Their precise site prep work, the tidbits of pool knowledge they offered, and their attention to…read moredetail were all incredibly impressive and appreciated. Highly recommended if you want your pool installation, or liner replacement, done right!

Wow! What an amazing job done on our pool from Al and his crew! Our pool looks brand new!…read more Melanie was wonderful to deal with and always returned my calls or text messages immediately. Don't hesitate to use this company, truly the best around!

They no longer have retail sales. I had a nice ride only to find out they are out of businessread more

NO SHOW/NO CUSTOMER SERVICE Do NOT Reccommend Sweetwater Pool Service. I would give them a ZERO…read moreif I could. I can safely say this was the Worst customer service experience Ever. I called Sweetwater late in late March 2023 to arrange for repair and service on my pool. I booked an appointment to have my pool serviced on June 14, 2023. (You have to book early or lose the season! Thats why the way they screwed me was hard. It was too late to get anyone else). On April 4 they sent me the The Confirmation email for my service for June 14. I re-confirmed in May, and again in emails in June. MORE than 3+ confirmations! The day of the appointment I re-arranged work to be home for most of the day, and coverage for an hour I had to be out. Nothing. NO SHOW. NO RESCHEDULE. At 7:30 pm I heard from a SW tech who said he was running very late, it was raining, and he preferred to come back when it was not raining and SW would re schedule my appointment. I NEVER HEARD FROM ANYONE AGAIN. When no one re scheduled I emailed the Account Manager Harry Carter that had booked my appointment and spoken to me in March about the work I needed. I emailed 2-3 more times and called AT LEAST 6+ times over the following month. NOT ONE CALL BACK. Then I was really stuck by July and UNABLE to find service for my pool, or make the weekly arrangements because everyone else was booked, which was why I started in March. I guess business must be great for them to treat customers so shabby. Put them on the 'DON'T WASTE YOUR TIME list' because they might not show up for you either and then its too late to get anyone else in.

I have been using Abramo for service to my pool for about five years now. Managers Mike and Nick…read morego above and beyond every time to provide the best possible experience, They are honest and ethical in their business doing the best thing for the customer without fail and their prices are fair. Their service and professionalism is significantly better than their competitors in the area. They have made a customer for life out of me.

I have a large in-ground pool and have been using Abramo for my opening/closing and service. Last…read moreyear my heater died and they told me I needed a new unit. I asked how much that was going to cost and they told me "About six grand". Then they told me I would need to hire an electrician and a plumber to install it. It's a lot of money so I decided to shop it around. The most expensive price I got for the unit locally was $4700. I went online and bought it for $3770 (including taxes and shipping). I paid a third party tech to install it. After installation, I had some concerns because it didn't seem to be heating at the same rate as our previous unit. We called Abramo's to have them check it out and they gave my wife attitude, saying "why would we service it when you didn't buy it from us?". Talk about spiteful arrogance. It's not like we were looking for something for free. I mean I have my car serviced at a different dealership from where I bought it. I ended up calling Everclear in Billerica and the owner himself came out the next morning. He checked the unit and said that it was working as intended and that the problem was actually the previous unit malfunctioning. He gave me some good advice about the pool and ended up not even charging me for the call. I now have a new pool company.

After being ghosted by other local pool leak companies, South Shore Leak was a breath of fresh air…read more Rich responded quickly, showed up on time, and immediately got to work. He diagnosed the plumbing leak in my gunite pool (which was less than 3 years old) with confidence and repaired it with surgical precision. The digging was minimal and exact, and he left the travertine decking looking untouched. His professionalism, attention to detail, and follow-through was a relief. I would gladly act as a reference for Rich anytime. Highly recommended! Thank you, Rich! You saved our summer!

The company has great members of staff that are always happy to help on top of their main duties…read more Everybody is very friendly, responsive and finds the right solution to the problem which makes us up to now having service from Usa Swimming pool team. Highly recommend to have your swimming pool in its right condition!

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Came out assessed and went to work. Got my green murky pool water clear and offered maintenance…read moretips. Very friendly and professional

Mike & Bruce arrived on-time & immediately set to work. They're both kind & professional They did…read morean excellent job of cleaning our gunite in-ground pool. We'll be utilizing their expert services for our ongoing pool maintenance, cleaning & repair services, including opening / closing.

We had a really positive experience working with JCK. Their customer service was great, easy to…read morereach and helpful. They did a good job taking care of our pool everything looked clean, refreshed, and well maintained afterward. They also made sure the pool deck was cleaned up and looking great too, which we really appreciated. We're very happy with how everything came out and honestly have no complaints. Overall, quality work all around and plan to continue to use them moving forward!

recently had a fantastic experience with this company for my pool opening. They called the morning…read moreof the appointment to provide a specific arrival time, which I really appreciated. The team did a great job with the setup and even went the extra mile by cleaning up the surrounding deck area. They performed a thorough preventative maintenance check without rushing and left us with clear follow-up instructions to ensure everything stays in top shape. It is rare to find such professional, high-quality service at a fair price--I highly recommend them!

My review isn't for any actual service. The reason is because after multiple attempts to get a hold…read moreof someone to schedule an appointment, I gave up. I contacted them multiple times via the contact page on their website and even called and left a voicemail but no one ever got back to me. My advice to the business if anyone reads this review... don't ignore potential customers. Even if you aren't taking on new customers, it's common courtesy to return a phone call or get back to someone who contacts you via your website. I am happy to update my review if anyone gets back to me.

We recently bought a home in Beverly that has a inground pool. We had no idea how to maintain it…read more We called Expert they had someone out in a day to look at it and replace our pool pump (same day service!). We were up in running and the tech spent extra time with my husband to explain how much earth to add, etc. Call them!