STAY AWAY.Charged $506.00 for one man 45 minutes to repair dripping pipe.Then Rick comes and makes…read moreout large bill.Im quadrapalegic and my room is right across from basement stairs but he wouldnt explain the charges to me.He took advantage of my 90% blind wife to write check.Bill says for parts $198 for air vent and$50 for 12" pipe to stop leak.Then charged 2 hours labor for 2 men when 1 man did complete job in 45 minutes.I looked up exact air vent from supply house for only $16 and he charged $198 for the part.This part just unscrews and screw new on in,maybe 1 minute.This is elder abuse.Rick wont answer calls or reply to messages.I do have photos to back up my complaint about this thief.Charges for labor and service call were outrageous.Very evil man.Stay away,do not trust this company.

We just purchased a home in Crystal Lake earlier this Spring, so when the AC started sporadically…read morequitting on us, we were crossing our fingers that we weren't going to have to spend thousands of dollars (and at least a few sweaty days in August) on a new AC unit. When the AC stopped working on a Saturday when the temps were in the 90s, I decided to call Wally's hoping they would be able to send someone out on Monday. To my pleasant surprise, Rick Novak was at my house in less than an hour. In addition to being able to quickly diagnose and fix the issue with the AC, he was a genuinely friendly guy that was a pleasure to deal with. He had the AC working in no time, and reassured us that the unit was in overall good shape and wasn't in danger of needing replaced in the near future. Thanks, Rick!!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Friendly and competent . Quality of work is good.good local business and reliable. Good pricing…read morewith quality priducts.

Erik will go above and beyond for his customers A true…read moreprofessional. The value is phenomenal I used him to repair my old furnace quite a bit and he installed a new one for me on 12/19/25 for a great price. He also cleaned everything up and followed up with me a few hours later.

10 stars if I could. Eric came out after I got the run around by every other hvac company. He gave…read moreme a quote to do the repairs on my AC which was very reasonable pricing. Came out the next day and did the work, he even had to do a little extra that wasn't forseen but didnt charge me more. cost was exactly as quoted. very nice guy who knows his hvac. highly recommended. will be using this company every time going forward.

Not an honest company, they charged 100 just for service call, then 260 to replace a thermostat…read morethat I provided. No new parts nothing else done. Extremely expensive

No way, I had them come out after hours so I get having to pay the $35 overtime charge. What they…read moredon't tell you is if the guy doesn't get it diagnosed within a half an hour they charge you half an hour or almost an extra $60! I'll say more about the quote that was given after the job is done by someone else. Let's just say he tried to take advantage of my need for heat.... and the guy that came out was from G and R Heating. Not who I thought I was calling.... there are too many other good companies to deal with this stuff. Find someone else. Update: another company did the job for less than half of what they quoted me! Jesus

I can't recommend Compass enough. Especially if you are in the market for a Mini-Split like I was…read more This is a major purchase and must be done right. I discovered Compass through a referral from another HVAC company. Think about that for a minute! Mike and his crew were excellent in every way, every step of the way. Usually after large purchases I tend to second guess if I could have done better or gotten a cheaper price...not this time. Mike's knowledge and expertise is obvious once you meet with him and that's all I needed to know I was in good hands. It was a no pressure sale also. Thanks Compass!

My AC died. Tyler from Compass showed up the same day. He explained the problem clearly and kept me…read morein the loop during the fix. Professional and efficient. Definitely recommend them!

This company is GREAT! After another company replaced my furnace and messed it up by miss matching…read morethe plenum size and furnace I got McHenry to do it. The other furnace was crap and only lasted a year before the blower failed (because of the pressure miss match caused by the plenum mismatch). They replaced the furnace with a good one, AND got it up off the floor like it SHOULD have been. In addition to correcting the plenum, they put a NEW and correct filter housing on it. That doesn't seem like a big thing except the prior company had some dummy install a filter housing with the screws facing IN to the slot where the filter sits making it a real pain to replace. So ya, I definitely recommend them.

Outstanding Customer Service every one works with you. Day of job Alex and Jeff were fabulous…read more They let me watch them work I've always been fascinated with how things work. Mid Oct 2024 they moved my 3ton A/C unit over and further from house making it easier for me to keep clean. It's taken me some time to write this review as I'm still recovering from surgery. Come Spring or Fall I'm planning to renew my maintenance contract. They come out twice a year to check HVAC and clean everything up. Again outstanding Customer Service every one works with you. END RESULT very happy customer. Highly recommended!!!

Northern Continental replaced my furnace as well as some ductwork that was damaged by a leaking…read morepipe. They worked alongside the plumber so he could repair the pipe between removing old ductwork and putting in new ductwork. It wasn't a simple job because they had to remove some dropped ceiling in order to get the ductwork out and in. They also replaced some damaged conduit and replaced the ceiling and trim. They fixed any issues they found, issues I did not even know existed. I could not be happier. Thank you!!

I have been working with this company since moving into the area 4 years ago. After 4 years of…read morecleaning and checking my furnace and air conditioning, I needed it replaced. No pressure at all. They provided multiple options and didn't pressure me when I wanted time to compare prices and products. After I chose Northern Continental, I received excellent work, at a competitive price, for better products. This shows how they service customers for both big and small needs. Different options for my replacement were offered at different price points, all reasonable and well explained. They took the time to answer questions, make a competitive quote, and completed a professional and clean installation on my timeline. I will continue to work with them for routine maintenance, and highly recommend their services. Another very happy local customer.

Great HVAC company in the greater Chicagoland area. Have been using this company twice a year for…read moreseveral years now and had excellent service each time. Thank you, Eddie, for servicing our a/c and teaching us how to replace the air filter. No need to remember when to have your furnace or a/c service because this company call YOU to schedule when to come. Isn't that great. No other company does this and we really appreciate their thoughtfulness.

My Carrier a/c is making a really bad rattling noise. I called Carrier who referred me this…read morecompany and told me the unit has a 10 year enhanced warranty. I called and they came the next day to give me a diagnostic but were 45 minutes late. I had to reschedule another appointment because they were late. Five minutes of the diagnostic and $90.00 later the tech tells what he thought was wrong and that he would order the part. I said well what are your rates since the part is covered under warranty, he tells me it will be some administrative charges for the girls doing paperwork around $100.00 and 2 hours of labor for a 20 minute job. I understand labor charges but not 2 hours for a 20 minute job, and I don't understand the administrative fee of $100.00. so basically I'm paying for the part that is supposed to be under warranty. This will run about $400 to $450 for a part under warranty. Run, run, run from this company.