Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky vibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.) read more

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick & mortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative. read more

Bought a Hot Spring Pulse about 2 yrs ago. Love having the spa. But, the salt system is a complete waste of money!! It has never worked despite many service calls. Just use the traditional chemicals if you're getting a Hot Spring Spa or find another brand with an effective salt system. read more

I've had a great experience with San Diego Hot Spring lately as they've been helping me to get my hot tub back into shape. Greg in particular is very friendly and patient, and has helped me to navigate the process quickly and professionally. I will be returning here for the next hot tub purchase. read more

Very nice staff. Helped out with finding the right parts for the problem described and had them in stock for my older hotsprings spa. Was able to fix it with everything first time, didn't need to come back read more

We bought our spa from them in 2016. We love it and use it all the time! Most recently we had to have the cover replaced. They made it so easy to order. The installer was prompt, fast and friendly! Highly recommend! read more

Retailer for Hot Springs brand of hot tubs. Very high quality product produced by a company that makes products of a variety of levels under different names. A visit is a good start to understand how to select and purchase a hot tub, either one of theirs or another brand. No hard sell, just good information from knowledgeable employees. read more

We purchased our hotspot spa through Costco and have been very happy with it. We've had it many years and the foam headrest wore out. It is nice to have a long lasting company that has parts and service for their products. I was able to easily find new headdress and replace my old ones. these parts were available online and at my local dealer which I was happy to support. I would recommend any Hot Springs product for this reason. read more

Our experience with San Diego Hot Springs has been excellent. When we first walked into the store a year ago, we had done some research online and were interested in the Aria spa but had some questions. We met with Sam Montgomery and after discussing all of the options, we decided on the Aria. Sam was up front with us and told us that due to Covid and limited production at the factory at that time (last May), it would take about 4 months. We appreciated knowing that up front and didn't mind the wait since our backyard was going to be remodeled, and we probably wouldn't be ready for it before then anyway. During the summer, we were very concerned about the small space the the spa was going to have to fit into and how to get it there. It involved two flights of stairs outside and was going to sit in a small back corner of our yard. Sam came to our house, measured the tight fit and reassured us. He also explained that we would need to have a crane deliver it. Although this involved an extra charge, he connected us with Gonzalez Crane company and when the time came, George Gonzalez was incredible. What seemed like an impossible feat, he did with perfect precision. As the summer progressed, Sam was always available for us. He spoke or met with us, our contractor and our electrician whenever any of us had a question to make sure that everyone knew and felt comfortable doing what was needed before, during and after delivery. It has been about nine months since the hot tub arrived. I would like to say that we had no questions; that after delivery, we were off and running and knew exactly what to do and never had any questions. That would make us "easy" customers. However, in the months that followed, we have had many questions...it is the first hot tub we've owned, and we've needed reassurance that we were doing things right and that everything was working correctly. Everyone we've spoken to or met with (in addition to Sam)...Brian, Matt, Jim, Justin and Paul, and the service we have received, has been outstanding across the board. The people at San Diego Hot Springs are not just helpful beforehand to "make the sale". They provide an ongoing commitment afterwards to make sure their customers are 100% satisfied. We certainly are. We absolutely love our hot tub and appreciate everyone at this company and wholeheartedly recommend San Diego Hot Springs to anyone who is considering adding a hot tub to their lives. read more

San Diego Hot Springs has since sent someone to my home to review the chemical treatment options and spend some time training me on how to maintain the water and keep it clean. They've also followed up with several calls to be sure that everything is good and I'm happy with the spa and that the water treatment is going well. The water is clear now and I feel a lot better acquainted with how to maintain the spa and keep the water clean. Changing my review to a 4 star since I feel like they did a good job with follow up and ensuring that I'm happy with the purchase. read more

The real deal and the quality of the hot tub stars with the customer services and the complete package to own and feel fully supported services department from delivery to installation and the of course the one on one instruction on how to keep it running smoothly and efficiently with the salt water water system. Many thanks read more

