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    Arcadia Radiology Imaging

    2.7 (192 reviews)
    Closed Closed
    Updated 3 months ago

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    Flor M.

    Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two areas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

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    Richard O.

    I somehow fractured my left foot toe, and I needed x-rays from this location to show to my doctor. They were friendly, and on time. No complaints.

    I went in without a tear and there technician ripped my breasts so hard she torn it from the skin.

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    Appointment dept has a horrible attitude. Never seen this type of service in a medical office.

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    Review Highlights - Arcadia Radiology Imaging

    I was greeted by John he was very pleasant , he made it very easy to sign in.

    Mentioned in 11 reviews

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    Arcadia MRI & Imaging Center

    Arcadia MRI & Imaging Center

    3.6
    (40 reviews)
    0.1 mi

    Today went to get a screening today and came across the most amazing staff. Unfortunately I didn't…read moreget the two ladies in the front office when you walk in to this MRI department, but i did get Jacob's name. Jacob was the tech that did the imaging and he was very kind and helpful. He had a great disposition! Keep up the great work! I felt a strong sense of relief and I felt comfortable and cared for! KM

    Office experience-NOT GOOD, FAIL! I was late for a 2:30pm…read moreappointment & had to be there at 2:10 or 2:15. It was supposed to be a 25 minute drive but it took me almost an hour due to traffic & road construction. It also took another 10 minutes or so before I got called to the front desk, the line was too slow. THEIR FRONT DESK SYSTEM NEEDS TO IMPROVE. I was already stressed out because I fasted, was very thirsty, was in pain & was late. I don't think a patient who needs to have an important ultrasound done would purposely be late for this appt. The front desk person who helped me, right away "SCOLDED" me for being late. I was already on edge to begin with. As I was explaining why I was late even if I DID GIVE myself plenty of time, 1 hour, to get there at 2:10pm she took on this condescending manner towards me & continued to lecture me as if I were a child. She said "that's why you have to give yourself a plenty of time for the appointment." DUH!!! I live 15 miles away, gave myself an hour or so to get there. In short, appointment was cancelled. Unfortunately, sometimes s**t happens! I prepared for it, I fasted, didn't have any water & certainly did not foretell that there would be road construction & traffic. Maybe next time I will give myself 2 hours to get there. Also, I worked as a front desk receptionist too & in customer service before & the attitude she had was/is absolutely not acceptable. I was not able to get her name because I was very upset. She was the young asian girl/lady with long black hair. She needs to be very careful & considerate to patients. She has no idea what the patients are going through. I am not asking for extra understanding, patience & consideration. I am asking for respect. I am always understanding & patient with front desk people like her because I know the nature of their job. I have never complained nor was I ever rude to any medical front desk receptionist ever! This lady or this girl had attitude & was condescending to me. I called her out & she said she wasn't condescending, just explaining. Yeah right! I just wanted to get out of there right away so I was not able to get her name. If she does not understand the nature of her job, the nature of the industry she's in, what it takes to deal with PATIENTS, perhaps she needs to undergo more training or get another job. She is dealing with people that may have a lot of pain AND or serious medical conditions, the last thing we need is to be scolded. I am not going back there and deal with rudeness. 1 star because their front desk system is/was INEFFECTIVE and since I was not able to interact with anyone else but her & IT WAS NOT GOOD.

    Photos
    Waiting room
    Waiting room
    Arcadia MRI & Imaging Center
    Entrance door

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    Entrance door
    Huntington Hill Breast & Imaging Center

    Huntington Hill Breast & Imaging Center

    3.9
    (18 reviews)
    0.8 mi

    I scheduled a mammogram here. The place was very clean and the staffs were all great and courteous…read more The tech, Diane, was very professional and nice. I was in and out within 20 minutes. All is great!

    I had a mammogram and ultrasound done in April 1st. To this day there's no reading yet. I was told…read morethere's not enough radiologist to read the film. I am a high risk patient and I was told I have to be checked every six months. And when you call the number nobody answers the phone. Just recording saying they're the best. Very frustrating. They advertise they are number one facility. Arcadia is an affluent community. It's a shame the service here is so bad. I can give it a zero if I could. I will never , never go back to this place. I just hope I don't get a bad diagnosis. This place is so bad. And I heard I'm not the only one complaining. Very sad. Edit : I just spoke with Leila (director) of the center. She was apologetic. I really appreciate it very much that she reached out to me. I know it's not their fault. This is the first time that this happened. I explained to her it was out of frustration but talking to her at least made me feel we as patients are able to express ourselves. Staff are actually great . The only suggestion maybe if they will accept is at least is review their advertising so it doesn't disappoint. Thank you Leila for being considerate and understanding . Truly grateful. Thank you

    Photos
    Huntington Hill Breast & Imaging Center
    Huntington Hill Breast & Imaging Center
    Huntington Hill Breast & Imaging Center

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    Diagnostic Medical Group

    Diagnostic Medical Group

    3.0
    (20 reviews)
    1.5 mi

    Came here on a walk in last week to get an X Ray done, I did a walk in early morning because I…read moredidn't have time to make an appointment, they do take walk ins so it's super convenient. Walked in to the facility and I was welcomed by all the front desk staffs, it only took me less than 10 mins to sign in, give them my information and take the actual X Ray. The staffs are extremely helpful and nice, the X Ray technician was very polite as well. My report was ready in 2 and half days, while being promised it might take 3-5 days. So I'm extremely satisfied with the rate they get things going so I don't need to sit around and wait for my results forever. The whole facility is very clean and quiet, parking was convenient located in the rear of the building. This is definitely going to become my regular imaging place.

