A Grateful Review for Arch Moving -- Raekwon, Darryl, and Israel -- True Professionals with Heart Moving my elderly mom from her spacious 3-bedroom condo into a cozy 1-bedroom independent living apartment was supposed to be a fairly simple transition--we were only bringing a portion of her belongings. But as moves often go, it turned out to be much more complex than expected. In the midst of sorting and packing, some of the remaining furniture created an unintentional trip hazard. I heard a stumble and rushed into the room just in time to witness something I'll never forget--Israel, one of the young movers, caught my mom midair as she was falling. No exaggeration: that young man saved my mom. A fall like that could have changed everything for her, and I will never forget his quick thinking, strength, and care. The move itself ended up taking 8 hours--double what we anticipated--but the team never once complained. Raekwon, Darryl, and Israel worked with professionalism, grace, and heart from start to finish. Every piece of furniture was carefully wrapped and handled with respect. They worked quickly without rushing, took care with every item, and brought kindness and good humor to what could have been a stressful day. By the end, we weren't just grateful--we were genuinely fond of them. We even snapped a photo together to remember the moment. Thanks to their good work, my mom's next chapter began on the right page. Arch Moving, you have an exceptional team, and we are so, so grateful. --Kitty L. read more

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Very bad. They totally broke our 75 inch tv. And broke/lost lots of other things. But the major problem was that we booked them because they had the lowest price and I've used them before and they were good. What they did was under estimate time and only sent one truck instead of two - so we had to make two trips. Ended up costing us more than if we'd gone with any other company. Add in the cost to replace the TV and we're talking a total of $3000 for a simple ranch house move 3 miles away. Stay away!! read more

The worst moving company. The driver tried to get us to give him cash for the move instead paying through credit card (super suspicious) and the assistant they hired (recent high school graduate) was extremely rough with our stuff (throwing boxes down and slamming down furniture) and had a really weird bad attitude the whole time. They also damaged an expensive leather chair (tried to force it through a doorway that was too small damaging the chair, floor, and door frame even though the driver said he "measured it" and it would "definitely fit, no problem") and then tried to blame us, and then tried to get us to sign something that released them from blame. When we called management, they also tried to avoid responsibility and then tried to lowball us on replacing the chair. Ultimately, after multiple calls, they sent someone to repair the flooring and patch up chair. A huge hassle to get something repaired that should have never been damaged in the first place. Would avoid hiring this company! read more

It was a real disappointment to be told to "check your contract" as the way of resolving having items of value not make it to the destination. Do not trust Arch Moving because if something winds up missing, it is on you. read more

I wish I didn't have to write this review, but I don't want others to have a disappointing and frustrating experience with this company. I have worked with Arch Moving 2 times in the past, and so when I hired them again I had expected similar service. Unfortunately, under new management I did not experience a level of customer service I would expect. They increased their fees (first for the truck there is now a $75 fee), and the moving rates for a two man team were 160/hour. I could have swallowed that if they had sent an experienced two man crew, but one of the movers was a young person who clearly had little to no experience and could barely manage the heavier items. At these rates that was hard to understand. They then broke a small glass window, and I was told by the mover it would be covered. When I spoke with the claims department they told me it is not covered per the Missouri Dept of Transport, meaning they don't legally have to cover the damage so they won't. This is not the customer service I would expect at these prices. I would not recommend, and I will never use them again. read more

Arch Moving - broken window - Movers Near Me - Saint Ann, Missouri

Our move was so easy because of Arch Moving. In the past I've always moved myself, and it's an all day event getting bulky furniture loaded and unloaded (and ends with me feeling super sore). This move only took us a fraction of the time because the team was so efficient. They were helpful with suggestions when items didn't fit in our new house how we expected, and readjusted any furniture to the exact spot we wanted it. There were items I was truly dreading trying to move, and one person on their team would throw it under their arm and making it seem like nothing to carry around. I appreciate that after the first 2 hours (the minimum service) that they charge in 15 minute increments. This ended up saving us a little money, and every dollar counts when you have just bought a house and have a ton of expenses! I don't think I can ever move without movers again! We would definitely hire Arch Moving again for our next move. read more

The people in the office were courteous and professional. The movers were very efficient. They did a wonderful job. It turned rainy, but they took extra care of the belongings and nothing was ruined. The movers were friendly, and polite. Reasonable price. Highly recommend them. read more

