing food and souvenirs. The service was very professional and welcoming. The rooms are very clean, and the balconies are a huge plus. Room service every other day is perfect for all the sand you're going to track back from the beach. We will definitely stay here again! My husband and I plan on visiting Honolulu again and will be staying here! Also, it's a five-minute walk to the Enterprise Rent-A-Car, perfect if you decide to go for a drive around the island. read more

Aqua Palms Waikiki - Mirror photo in hotel room of aqua palms. - Hotels Near Me - Honolulu, Hawaii

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Gross So the hotel has no hot water. I called them at 6am and let them know. They don't have a solution. So I got to take a nice ice cold shower. The headboard has some greasy handprints all over it. Which gives you a glimpse of the things that have recently taken place here. Also found what I'm guessing is blood on the blanket. Eww I'm leaving this hotel feeling very unclean. Never again. I'll pay an extra 100 a night to never have this experience again. read more

Aqua Palms Waikiki - Blood?? On the blanket... I wish I saw this before I slept in the bed... - Hotels Near Me - Honolulu, Hawaii

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