This isn't the location I frequent the most. I usually do an online order for pickup if I'm in the area. Whenever I come in, I'm greeted right away & my order is hot and ready. It's greatly appreciated. read more

Arby's - Mobile order - Fast Food Near Me - Charlotte, North Carolina

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The floor felt like it had been mopped with koolaid. Sticky every step I took. The tables were dirty despite the fact there were only two customers in the dining room. The curly fries (which are normally great) tasted like they had been fried in oil used to fry fish in (not even sure Arby's has a fish sandwich anymore). Whatever it was, it was NOT good. A waste of my money. Disgusting and threw them away. read more

Train your people in basic customer service skills! My wife and I stood at the counter for 10 minutes without anyone greeting us and saying we will be right with you. Four or five workers in the kitchen and not one said a word to us. We left and will not be back. You suck! read more

Why is it every time I come to the store around 830 or later the credit card machines down for their systems down really a waste of my time driving all the way over here to get the same lack of service how many times can your system actually crash if it does that all the time then why is it not being replaced I love Arby's wish I live closer to the one on the Sardis road read more

Despite what is listed the dining room isn't open. The store hours are listed on the door as being open but the door was locked.

every single time we come here they're out of roast beef. their tea always tastes old and soured. staff barely speaks to customers. if you live in charlotte and are craving a beef & cheddar, do yourself a favor & go to the arby's downtown the one on monroe likes to close almost an hour early too, so save time and just go somewhere else lmao read more

10 minutes at the drive thru speaker before our order was taken. 15 minutes to get to the window (2 cars in front of us). Employee at the window lost our order. When we finally got it, the buns were not toasted and the roast beef was cold. Now, I have a fat ass for a reason. I eat at Arby's as well as other fast food establishments, so I am something of an expert. What we received was a minimum wage effort for a minimum wage job. I have a hard time finding fault in a person who is only qualified to work at Arby's trying to eek out an existence on $8.00 an hour. I have also found that the employees who hustle and work their ass of don't stick around long, because they are motivated to make something of themselves. So maybe the answer is to have these workers ware a name badge with the number of years they have worked there. This way, we can excuse the person who has been there a long time and can assume they don't care about the customers. Conversely, we should expect the young new employee to be "Johnny on the spot". Regardless, don't eat at this Arby's. read more

I tried the bourbon brisket sandwich and the orange cream shake and both were pretty good. The brisket was not chewy and the sauce had the closest authenticity to a real bourbon taste that I've had so far. But the only complaint would be that the sauce needs to be layered between the brisket so that no brisket goes without sauce. read more

It's Arby's. The food is like the food at every other Arby's. What make this location get two stars is the unbelievable drive through times. I have never seen "fast food" operate so slowly. And there doesn't even have to be a rush! It's horrible. read more

Horrible experience! Old, nasty tea. Lemonade that tastes like carbonated water. No hint of a lemon taste. Brown, slimy side salads with a few green pieces of lettuce on top. We threw all the aforementioned items in the trash. $28.84 later we had decent sandwiches. One roast beet and a turkey club. The kids chicken tender meal was ok too. Like I said, horrible., old food and drinks. We like Arby's normally but never going to this location again. read more

I haven't ate at Arby's in a long time because sometimes I get really tired of eating the same thing. Tonight I ran out of ideas about quick food, I didn't want to go inside any where and I remembered that Arby's had different items on their menu. So this is where I decided to eat, I got the turkey market sandwich with the loaded baked potato. The homemade chips and a jr ham and cheese for my little girl. Also the molten lava cake, now I use to make these cakes in school and they were always good so I thought I would give this one a try. Well lets just say I was really impressed the market sandwich is always good, the loaded potato was the highlight of the new experience they put Wendy's potatoes to shame. I hope this will become a regular on the menu, the lava cake was better than I thought it was going to be , I thought it would be dry but it was moist and gooey. Over all I am very impressed the only down part was that the guy at the window gave me exactly 3 napkins for two orders....lol I'm beginning to think that there is a conspiracy going on with condiments and napkins I think all fast food places share...lol. But other than that it was good the staff was pleasant. I'm good believe it or not read more

Went through the drive through and they didn't have sweet or unsweetened tea, nor did they have the chocolate milkshake, all of which are on the menu, so requested ice water instead. Then was charged for combo with a small drink of Pepsi. Total came to $8.96. Ridiculous. Terrible service. read more

Nothing over the top , but they always get it right. For fast food the quality of the food is more than acceptable and the value is good. The service is what stands out to me. The store is clean and we'll kept , the staff is friendly with a smile and my food has NEVER been wrong. read more