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    Aqua-Tots Swim School Arvada

    3.8 (8 reviews)
    Closed Closed

    Services - Aqua-Tots Swim School Arvada

    Group fitness

    Virtual fitness classes

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    2 years ago

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    Lisa O.

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    1 year ago

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    3 years ago

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    2 years ago

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    3 years ago

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    Lisa O.

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    3 years ago

    Swim lessons have been so good for my son! I'm so excited to see this swim school added to Arvada!

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    3 years ago

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    British Swim School of Denver Marriott Westminster

    British Swim School of Denver Marriott Westminster

    4.3
    (11 reviews)
    3.0 mi

    Maddie is absolutely incredible with our kids!!!! We love this swim school so much and we recommend…read moreto all our friends.

    Do not bring your special needs children here, especially if they are on a waiver, it has been a…read moreliteral nightmare. My son is 5 and has level 3 autism. He's on a government waiver that pays for his swim safety classes, which British Swim School knew about and claimed to have experience with. I PERSONALLY paid registration to Eliza, who enrolled us, to get him in and the government took over from there. Mind you, I'm supposed to be reimbursed for the registration fee and any additional funds from a $1000 check from the government. When I mentioned it to Eliza she stopped communicating with me. So my son missed swim class twice, once because of croup and the next weekend his dad tested positive for Covid. I followed all procedures and emailed and texted BSS. I actually called the hotel as well because it was short notice and I wanted everyone to know. The owner Nikki eventually called me and accuse my son of missing his first class too, so 3 in total, which was wrong and I corrected her on. The school literally took his picture on his first day. Then she has the audacity to say the same thing to my sons waiver case manager, who then expressed to me how rude Nikki was to him. This was my email to BSS after speaking with the case manager. "Hello, I just spoke with Elan, and he mentioned that Nikki complained about Lincoln missing two session. Lincoln had croup one week (could have been Covid we didn't test him) and the following week his dad tested positive for Covid. I would never bring a sick child into swim lessons and expose other children, so he missed those two sessions only. And I emailed and texted both times and I called the hotel to make sure everyone was informed about the Covid situation. Nikki then called me under the impression that Lincoln had missed his first session as well, which was incorrect, and I feel like because of that presumption and the funds issue, I have not been treated well by her. I understand there was an issue with the payment, which has been rectified, and I had zero control over; however, I do not understand the continued complaint about my sick child missing swim lessons. Please tell me what I should do differently if Lincoln is sick or exposed to Covid? This is not at all what I expected when I talked with Eliza about enrolling my special needs child at British Swim School. Amber Houghton" I posted a review here just like this one and Nikki called me extremely apologetic and wanting to make up the classes he my son had missed FINALLY. Then she did it again tonight. We were discussing additional classes and the payments and the registration fee. She told me she hasn't been paid as of yet by the government (again, they told me they've worked with these programs before) and that she can refund the registration fee when she received it from the government. I corrected her and let her know I paid out of pocket for the registration and my card should be on file. She responded with, "No card on file." I then responded with a screenshot of my confirmation email with my debit card number attached and on file. The amount of discrimination and disrespect is staggering. And I have all the emails and texts to prove it. I wanted to continue to see the swim instructor Sophia because she's amazing and I would gladly pay out of pocket, but instead I'll be canceling every session we have. Thank you Sophia, you were incredible. Nikki, you should be ashamed of yourself. And from what I can see from other reviews I'm not the only special needs parent having these issues.

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    British Swim School of Denver Marriott Westminster
    British Swim School of Denver Marriott Westminster
    British Swim School of Denver Marriott Westminster

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    Aqua-Tots Swim School Arvada - swimminglessons - Updated June 2026

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