Great stay at the SPI location!…read more Friendly staff! Loved the entire vibe. Good size Room and very clean Super family friendly I would definitely stay here again. **The hotel does offer a military/first responder discount **

We drove down from San Antonio for what was supposed to be a special weekend trip, but our…read moreexperience at Margaritaville was incredibly disappointing. This trip was on our bucket list because we had heard so many great things, but the reality did not live up to the brand's name. The Check-In Disaster Before booking, I contacted the resort to request an early check-in since we were driving from far out of town for just a one-night stay. I was told, "Rest assured, early check-in is available for a fee," which I gladly agreed to. We arrived on Saturday around 1:00 PM, and were given a key to the "last available room." When we walked into the room, there was a naked man inside. Shocked, we went straight back to the front desk. Instead of an apology, the clerk gave me an attitude and snapped that check-in wasn't until 4:00 PM. I explained that we had a pre-approved early check-in so we could change and enjoy the pool and beach, but she simply told us no rooms were available because they had given them to other guests first. Broken Promises & Poor Amenities While we were waiting at the resort restaurant to grab a bite to eat, a manager called to let us know a room was ready. To make up for the naked stranger incident, he promised us a free dinner. Unfortunately, that free dinner never happened--it was an empty promise. When we finally got into a room, it was sufficient, but the rest of the property was highly underwhelming: The Hotel Cleanliness: The entire property was very dirty. The bathrooms looked like they hadn't been deep-cleaned in ages. The Atmosphere & Drinks: The pools were overrun with kids who showed zero respect for older guests, and the drinks at the bar were sub-par. The EV Charger Situation: No one polices the EV charging stations. Despite clear signs stating "No Overnight Parking," people leave their cars parked there indefinitely, completely blocking anyone else from having the opportunity to charge their vehicles. Final Verdict We will never return to this location. Aside from our terrible customer service experience, South Padre Island is just too far of a drive from San Antonio for what you actually get. If you want a beach weekend, you are much better off driving to Galveston. You will get the exact same environment, but with far more options and better service.

Excellent experience. Nice, quiet and small in across from the light house. Very attentive…read moremanagement. I'll be back.

This place is a one of kind gem if you can convince the owner to get you a room. Spectacular views…read moreof South Padre Island especially at night. One of the oldest hotels in South Texas. Love this place its awesome.

Stayed for 2 nights without any issues with room or staff. The only downside is the long walk to…read morethe parking lot from room and vise versa.

We are only one night into what was supposed to be a relaxing resort stay, and it has already been…read moreone of the most frustrating hotel experiences we've ever had. From the moment we checked into our room, there were multiple leaks coming from the ceiling while we checked in and the ceiling of the elevators, creating an unacceptable and uncomfortable environment. To make matters worse, both the shower and sink water smelled strongly of sewage, making basic hygiene unpleasant and concerning. No one was able to shower, brush their teeth or even drink water. We were patient and understanding, giving the hotel ample opportunity to address the issues. They sent a random maintenance man to come "clean the drains" and acted dismissive and bothered by our request. By 10:00 AM, after the problems persisted, we requested a room change. Instead of taking immediate action, we were repeatedly told someone would call us back with an update. Those calls never came. We were forced to continuously follow up ourselves just to get information. By 4pm, they FINALLY told us that our room would be ready within 15 minutes. The replacement room is also a disappointment. We paid extra for a larger room with a specific view and bathtubs, yet the room we were moved to is noticeably smaller and does not match what we originally purchased. We essentially paid a premium for accommodations we no longer have. The customer service throughout this experience has been shockingly poor. After finally arranging a room transfer, the front desk informed us we had one hour to vacate our original room. Then, with ten minutes still remaining before that deadline, we were threatened that the transfer would be canceled because we were "not moving quickly enough." The complete lack of empathy, professionalism, and basic courtesy was astounding. So we were allowed to wait all day for them to rectify the situation but we only had less than an hour at ANY given time to get out when it best suited them? Not to mention, the workers walked into our room without knocking and walked in on us changing and gathering our belongings which is a huge violation. What makes this even more disappointing is that our group has provided this property with multiple room bookings and approximately 10 guests during our stays. Despite being loyal customers and remaining respectful throughout this ordeal, we were treated as though our concerns were an inconvenience. Between the leaking ceilings, sewage-smelling water, unexplained extra charges at the pool bar, failure to communicate, downgrade in accommodations, and hostile customer service, this resort has demonstrated a complete disregard for guest satisfaction. We will not be returning, and based on this experience, I cannot recommend this property to anyone. There are far too many resorts that value their guests to spend your money at one that clearly does not. What's ironic is that this place has so much potential of being amazing. Most of the staff is great, but solely MANAGEMENT needs a refresher on what the hospitality business entails. Especially Imelda.

