We had a custom alumiwood pergola installed in our back patio area. The guy was very helpful with…read morerecommendations for color and appropriate size for our patio/yard. Very happy with the price, quality, and the outcome! I would say the only area for improvement would be if someone looked at the HOA paperwork or gave more measurements with consideration to what the HOA would need. We had to measure a few more things for the HOA to approve.

Once these guys get your money they have no more concern for you. There is no warranty on weather…read moredamage, which would be the only reason something would happen. Got work done less than a year ago. Wind came with no support whatsoever. I called and asked for a quote from the insurance company but never received one, nor did they come by. But when they had not received their money for the initial installation of the product, they stayed on course. Kinda disappointed that literally I had no support or warranty after the initial install. They could have made it clear that there was no warranty on weather or nature damage. The standard industry warranty is 5 years, and now I need help; there is no support. I want everyone to BEWARE if you do business with this company. Then when they initially installed the product I had to force them to do it the way I wanted it done. The product is good quality. But the warranty, support afterwards, and customer service leave a lot to be desired. I hope this is passed on to management P.S They have blocked people from reviewing on google so what that say about them?

I got a rectangular shade sail to help shade my pool and to help keep my neighbor's Ficus leaves…read moreout of my pool. The shade goes from my house to about a foot inside of my property boundary wall. It's doing a great job and seems to be creating cooler pool water. It is extremely durable and has been tested now by two major dust/monsoon storms with high wind. It handled it like a champ! No issues at all. The Outside Shade company is a local family owned and operated company with several members of the family involved in the business. They were always very quick to respond to all my questions and were great to work with all the way through the project. I love being able to support a local family owned and operated business! I highly recommend The Outside Shade Company and their shade sails!

I have called twice to make estimate appointment with no call back. Then they canceled my…read moreappointment twice in the same day. Wasted my weekend waiting for them. I don't usually leave a bad review but this business needs better management!

My with Royal Covers was positive from beginning to end. I…read morenever felt rushed or pressured to buy. I met with Peter who came to my house, gave me an estimate, and helped me figure out what sort of cover I wanted. He also helped me easily arrange financing for the project through a se one party. Jonathan worked with me to find a day for installation. And my install team, led by Preston with the help of Chris and Tim, were top notch: polite, professional, and easy-going. What most important? I love my 15'x17' lattice pergola! I highly recommend Royal Covers.

We were very happy with the options and price Royal Covers gave us for our patio cover. The colors…read morematch perfectly with our house colors, and even my neighbor who sees it over their fence commented on how pretty it is! The whole process was smooth and communication was great. We loved that their electrician came to put in the ceiling fan that we purchased seperately, and ensure that everything was to code. He and everyone else was great to work with and very respectful of our home.

Would definitely recommend them and use them again for an appropriate application of their…read morespecialty. To single out for mention, Sergio and Rubin. It feels good to work w people who bring confidence, skill and knowledge, and big-warm hearts. So comfortable with them working here in our home.

Sent an initial response and then did not respond after I asked for more information and to get a…read morequote. Will be going with someone else.

I had AZSM connect two patio roofs with a custom 26 ft. insulated roof solution…read more Every step of the process from onsite consultation, to help with HOA approval, to final installation, was professional and friendly. I now have full shade across the entire backside of the house, and couldn't be happier with the work that was done.

Excellent Sales, Poor Workmanship, Ignored by the Company…read more I found AZ Shade Masters at a recent home show and was impressed with their presentation, product, and information about pergola options. I obtained bids from four firms and AZ Shade Masters provided a detailed and competitive bid for my planned 4K Aluminum pergola. Unfortunately, the installation is where things went sideways, and AZ Shade Masters ignored my concerns: 1. White caulk on the roof is visible from ground level - The installer advised "I" can fix this by painting the caulk with matching spray paint, but it may take several coats. 2. Closer inspection with a ladder revealed caulk haphazardly applied with drips left wherever they fell. 3. Frame beams were cut too short, and gaps are filled with wide beads of painted caulk. 4. Metal shavings were left in the rain gutter along with a metal scrap cut to allow water drainage. 5. Gussets of unequal length were accidentally installed requiring the correctly sized shorter gusset to be replaced to match the longer to avoid leaving exposed holes in the posts. The installers had the design plan in hand but suggested they could install my pergola however I wanted. I stressed several times they should follow the plan and was forced to correct them when they attempted to deviate (for example: eliminating gussets when they were to be included and sloping the frame beams instead of installing them level). One even suggested I was "OCD" for insisting they follow the plan. (I DID accept one of their suggestions and shortened the pergola height by six inches which was a solid recommendation). After discovering the caulk issues, I texted photos to both my salesman and the company manager. I also left voicemails and a message with the showroom. I connected with the salesman who advised some aspects of the caulking are "normal" but not all and he deferred to his manager for any remediation. I have heard nothing since from AZ Shade Masters. While the crew was personable, installation quality leaves much to be desired (the photos speak for themselves). I should note the installers have the customer sign a form that there are no concerns after installation is complete. I signed as I was largely satisfied and the pergola looks good at first glance, but closer inspection reveals issues not apparent from ground level. These issues combined with the lack of response from the company prevent me from recommending AZ Shade Masters.

Doing business with A to Z Shades and Shutters was a pleasure from start to finish! Marco came to…read moreprovide a quote on an awning, and when I learned they install blinds, I asked him to provide a quote for our patio door as well. Their prices are very competitive and because they are a Sun Setter company, you know the products are great quality. Fernando and his team member came to install both the awning and blinds within the anticipated time frame. When he learned a special bracket was needed to allow the awning to work properly, Fernando returned the next day, as promised, and finished the project with excellence. I love both the new blinds and awning, and look forward to years of enjoying their beauty and practical purpose. I highly recommend A to Z Shades and Shutters!

Fernando and.his crew are top- notch experts in design and installation of outdoor shades. He did…read morea fabulous job for our "Arizona Room" at a very fair price. His crew was meticulous in the installation of the 2nd component in our outdoor patio. He has our highest recommendation.

Friendly and fast service with fair a price. Also great advice on what to do in our situationread more

We ordered drop-down shades for our back patio. They are beautiful and the quality is top notch…read more Tierza works the front desk. The first time we went in, it was very busy but she held her cool and was fabulous. She always called me as to give us our status update. Jason and a co-worker came out and did a wonderful job. He needed one small piece (which didn't interfere with the installation) and he brought it out the very next day!!!!!! This is a family owned business, they have kept their prices very reasonable but the quality is still there. Thank you for our beautiful shades. Carol W

This is a fantastic company with a great product. Highly recommend them. Have had their pool cover…read morewhich was custom built for several years now and it's awesome. Their service and support is second to none. They absolutely stand by their product.

My husband and I are very happy customers! Excellent customer service and communication. Installer…read morewas here right on time, did an excellent job and we absolutely love the shade. It looks clean, beautiful and structurally sound. Now our pool equipment can get some relief from the miserable sun beating down on it in the summer months. We couldn't be happier. Thank you all!