After seeing a swim spa years ago at the Del Mar fairgrounds, I've always wanted one. Fast forward to 2021, during a pandemic, and we finally made our move. I did some research ahead of time, but after chatting with Brian at SDHS, I knew I found an honest dealer that I felt very comfortable moving forward with. Transparency from the beginning coupled with excellent customer service was our experience. We were walked through every aspect, given options, and ultimately went with the floor model. NO REGRETS! From the excellent delivery coordination with the store's team and Bob's Crane, to the follow up after we were up and running, the process was smooth. I use it most days, love every minute of it, was never misled and if we ever move, I WILL go through SDHS again. It's a pool, a treadmill, hot tub, happy place. If you're on the fence, go for it! You won't be disappointed! read more

San Diego Hot Spring - Delivery! - Hot Tub & Pool Near Me - San Diego, California

I have an older Hot Spring Spa. At least 20 years. It won't die but we have taken really good care of it. Every time an issue comes up, I call for a service person to come out and they fix it. We use our spa daily so it has been worth every penny getting a hot spring. We know at some point we'll have to replace it but we wouldn't hesitate to get another one. Customer service is awesome!!! read more

The repair man came as soon as he could and was straight forward and helpful. I was pleased as he warned me about another problem and gave me an estimate to repair it. I am still thinking about the repair, but since it is working I am waiting for a convenient time. I definetly will call him Back. read more

Can't say enough about our salesperson, Sam! He is the most friendly, knowledgeable, and trustworthy person you want when you're making a big purchase. He explained everything in detail, and was very patient with all my questions. What I really appreciate about Hot Springs Spa is that they offer monthly classes on how to operate and balance spas. I was unable to get the correct salt balance on my hot tub, so I attended one of their free classes, and I now have everything balanced! And of course my kids love getting rubber duckies every time we visit the store. Thank you, Sam! read more

We bought our Hot Springs Jetsetter Spa from SD Hot Springs about ten (10) years ago, and it's still going strong. There have been a couple of leaking joints along that decade as you might expect, but a call to SD Hot Springs got their knowledgable repairman to swoop in and fix quickly. I'm glad we bought our beautiful spa from SD Hot Springs! read more

I'm a DIY kind of guy that SD Hot Springs helped. They made me the hero to my family and friends. Their service techs walked me through troubleshooting and replacement activities. Thanks SDHS!! read more

Made an appointment to test a Hot Tub. The salesman was at first OK but when I began asking tough questions or for facts to back up his claims about competitors' products being junk or not having parts available after 5 years, he became irritated and just kept badgering me as if I was dumb for asking questions about how their products compare to the competition. To be fair in the game of Hot Tub sales they All say theirs is the best Hot Tub brand and everyone else's is garbage. I get it but consumers are a lot more sophisticated now days especially ones who are looking to plunk down 15k for a luxury item. This salesman just really came off as entitled and snobby like an old-school washed-up car lot guy... which didn't work for me at all and considering I used to be a car salesman that makes it even worse. I had already installed electrical and discussed this with him before I arrived only to be told later, I would have to redo my electrical for many of their spas. I explained that would be a significant cost which he scoffed at. I then said OK if it's so inexpensive you guys should have no problem covering it for me and he laughed at me and said, "yeah right" What's worse is after I sat in one of their tubs, I asked to use the restroom and they told me that they don't let anyone use their restroom because of covid. So, let me get this straight, I can sit in and test a spa, but I cannot use the restroom? That cost them by business as I was about to sit down, negotiate and look at numbers. I ended up buying a J300 series from Jacuzzi about 2 hours later. The experience with Jacuzzi was phenomenal and they can still get parts on all their products with no problem whatsoever according to them. read more

I had a Problem with my spa and the personnel there came out and took care of it, I'm a very happy customer, excellent service!