Professional, on time, and were careful with my personal property. The team assigned for you will obviously change the experience. In case it helps, Mason and John were the two personnel who helped me out. read more

Long story short...BEWARE! Some of the "so-called" movers/employees are SCAMMERS! They were late, came in a company truck one day and a U-Haul the next. Promised to get EVERYTHING out and assemble all furniture. That DID NOT happen. They were disrespectful, aggressive, rude, and threatening to my senior mom. The money that was paid was NOT worth the job or hassle. I believe that some or most of the reviews that gave a one star rating was done by this companies SCAMMERS! IF ANYONE USES THIS COMPANY, take pictures of the vehicle, the movers and WATCH THIER EVERY MOVE! Do not leave them in any room alone with your belongings and DO NOT use them or let them in your home especially if you are a single female or elderly! read more

My experience with Arch Moving was deeply frustrating and disappointing. The movers they sent were clearly young, inexperienced, and unqualified for the job. Two of them couldn't have been older than 18, and one was still in training. Their lack of skill and care resulted in significant damage: my hardwood floors were gouged, my ceiling was punctured, and my mattress was dragged on the ground without covering, leaving it filthy and unusable. They also forgot a heavy file cabinet at my old home, forcing me to go back and retrieve it myself, and left several pieces of furniture--like a chest freezer, a glass table top, and a nightstand with a granite top--wrapped and unassembled at my new house. I had to finish the job they didn't bother to complete. They had offered 2 days later to send a crew out to unwrap and assemble everything that was missed, but at that point my wife and I had already did it ourselves. While Arch Moving offered $350 to address the floor and ceiling damage, most of that went to the repair company they work with, leaving me with just $100 after repairs. To be clear, the Surface Experts team was kind, professional, and did their best to improve the appearance of the damaged floors and ceiling. However, they are not a flooring company, and the repairs couldn't fully restore the floors to their original condition. A professional flooring company quoted me over $3,400 to properly refinish the floors, which Arch Moving refused to cover due to their limited liability policies. They also gave me $100 for the ruined mattress and inconvenience, but that barely begins to compensate for the damage caused by their inexperienced crew. Arch Moving's attempts at reconciliation were appreciated but ultimately insufficient. Their hiring practices and lack of oversight led to completely avoidable damage to my home. If you care about your belongings and want a smooth moving experience, I strongly recommend looking elsewhere. Photos of the damage are attached for reference. read more

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DO NOT USE THIS COMPANY We used Arch Moving to move us from Kirkwood to Columbia, MO in July of 2025. It was such a traumatic, horrible experience that I just now feel up to leaving a review. Between items damaged and lost, we've spent well over $1k replacing what was essential or important to us, but that pales in comparison to the frustrating and, at times, terrifying experience of the move itself. Over the course of the day, which bled into a second day, we had three crews. The first crew had 3 people and 2 trucks; they decided that it was taking too long and wanted to be back in STL by a certain time, so two left with one of the trucks well less than half full. The gentleman left behind, Quincy, who was with us through both days, remained professional and kind throughout the experience and treated our belongings with care. He did his best by himself until a 2nd crew arrived a couple of hours later. They became angry upon arrival and left soon after because they felt like the company had misled them about how much packing was left to do. They then sent a 3rd crew, led by Jackson. They started off okay, but soon began just throwing items around, declaring rooms packed that still had closets or cabinets that hadn't been packed at all, determining that items couldn't be moved (for example, they decided they couldn't move collapsed metal dog crates), stating items weren't on the list to move (it was a full move, everything was going), and ultimately leaving so much behind that we had to rent a U-Haul trailer as it wouldn't fit into our car and SUV. The lowest point happened probably around 11pm when Jackson refused to move the metal shelving units in the basement, stating they weren't supposed to go. I explained they were specifically itemized on the inventory and asked that he call the supervisor yet again. He became angry and started busting the shelving unit apart with his fists and throwing the metal supports in my direction. Quincy very quietly stepped over to my side, as I think he realized it was a dangerous situation. Not sure whether it would stop or escalate the situation, I began filming him with my phone. Fortunately, that worked and he just took them apart and stopped throwing metal supports towards me. At one point, they determined they needed a 3rd truck and Jackson told me I would have to pay for this. The 1st truck had just arrived in Columbia, so I had my wife take pictures before they started unloading to document that it was less than half full. I asked them to call the supervisor, and he did agree to cover the cost of the 3rd truck without any argument, which I appreciated. Again, do not use this company. read more

