We ran into some issues after our annual maintenance and Christopher responded to our…read moreafter-office-hours call right away. He was able to troubleshoot over the phone and walk us through a quick resolution of the issue. I spoke with Christopher a couple of times with follow-up questions and he immediately answered the phone and was incredibly helpful. Talk about great customer service and quick responses, we were so lucky he was the technician on-call. We are exceptionally grateful for his help on a Saturday afternoon. Many many thanks from a long-time customer.

From our first discussion about our water problem I felt these guys knew what they were talking…read moreabout. Service guys arrived on time and were courteous and professional. They installed new reverse-osmosis system and that old smelly water is history! So if you want odorless clean water throughout your home or at any specific location, I suggest you contact them! SLW Maynard, Ma

Technicians were very good, manager with them was trying to upsell the job. Being I knew exactly…read morewhat the job needed, and he assumed I did not, as I'm female. Tried to sell me 6500.00 for things that I absolutely did not need. I did not agree and had them do only what was necessary and not $4,000 over what he mislead me to believe I needed. Not good business.

I called Comac to replace a water pump in my house. Their service was beyond my expectations…read more They did a great job of communicating and were out quickly. The install techs, Bob and Ryan were professional, pleasant and did the job in a very short time. Everything was cleaned up and the new pump is working perfectly. I highly recommend Comac for any pump or wells work. Thank you!

If there was below 1 star, I would of done it. E.R. Fabian & Sons acquired me as a customer when…read morethey took over AAA Water Pump & Filter -- and I have never even called upon them until recently and it was because I was long overdue for a water test, which I scheduled, took the day off work to be at the house, and they simply never showed up. No call, no message, no explanation. I left multiple voicemails afterward and never received a single response. It's clear they dropped me as a customer without even trying to provide service that they inherited me as a AAA customer. Not an honorable or trustworthy company is all I was left with. Extremely poor communication and reliability. There are much better well and water service companies in the area. Do yourself a favor and go elsewhere. AVOID.

I had ER Fabian install my water softening system about 9 years ago. I had the system fail and…read moreneeded service about 3 weeks ago. I called right away and left a message on a Friday afternoon, nothing, called Saturday got the answering service, nothing, called twice Monday, nothing, finally called Tuesday for the last time and received no call back to date. I emailed Bob, nothing. Ended up going to Forest Pump who came right out the following Friday and installed a whole new system. So disappointed with Fabian.

Epping Well and Pump installed a submersible pump in our well sixteen years ago and it's still…read morerunning great. We had a check up recently and they were very responsive.

Always answer the question everytime i call for my water filter problem. The associate super nice…read moreand professional.

Years ago, I purchased a water softener treatment system from Secondwind Water Systems Inc. I chose…read morethem because they were a customer of mine and had excellent reviews. During the quoting and installation process, they were everything you hope for--consultative, educational, and professional. Since then, their ongoing service has remained top-notch--prompt, proactive, friendly, and helpful. About a year and a half ago, I started noticing a sulfur odor in my water. I called in, and my sales rep personally guided me through how to shock the well and troubleshoot the issue. He also said, "If this doesn't solve it, I'll help you upgrade the system." He followed up a few times after that to check in--no pressure, just care. Fast forward to today: I decided it was time for the upgrade. I sent an email. Within 20 minutes, the same rep was on the phone. He remembered me. Within an hour, he was at my house. He explained what was happening, walked me through the solution, provided a quote, explained next steps, and even scheduled a follow-up to ensure satisfaction. That's what earns repeat business. I won't shop around. That's what earns trust. That's what earns referrals shouted from rooftops. This is the kind of experience we should all strive to deliver--and it's a reminder that great sales aren't flashy. They're grounded in reliability, responsiveness, and relationships.

Amazing company! Have been using Secondwind for all our water and filter needs since 2010…read more Christine is awesome and goes above and beyond to help the customer. A+

I had a few companies come out and let me know what I needed. First thing Chris did was test the…read morewater (which no one else did ) and then go over the results with me in detail. I never felt rushed or pushed for a sale. He made sure I understood each result and answered all my questions. We then went over the systems and again wasn't pushed to go more then needed. I had asked about something another company told me i needed but based on my water results he let me know I didn't need it and save the money. Installation went smooth and the install tech walked me through the system and how to make changes if I wanted to. I would recommend Chris and Pure Water to anyone looking for a system. Not just a great system that Im very happy with but great service and folks that care

After a year having a new water system installed, one tank started spurting water. I called,…read moree-mailed and texted Chris, the seller, to no avail, (two weeks). After I called another number I was told that another tech from Augusta would come down. The man told me that the tank that was spurting had a crack in the head. He turned the bypass off and it stopped leaking after a while. He told me there were three tanks I did not need and to fix it, it would take another $8,000.00 and that was at a discount. I had already paid the Pure Experts almost $14,000.00, so I told him I was going to get another opinion with another accredited water system company (the Pure Experts and Aerus are not accredited by the BBB). I wouldn't recommend the company to anyone!!! Since this writing, I have found out things I cannot divulge. "The Pure Experts" on Warren Avenue, Portland,ME are scammers! Period!!!!

Great experience! They came next day to replace our well pump and provided an honest and…read morecompetitive quote. Would recommend

Good experience, Scott is great. Got my pump replaced 36 hours after I called. Would been faster if…read moremy pump wasn't intermittent the first time he came. He got it up and running Monday around 1pm hung around for 30 min making sure it was working again (after a control board replacement) and it was working as it should multiples cycles on and off. Later that night no water, came back at 9am and had the pump done around noon.

Johnson Plumbing replaced two water heaters in my rental property. Everything went well. Their…read morecommunication with my tenants was very good. The equipment came with a 10-year manufacturer's warrantee.

Gardner and team did a great job replacing a water heater for us on short notice. Was able to get…read moreus hot water again on one days notice. They also replaced a shower faucet at the same time. Can't say enough good things about Johnson Plumbing. Quoted price was below the 3 others and job was done in about 3 hours. Super happy.