The company has great members of staff that are always happy to help on top of their main duties…read more Everybody is very friendly, responsive and finds the right solution to the problem which makes us up to now having service from Usa Swimming pool team. Highly recommend to have your swimming pool in its right condition!

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.

Came out assessed and went to work. Got my green murky pool water clear and offered maintenance…read moretips. Very friendly and professional

Mike & Bruce arrived on-time & immediately set to work. They're both kind & professional They did…read morean excellent job of cleaning our gunite in-ground pool. We'll be utilizing their expert services for our ongoing pool maintenance, cleaning & repair services, including opening / closing.

I have used Endir at Aquafully twice. He detected a leak (2025) that was driving me crazy and I was…read morelosing a lot of water. My pump wouldn't prime (May 2026) and he told me it was gone. He replaced it and will install a new Polaris pump that is gone as well. He's a total professional and is very good at his job. Definitely recommend.

In the heat of last summer the water flow in our pool was minimal We were very pleased with the…read moreservice from Ednir A leak was found and fixed We had reachEd out to several other pool services and they could not fix the problem

Their precise site prep work, the tidbits of pool knowledge they offered, and their attention to…read moredetail were all incredibly impressive and appreciated. Highly recommended if you want your pool installation, or liner replacement, done right!

Wow! What an amazing job done on our pool from Al and his crew! Our pool looks brand new!…read more Melanie was wonderful to deal with and always returned my calls or text messages immediately. Don't hesitate to use this company, truly the best around!

Pool Pals has been my Pool service provider for more than 20 years since the early days of their…read morebusiness. Their commitment to customer service and quality of their work is unmatched. They go over and above the call of duty to ensure their customers have positive experiences. They have taught me so much about the operation, care and maintenance of my pool, and their honesty and professionalism is extraordinary.

I submitted the below and never received a response…read more Here is a bullet point list of our recent experience with your staff in Norfolk MA. Service was completed to replace the salt cell. System didn't work. It was obvious it had never been tested. Christopher recommended another path that required additional service/parts - VERY expensive solution. My husband replaced a dollar fuse, and the system worked. We had a separate service request. The work done was not what was originally discussed (much less this time) The invoice arrived 20% higher than what was communicated via text, with NO detail (just flat fee) We asked for the invoice detail We received an invoice with two lines (service and parts) The parts did not reflect the parts used. It totaled $165 and had generic parts, some of which were not even used. The service hours did not reflect the time invested. Christopher stated he would agree to revising the invoice to reflect what he had listed originally in the text to my husband, as a "favor". He would not revise the estimate to reflect the actual work done or parts use. I stated that I simply wanted to pay for the job completed - parts and labor. I have all of this in writing via text. And, we tried to give him many opportunities to correct the invoice without any negative assumptions. In the end, we will pay our invoice. I just know, as a small business owner, your reputation is very important. If customers don't have confidence in the integrity of the work being done, it definitely limits the success of the brand.

I'd like to start by saying, I'm everybody's skeptic. Our first pool (from Namco) lasted us 15…read moreyears. When the wall blew out, we had a "pool contractor" do the warranty replacement. From that point on, our pool was a disaster. After last year's brutal freezes, the wall blew out again, Our replacement was a premium grade from Pool and Patio in Coventry. My wife searched for days, and we finally decided in Mark. Despite a few "sour apples" from obviously difficult, hard to please people, after speaking with him, we were convinced he was our choice. He showed up on time, well prepared, and very informative. He was very professional and the quality of his work was very obvious. He took percautions keeping in mind the landscape, and explained every key step. Mark has been doing this since he was ten years old, the quality of his workmanship is clearly evident. In chatting he explained how far he'll go to make sure his customers are happy. He's very ambitious, and hardworking. As the pictures will show, his workmanship is excellent. His rate was unmatched and very fair, (especially compared to others that wanted to charge me double the installation rate) He explained how his business offers pool closings at a very reasonable rate. We will be happy to have him close our pool from now on, in addition to any future service work needed. He will also be first to be recomended to any friends looking to install a pool. Unless you're a person that just can't obviously be pleased, you'll have no worries here whatsoever.

I initially contacted Mark while shopping around for above-ground pool installation and was…read moreimpressed by how quickly he responded and answered all my questions. He came out for a quote and seemed professional at first. But on installation day, I was surprised to learn he had subcontracted the job to someone else, a contractor who was rude, unprofessional, and canceled because of light morning rain, even though the forecast cleared up by 9 a.m. Mark agreed with their decision and told me to call someone named Carlos, who could "get me in ASAP." I was confused why was I calling anyone else when I had hired him to do the job? We took time out of work to be home and based on the forecast for that day I found it ridiculous! I get if there is going to be chances of heavy rain then obviously a pool install should be cancelled but it was literally dry the ENTIRE DAY after 9 am and the ground was hardly wet where I live! When I questioned it, Mark told me he doesn't make money on the installs and just passes the work off to other contractors. He said he had "no time for me." I was never told the job would be subcontracted, even though the permit was pulled under his company's name. In the end, I can't recommend him due to the lack of honesty and professionalism. Fortunately, the second crew (despite bad reviews) showed up as promised, worked through the extreme heat, and did a great job!

if i could give 0 stars i would he put in my liner for best pool liners (crooks) and mr vazquez was…read morea willing con man for them pool leaking since oswaldo installed the liner now i must sue him in small claims court and best pool li ers by the way liner wrong size and he did not even know he put it in anyway!

They were knowledgeable and we were very satisfied with how quickly and thoroughly they opened our…read morepool . Thanks Vazquez Best Pool Liners !