My 82-year-old mother went for eye surgery . Scheduled directly after her time 10 to 20 minutes later was another woman with the same first name getting surgery on the opposite eye as my mom was. when my mother got in the back room they were going to put the drops and start the surgery in the wrong eye, thank God my mother noticed something wasn't right and questioned it or they would've operated on the wrong eye. These people should be out of business they not did not give her any care instructions either Horrible shouldn't be doing surgery on a dog let alone a human. read more

My first time here the Dr is very good And they listen to you I have a follow up appointment so I be coming back and this place is not far from my house... read more

I had an eye exam in late 2023. The optometrist mentioned that I had beginning cataracts, but did not recommend I pursue it. I was prescribed corrective lenses. Recently, as I resumed flying airplanes, I noticed that I was not seeing other planes as easily as my co-pilot. this prompted me to get an eye exam at another place. They informed me that my corrective lenses (again, prescribed by Arbor) corrected my vision to 20/40! And, BTW, I have serious cataracts that preclude a correction by lenses to better than 20/40, and I also have an epiretinal membrane disorder. Arbor did not inform me of any of this. At the very least, Arbor should have let me know the degree to which my vision was correctable. Obviously, this affects my driving too. I could have killed someone or killed myself. read more

I've been patient at Arbor for about 4 years. This is the most unresponsive medical facility I've ever been connected with. The phone calls go to voice message. You may get called back in a week and then informed you have a six month waiting period for appointment. I've since started eye care with another eye care facility. I would never recommend Arbor. read more

Chicago Arbor Eye Institute - Optometrists Near Me - Homewood, Illinois

On 5/28/24 my daughter had an appointment with our regular eye doctor and she did like what she saw in the images. The Dr said she would fax them the information and someone from that office will call us. on 5/29/24 they faxed a patient referral request. I went to our doctor again to see if they heard from Arbor. They said no and they refaxed the request again on 7/1/24. I still have not heard from them. On 7/8/24 I called the office and they told me we don't see kids. It would have been nice for someone in the office to call explain that they don see kids and to give a referral to one that does. on my Dr request she asked for help twice in two different spots. read more

Chicago Arbor Eye Institute - Optometrists Near Me - Homewood, Illinois

I have lived in the south burbs for 31 years, and started going to Arbor eye care in Homewood back then. At that time it was wonderful and CLEAN, professional and everyone there knew what their jobs were. I stopped when the quality went down. Went to the University of Ill eye Infirmary (EEI) where they are really on top of their game. Unfortunately they do not accept medical insurance I now have, so I tried to go back to Arbor in 2021. OMG, they were not practicing any COVID precautions and had patients almost sitting on top of each other and the place was FILTHY!!!! WHAT THE HECK HAPPENED???? Seems like we have no quality of eye care out here, let alone any decent hospitals. I will be leaving...... read more

I had an appointment for November 19th, for which I received 2 confirmation texts, one as late as 4:03pm the day before my 8:00am appointment. Upon my arrival the woman at the front desk advised that I should have been contacted as my appointment was cancelled due Dr. Rogers no longer working for the company. I showed her the 2 texts on my phone confirming the appointment to which she replied, "we have a new text system, so the old system must have accidentally sent you the text, and you someone should have called you also about the cancellation." Well, let me tell you, no one called! They then set me up with an appointment on 12/4 at 1:30pm. I arrived on time that day & a technician called me back at 1:55pm to start a series of tests in various rooms. At 2:45pm I was told to sit in a waiting room to wait for Dr. Patel to complete my exam and go over the results of the tests I had completed today. At 3:30 I went to the front desk to inquire how much longer the wait would be. I was informed that the wait would still be an additional 15-30 minutes because they were short-staffed on technicians due to people calling off work, which made no sense because I was waiting to see Dr. Patel, not another technician. While I was speaking with the receptionist about rescheduling for another day and location, another woman walked in and was told her appointment was also cancelled & that patient had also received no calls or texts to advise her, the same thing that had happened to me on my 1st appointment 2 weeks prior. I'm curious how many other people have experienced this same problem this month? I have been a customer for 10+ years here, but I can assure you that I won't be coming back here for anything else. I don't appreciate my time being wasted by driving 30 minutes each way for 2 appointments in a 2 week span. If the staff already knew at 8:00am in the morning that they were short on employees, the receptionist should have begun making some courtesy calls to advise people there may be a delay and give people an opportunity to reschedule, which I would have gladly done. This was the last time Arbor Center in Orland will waste my time. read more

i went to arbor eye institute for several years. in the beginning the staff and doctors were kind and helpful. in the past two years everything changed for the worst. the staff was indifferent and the doctor became annoyed when i had questions and was completely uninterested in my concerns, read more

Very busy but doctors are very well qualified and good. They could easily schedule less people to reduce the wait. But remember why you are there....to get the best available care. I go with a family member who has pretty serious conditions and they are really helping! read more

This is the most unresponsive medical facility I've ever been connected with. The phone calls go to voice message. i NEVER get a call returned....when i need a prescription renewed.......good luck. no one responds to my pharmacy... no one cares! read more

I would give 0 stars if possible. Today at 4:15 pm I called to find out what time I should arrive for my cataract surgery. I already received a call from the surgicenter giving me instructions. When I called Arbor, I was told that my surgery had been cancelled because they did not accept my BCBS HMO insurance and that it was listed as my primary insurance. The Medicare website clearly states that Medicare is my primary insurance. Why should I have to call an office to find out that my surgery has been cancelled? If there is an insurance problem, why wasn't I notified...when the full staff was in the office. How do they know if I'm able to pay the bill out of pocket? Don't go there. read more

They don't call you back. You are placed on hole for 20 minutes then they cut you off.