    Sometime April 24 I went to this facility around 3;45 pm. The front desk staff was very tactless…read moresaying they cant do the test anymore coz they are closed. She must tell in a nice way to pacify me. Gas is very expensive nowadays. I have reported this matter already but I havent received any response to my complaint. I did not get the name of the lady at the front desk. I have been to other DMG facilities but all were nice except that person. I donrt want her to lose her job but she must be reprimanded for her behavior. Thank you! The one who did the xray to my husband last April 27 was very nice.

    Photos
    Diagnostic Medical Group
    Diagnostic Medical Group
    Automatic body temperature scan in the lobby.

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    Automatic body temperature scan in the lobby.
    Diagnostic Medical Group of Southern California

    Diagnostic Medical Group of Southern California

    1.5
    (139 reviews)
    3.5 mi

    The office staff was efficient. Technician was on time, friendly and helpful. Office waiting area…read morehas a lot of seating. There's lots of parking in the rear.

    Terrible service! Rude front office staffs!…read more All staffs are not trained well and awfully ruined to their patients! They think they are the only testing labs in the community so they think they entitle to treat every patients rude and disrespected! It is my doctor's choice within their network to use them . If i have a choice i wont use unprofessional service when they are in a professional field. I asked her to let me talk to the manager , she said no. Just come back another date she that set my new appt without letting me know when i thought she checked me in for my appt. I drove an hour drive to here and i did called her and said because the freeway i came from have accident in the front so traffic will be 10 mins late when i arrived she get my ins card , id and i thought she checked in and she went yo back office and dont say anything then come up and said see me next time. She literally wasted another 10 mins and she blamed on me. She could have tell me and dont check me in and wasted my time and said dont see me! What a shame when you are in professional setting and act so low! Worst is another lady came over yelled at me too! I said what the heck? The security was good shaking his head how they treated me! No mercy and treating patients extremely horrible and terrible! Feel sorry for the owner of the business that have terrible staffs mistreating his customers

    Photos
    DMG
    DMG
    Parking spot for employees
    Parking spot for employees
    She should work in jail.

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    She should work in jail.
    Diagnostic Medical Group of Southern California

    Diagnostic Medical Group of Southern California

    2.0
    (88 reviews)
    5.9 mi

    Shout out to this location from the moment I booked the appointment, to the time I went for my…read moreappointment. Everything was seamless and hassle-free. I was worried after seeing the poor ratings and hoping my experience will be okay. Thankfully it was more than okay! When I called to book an appointment, I spoke with a nice staff (forgot her name) and she booked my appointment after checking I was in the system and obtaining my insurance information. After booking, I received a text message to complete some forms prior to my appointment - which took a few quick minutes. Appointment is approaching within a few days, I get a text with address info, my appointment date and time and what my copay will be. Plus, to confirm my appointment. I forgot about this text and they called me later that day for verbal confirmation. The appointment day comes and I have an early 9am morning appointment. The reminder does mention to come 20 minutes earlier. Parking in the morning is okay, but I can imagine it getting full for afternoon appointments. They open at 9, but people are there before 9 because 1st come 1st serve basis for their X-RAYS, etc. but for US it's by appointment, so I was seen right at the dot after checking in. I did have to fill out a form to provide my updated address and also paid for my copay before going in. The US technician was Sage and she was friendly, quick and got me out in 15 minutes. No frills! Overall, a positive experience and I believe they are trying their best to serve their customers to their best of their ability. Imaging centers always have a wait but I'm so glad they honor the services that has appointments scheduled!

    Never go back here again for CT, MRI or any medical diagnosis for myself or anyone in my family…read more They care about the money more than the services that they provide. At first they asked me to pay $300 dollars in advance for my spouse CT scan though I have coverage by Blue Cross Blue Shield insurance. I had a CT scan at Calvin Yang Medical Group month ago. They don't ask me to pay anything in advance. I'm waiting for a refund between the final charge and the money I paid in advance. However their billing department told me to wait for 2 months for refund. What's wrong? What's going on...? Why take so long to refund the patient' money?

    Photos
    Diagnostic Medical Group of Southern California
    Lobby
    Lobby
    CT/MRI Lobby

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    CT/MRI Lobby

    Arcadia Radiology Imaging - diagnosticimaging - Updated June 2026

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