Members for almost 5 years now... Front desk is still the absolute rudest- it's like mind blowing…read morehow incredible rude they are. Please change your front desk staff - your members are greeted (well, not really) by the absolute rudest people. I can't even. It's awful. We pay a LOT for our membership and it's like insane how rude they are. Everyone talks about it/ it's shocking nothing has been done about it. If it wasn't for the therapy pool and the fact that it's practically across the street from us, we'd cancel our membership. Based on front desk alone. Absolutely awful. Equipment is subpar - they need mirrors in the weight section upstairs as well. WiFi is terrible as well if you plan to listen to anything on your phone while there too. The front desk though... man.. they're the worst.

The staff is so rude. Stopped by to ask about the membership and they just pretended that they are…read morenot even seeing me...Would not get a membership here even if it is free.

Locker room is very dirty . Way past needing a clean coat of paint too. Entrance, waiting area and…read morelocker room look run down and poorly maintained. Student lessons are done at the far opposite end of the pool where there's no way anyone can observe them. Drink vending machine was out of most items, including water, and soda purchased was HOT as if machine was heating contents instead of refrigerating. Staff was clueless. All adds up to poor management oversight.

My children have had a great experience with swim lessons at Superior Training. We had tried a…read morepark district years ago with my first, but we quickly realized how poor the level of interaction was with the instructors and the lack of progress being made.  We switched to Superior and have had a great experience since then (in fact, we just enrolled our third child). The ratio of instructor to child is excellent, allowing swimmers to become comfortable in the water and learn skills at a faster rate. I highly recommend Superior Training!

We've been attending this location for our 2 kids for over two years now. My entire family used to…read morelove it here, but lately something has changed. It appears the entire staff has changed and with it the warm vibe. The last few weeks my kids have just been swimming back and forth across the lane without much demonstration or apparent guidance from the staff, whether it has been one or two trainers in their lane. The trainers also used to interact warmly with the kids while in the water (or out), now the trainers look bored and interact with the kids minimally and without the same enthusiasm. It is the same facility, but the staff that made it such a wonderful place are gone. My children have always loved their trainers and now have nothing to say about them. I think it is time for us to start looking for a new place for swim lessons.

Change in management and staff- quality has gone downhill!!…read moreManager from Naperville location called back in response to our initial harassment complaint- full of the same bad attitude, poor customer skills as displayed by their team member. You share your experience with this new management and it goes no where. Bad manager translates to some bad apples on the team. Glad we won't be going back EVER again!!! Better swischools out there.

If you're looking for an indoor tennis membership, Wheaton Sport Center (WSC) is an excellent…read morechoice. They have friendly staff, efficient service, and adequate facilities and equipment. For our family, WSC serves multiple purposes. My husband is an active tennis player who tries to play at least twice a week. Considering how brutally cold Chicago winters are, it wouldn't be feasible to play outdoors during the winter months. So with WSC, he has been able to find a community of players to play throughout the winter. On the weekends, my husband would give our young girls and cousins private tennis lessons. There are four, all year-round, indoor courts, and eight dome courts for the winter. We have been consistently going every weekend for the last four months and have yet to encounter any availability issues. In addition to tennis, our girls have also joined the swimming lessons. For level 3, there are usually 2-4 instructors. Thus far, we have had a good experience with Ms. Abby, Mr. Christopher, and Ms. Christina. The class size is generally around 8-12 kids depending on attendance. Knowing how young children are, it takes a ton of effort and patience to get them to listen to instructions. Huge kudos to these instructors for having that high-level patience! As for myself, I would utilize the gym equipment such as treadmills, ab machines, and weights. All of the equipment are well maintained and clean. WSC could get busy on the weekends but I have not had trouble with machine availability. All in all, WSC is a solid place for anybody looking for a place to play indoor tennis, have young children who are interested in swimming, and/or just trying to maintain healthy life choices.

