We had a new pool installed by Aqua pools from Homer Glen in August of 2016. We paid for a stamped concrete patio. The job is sub par. There are cracks everywhere (within 1 year) , pitting of concrete keeps coming out of patio started within 1 year), there is colored concrete on my house and pool, concrete patio was installed with a slick surface so when you are wet you slip and one part of my concrete is actually above my foundation line which could cause problems if water, snow or ice build up in that area. I have contacted Aqua pools and they say its normal. I tend to disagree. Cracks are getting longer, wider and more are appearing. The concrete company (Vander Veer) and the concrete supply company (Ozinga) also claim its not their fault. NBC 5 has been contacted along with my attorney. read more

Buy all my pool supplies here. Good selection fair pricing. Bought my pool heater here, had a leaking fitting at the inflow and outflow - very helpful - replaced the fittings at no charge. Another reason I shop Aqua! read more

DO NOT purchase a pool here! We purchased a pool less than 5 years ago from Aqua Pools. GM was super attentive when making the sale. I was not happy with the installation and contacted the GM right away. There were wrinkles in the liner and there were different sized gaps between the uprights and the pool wall. I was told by the GM that it would "fix itself" once the water was in. It didn't. Every year since, the top rail has separated from the upright in various places. I've contacted Aqua pools with these issues since. The GM gave me various reasons for the issues and told me it was out of warrenty. I was asking for help to fix the issues and wanted to know if these were common issues with Doughboy pools. Did not get any straight answers and was given the number to a sub-contractor for pool repairs. (This was the extent of the help we got to repair our pool.) This year, we have a hole in the pool liner and I have yet to hear back from Aqua Pools about the newest issue. (Pool is LESS than 5 years old) After contacting other local pool stores, I found that the GM sold us a top of the line pool wall with the cheapest top rail, all to make a sale. I was also told that gaps are normal but the ones I had were larger than they should be. I was also told that the different sized gaps were also an issue. They suspected poor installation was leading to the top rail separating from the uprights. They also questioned why we were sold a top of the line pool wall with the cheapest railing. I also found out that Aqua Pools has since terminated the pool installers they had contracted with. We had a pool from a major chain prior to this one and, in the 10 years we had it, never had ANY issues. (Pool was at the home when we bought it so it was well over 10 years old.) We have tried to work with Aqua Pools but they keep putting the blame on us and will not take responsibility for the installation or the low quality of their pool parts. After a review on FB, Aqua pools contacted me and asked me to contact the GM. I let them know that I had spoken to the GM several times already. They stopped all communication after that. We tried to support our local small business with very poor results. I DO NOT recommend Aqua Pools for your pool needs! Stay clear of this business for their poor customer service after the pool is purchased. read more

If there was a negative star rating for these people that is what I would give them. Don't ever use Aqua Pools in Homer Glen! They will sell you on awesome customer service and when the time comes to use their customer service which is all the time after your pool is installed they are never available and they put it all on you. To top it off they tested our water and treated it for a pool much larger than ours which resulted in another $700 worth of chemicals and now another week to aerate it...they installed our $50,000 pool...how does this happen!!! read more

Poor managment. They hire and outside source to instal pool. The contractor never shows at appointed schedule time and doesn't return calls. This reflects on the pool store since they hire this man out. Dissatisfied. Our pool was to be installed June 22. Its July 2nd and still no pool. They were to come today. Again no show. I would not suggest this place, read more

We purchased our inground pool from Jim and crew 14 years ago and just this month, replaced the liner that was supposed to last 10 years !! Tony and Ricky just finished installing our new dark blue liner and it looks awesome with not a wrinkle to be found!! If you are planning to build an inground pool, these are the people you want to do it!! They are very professional and have an incredible work ethic !! Thank You !! read more

Used Aqua pool's on staff installers (although they had a different company name) to replace my pool liner. It may be the worst job I have ever seen. There are wrinkles on the floor of the pool, on the side of the pool and big air pockets around the skimmer. They were delayed several times by weather but they rushed through the job and left me with the lousy results. Will not be doing business here again. read more

DO NOT use this company. We used their spa repair department for some work on our hot tub. The secretary would not even talk to me until I gave a credit card number. They are all about getting their money while providing NO service! The repairman who came out mumbled everything he said and was obese. He barked orders at very unhappy college boy to do the physical labor. It was all by trial and error. He kept trying different parts while costing us a fortune. And let me add he was 2 hours late! which I left work early to meet him because he doesn't work past 5:00pm. He did not fix our hot tub. I called another company with a very knowledgeable repairman who fixed the problem immediately! Please do your research, they are not the only company in the area that works on spas!!!! DO NOT USE Aqua Pools!!!!! HORRIBLE read more

In the fall, a manager told me to wait until spring to call for a replacement liner and autocover. Called March 1, and Sandy in the office rudely informed me that no one would have said that. Said I should've done it in the fall. Wait list was now June. Called in May to schedule; Sandy needed info on existing cover. I Called next day, left information with another office person. No return call. I called over a week later and Sandy rudely once again said she had no information and didn't believe I had called. On May 16th, I had this company "open" my pool. Found a crack in skimmer basket and leaking heater so was advised to get service prior to turning on filter and was told the office would call me with a quote for the issues. I was charged 255$ for this service for a bit of shock and unplugging the valve returns. To date no one has contacted me regarding services needed. Poor customer service is an understatement. read more

What a good scam they have going. A monopoly? We called needing a new pump for our hot tub. They quoted 5 hundred something dollars, then 1-2 hours to install at 80 dollars per hour. We called the hot tub company directly, got the part shipped direct from Florida for 200 DOLLARS LESS. Then call Aqua Pools back to get their technician to install it, and we hear IT'S DOUBLE to install it since we didn't get the part through them. Do the math. They up-charge for the part by 200 DOLLARS in the first place, then when we source the part directly, they want to charge us 100% more to install it. NEVER AGAIN will we use these people, it's cheaper to source parts and supplies directly from the manufacturer AND PAY SHIPPING FROM FLORIDA, then it is to use Aqua Pools technicians. Like I said, what a good scam they got goin! Not everyone can do hot tub maintenance, it's not the easiest thing, but we'll find a way WITHOUT AQUA POOLS. -John Janeczek, Homer Glen, IL read more

They winterized my pool for 17 years until I had a problem with freeze damage. They wanted nothing to do with thier warranty. Don't have this company ever service your pool. Not reputable at all!!! They do not stand behind thier work. read more

Our pool was built by All Seasons, but several years ago Aqua Pools became our go-to problem solvers and servicers. They are reasonably priced - way below All Seasons. And they are true problem solvers - looking for a long term relationship, not just a quick fix. I trust them implicitly. Thank you Aqua Pools. read more