This is by far my favorite Jersey Mike's location because the food is consistently delicious and the staff is always making sure that the customer is taken care of. They go above and beyond to make sure you get the best experience and it wouldn't be the same without their level of service! read more

Service was great, was immediately met by some friendly staff. They made my order quick, place was clean and the sweet tea was spot on. read more

Jersey Mike's Subs - Sandwiches Near Me - Matthews, North Carolina

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Food is always fresh! It's a team effort lead by their manager, Dei'Keibren. Clean effort! read more

The people where super kind and helpful overall just so kind. I would recommend yall to come here and have some good fun food and the people made my day. And don't even get me started on the food 10/10 would recommend . read more

Great food and great service at this location! Food is always amazing! Never had any issues!

Zach and Aiden were closing at 9pm and took our order at 8:57pm! They were already cleaning up, but graciously made subs for us (my husband and I) with no attitude at all and I want their superiors to know they were STELLAR! read more

Really love the pre game meals that are there. Very delicious and filling before a game!

The staff was absolutely delightful and kind! Probably the best service i've had at any fast food place. Food was fresh and delicious! All the employees there deserve a raise for their personable service ! read more

The facility is like any other fast food sandwich shop. Was disappointed by the response from store associates when I noticed they salted hot meal without asking. They have a statement above grill "cooked to order" . When confronted cashier she stated nothing gets added but I insisted that I observed the act. Others were satisfied with experience. Facility is busy. read more

Jersey Mike's Subs - Sandwiches Near Me - Matthews, North Carolina

Amazing love this places energy is always great and even while training service is always so good ! Prefer this jersey mikes over any other one in Charlotte areas ! read more

Watched the gentlemen make our subs. We ordered a ham sub regular and a mini roast beef. He gave the ham 5 slices and the mini 5 slices. So we asked why the mini was the same amount as the regular and the response wa "I can take away a slice from the mini if you want" Really!!! What a joke. Poor customer service. read more

This was my 1st time at this location. I was greeted upon entry. Once I placed my order, I was asked if I wanted them as they are. I ordered the regular big kahuna (cheese steak) & big kahuna chicken. The two young men were working on other orders while preparing mine. I wasn't in the store a whole 10 minutes. The young man waiting on me let me know that he'd written "steak" on the big kahuna. read more

Jersey Mike's Subs - Big kahuna chicken - Sandwiches Near Me - Matthews, North Carolina

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Really nice guy making the sub, but definitely not Jersey Mikes quality. I got the last two loafs of bread, at 5pm, they were hard as a rock. Both subs called for bacon, they were out of bacon. No discount, not even an extra slice of meat. No more than 3 ounces of meat, on a giant. Not worth the $40, I won't return to the this location as well as let my guys know to pass. Do better. It's rediculous to pay sit down restaurant prices for sub par food. read more

I walked in at 8:40 thinking I'd be turned away since they close at 9. I was so wrong. When I asked if they were still open D said absolutely and made me my two sandwiches with no hesitation. He was so sweet and funny, I'm very thankful for him! read more

I was treated as if I did not exist, while helping other customers my order was made last. I was first. I don't work in food, however, if someone walks to the counter first, orders first, I believe it makes sense to make that persons food then who is next. I didn't even as much get a hello. read more

great customer service and sandwich making along with clean establishment and tasty food

Simply stated, this is a really good, go-to, chain for subs. Nothing flashy or elegant but customer service is always really good and their subs are great. Their app makes it easy to order for a quick dash in and out lunch. read more

Jersey Mike's Subs - Jersey Mike's Famous Philly - Sandwiches Near Me - Matthews, North Carolina

Subs have been consistently good. Cordell was friendly and courteous. Great experience.

Everytime I come in the Jersey Mikes, Cordell always makes it a point ask how his customers are doing! The little things like that matter. Kindness takes you a long way. read more

Store #3020 is my go to spot! Cordell and Aiden are awesome and very helpful! The service is always great!

Nice kids work this location. Polite, kind and respectful. I highly recommend going here.

The first time I visited here was the summer 2024. The gluten free sub was DELICIOUS!!! I visited twice in Dec 2024, got the same EXACT GLUTEN FREE SUB (#7, no onions, Mike's way, add pickles and mayo). Both times the bread was inedible- hard as a rock! It wouldn't even crumble! I couldn't get the dog to eat it! The 2nd time, I was charged $1.85 for gluten free up charge even though the sign read $1.50, Apparently the prices were changing in January- IT WAS STILL DECEMBER! Shorter black guy (manager?) hadn't received the new magnets to change the sign yet. (Tall white guy played dumb.) Having Celiac, I am used to an up charge, but don't up charge the up charge when the sign reads $1.50. I specifically asked if this bread was fresher (I know it comes in frozen. Most gluten free stuff does.) Guy assured me it was. LIAR! It was hard as a rock, and it was inedible! #Jerseymikes needs to get it together in Matthews! I will NEVER eat at this place again! The Monroe, NC location is MUCH better! read more

If I could give 0 stars I would. This is the worst business in Matthews. Jersey Mikes down independence is the best jersey mikes in that area. Don't waste your time going to this terrible store. Food sucks they don't even cook the veggies on the grill with the steak sub. Just throw the raw veggies on the cooked sub just terrible. read more

This was my first time visiting this location. It's very clean and pleasant. The staff were very friendly and welcoming!