After learning how important ADA laws are for people: this place is amazing. Both boys had an…read moreinterpreter. The coach even knew some signs she used with my 12 year old when the interpreter was with my 11 year old. The staff are trained in handling ADA accommodations.

As stated before, I hardly ever review. I have to feel VERY strongly about someplace before I'll…read morewrite a review. I feel very strongly about this place, and I'm tired of seeing the negative griping reviews about dumb stuff, so now I'll leave an opinion. First of all, yeah, it IS expensive. However, I don't understand why people who are actual members of the club would complain about this. It's not like they tranquilize you, haul you in the door, and then get you to sign a contract that you've never seen the price on. No one makes you hand over the credit card. The price isn't a surprise. There are gyms for everyone, in all price ranges. So here's the deal, if you think it's too expensive, then DON'T PAY FOR IT. Don't complain about it. Just go somewhere else. You can do bare bones ten bucks a month at some local chain gyms. However, I'm pretty sure the people who are complaining about how expensive HT is, would go to one of those and complain about how dirty it is or the lack of amenities or something. Secondly, yeah, there are a lot of kids. Kids are people. They are small people, but they're people nonetheless. We pay dues for our children, just like we pay dues for ourselves, so they have every right to be there. Some of us pay the expensive price BECAUSE of our kids. The child care is stellar. I actually found HT by typing "gyms with child care that doesn't suck" into Google. True story. If you're all good with a teenager in a back room watching your kids, or you don't have kids to watch, then maybe you should go to aforementioned chain gym for ten bucks a month. I digress... The staff genuinely care about the children. They get books and crafts and outdoor play time. Is it really that big of a deal that you can hear happy children playing while you're upstairs? I find the dude trying to lift 50 pounds more than he really can, grunting, yelling, and dropping shit to be far more annoying. BUT! Be glad, for there is a solution. Put in a pair of earbuds and listen to some music. Voila, problem solved. You're welcome. I also find it astonishing that people are complaining because people are *gasp* USING the track. It really sucks that they're in your way. But people are at all levels of fit, and not everyone has your running prowess. Some people walk. Some people jog. Some people run damned fast. Some people walk in pairs. Like everywhere else, if you are coming around a corner, and someone is in your lane, you simply need to call out, "On your left", and people will move over. I know it's hard to accept that you aren't the only person in the world, but well...you're not. And as for the people complaining about the large amounts of fat people and old people, well shame on you. You should be jumping up and down for joy. People are getting fit. Losing weight. Taking care of themselves well into old age. Much less of your precious tax dollars you'll have to spend later on taking care of "sick fat old people". Just sayin'. Clearly, I love this place. The child care staff is great. I can take my toddlers into the pool. I can relax in the hot tub post personal training session. I love that the staff is so hugely diverse - so many different ethnicities, both genders, all sizes, a wide range of ages. The staff is friendly, professional, and fun. The personal trainers are a.m.a.z.i.n.g.!! They'll help you and answer questions, even if you aren't in one of their classes or paying them for private sessions. And when you do sign on, they tailor activities just for you and your skill set, and then they push you hard, past what you could do and into what you are capable of doing. Signing up for personal training sessions was one of the best things I've ever done. There's a salon (Billie gives a mean haircut!) and spa. Hot tubs, two pools, sauna, steam room. There is shampoo, soap, and conditioner in the showers. Towels are provided. There's a pro shop and cafe/juice bar. There are SO MANY classes to choose from. There are, blow dryers, q-tips, deodorant, and combs provided in the locker room. There are several curtained off, private dressing stations in the locker room, as well, for the more modest among us. It's always clean. It's nicely decorated. I really don't understand people who continue to pay and still complain. It's not like getting a shitty meal at a restaurant. You complain. You make your unhappiness known. Then you DON'T GO BACK. Why keep paying the high dues, keep showing up to someplace you obviously think has so many flaws, and keep complaining about it. Of course, you're allowed to not like the place. You're allowed to think they do everything wrong. But if that's the case, then WHY do you go back? Yup. Don't get it. Wow this is long. TL;DR: It's a great place. The dues are high, but as the saying goes, you do get what you pay for. All the people complaining about trivial and petty things are entitled whiny wankers.

