Doesn't exist - no one ever answer the phone. I tried to reach a human over a two week period unsuccessfully!

I call the office all the time and they never answer in order to get records! Looks like I will have to send a subpoena just to get my own records because of lack of communication! read more

I was very satisfied with my daughter's visit which I paid out of pocket for but not mine! Ridiculous policies! I had a family emergency let the guy know and they want to charge me $50 Per person because of my emergency! Still had the audacity to say I'd have to pay them Before getting seen when the guy specifically told me not to worry about it that he understood. I was already iffy about going back because they made us wait a whole hour To get seen even with a booked appointment. Never again! read more

Everyone is so sweet and welcoming! They are also very clean and helpful when you need financial options read more

My first time here. Jesus the hygienist was very personable. We talked about football. The guy at the reception desk wasn't friendly. Must have been too early in the morning for him. My appointment was at 8AM. read more

Great customer experience! Staff was very friendly and checked me in quickly. Dental hygienist was friendly, thorough, and explained everything very well. Dentist and receptionist were also very helpful and explained my treatment plan and out of pocket costs in sufficient detail. Overall a very great experience, would definitely recommend! read more

Arbor Dental - Lobby - Pediatric Dentists Near Me - Brentwood, California

Best dental visit in years! The hygienist took her time, very thorough and attentive. The dentist and supporting staff were all friendly, courteous and informative. We enjoyed and appreciated the use of technology, great experience! We look forward to being long time clients. I will recommend to everyone I know! Thank you Arbor Dental! read more

My lower jaw full implant needed replacement. Dr. Ton of Arbor Dental in Brentwood CA came to the rescue. After a consultation, I engaged Dr. Ton to proceed with his plan to restore my implant. Arbor Dental is considered by my dental insurance as a preferred provider and in-network. After a series of office visits, my new implant works just fine. Very happy. I highly recommend Arbor Dental for all your dental needs. Professional office staff to help you. read more

I needed an implant for a broken tooth and I received a large ad in the mail for Dr Ton's practice and his implant skills. Dr Ton had free consultations so I decided to go to Arbor Dental for the consultation and possibly to become my new dental office. The receptionist on the phone was pleasant and helpful, setting up an appt for the following week. She suggested I fill out the required forms online to save time which I did. On the day of my appt I arrived 20 minutes early for my 2:30 appt. Both of the office personnel were very friendly and nice. Around 2:40 I was taken to the exam room and seated in the dental chair. I waited 50 minutes until 3:30 with no one coming in to say why Dr Ton was delayed or why the long wait. At 3:30 I got out of the exam chair and walked out without seeing Dr Ton or contact from anyone in the 50 minutes I waited. I can understand a delay, or if an emergency comes in, but someone needs to relay that to the waiting patients. I felt it was unacceptable for me to wait in the chair an hour past my appt with no contact from Dr Ton or anyone to tell me of the delay. If someone came in and explained the delay or asked if I wanted to re-schedule at least I would have known and make the choice to stay or re-schedule. They say you never get a second chance to make a first impression and unfortunately my first impression of Arbor Dental was not good. I reached out to Dr Ton's office explaining my experience hoping they'd respond but nothing, so that's the reason for my negative review. read more

Gf had her braces done with Dr.Ton (just had them removed today!). His office and staff are beyond professional and go above and beyond to keep you comfortable and informed. Highly recommended. She is very happy with the results!! read more

Arbor Dental - Pediatric Dentists Near Me - Brentwood, California

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Dr. Ton took the time to fix my chipped teeth and was very meticulous. It's obvious he's good and loves what he does. My teeth look as good as new and the color matches perfectly!!! read more

Great customer service. I came in for a second opinion on some dental work and so glad I did. Dr Ton was very patient and thorough on his explanation of my dental issue. I will have my future dental work with Arbor Dental. read more

Had extraction earlier, the staff at the front desk is very accommodating and answer me in my queries. I also love the cleanliness and place but above all the assistant and Doctor Ton is very nice and give me satisfaction in my visit. Hope to had more treatment in the future. read more

