We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.

if i could give 0 stars i would he put in my liner for best pool liners (crooks) and mr vazquez was…read morea willing con man for them pool leaking since oswaldo installed the liner now i must sue him in small claims court and best pool li ers by the way liner wrong size and he did not even know he put it in anyway!

They were knowledgeable and we were very satisfied with how quickly and thoroughly they opened our…read morepool . Thanks Vazquez Best Pool Liners !

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

We just finished getting our pool re-tiled by Jon and Jen. What a joy they are to work with. They…read morecommunicated well to get everything scheduled and showed up when they said they would. The job site was spotless at the end of each day. The work is gorgeous and I would hire them again in a minute.

From the owner: Our business specializes in Gunite/Concrete Pool Repairs & Restorations. Specialities include…read moreEpoxy Painting, Tile Repair/Replace, Deck Repairs.

They no longer have retail sales. I had a nice ride only to find out they are out of businessread more

NO SHOW/NO CUSTOMER SERVICE Do NOT Reccommend Sweetwater Pool Service. I would give them a ZERO…read moreif I could. I can safely say this was the Worst customer service experience Ever. I called Sweetwater late in late March 2023 to arrange for repair and service on my pool. I booked an appointment to have my pool serviced on June 14, 2023. (You have to book early or lose the season! Thats why the way they screwed me was hard. It was too late to get anyone else). On April 4 they sent me the The Confirmation email for my service for June 14. I re-confirmed in May, and again in emails in June. MORE than 3+ confirmations! The day of the appointment I re-arranged work to be home for most of the day, and coverage for an hour I had to be out. Nothing. NO SHOW. NO RESCHEDULE. At 7:30 pm I heard from a SW tech who said he was running very late, it was raining, and he preferred to come back when it was not raining and SW would re schedule my appointment. I NEVER HEARD FROM ANYONE AGAIN. When no one re scheduled I emailed the Account Manager Harry Carter that had booked my appointment and spoken to me in March about the work I needed. I emailed 2-3 more times and called AT LEAST 6+ times over the following month. NOT ONE CALL BACK. Then I was really stuck by July and UNABLE to find service for my pool, or make the weekly arrangements because everyone else was booked, which was why I started in March. I guess business must be great for them to treat customers so shabby. Put them on the 'DON'T WASTE YOUR TIME list' because they might not show up for you either and then its too late to get anyone else in.