Movers were kids couldn't lift items and broke a jewelry stand worth 200.00 and got 15.00 would never recommend them

I hired Arch Moving expecting a smooth and professional relocation, but my experience was extremely disappointing. Communication: After reporting damage and other concerns, I was told a crew would return the next morning to fix my disassembled couch and retrieve the dolly left in my kitchen. I explained that my husband had a life-sustaining dialysis appointment that morning and asked if they could come later that afternoon. The field team member agreed--but never showed up, never called, and never followed up. From Tuesday morning until Thursday, I heard nothing from operations despite repeated calls. Each time, I spoke only with the sales rep, who said he would relay messages but never connected me with anyone who could resolve the issue. No one from operations contacted me until Thursday. Insurance & Coverage: I signed the estimate, but I was never verbally informed about supplemental coverage. When I scheduled the move, I was driving and was told only that the company was insured. As someone who does not move often, I assumed that meant if something was damaged, it would be repaired. Instead, I was rushed to pay a deposit to secure my date without any discussion about coverage options. Damage to My Dryer: The most devastating part of this experience is the damage to my dryer. I am the sole provider for a family of seven. My husband is on dialysis five days a week, and I work multiple jobs to keep my household afloat. I trusted Arch Moving to handle my belongings with care, and now I am left with a dryer that barely works and a payout of $60--which does not even cover the cost of a repair visit. This is heartbreaking, especially during the holiday season when every dollar matters. Overall Experience: I tried to remain patient and understanding, but the lack of follow-up and the tone of the emails I received made me feel dismissed. I even refrained from mentioning other issues, such as workers smelling of marijuana and damage to my walls when the dryer was dropped. I have video evidence of how my items were handled, including the fact that nothing was wrapped and items were carried through snow without protection. This experience has left me frustrated, disappointed, and financially burdened. I will never use Arch Moving again and cannot recommend them to anyone. read more

DO NOT HIRE! TOO RISKY. We used Arch Moving for a few of our most valuable items including our brand new refrigerator. We informed the crew that we believed the refrigerator doors needed to be removed in order to exit the doorway. They did not measure or take any preliminary precautions and proceeded to take the refrigerator through the doorway. Once it became wedged in the frame only then did they remove the door. Damage is dents and malfunctioning water dispenser. When asked to make it right they offered $60. This was the result of negligence, complete unprofessionalism. We won't get our fridge replaced but maybe we can save yours. Do not hire this company. It's a gamble whether your items will be in the same condition as you trusted to them. Hope this helps. read more

INITIAL REVIEW: Absolute Nightmare--Avoid at All Costs, Especially If You're a Woman Moving Alone! I had the worst moving experience of my life with Arch Moving Company. As a single mom moving with my disabled mother and young daughter, I never expected to be taken advantage of and treated so poorly. The entire experience was a disaster from start to finish. The movers were unprofessional, lazy, and rude. My 11-year-old daughter cried twice during the move because of their inappropriate language and behavior. Instead of feeling safe during this stressful time, I was threatened with a felony charge while trying to pay the bill in front of my daughter--even though I had my bank card in hand. Joshua, one of the managers, later apologized for mentioning a felony charge in front of my daughter, blaming it on a stressful move the night before where another customer supposedly refused to pay. What kind of excuse is that? It's clear I was being stereotyped. T The movers caused significant damage to my property, including completely destroying a custom granite coffee table that had been safely moved twice before by professional movers. This was no ordinary piece; it was a several hundred-pound granite slab that was part of an antique table. Instead of handling it with care, the movers recklessly stood it up behind a flimsy bookshelf--something that should never have been done. Joshua himself admitted the granite should never have been stood up, acknowledging their mistake. Yet, despite knowing this, the company has refused to take responsibility. In addition to the destroyed granite, my dining room table was also broken during the move. While the movers quickly reported the damage to my dining room table, they purposely did not inform me about the broken granite, showing their dishonesty and lack of professionalism. Despite these significant damages, Arch Moving refused to discuss any compensation unless I paid them an additional $1,700--money they claimed I owed after they denied my repeated requests for extra movers. I was quoted $1,300 for a 6-hour job but ended up with a $3,700 bill--nearly triple the estimate. How did this happen? The movers lied, claiming I refused to pay for additional help, which I never did. I specifically requested more movers multiple times throughout the day. Initially, the company said they would send additional movers, but then they blamed the lack of clarity on the movers themselves, saying they didn't make it clear extra help was needed. I heard the movers begging for more assistance over the phone, yet when I asked to speak with their supervisor, Joshua, he was conveniently unavailable. When Joshua finally arrived late that night, he told me the end of the move was "on him". Yet, I was still charged for those additional hours. The company then claimed I had "misinterpreted" Joshua's words, blaming me for their miscommunication. To make matters worse, two of the movers left before the job was done. They complained about not wanting to take my son's clothes upstairs, and then they threw my clothes all over the basement. My home was left in complete chaos, with broken furniture, scattered belongings, and a feeling of utter violation. Arch Moving Company is not just unprofessional; they are deceitful and take advantage of women, especially those moving alone. They overcharge, provide terrible service, and then bully you into paying outrageous fees by threatening legal action. Now they're threatening to report the $1,700 overcharge to the credit bureau, despite refusing to provide the additional movers I requested. They won't even discuss the damage they caused to my property. Instead of addressing the damages they caused and the distress they put my family through, they focused on extracting more money. They refused to discuss or acknowledge the damage to my property unless I paid their inflated bill in full. They are pinning their miscommunication and poor management on me while ignoring their responsibility to deliver professional, respectful service. They even left their moving pads on items! UNPROFESSIONAL read more