Hot Spring Spas holds regular meeting in monthly basis to educate customers how to take care of their Hot Spring Spa water. This is a very educational and refresh class for new spa owners. Free water test and free gifts are offered in these meetings. Thanks Hot Spring Spa for taking care of its customer even after sales. read more

Update 7/23/21: I was hoping to be able to update this review once receiving the spa with more stars unfortunately that is not the case. During delivery of the spa it was noted that the wrong lift was delivered and would not be able to be installed with the rest of tub. The delivery man informed me that the technician who would be arriving in one month to give the in home tutorial would be able to help us . Fast forward one month post tutorial I still do not have a cover lift installed for the spa. We are now being told that there will be an additional cost of close to $200 to install the cover lift . Had the proper lift been delivered the lift would have been installed along with spa for no additional cost. I understand that the pandemic has hit businesses hard but there needs to be a bit more togetherness in the equation rather than the burden falling entirely on the customer . read more

Sunday I took my kids to the Kearny Mesa showroom, and we were so excited to initiate the purchase. Fast forward three days and every day has served to remove happiness about this decision. Firstly, they don't tell you that you will need to work with three separate people just to get your order delivered -- the salesperson, the delivery crew, and the electrical/construction contractor --- and guess what? Every one of them has their own self-serving interests to maximize any additional junk fees that they can squeeze out of you. That'd be like buying something on Amazon but then you have to call FedEx to get it delivered, and then call SDGE or a handyman to get it powered up and working. It makes zero sense. My only advice to other buyers in this situation is to negotiate the price down upfront by $4-5k because it will cost you at least that in additional prep work to get the spa delivered and functional. I called the business owner thinking we could talk owner to owner, and I still haven't received a response. read more

Great service. Took care of the issue without any problems. Thank you for the great service.

We have have had a Hot Springs Spa for 20+years, and have had very few problems with it. The few that we have had, have usually been of our own doing. On a couple of occasions we, have tried other spa repair companies hoping to save a little money on the repair, and in the end it always ends up costing us more than it would have if we had come to San Diego Hot Springs in the first place, A few years ago, we learned that lesson and so we no longer make that mistake. This year with all the rain in San Diego we had to replace the cover as not only was it water logged, but when it was opened, due to the excessive weight, the lift mechanism snapped ,and pulled off part of the back of the spa. Paul, ordered the new cover, and one of the techs was was able to rebuild the lift mechanism and simply replace the gas springs. They saved us a lot of money by not having to replace the lift mechanism. They went above and beyond and I'm thankful for them. read more

Grabbed some water treatment from here and realized I hadn't written a long overdue review for these folks. We bought a hot tub from them a few years ago and it was a wonderful experience. The sales associates were incredibly helpful and upfront about costs. No surprises and very transparent the whole process. They've been more than accommodating with any maintenance issues we've had and thanks to regular cleaning and care, our hot tub is humming like new still today. Not sure what it's like with Covid restrictions currently, but when this all clears up they'll ever let you have a practice soak in the store. Get your spaaaaaahhhhh on at San Diego Hot Springs. read more

Again excellent services and the tub is working great! Mike did a great job with the water balance and showing me how things work best. read more

The field rep was amazing! On time, called before to make sure I expected him. Knew a ton about the spa even though mine is an older model. I highly recommend. read more

I inquired about a hot tub yesterday via their website. BRIAN called me back at 9:55 AM, asked how he could help me. I then told him I was looking for a hot tub for around $3000. He laughed and said you're not gonna get anything for less than $5000. I said I'm sorry I think that's a little out of my budget then he said "good luck to you and hung up on me" I called him back and let him know that I didn't appreciate the way that he spoke to me. He didn't apologize and kept on saying that there's no hot tubs anywhere in America new for under $5000 He said he was the owner and if he is the owner I Wouldn't want to buy anything from this guy read more

Bought my second Grandee spa from them - great product, great service. This is just a superior experience than "cheap" spas - you can't compare these directly. I encourage you to do your research and buy a Hot Springs. read more

We are currently struggling with our spa purchased here. We bought a Free Flow portable spa earlier this year which has developed a leak. It's under warranty so we had a service team member come out to the house to look at it. He said he needed to come back with another team member as they needed to empty the spa then turn it over to inspect it. We never got a call back to set up the next visit and have called numerous times to try to reach someone in the service dept. We tried talking to other people in the office and always get routed to the vm for service with no call back. We were told they recently experienced turnover in the service dept., but a manager at this point should be reaching out to us to stay in communication. Extremely disappointing and doesn't seem to be in alignment with the good ratings I'm seeing here on Yelp. Leaving this review here as I see the owner is responsive to comments - so please reach out to us via dm to help us resolve this issue. E Smalley read more