Great service by staff Friendly…read more Great customer service called to make sure all went well with rental

Lynn was great, and helped all the way! it was so easy to book, show up, enjoy the island in a…read moreplace that had everything we needed, felt safe, and then head home. check out was a breeze, definitely recommend for any island visits coming up

Accommodations are great and front desk personnel very helpful…read more Although, restraunt/bar personel...eh. Drink pricing is VERY inconsistent. I was literally told that it depends on the bartender what they decide to charge! And be careful not to get price gauged on your whiskey/water. I got charged a $2.50 upgrade for water "mix." It was refunded after I spoke to the manager but with no apologies. And actually, she only refunded me the $2. I had to request the .50. By this time it's was just the point of the matter. But DO take advantage of the food and drink "all inclusive" offer. It's a great deal!

We had a wonderful experience staying at the Hilton in South Padre. I was very impressed with how…read moredog-friendly the property is, with multiple waste-disposal bins and plenty of grassy areas. The hotel offers perfect views and direct beach access. Barry's food was both delicious and convenient, and the beach bar had a fantastic DJ--highly recommend it for a relaxing evening by the water. Our room was extremely comfortable, and I was impressed with the size of the balcony. There was plenty of parking, and the hotel is conveniently located right across the street from the Sea Turtle Conservation Center. The front desk staff were kind, friendly, and very helpful when we reported an issue with our shower handle. We would absolutely stay here again in the future!

Breakfast was wonderful…read more All the was very friendly and willing to help. Only problem was key cards had to be rekeyed quite often. Pool was very nice, beach was wonderful!

Our stay at Sand Rose Beach Resort was just okay overall. We have stayed here for several years…read moremainly because of the location. It was great when it was La Quinta. The hotel is right on the beach, situated between Clayton's Beach Bar & Event Venue and Barry's International. It is also within walking distance to the South Padre Island Birding, Nature Center & Alligator Sanctuary and Sea Turtle, Inc. The hotel also offers a great free breakfast, and the staff is always super friendly. The pool was not that great for lounging around. Our room had a very strong mouthwash-like smell. The room itself was clean, although the baseboards needed a serious cleaning. The overpowering minty odor was noticeable every time we walked in, and there was also a faint sewer smell on and off throughout the hotel and in our room. We experienced similar odor issues last year as well, except then it smelled more like a strong cleaning product similar to Fabuloso. In addition, our key cards had to be rekeyed, and several other guests seemed to be having the same issue. Also, if you are staying above the first floor, be prepared for a very slow elevator. Overall, we enjoyed the location and friendly staff, but with the recurring odor issues, the pool area, and the maintenance inconveniences, we are not sure if we will stay there again.

Food was perfect, interior was perfect, and the gift shop was awesome 10/10. Service was phenomenal.read more

First time here is a nice calm place love the cool tranquil atmosphere here…read more Service was good everyone is super friendly

Beautiful sunrise. All these units are right on the beach. Swim all year round in South Padre. Two…read morepools, one heated on even the chilliest winter days. Great views

We have stayed at 3 different condos over the last year and a half. Some with kids and one without…read more Staff is great!! Pros: You can't beat the views from the units. Full kitchens and nice balconies. On the Northern quieter end of Padre. Cons: Older buildings. Two small pools and hot tub are outdated and small. Each unit is different in what they provide. Parking is also an issue. Also never had comfortable bed.