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The movers did a quick, professional job. And the overall price was better than several other moving companies I had seen. For a St. Louis area move this should be your choice! read more

If I could give 10 stars I would! From the initial quote to the periodic updates leading to my move date everyone was professional and efficient. On moving day Antonio K and Chris W showed up early! Introduced themselves and got to work. No fooling around or slacking. Those men put in work!! Got me moved out of my old home into the new on in 5-hours. And NOT ONE casualty to any of my belongings! I highly recommend this company and these two gentlemen in particular! read more

Fantastic! Sergio and his team did a wonderful job wrapping everything so well. They worked fast to get a 4 bedroom house moved as quickly as possible. The team was so polite and friendly. Best movers I have worked with and I have moved a lot. Highly recommend. read more

Adrien and Leo did a wonderful job! They were careful with my belongings and so polite! They went above and beyond what I expected. If I have another moving need, I will definitely use them again! Trying to find a reputable moving company can be overwhelming, but after reading the reviews I thought I would give them a try. No regrets! These young men were great! read more

I hired Arch Moving to move me out of a one-bedroom apartment into another one bedroom apartment about 6 minutes down the road. I also enlisted their help to pack up my kitchen and a few books I had in a bookshelf. Altogether the move consisted of 10-20 boxes, one queen sized mattress, one dresser, one sectional and a small bookshelf. What should have been a 3-4 hour job turned into an 8 hour gig. The movers were unprofessional, inefficient and lacking good judgement. There was one point in the move where they were having trouble getting my sectional through my hallway. Instead of simply taking the legs off of the sectional to fit it through the hallway, they almost elected to take it down 7 flights of stairs. When I questioned them about this judgement call, the mover told me it would take longer to take the legs off than take it down 7 flights of stairs. It did not. It took 2 minutes to take the legs off and the sectional was able to fit through the hallway onto the elevator. There were times when I caught the movers on their phones, taking smoke breaks or just simply going VERY slow when moving boxes. I ended up paying twice as much as I expected and when I submitted a formal complaint I received no recourse. These guys are clearly crooks who want to milk money out of people and waste your time, resources and money. Additionally, the movers are inexperienced, inept and inefficient- making the worse judgement calls I have ever seen from any logical human being. DO NOT BOOK THEM. read more

This is the third time I've used Arch Moving. They never disappoint and continue to deliver outstanding customer service. I had furnishings in a storage unit that was going out of business and I needed these items moved to a storage unit at another location. Each location presented a different set of challenges. Austin and Jamil were knowledgeable and they made the necessary adjustments to make sure the move went smoothly. I loved their friendly, positive and professional attitudes. They worked well together as a team and they completed my move in a timely and efficient manner. I would not hesitate to use Arch Moving in the future. read more

Hire these guys! They moved my daughter into her new apartment in Tower Grove South. Amazing service, very reasonable pricing, fantastic people. Highly recommend! read more

