First, I only write reviews for businesses that exceed what we all would call better than the…read moreaverage or just good. They have to be great for me to spend the time and effort to write a review. Kevin and Lance and the Pro Touch team are what I call exceptional in this day and age. They live up to the reviews that are on Yelp, Google and others. Timely, efficient and honest. If you don't need it they won't try to sell you. They have the "stuff" that other companies promise but never seem to deliver on. My work was minor and I probably could have done it myself but I wanted professionals to advise me and provide honest opinions about my pool and the systems that run it. I got that and more! Thanks guys! You have earned my return business and my recommendations to my friends and neighbors.

Kevin is an amazing honest guy! He helped me previously realize how badly my original pool guy was…read moretreating me and my pool and I've since replaced him. Few month later, recently, my pool equipment was failing and my new pool guy (hired my neighbor's pool guy) could not fix and referred me out to a pool repairman who came and gave me an outrageous $700 quote. I called Kevin again and he told me right away I was being upcharged over 3x what's normal. He also discussed possible causes of my issues and knew right away what they could be. He was patient and honest. He had Lance come out and Lance was able to fix my issue and we discussed more pool equiptment issues which I never got around to fixing. Lance will be coming back soon to repair the rest. I really liked Lance! The company's pricing is fair and the company is honest. They do not discriminate pricing based on where you live or upcharge if you're in a more expensive zip code. Considering switching my pool cleaning service to them soon. Thank you!

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.

On time and good service. They were friendly and professional. They explained services if I ever…read morehad any problems with my jacuzzi. I appreciated their information.

Due to many reasons, we have been unable to use our spa for about five years now. While we did keep…read moreit as clean as possible during that time, we weren't ready to have it looked at and repaired until now. I called Action Spa, who we have used in the past. They sent out one of the nicest young men to get us all set up and ready to go. Their service technician, Nick Lindner, was professional, efficient, personable, and a perfect representative of Action Spa Repair! He replaced the heater and checked out everything else to make sure that we were safe and ready to use the spa in a day or two, once it gets heated and the chemicals all get worked in. He also explained everything before during, and after the repair. I could not be more pleased and comfortable!

Great to deal with, nice job. Good suggestions and overall adapted to our budget. Very happy with…read morethe work.

Forgot to mention previously that Del Rancho Pool & Spa also replaced our entire old cracked patio…read morewith a brand new one which is much more contemporary and enhances our new yard wonderfully!

Dan came out to our home to diagnose a leak in our spa and the diagnostic call out was $150. Spa…read morewas full in order to identify the leak. He said we needed a new heater so that was ordered. But he would need to come back out and install and fix once the spa was empty. We emptied spa and then He then came back out and charged another $150 his hourly rate (which he will charge even for 20 minute visit) but realized that he had misdiagnosed the problem as there was nothing wrong with our heater and even though spa was empty he decided to just change out one plastic gasket which he assumed was now the culprit for the leak. So at this point we have spent $300 in his time and $6 in parts. I asked if he would honor his work and make sure that the leak was fixed and he said that the problem should be fixed. But when we filled up the spa the leak was still there. I requested that he come back out and please fix the leak but he said he would need another $150 to come out and diagnose it again. I said that was not fair as we had already paid for his time and expertise and diagnosis (a total of $306) but our hot tub was still leaking. He then said we were "lucky"that he didn't charge us for and install the heater ( the one he ordered when he misdiagnosed the leak) which would have been another $285. That's not lucky that is common decency. If you need your spa fixed by an honest and integral person unfortunately Dan Spa and Repair is NOT the person for you. He will not honor his word or his work. He will take your money and misdiagnose and potentially charge you for parts you don't need.

Hired Dan after another tech couldn't find the spa issue nor could an electrician. He figured it…read moreout within the first 5 minutes and stayed around to make sure the spa continued to work and wouldn't trip. He knows is stuff! Was super helpful, nice, and experienced. Would highly recommend!

Update problem resolved!…read more Old Review, Enrique is a master at repairs and knowledgeable of equipment but unfortunately he has people working for him that don't have a clue at servicing, the service has been hit and miss we started out with him doing the pool service and things couldn't be more perfect he also programmed our new pump to do fancy things and added some circuits that would be controlled through the app. Then he told us his apprentice was going to take over and we were damn we thought we just found the right pool guy so we gave him a try can't remember his name he's a young African American kid well the first week he broke the head on my wife's concrete turtle statue. After that just sloppy cleaning my wife would ask did the pool guy show up this week I'm like I guess well why is there trash in the spa? Don't know. Well weeks would pass sometimes the pool would look nice other times not too many weeks the spa went unvacuumed that's when I told Enrique we don't like the service your guy is doing and would like to switch to chemical service only but I mentioned if he could do it personally we would stay full service he agreed he would do it on another day we were fine with that. Well a week went by he didn't show up so I asked him if anyone swung by this week and he said it slipped his mind and said he wouldn't charge me $25 for that week the week after he showed up and the pool was looking like a charm until the following week where no one showed up again. One thing I still haven't figured out is the billing sometimes it's a mid-month sometimes at the beginning of the month anyways I spent some time vacuuming the pool and spa myself while we were swimming and I haven't heard anything from Enrique so I might just start doing it myself if it has to come to that. If anyone knows a dependable pool service let me know.

Reliable service, on top of maintenance, friendly owner, would recommend for weekly pool maintenanceread more

I'm a property manager and Scott has been able to come out twice now same day to fix our hot tub…read morejust in time for when we were hosting guests. He's very communicative, efficient and professional and our go-to guy for all of our hot tub needs!! Great pricing too. Seriously a life-saver, I can't recommend this company enough.

Had an easy experience and excellent repair completed by Scott from Pro Hot Tub Repair. He came out…read moreto our house actually the same day we called and also helped me out with a warranty issue as well. Really only good things to say and would highly recommend. We will be using them again if needed.

I had looked online and called many places searching for someone who could fix my pool heater after…read moreit stopped working. I had an older Laars pool heater and called about a dozen different places, only to get the run around. Many calls and wasted time... I was finally given a lead from representative from another company. When John picked up the phone, the run around stopped. He was straight to the point, and I can appreciate that. He was familiar with the situation and gave me good advice. While the best advice was to buy a new heater, he directed me to the right buy and installed it with professionalism. I am confident that I will be set for the foreseeable future and enjoy my pool. Whether you need regular service or advice on any pool problem you have, give John a call and get to the point. Don't waste your time elsewhere.

John is great. He must always be on his phone because he calls back right away and always solves…read moreissues. He goes above and beyond for his customers. I trust him completely. I don't know who these 2 reviews from people that have not other reviews are, but take my advice & CALL JOHN!!