Tennis courts were resurfaced, they put too much sand and acrylic ( paint) now when the ball…read morebounce, it jumps extrmely high out of control, like I've never seen before in any other court. I have played all over Illinois outdoors and in about 5 indoor clubs, (Oakbrook, 5 Stars,Naperville, Algonquin,EOLA Academy, etc,etc)and no other club has a surface like the one they just got at this place, it's like playing a different game now. It was good before, don't know who makes the decision to resurfaced thecourts because they messed them up.

Currently on senior tour group with Deb and Jenny. We are 50 seniors aged over 65 and multiple…read morepersonalities. Both of our hosts have gone beyond exceptional help. Weather was not the greatest and they smiled through it all. They have kept us busy and provided an experience with great stops and food choices were surpassed. Hotel rooms overlook Lake Huron with fully furnished balconies. We still have one more day tomorrow. I could have never done this trip without them and i have met some wonderful friends. Thank you for having such great people who plans these wonderful trips and working hard to keep costs affordable. I just wanted you to know your seniors are so lucky. Thank you so much

I have attended a lot of events at the Lisle Sr Center for many years. Everyone has worked very…read morehard to make this a great place for seniors. I do miss having our own bus to travel to various events. Perhaps in the near future we will once again have our own bus and continue to take mini trips.

Stay away from this swim school!!!! All they want is your money. They used to be awesome but as of…read morelate some of the amazing people have left and they have gone down hill drastically. On top of the service getting worse and the facility not being kept up the prices are getting higher. Lastly, they don't mind cancelling on you last minute but if you cancel on them last min that's not allowed or you lose a class. Literally they called me last week to cancel my class on that same call I asked if I can cancel a makeup class so I would have to wearing an almost an hour in between classes and I was told no I would lose that class. "Hold on you literally just cancelled mine but I can't cancel the makeup?" and " I have to wait around for an almost an hour for the next one?" Complete disregard for your time again as long as they get paid. It doesn't matter. We cancelled our membership immediately and are starting somewhere else next month.

Our child has thrived here. I honestly don't understand some of the hateful reviews. We haven't…read moreexperienced anything close to what the 1-star reviews are saying. Yes, it can get messy. There are a ton of kids coming in and out throughout the day. I've seen staff cleaning. We started sending my daughter two days a week since she started late in life because of covid. I have enough trust in the teachers to drop her off where she needs to go, and I sit in the lobby. All she has done is thrive. It's hard for a teacher to work with kids if they are turning to find their parents all the time. She will be six this month, and she will be in level six.

My son went here for 2 or 3 months. We liked the time that was available for lessons and there was…read morealways plenty of seats available. The atmosphere is good and the staff is nice but our son made no progress. He struggled to separate and there was no guidance on what to do or attempts to assist weren't initiated until more than half of the session was over. In his brief time in junior 1, all our kid did was throw things in the water, shimmy the wall, and splash at the instructor. There was one day we had an elmhurst sub and that's when we saw our kid actually practicing kicking and back floating.. so we left shortly after that to go to the elmhurst location.

Went to check out Goldfish Naperville after receiving an email about their "FREE family-focused…read moreevent from 2-5 PM TODAY." We arrived at 4 PM with our baby, only to be told the pool was closing at 4:15 PM. That important detail was nowhere in the email. Apparently there were signs posted at the facility, but this was only our second time there, so that didn't help much. What made the experience worse was the cold, dismissive attitude from one of the front desk employees and the manager who wrote the email. There was little accountability and no real empathy for the effort it takes to time naps, feedings, and get a baby out the door for an event like this. Our daughter was so excited when we walked in and then promptly heartbroken as we walked back out. It's hard disappointing your kid, but it's even harder when it could've been avoided with clearer communication and a little compassion. Mistakes happen, but a sincere apology and some understanding would have gone a long way.