Arch Moving - Arch Moving - Movers Near Me - Saint Ann, Missouri

Arch Moving provided the best moving service I have known. John and his team are exceptionally kind and friendly. My movers, Imani and Quentin, are two amazing humans. Everything was done with care. They never stopped moving and were efficient. read more

The 2 young men that moved my belongings were fantastic. Very polite and careful with my items. They worked very hard and made use of the time efficiently. The price was fair and cheaper than most other companies. read more

I hired Arch Moving because they were highly recommended by friends. Unfortunately my moving day turned out to be a complete disaster with awful movers. At the moving company's recommendation, I scheduled 3 movers to move a 3 bedroom house with 40-50 boxes. We did all of the packing ourselves, and even moved almost all of the boxes ourselves, so that the movers would literally only have to move the furniture and a few boxes. The 3 movers were supposed to be at our house at 9:00 am. Unfortunately, only two movers showed up (Quintan and Marcel), and not until almost 10:00 am. And they were CRABBY from the get-go. They complained that there was no 3rd mover (even though I scheduled one); they complained that they were too tired; they complained that they had worked until midnight the night before; they complained that they worked 10 days in a row; they even complained that they were allergic to cats! Not a good start to the move. I walked them through the house. They said there was no way only 2 of them could do all of this moving. I reminded them that I scheduled 3 movers. Then I call the moving company. Office manager (or whoever answers the phone) says he'll get a third guy out here right away. 2-3 hours into the move and no third guy. At about 1:00 pm, the two movers were about halfway done and were finished loading up the first round of furniture when they announced that after they dropped off this first load at the new house, that they were DONE FOR THE DAY. And again they went through their list of complaints. Up until this point, I had been super patient and understanding, but now I was getting pissed. I called the moving company again and explained what was going on and I also asked where the third mover was. They apologized that there was no third mover available because everyone else was either working another moving job or they called in sick. He promised to call the current movers and tell them to keep working until the job was done. Well great. I'm stuck with unhappy, tired, and overworked movers. At about 3:00 pm, the movers finished unloading furniture from the first trip at the new house. They advised that their boss was on their cell phone and wanted to talk to us (great....what now? ). He asked if we would be willing to PAY for a second crew of 2 movers with an additional truck. At this point, I'm super concerned about the first crew leaving and having an unfinished move, so I felt I had no choice but to agree. They should have sent out more movers to begin with, and this would've been a much more efficient move. So.....about 3:30 pm, the moving company sent out the second crew of two men and another truck. Unfortunately the first two movers, who clearly didn't want to be here in the first place, basically took off as soon as they heard that the second crew was coming. Although they had unloaded what they had brought over to the new house, they didn't bother putting any of the furniture back together - the beds, the dining room table, nothing that they took apart. So then the second crew arrived - and now we have a new problem. The second crew was under the impression that they were just coming to "help" the first crew and to get the rest of the move knocked out as quickly as possible (which would've been nice). In fact, this crew had just finished two other moving jobs that day, and technically were supposed to be done for the rest of the day, but instead agreed (or were forced, who knows) to help out the first crew. Not surprisingly, they now were PISSED to find out that the first crew left on what was their ONLY move of the day, and now the second crew was stuck finishing the move by themselves AND putting together all of the furniture that the first crew couldn't be bothered to put together! I really couldn't blame them. I was pissed too! Luckily, despite the circumstances, the second crew was a hell of a lot nicer than the first crew. I felt bad for them. But at least they were being good sports about the situation. At some point a third crew member showed up. I have to at least give these 3 movers credit - they worked HARD - Charles, Jeremiah, and Sidney. They didn't even finish until 1:00 am!!!! So it was literally just one bad thing after another. Not enough movers; bad mover attitudes; two damaged refrigerators (that's a different long story); late night; and paid twice the amount we were quoted by the moving company (which was only an estimate I know but STILL). Truly, this was the move from hell!!!!! But special shout-out to Charles, Jeremiah and Sidney who worked hard to save our move. I truly appreciated them, and I would use THEM again, but I would never use this MOVING COMPANY again. read more

I've discovered that movers are shockingly unreliable. Not the case with Arch Moving. I've hired them several times. They're efficient and fairly priced. read more