I went to Arbor Eyecare Center on July 2, 2021. I sat in the waiting room for 2 and a half hours for Dr. Tekwani to remove my cataracts. When my son went to the receptionist desk, I was informed that I wasn't checked in. I will not go back to this eye center. I spent 3 hours there and had nothing done. I do not recommend this eye center to anyone. read more

If you value your family Do NOT send them here beyond disrespectful and rude they do not care for the elderly or immigrants . I mean it takes a lot to get me pissed off Lord Jesus knows !!! but yet these idiots managed to do it especially PAMELA .. !! Please do share !@Arbor Centers for EyeCare .. I'm so glad my staff is amazing and if the customer service that these people gave if my staff did that I promise unemployment would be rising !!! Can't have a decent conversation without being put on hold or not even returning messages , blatant ignorance .. patient care absolutely dreadful !!! Please do share this post if you live in the area ...and I hope you do reach out Arbor center because I have a plethora of things to add. read more

I was referred to them by my primary eye doctor and I had to inform him never to refer anyone to this company again. I never heard from them as I saw my primary send a direct note to the the doctor pertaining to my referral. When I contacted them the first time they stated they had no idea why I was calling and had not record of my referral. I called again (mistake) and was finally given an appointment. I found the staff friendly but it just felt like an assembly line establishment in oppose to a truly professional setting. I was told that I would be contacted in which to make an appointment for surgery....two weeks have passed....no call! I will never return nor refer anyone to this center. read more

I've been coming here for more than a decade, 10+ years and counting. This is my 3rd doctor since the other two have gone to other locations. Despite that small concern, I've had great service for all these years. I often have a match with the receptionists, and the bedside manner of the doctors has been consistent with the feeling of actual interest in my eye care. Most places will treat you like a name on paper only and push you through without a courteous comment or even a smile. So, thank you for being what I need in eye care. I have a very high astigmatism so having a caring optometrist who is knowledgeable and current is VERY important. Their waiting room has pockets of table activities for children, in case you're in need of that. It's usually a busy and quiet place and waiting is usually short. read more

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So far, the Homewood location falls quite short of the mark. Packed the gills, 1 hour 17 minutes minutes past appointment time, and when asked, the receptionist said "yeah, that's about right." What kind of response is that? read more

I first went to Dr Lubeck in April, for a Lasik consultation. Given my problems with dry eye, he was very careful to treat the condition first, over several months, before doing the lasik this past August. I have had appointments at his Orland Park, Homewood, and Chicago offices. I've always been seen on time, attentively, and courteously. Both Abbey, his assistant, and the doctor have always been nice and seem to genuinely care for you. As for the actual Lasik procedure, it was over and done with in about 15-20 minutes and I was able to see the moment the procedure was over - with my vision gradually improving over the next few days. It's been more than two weeks since the procedure and I've experienced no issues thus far. Anyone considering Lasik would be in good hands at Arbor. read more

I had been a patient here, but I have not been there in about five years. I called recently to make an appointment for me and my daughter. I made an appointment for myself, but was unable to make an appointment for my daughter because I didn't have her insurance information. I called back the next day and left a message that I was ready to make an appointment for my daughter and asked if she could get an appointment back to back with mine. When I was out this morning I received a voice message from Arbor stating that I did not have an appointment for me and that she needs both of our insurance information before she will set an appointment for us. I understand they need to verify insurance prior to scheduling an appointment , however, the associate's tone was very rude and condescending, very disconcerting. I found another clinic to deal with. When I came to Yelp o post my review I see that I'm not alone in getting treated disrespectfully. The doctors should take note that they are losing clients before they can even get to the office. read more

Honestly, I dont write reviews but this place is awful!!! I took my grandpa here and the assistants are so rude! We were there for 3 hrs. The assistant didnt kno how to use the machine. Seriously these ppl need to learn about wat a bedside manner is. Do they not understand that they will be old too one day???? read more

Dr. Lubeck performed my cataract surgery. He was kind, compassionate, and listened to what I had to say. He did a great job, and I would recommend him to any one I know. read more

Will never again recommend or take my special needs daughter to this office. After her eyes were dilated we sat in a dark room for 35 minutes, listening to the doctor talk on a phone, chatting with his friends. I finally took my daughter to the waiting room because she is scared of the dark, and for another 40 minutes, sat and waited and still she was not seen. The receptionist could not tell me when we would actually be seen, although other patients that came in after us were sent back and seen immediately. And someone on the staff had brought their small children to work and they were running around unsupervised :( read more