Cordell greeted us as soon as we walked into the establishment. They were short staffed and he immediately apologized for the delay and made sure to let us know that the store did not have all of the bread options available. Overall the customer service that he showed was immaculate. We will definitely be back. This guy is an asset to the company. read more

I always like the subs here.. in fact , for a low carb diet they have sub in a tub. Plentiful veggies, cheese and meats ... read more

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Walked in for a sub with a coupon we had for a free sub, the employees immediately greeted me with a friendly demeanor. The subs we had ordered were made fresh in front of me and made very well. Food was properly wrapped and held together for my ride home. I was taken back by the friendly staff, not just the usual interaction of a friendly staff, but they had the courtesy to ask me while working about my day was going and it felt genuine. I forget the mans name but the counter staff with blonde dreads was superb and deserving of a promotion. The restaurant was clean and welcoming. I was hesitant on getting Jersey Mikes due to a prior issue with them in the past but this one is doing things well. Another person ordered something with a special request and the staff each asked when making the food if it was an allergy or a preference to see if they needed to specially prepare to avoid any health concerns. Bravo to management and the staff, I will definitely be coming back. read more

On our last visit on March 31 at 4pm we went with our two small dogs and we were not allowed to stay despite having previously been there with the dogs, but we understand that, what is not understood that the Manager of that At no time did he address us and instead we saw him mocking in the kitchen with an employee You're already working. Do you want to add something else? read more

I have been a loyal Jersey Mike's customer for several decades. As much as I hate to give this location a poor review, the sandwiches I bought on line and picked up today did not live up to JM's normal standards. Sandwiches were not ready when I got there...no big deal but it went further downhill from there. Bread was underbaked, crust was white. Sandwich #13 minis "Mike's way" were underdressed and flavorless. Sandwich just tasted wet. Many of the pieces of banana peppers were ends and stems. YUCK!. Poor customer experience. I won't return. read more

Jersey Mike's Subs - White underbaked roll. - Sandwiches Near Me - Matthews, North Carolina

I should have learned my lesson during the pandemic when I ordered a giant number 13 through DoorDash and my $30 sandwich was missing two of the meats. When I called them not to ask them to do anything about it just let them know, they basically giggled at me. Tonight I decided I'm going to have a cheesesteak since I don't eat a lot of red meat and haven't had a cheese steak in about 6 months. Jersey Mike's cheesesteaks are really really good. Not this place. Why? Because the two slack jawed teenagers that crafted my sandwich put it on cheese bread after I repeatedly told him white bread. My wife and I went in there was nobody in there but us, the obvious manager was attentive and polite. The two slack joint 14-year-olds not so much. I am from point pleasant New Jersey I know Good Jersey Mike's from bad. Kind of hard to screw up with their menu and system. But this store sucks I will never go back there. And anyone that asks I will steer them away from this location. read more

This Jersey Mike's is so clean! I mean squeaky clean. The employees are so nice and pleasant. It's truly refreshing to go somewhere you don't feel rushed and question the cleanliness and freshness of the food and prep. Will definitely be going back! read more

Excellent old school jersey sandwich shop. Reminds me of a sub shop down the shore. To bad they don't have 1980's prices. But we love Jersey Mike's anyway. Can't wait to eat here again. read more

One of the best I've been too. The staff is super nice and polite, and the bread her is always soft! I really love that on Tuesday ANY regular sub combo is $6.99!!! I usually try something new and get my regular for later. I just hope the staff gets the recognition they deserve for working so hard to make excellent products and the service so great. Keep up the great work. read more

Jersey Mike's Subs - I can always tell if the food is good by the line - Sandwiches Near Me - Matthews, North Carolina

Ordered subs to go for a road trip, my daughters were great. Mine was drowned in oil and vinegar - so much so that the roll was soggy and broke apart when trying to hold it. I threw it out it was impossible to eat. Don't know if I would go back there, that was wasted money and the quality doesn't seem consistent - it's dependent on who makes your sandwich. read more

The employees here are very nice but the cleanliness of this place is the biggest issue I have. The case had a metal pan with some questionable things inside, the meat cutter was very dirty and just standing at the register you could see that the grill and floor were dirty and something was leaking so they had towels on the floor. The last time this place had a deep cleaning must have been a long time ago! Lastly, it's the end of July and it's like their AC wasn't working, we will not be back to this location to avoid the stomach ache from the lack of cleaning standards in this place! read more

I ordered online and it wasn't even made when i arrived to pick it up. Employee said he heard the online order come in but didn't look at it. I asked for my money back and the other employee didn't know how to refund my money and had to call the owner. Sandwich tasted good but wasn't worth $9.00.I won't be back. read more

Just left this location and employee by the name of Ray was very professional and polite, despite the fact that they were closing in 30 minutes. His fellow employee however was not as delightful. She had AirPods in and as soon as I walked in she looked at me, then walked straight to the back. She had an attitude the whole time and appeared to be rushing to close. As a previous employee at another location I was not impressed, and would never tend to a customer in that manner. GREAT JOB RAY!! read more

Good sub sandwich but service was very slow employees seemed not to care that there was a long line waiting took 10 minutes to get my sub with 1 person in front of me read more

Way too expensive for the quality. $8 just got me a sub...no chips no drink! The staff was friendly though! So...if you don't mind paying that much for a mediocre sub. read more

Two word. BIG KAHANA That's all you need to know if your looking for a very good cheese steak for a chain. Cooked to order. Good amount of meat, cheese, and toppings. read more