Arch Moving provided me with 2 men - Antonio & Hendrix. They were EXCELLENT! I'd give them 10 stars if that were an option. They were on time, worked very hard, were friendly and very professional. I had used Arch Moving 6 months prior. Antonio was the supervisor on that move as well. That is the reason I called arch for this move. And I will use them again in the future when I need their services. I highly recommend Arch Moving. Once again, Antonio & Hendrix are top notch. read more

Fairly average experience. I was so pleased with the man over-the-phone that squeezed me into the appointment slot I had after having a terrible time with securing a moving company on such short notice. I thought the service I received over-the-phone would translate into the service I received in my home. I was very uncomfortable and hoped they would simply do their job quickly and efficiently. I needed mostly big items moved that consisted of: bedroom set (frame+mattress, large dresser, medium-sized night stand), couch, desk, washer/dryer, dining room table and chairs, (3) heavy totes (one had wheels), (3) heavy boxes. I needed this completed in two hours including take down and re-assembly. My appointment was at 9am. At 8:40am, I received a text message that they would arrive in 30 minutes. At 10:08am, two gentlemen arrive at my home with hints of alcohol on their breath -- not a crime. I was clear about my needs to move quickly and the big items I needed their assistance with. Throughout the move, I was encouraged to think about the tip I would give and to point out any additional items they'd be happy to take. This was frustrating as most of the big items I needed to be moved, were not touched yet. I kept telling them to "leave that one there, please grab the larger item in this room or that room." The duo was very communicative with what they thought could not be done and how the timeframe was not attainable. I needed to have everything completed within 2 hours and they thought it was not going to work out. Again, I needed mostly big items moved and had experienced another moving company with the same size team accomplish this task two years prior -- with more stuff. All in all, they finished after 3 1/2 hours and encouraged me to tip them through CashApp and they would in turn take that money from my balance. So I still paid over $500 for a move I was quoted $350 for but nearly $100 of it went to them for a semi mediocre job. I shared my grievances with the gentleman but vowed to never use this company again. It did not help that I was told how beautiful and amazing I seemed while they worked. Naturally, this is a great compliment, but not when you feel that the advances would hinder their productivity. I just wished the pleasantry from their office agent translated to the professionalism of their field team. read more

We booked Arch Moving to load up our U-Haul for an out of state move. They were set to arrive at 10. I booked over a week in advance. At 9:30 I received a call saying they were going to be 30-90 minutes late. Okay, no big deal. At 11:30, I called for an update. I was told it was going to be another ~30 minutes. At noon, I received a call from the mover saying that there was going to be another 45 minute wait. This would put the estimated arrival time at 12:45, which is 2 hours and 45 minutes past the time we booked. Who knows if they would have actually showed up at 12:45. We wound up cancelling the moving service and loading the truck ourselves. We had a four hour drive ahead of us. We arrived at our destination three hours later than we had originally scheduled to arrive. We had to delay our unpacking of the van until the next day. Their delay caused a great amount of stress to us and our loved ones, and all we get is a "sorry". The reason for the delay was that the job before us took longer than expected. Why do you take our reservation if you do not contingency plans if a job takes longer than expected? We were okay with the price and everyone we spoke with there was nice. read more

we moved on 7/14/25 and were a repeat customer as our daughter used them 5 years ago and the same thing happened in our move as it did hers. They ran out of room and we had to move the left overs. My husband took a picture of what was left. It was hot that day and had a cooler of drinks for the crew. we had two trucks and 6 movers. We gave each of the 6 movers $120 tip.They worked hard and would have given a good review, however we were missing one tub of drills, lights, and drawer items. we reported it and they said they did not have it. There was one extra car driven by one of the crew as well as the two trucks. we did not get this plastic tub, so I assume it vanished in thin air. No one else was at the house and this was the first area they loaded. most boxes were sealed but the rubber totes were not. very disappointing and once they got their money, they don't care. sad customer service. read more

Very unprofessional and unprepared. Rude caused damages to priceless furniture. Don't bother booking.

