We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

Steve is always very helpful and the store usually has whatever I need in stock, which is amazing,…read moreseeing as how it's not a huge shop. Chris is quite helpful too. I miss the kitty. He was the most helpful of all.

I can't recommend Discount Pool Supply enough! After my regular pool guy lost the rubber gasket and…read moretried to "fix" the leak with caulk, I was bracing for a costly pump replacement--another company quoted me thousands of dollars to swap out the entire unit. Instead, I called Discount Pool Supply based on their Yelp reviews and sent my wife in during my workday. Not only did the front‑counter expert source the exact gasket I needed on the spot, he also took the time to clean away the messy caulking left by the first pool guy. The service was fast, friendly, and affordable--exactly what I needed. I just have never experienced this level of customer service for anything - now I'm a die-hard fan of Discount Pool Supply ( who would have guessed?) They are legit!

On time, cost effective and very knowledgeable. Rob knows the ins and outs of optimal spa care.read more

Since Kyle has not responded to my last message on May 8th (over two months ago), I guess it's time…read moreto leave a review. We initially interviewed several companies when it was time to refinish our pool and ultimately settled on Sol Pacific due to the fact that they were PebbleTec certified and said they could install the PebbleBreeze finish we wanted (which no other companies had installed before). Everything seemed great at first. He was very responsive through text and the job progressed quickly. I told him from the start that I was willing to upgrade the finish because I DID NOT want bloody feet from the pebbles. He assured me that wouldn't happen. During the job, I noticed that parts of the pool seemed streaky and the finish seemed uneven. He assured me it would look great once water was in the pool. He finished the job on time (end of June 2024) and we had our first pool party. ALL the kids had bloody feet. I emailed him about the bloody feet and the streaky finish and he offered to drain the pool, grind it down to smooth it out more, and pay for the refill of our pool. For these reasons, I gave him two stars. He attempted to fix his mistakes. Everything after this point is zero stars. Long story short over the last two years, I have been trying to make them follow up on their promises but they aren't. I have never been reimbursed for my second pool refill, like he promised. I provided him with multiple water bills, but he told me it was too much money. I'm with Padre Dam. It's expensive. His communication is awful, usually taking several weeks or months to respond and only doing so if I get a bit pushy with him. After ignoring multiple messages from me about the flagstone grout being loose just a couple months after the install, he reached out to ask if a potential client could view my pool. I only agreed to the viewing to get him over here so we could discuss the coping and streak issues. While he was here, he agreed with all my concerns. He eventually (3.5 months and several ignored texts later) sent a crew to fix the coping. They worked hard, but left my yard a mess and their work was mediocre. There are several raised edges, gaps, and thick grout lines. My drip lines are damaged and a very full and extremely heavy trash can full of construction debris still sits on my pool deck! They broke some of my pool tile and tried to stick flagstone in its place, thinking I wouldn't notice. Eventually, due to my complaints, they did find some replacement pool tile to fix the damaged area. I repeatedly asked Kyle to meet me at my residence to discuss my concerns, but instead he came on my property without telling me while I wasn't home to look at it by himself and then told me it all looked fine. The lack of professionalism is unreal and my pool just looks OKAY considering how much money was spent!!! Do not recommend.

After receiving a recommendation for Sol Pacific Pools, we contracted with their company to…read morecompletely rebuild our 34+ year old fiberglass pool. To say we are unhappy with the final results is an understatement and we would warn others to think twice before choosing them for any pool construction. After they came out and measured our pool (incorrectly) we signed a contract and went to their office to pick out our tile, coping and Pebble Sheen. We brought several samples of Travertine coping tiles to our home and realized, due to the coloring of our cement patio and walkways, they did not work. We went back to their office and one of the owners, Kyle Buettgenbach, brought out a coping material that looked perfect with the side tiles we had selected. Because it was a very dark gray, they warned us the coping would get hot in the sun and it would also require a sealer every one to two years. We chose the coping because it achieved the look we wanted and we thought we could deal with an annual or bi-annual sealer being applied. We trusted they were presenting us with good products that would would last for years. During their construction, we discovered our well water was leaving marks on the coping and the tiles were not suitable for bullnosed edges. Kyle came to our house and assured us when the sealer was applied, neither would be an issue. But after the sealer was applied, the problems continued. We were told they had used the wrong sealer and a rep came out to figure out what should have been used. He commented he had never seen their product used on a pool as coping but "thought it would probably work". When the coping was completed, they finished it with the "correct" sealer. They also applied polymeric sand around the coping and spa edges instead of using mastic. When I questioned that it wouldn't last, I was assured they would come back and replace it with another material if there was a problem. When the pool was completed we weren't overly happy with the final result but, with what we thought was the correct sealer, we agreed it was acceptable and made the final payment. About four months later, after receiving 3-4 inches of rain, we found one of the coping tiles chipped, the sealer they applied was completely washed off all of the coping, and the sand compound was washing away from the edges. We took photos of the damages and sent them to Kyle. His response has been that it looked like we or our pool cleaner had dropped something on the tile causing the damage and there was no warranty. He advised us the tile could be repaired but at our cost. He has ignored our requests for him to come to our home to see the overall condition of our pool. Even though he personally presented the coping at their office as an option for our pool, Kyle put the blame on us for selecting a coping that was not a good product without researching it first! He has completely ignored all of our complaints about the coping damages and the finishing materials they used. He has responded by putting the blame on us. We paid Sol Pacific Pools about $37,000 to refinish our pool and, without our ever using it, the pool looks worse than the old one we replaced. Since this started, we have consulted with two pool companies regarding the coping and finishing materials. They independently advised us we have three or four additional tiles that feel like they will probably start peeling away as the first one has. The tiles should never have been marketed as pool coping, and neither man had ever seen a pool finished with polymeric sand instead of mastic. Sol Pacific Pools couldn't be less concerned about the condition of our pool. They are a great company to begin with but when there is a problem with their work or the materials they use, they will treat you like crap. We recommend anyone looking for a reputable pool company to go elsewhere!