I don't know why this office has so many stars. This is not a friendly office. Dentist is not welcoming and there policies are ridiculous. They make you pay for treatment before it's even done. You can't even schedule an appointment till you pay. And the appointments are far out. That's probably due to the limit amount of days/times the office is open. read more

I have been here a few times and had no problems until today. They called me about a cleaning appointment and I told them that I wanted to make an appointment for the second half of gum therapy and cavities. They called me the Thursday before my appointment to remind me of my appointment and I said yes, my appointment for my gum therapy and cavities and they said YES. I took a whole day off of work for this appointment because it requires numbing. I get to the dentist and they have me scheduled for an annual cleaning. My employer allows sick time procedures with numbing involved but a regular cleaning does not require a full day off from work and now I have to use my vacation time. They tried to reschedule but how am I supposed to trust that you're booking the correct procedure when i tell you over the phone what I want and come into your office with something completely different being scheduled. Then when they tried to at least do the cavities the dentists had errands to run and wanted me to come at a later time which I already had something scheduled. I just quietly walked out and I am currently looking for a new dentists. It's too bad everyone really seems nice there but I need a dentist office that takes the time to listen to their clients. read more

Great atmosphere with the best employees and doctors. You always feel welcome. My family and I just changed to Arbor Dental and couldn't be happier. Thank you Arbor Dental. read more

I just recently changed dentistries, and I have to say my first step inside was probably the most excited I've ever been to be in a dentist office lol. The interior of the actual office is so clean & eye appealing. I've probably never been to a dentistry with the aesthetics that this one has. I was extremely nervous my first time going in but doctors and people working at the desk are SO welcoming and nice. They made my experience there really enjoyable and made any animosities I had go away! read more

Very professional, from office staff, hygienist to the doctor. Great, clean office and state-of-the-art equipment. It's been years since I've been to a dentist, my daughter found this one and loved it. I have lots of work that needs to be done and feared the worst. The recommendations were basic common sense, logical, down to earth and very reassuring. I look forward to having them as our family dentist! read more

I needed to come in after putting off some much needed work (including a deep cleaning/scaling). Bernice was my hygienist. She was awesome! I have extreme anxiety when it comes to the dentist. But Bernice was so patient and gentle. Look forward to getting the rest of my work needed! read more

I had a nice experience and my dentist ensured I was comfortbtle the whole time. I got signed up very quick and love my results.

Excellent service from beginning to the very end. My family and I have a new dental office to go to. We all had a wonderful experience. See you guys on my next visit. read more

I have to say this is the best dental office I have been to. Everyone works together and makes sure all your questions are answered. Alternative plans if you can't pay upfront. They have their own dental plan which really cuts many of the cost upfront; cleaning,ex rays and different ways to take care of your needs! Love them read more

Haven't been to a dentist for several years because all my past experience has been terrible due to long wait times, unfriendly staff and poor results. I've finally had the courage to make an appointment with arbor dental mainly because of the proximity to my place. My first impression of this place was that it clean and comfortable which is expected from a newly opened business. The staff was very friendly and prompt. I initially had an issue with my insurance but the experienced staff was quick to solve the issue. As far as the results, I couldn't be any happier with Dr. Ton being my dentist, as he did an exceptional job with my deep cleaning and filling. The staff really cares about providing good service and that their patients are happy. I highly recommend Dr. Ton and I am definitely going to come back for any of my dental problems. read more

Dr. Ton is one of the most pleasant practitioners I have ever met! He is always working to make sure the patient experience is efficient and painless. I wish all dentist were like those at Arbor Dental! read more

Great experience ! Staff are very nice ! Nice and Clean place ! Doctors were great !