They were more than happy to provide the desired service, which was a two-bedroom move-out from two separate properties. The two people who were sent out, Keith and Adrien, arrived fifteen minutes early and completed everything well. Make sure you ask for mattress covers; the guys showed up with just shrink wrap, even though I verified this with the office on the day off. The value of the service, at $160 per hour was the cheapest in the city and was very remarkable considering that it was the dead of winter; yet, there were some things they could improve on, such as completely covering furniture that would be stored for later use. read more

Start time was 30 minutes later than quoted, and I had to call week of to confirm move start time. Only to find out that I wasn't booked. All this to say that once they arrived, they were helpful and courteous to both myself and my mom. They also allowed me to have 2 different drop off locations which really helped out. read more

Patrick and Anthony were exceptional. i did not have an easy job for them and they approached it super positive and professionally. They worked very hard and finished the job faster than expected. They arrived early for appointment and took very good care of my belongings. I would recommend Arch moving and will use them again. if you get Patrick and Anthony you are in good hands. read more

Arch moved us from an 1800 sq foot condo to a 3 story house and did a great job. They worked their butts off from 9-5:30 and moved some very heavy wood furniture for us. They treated our belongings and our home w/care and were very polite. We were quoted for 3 movers and got 2, but that is the nature of weekend work these days. For that reason, it took a longer than the 4-6 hours quoted, but again, they did a great job and the rate was very fair. Would use again. read more

UPDATE I have spoken with the General Manager, Rob, several times. He has offered me money to remove this review. He does not dispute any of the facts, he just wants the review gone. I offered to accept just the repayment of the cash tips I gave his employees, but he feels that $850 is absolutely a fair and reasonable tip for a job half done. Basically, nothing has changed. I'm just updating because someone claiming to be the owner replied to my review asking me to contact the GM, which my review stated I'd already done. It is my belief that the only reason this company has such a high rating is that they pay for good reviews. Buyer beware. read more

Arch Moving - Broken but of flooring from careless movers - Movers Near Me - Saint Ann, Missouri

The movers showed up about 6 hours late from the orginal time. I was told 1115 am CST and the movers showed up at 5 PM CST. I was told 3 team members would show and only 2 did, for fast moving. I was approached by one of team and was told that he sees more than what is on the list of items to move, so I could make a choice, I could either tip him really well or he could call the dispatch and have them re-do the original bid. I never saw the inventory list.The move was complete by 1030 PM CST and one of team members called his employer, he was given the price of the bill, I wrote the check, the check cleared 2 days later, 8 days later I get an Outstanding Invoice or 400 plus that they want me to pay. I signed a document stating that nothing was broke and all my household good were delivered, the to the movers wanted to leave and go home. Hurry hurry hurry, sign this. I have alot of broken picture frames, bottled items that I bought when I was traveling. I would not hire this moving comany. They strong arm, scam or whatever is required to get more money from the customer. One thing regarding initial invoice: The truck mileage is 3.00 per mile. 125.00 mininum. Long Distance F-S 1 Truck x 60.36 miles @ $3.00 per mile ($125.00 minimum) $181.08 Not sure h*e Arch does their math. It was a one way trip. https://maps.app.goo.gl/guaoDXJE77HyqXyL8 I would highly recommend you select another moving company. read more

Great service! Demetrious, Antonio and Chris were so helpful and made moving a great experience. They were so accommodating and positive through the move and it was a very long day for them. We were pleasantly surprised with the price considering how much we had to move! We are so grateful we found Arch Moving. read more

Our move was horrible. First the packers came with plenty of boxes but when I was out getting lunch for the crew, they decided to use my roll of trash bags and packed all the basement in trash bags! The movers came the next day with two trucks but decided they needed a third. When the third truck arrived they said if they packed and unloaded three trucks, they would probably not be finished until 9:30pm. So the third truck came to the new house completely empty! And now we needed them to come back a second day to finish the job. I was shocked when I got a call from a piano moving company asking when they could move our piano. I was assured it would not be a problem for Arch to move the piano and instead, had to pay the other company $500 to move the piano. And when we were giving the workers a tip, the one said "I wish it was more, I really need gas money"! I was shocked, since I didn't realize until the day before that I was supposed to tip them. I thought $20 a piece for the packers and $30 for each mover was very generous. Will never use Arch again and will never recommend them to anyone. read more

i requested a pack and move appointment. When the truck showed up, the crew chief didn't know it was a packing job. Boxes had to be brought. they packed my clothes in moving blankets in a big lump. They didn't label the boxes. Every box I've opened so far has at least one thing broken. i still can't find my cookware a week later. the two members of the crew were terrific but the crew chief was verbally harassing them about slacking off. i left a message for the owner who hasn't called back. Just awful. read more