I walked in today to get Some information and buy a spa. There was only 1 Salesperson, which i get but I found him to be super rude and short with me. I asked if they had salt water spas to which he replied in a condescending way, "well, we invented them". Ok, my bad, that i didn't know that. Then he said he was busy with another couple and i should have made an appointment. Well, I'd didn't say that online when i looked up the business. So he told me to wait 15 min, come back (as if my time wasn't valuable) or leave my info. No thanks. If you Want service, don't go here. I get it's Covid and you are strapped but you Don't need to be rude and off putting towards customers. read more

We just love our Hot Spring spa. We had small problem with it, the San Diego office sent out a service crew right out away and fixed it. The cost of the repair was covered under the warranty, so Super Bonus !! They are a joy to deal with and their product is the best in the market. read more

We are very happy with our Hot Springs Spa, and with your sales and service. We had several special requests, and you made it all very simple and easy. read more

These folks are really great. I bought a hot tub almost a year ago but when my wife and I were told by our fertility specialist to hold off on the hot tubs we took that seriously and asked these folks to hold onto it for us for a while. A year later - we were ready to enjoy it but we had since moved (I think everyone who could find a new place moved during 2020/Covid). Unfortunately, the new place couldn't take the tub - not with crews because of stairs and not with cranes because of power lines - even after looking at it several times with different eyes. At the end of the day, we returned the tub, but the lengths these folks went to work with us was really appreciated and when we are finally in a position to get a tub delivered they'll be my first and only call. read more

First class in everything! I did extensive research and The Hot Spring Spa came up #1. Love my new salt system. Love their follow up to make sure you are up to date on caring for it. Love their people. My repair guy recommended them over everyone! 10 stars! read more

Well, it finally arrived, almost four months to the day we ordered it, during COVID-19. We are so happy with our Aptos spa! Our sales rep, Brian was great, along with the delivery guys. We bought this plug & play with only family recommendations, no visit to store, trial soak, nothing, and we couldn't be happier. The 110v works great for Southern California. Fantastic value! read more

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Excellent Customer Service. Amazing work delivered! Very reasonably priced. Show up on time.

I originally began shopping for hot tubs from other brands, but after discovering how important it is to have a good local support system for any potential issues I quickly found San Diego Hot Spring Spas. From start to finish the team at San Diego Hot Spring has been excellent, answering any questions I had during the purchase process and ensuring I picked the right hot tub for my wife and I. James and Sam were great to work with and updated me each step of the way as our hot tub was built. Delivery of our beautiful Limelight Flair was simple and easy and we're now enjoying our new hot tub nearly every night. The team even recommended an electrician for the wiring that was fantastic. Customer service has been unparalleled and I know that we made the right choice purchasing from San Diego Hot Springs. Look no further if you are thinking about a hot tub. read more

San Diego Hot Spring - Limelight Flair - Hot Tub & Pool Near Me - San Diego, California

We love our spa! I wanted a Hot springs spa because we had one when I was a kid and it lasted forever! We've had ours now for six years and it's great. Also, these are made locally so I feel good about our purchase. We did have an issue recently with getting service for a minor leak. We had a scheduled appointment which they couldn't locate when I called because the appointment time window had passed. They took responsibility, apologized and rescheduled for the following day. They didn't make it then either. They explained it was an issue with their computer system and I don't begrudge them - there's no such thing as a "spa emergency". They came the following day and the minor repair was covered by our warranty. The technician even told us to keep an eye on one of the motors because he could hear it sounded funny. read more

Hector helped us find the perfect spa for our new home in Fallbrook! We gave him the our interests with the dimensions of our backyard spot and he immediately located a hot tub that was in the warehouse and ready to go. We had it installed and plunge ready within 2 weeks, when everywhere else we had looked (and we went to several places) said there was a 9-10 month delay due to back orders. The spa is fantastic and Hot Springs sent a technician to our home to make sure we had it set right. We had some electrical hook-up problems and Hot Springs sent out another technician Justin to help us with that problem. The spa is so efficient that we almost never have to check the temp or settings. Hector has kept in touch and made sure the spa was up to our expectations. We are VERY pleased with the company and service. Highly recommend! read more

San Diego Hot Spring - Hot Tub & Pool Near Me - San Diego, California

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