I am very disappointed in the service that Seaside provided and had to cancel the service for…read morenon-performance. Our service provider for our Jacuzzi did good work when he showed up, but he did not show up when scheduled. At one point he missed over two months . The only punctual thing was the billing. I would not recommend this company to anyone who is in need for Jacuzzi service of any kind,

I have a leak in my pool and could not seem to find anyone to help me figure out where it is. I…read morespoke with Bruce for about 20 minutes and he gave me an extensive education on how to diagnose where the leak is. He was very patient and informative, I highly recommend Seaside Pool & Spa for all your service and repair needs.

Weekly service always friendly and knowledgeable and address concerns immediately. Had a pool…read morelight that everyone I called previously could not get fixed correctly. Scott and his team had it fixed right and even were able to get it rewired correctly. His team has handled everything on my pool from the solar to salt water conversion. We even had his team resurface the pool and add in a bench....turned out amazing. Amazing response and great people to work with. Highly recommend

Get weekly service with Scott and any time I have issues with my equipment he's out there either…read moresame day or next to get things taken care of!

We used C2C for a major blockage with our pool. Our service call was only delayed by the recent…read morerains but C2C put us on their schedule. The vacuum line was 100% blocked. The "creepy crawler" stopped working. Brian and his tech did an outstanding job. Great service at a very reasonable price.

We love working with Coast2Coast! We recently moved into a home that has a pool and are new to all…read morethings pool related. Cameron and all the technicians we have interacted with have been knowledgeable, kind and easy to work with. We have had no less than 100 questions and requests and they have been positively responsive to all of them :) We received more than one quote when looking to have our pool serviced and are very glad we chose to work with C2C!

Perry seems nice in the beginning, but he is a cheat. We had him purchase a new filter set up.He…read morecharged us 1200.00 for the item. Come to find out he purchase for 800.00. When we asked for receipt he became angry. Seems nobody ever ask him before. I do for record and warranties. I found the paper work in the trash. He was fired after his last service.I am a vet and don't like being cheated by people I had to defend in my own country. I concur with other person that he never vacuumed .

We were referred to Perry's pool service by our realtor three summers ago and decided to hire him…read more Perry's very knowledgeable, and prices for pool services are very comparable for the area. Our service was good for the first year, or so we thought. After that things started to steadily decline. Receiving thorough answers to questions raised or getting stuff fixed was like pulling teeth. For example, we expressed concerns on several occasions that our pool cleaner would quit running for several days and that possibly our variable speed pump settings may not be enough to run the cleaner the way it needs to be run. We had a couple of great responses from him like (a) "It was working when I left" and (b) he told US to pull out the manual because he was not familiar with the pool pump. Keep in mind that he is the one who installed it for us. Is not monitoring and maintaining the pool equipment a part of weekly pool service? We continued to have issues with the pool cleaner not working... We were spending $100 a month for pool service. Perry's weekly service consisted of him testing chemical levels and brushing the sides of the pool...that's it; he never once vacuumed the pool in the 2 years we had him...really??? He was in and out in about 10 minutes each week. We were new pool owners, so we didn't know. Then the last several months we had issues with him no-call no-showing, or showing up on a different service day and not telling us. Also, after we paid for our last filter cleaning service with him, it took him several more weeks to clean our pool filters. One note he left us was for a no-call no show and filter cleaning inquiry was that he was sick (which we would have understood if he had taken the time to give us a courtesy call) and that he "may" complete the filter cleaning the following week...really, "I 'may' clean them next week"??? This was a service that was already overdue and already paid for. The next week came and went, still NO filter cleaning... There was also an issue of where in the yard that we wanted the filter cleaning done. The prior year, instead of rinsing the filters off in a spot in the yard that had no grass, this guys rinsed off the nasty pool filters in our grass and left all kinds of debris in the yard!!! It was pretty disgusting and it took us almost the better course of a year to bring the grass back to life. Based on last year's pool filter cleaning experience, with that, we left clear written instructions for Perry to clean our filters in the far corner of the yard where we have dirt and no hopes of grass growing. We also provided a longer hose so that the corner of the yard could be reached. He in turn leaves us a note asking if he can clean them in a completely different location on the property...really??? The last straw was when we incurred unexpected charges for replacement of half of the pool filters when he finally did clean them...this would NOT have been an issue IF he bothered to pick up a phone and give us a heads up of the charge so that we could properly budget for the expense. We hired another pool cleaning service; my husband left a phone message for Perry that his services were no longer needed. My husband received a phone call at around 9 o'clock at night from Perry who was "surprised" that we were letting him go and instead of "listening" to my husband's explanation of why we weren't happy, Perry kept on trying to justify his actions, shift blame to us, and talk over my husband...to which my husband just terminated the phone call; not worth arguing. We're much happier with our new pool service; nothing personal, it's just that the service is much better than we had with Perry's Pool Service and so is the customer service.