As a new patient, they make you take an unusually long survey on their glitchy computers. When it was time to give brushing advice the dentist spoke to my 10 and 13 year olds like they were 5... demeaning! They claimed to have found a cavity during my daughters checkup and recommended we fill it. When I came in a couple of weeks later to schedule the rude front desk lady said they had no records of her cavity. I asked to speak to the dentist but she did not come out. Finally the hygienist came out and said that she didn't really need a filling. Cmon people- get your diagnosis correct and stories straight!!! My daughter also got sealants and they left a plastic device in her mouth for 15 minutes unnecessarily bc the hygienist was chitchatting with a coworker. I wouldn't recommend this office!!!! read more

Called for an appointment for ortho consult, first of all only that lady is only there Wednesday. Fine schedule out 3 weeks, come a day before the appointment they call to confirm during normal working hours and some people can't answer, so send a text confirmation since all our other docs do that! They just cancel the appointment.. as if I want to come in at 11:30am ummm people work and it's in 2hrs! No! I've never had someone just cancel an appointment because you call during normal business hours. They could have called any other the other 4 numbers also to confirm instead just the one! So off to look for another ortho doc read more

Dr. Vu was very professional and thorough. I couldn't believe how white my teeth were after the cleaning! I love the two TVs in the room when your work is being done, and they have a very modern X-ray machine as well as a scanner to detect oral cancer. Very impressive! The staff was all very friendly and the waiting room even has a play kitchen for when I need to bring my kids! I will be back for sure. read more

I've recently had two teeth that have had some issues. I believe the original fillings have fallen out or the tooth itself is broken. It's extremely irritating and seems like it's getting worse. I called Arbor dental because the website advertises emergency services and says call any time 24/7 and they can get you in. Seriously take a looks at the website and you'll see how they emphasize how accommodating they are. I called today and they said they are fully booked and could get me in, in about two weeks for an examination but they won't be able to do anything. They said they are backed up because people are trying to get services before their insurance resets. So meanwhile I have holes in my teeth and have to take a backseat to patients trying to maximize their deductible. This is not an auto repair shop it's a dentistry and shouldn't advertise emergency services if they cannot provide them. My previous dentist retired and that is what put me in this last minute search for a new dentist. read more

Beautiful office! Great staff! Professional and friendly. Dr. Vu and Dr. Joey and staff took good care of me and my dental needs. I was quickly in and out in no time. Highly recommended if you're looking for a new dentist in the area. read more

I just got off the phone with a staff to confirm my daughter's appointment and the person I spoke with didn't seem to know anything about how to deal customers, unprofessional and rude. I didn't have my subscriber's number but I gave her the name of the insurance company, their phone number, my date of birth and SSN but she said that wasn't sufficient. All the other dentist offices I've been to in the past were able to verify coverage with that information. I decided to cancel my daughter's appointment before I wasted any additional time with this incompetent company. read more

This place is awesome. Everyone was nice and accommodating. Bernice, was very thorough and so was Dr. Thai. My kids love it here too. Overall, it was an awesome experience and we will definitely keep coming back. read more

Great dental office with friendly staff! Dr. Ton and his staff are very professional, knowledgeable, and caring. I came in for a cleaning and Dr. Ton provided quality patient care and made sure that I was comfortable. He listened to my concerns and provided explanations in layman's terms. He was also very gentle and thorough during the dental procedures; I did not feel a thing! I was also very impressed with his new office. Very nice, spacious, and clean with high quality dental equipment. If you're looking for a new dentist, I'd highly recommend him! read more

Dr. Ton was amazing! Explaining everything step by step for me to understand. He made sure I was comfortable throughout the entire process. Very professional and helpful staff as well! Definitely will stay with Arbor Dental and bring my families here! Thumbs up:) read more

Very professional and clean. Took my 3yo here and she did not have any issues seeing the hygienist or dentist.

Beautiful Office,friendly staff and amazing doctor!! Highly recommend.

Great office! Very spacious and the staff couldn't be anymore friendly! I came in for a crown and Dr. Ton was very informative and quick with the procedure. I enjoyed having the TVs in the room as sometimes it can get get boring as you are sitting there with your mouth open and waiting for your work to be done. The x-rays are awesome as well as it just took a snap of a camera and the x-rays were done. I remembered my some of my past dental offices I went to it was a pain to take x-rays. They would snap one x-ray at a time while having to leave the room then hit a switch and you'd hear a buzzing sound. Then if the negative came out wrong I'd have to do the whole process again while waiting for the film to develop. Well not here it was quick and painless. I was able to get my crown done within a few weeks and right before New Years! The color match is amazing and people don't even realize it's a fake. I'd definitely recommend coming here to get your dental work done. read more