This was my second visit this week.....They have done a great job of monitoring how many people can…read morecome in the waiting room at one time..... Both times the receptionist did a great job of directing folks.... today Irene & Sonia did an outstanding job of taking of care of me and all the other customers... Great job Ladies & keep up the good work... no one likes hanging out a Lab.....But, if it's clean and the employees are efficient that makes all the difference.... Parking is tough...(busy) I made an appointment on-line both times.... check in from your car they will let you know when to come in.....

One of the male workers are rude, and they seem to be always short staffed, even when you are on…read moretime to a 7AM appointment you have to wait 50 minutes to even be seen. And it's always crowded with patients because we aren't a seen in a timely manner. Management should staff them properly so patients can be seen and not wait so long.

Quest's New Format is Convenient and Efficient…read more Blood tests are a necessary routine for many. In the past, Quest locations reminded me of the DMV or jury duty. All of humanity were jammed with their germs and all into a crowded waiting room filled with crying kids and coughing. Quest has improved their operations leaps and bounds. Patients now check in at a touch screen, the wait is short. Minimal chairs are set up, patients have the option to wait in their car. I have tested two locations now (Santa Ana/Orange and now Loma Linda) I have been in a few times for tests and overall had a great experience. My phlebotomist today was excellent, friendly, professional and gave me a pain free blood drawing. It was one of the easiest blood draws I have had out of hundreds. Thank you Quest for the Business Process Improvements. Also thank you to my Phlebotomist today for being a highly skilled professional and kind person.

One of their facilities have been dirty and they take forever. They sit there in the back, laughing…read moreand talking and chatting, knowing that there are several people they need to tend to, and they don't not in a timely manner.

My company recently started using Exam Professionals to perform our DOT physicals and I had…read morereservations about the change. To my great surprise my visit was exceptional, from beginning to end everything was smooth sailing. The staff was very friendly and the Physician Assistant was super nice and very pleasant. I really enjoyed my visit, which is a rarity. I had my book in had because I was prepared to be there for hours. My appointment was at 3 and I was done at 3:45. I also like the fact that they enforced mask wearing, if you don't have one with you they sale them for $1. *side note I used Waze to get here and it told me to turn on Hunts Lane and led me to the back of the parking lot, to the hall of records and told me I was there! Turn onto Commerce Center West and it's the last building on the left at the end of the cul-de-sac.

Been here since 9:50am it is now 12:40pm and im barley leaving honestly once in its fast and…read moreconvenient but the almost 3 hour wait is ridiculous place is too small to deal with all these people

Franchesca was super nice with us and she has a very good hand. I didn't even feel when she did the…read moreblood work and she talks to you so u relax and I hope I get her for next time.

If I could leave a zero star, I would! My sister and I had appts and we didn't get seen till almost…read morean hour later. The check in line was insane and while sitting in the waiting room, I was being sexually harassed by an elderly man. I was so disgusted and scared. DO NOT GO HERE! Especially women. I felt in danger and told the lab tech but of course they did nothing about the perverted old man. I will NEVER step foot here again!

With an appointment, this place is great. The phlebotomist there are great. They take care when…read moredrawing your blood.

Literally have to wait 2 hrs to get seen they call 1 person every 30 mins. They are slow and don't…read morecare to see anyone.

Located on the 3rd floor Suite 304 of the SCS CORPORATE CENTER…read more Professional and friendly staff ! Very welcoming reception! I come here for my injured thumb for therapy! Very clean clinic and they do care of all patients with TLC . Finger Exercises Rehab Tools used for my right hand therapy: Hand Gripper Strengthener Chiming Chinese Health Balls Hand & Finger Exerciser Finger Stetcher Resistance Band Therapy Putty Hand Exercise Web Colorful Resistance Elastic Yard Band Best part at the end of therapy session is the hand wax !!!

Went to keystone physical therapy last year for a work related injury and they truly are the best!…read moreOffice is nice and clean great welcoming environment great staff highly recommend!

If I could give this lab a rating below zero, I absolutely would. The level of disorganization and…read moreunprofessionalism I experienced was unacceptable. When I arrived, the check-in system estimated a 30-minute to 1-hour wait, which seemed reasonable. However, after well over an hour, my name remained "next in line" on the screen with no updates or explanation. When I finally approached one of the two staff members working, I was met with rudeness and indifference. I was told, "We really don't know, there are only two of us here." When I asked if they could at least confirm whether my insurance was accepted--since I'm new to this lab--they couldn't even check. This is not acceptable patient care. There was no communication, no sense of responsibility, and no basic customer service. If a lab cannot manage patient flow, provide information, or treat people respectfully, it should not be operating. Patients deserve better than this I would avoid this lab at all cost -even if you get an appointment. We left and no service done. 10/17

They were on time.... Even though there were a lot of people waiting...I made an appointment....so…read morefor me it was easy in easy out.... The girl did a great job..... couldn't even tell where I was poked Parking is plentiful .... Employees are friendly and very efficient...

They were amazing! Right on time. I suggest you do early early appointments. I was scheduled at…read more7:40 and they pulled me right at 7:40. Quick, easy, and super friendly.

This place is a JOKE! Been waiting since 9:30am and it's now 2pm still waiting. The staff is RUDE &…read moreunhelpful! All they say is your on the standby list but when I got here I had 6 people ahead of me, 4.5 hours later. They closed up the front desk window and just have 2 tablets for people to sign in but a lot of people need help. I helped a few people but they really need to get this place and staff fixed, ASAP! There's only 4 people currently in here but I'm still waiting...

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

I really appreciate the professional staff here. The Dr's here are helpful and attentive which is a…read moremajor + in these days. There's never a long wait but the care is excellent.

This Imaging Center has been the #1 Best I've ever been to for service, kindness and understanding…read more Our first introduction into the Center was with Precious at the Front Desk. Such a brilliant and professional person that one could tell really loves working with the Center and with the Patients that come in. She was very patient with me and helped me through the process of checking in. Next, I was greeted by Brandon in X-ray to have an MRI. He put me at ease and gave me information that helped me relax and get through the process. It was the best MRI I've ever had and the first time I felt comfortable and not afraid. Because of these two professionals my husband and I will continue to return here. The location is excellent, new building, easy to park, and most importantly the staff at RadNet Imaging Center were #1 in kindness, professionalism, knowledge and so much more! Thank you to them and to San Bernardino Advanced Imaging for having such great people and a beautiful space within a New Building. One thing I can not understand is why so many people writing reviews opted to give only one star. They were clearly not telling he truth, or perhaps they think they're the only and most important person in the room. The Customer Service is the BEST #1 within the medical practices I've visited. They deserve a #10+ in reviews.

My mom was experiencing new pain, and her provider sent her in for an ultrasound. We had an…read moreappointment scheduled for 1:30 PM and waited for about an hour before the front desk employee told her she was not due for another mammogram because her yearly appointment had been done 4 months ago. He immediately tried to turn her away without even asking why she had returned or reviewing the reason for the visit. When we checked in, we specifically told the woman at the front desk that my mom was having new pain, and she said she would make note of it. I then had to stop the employee and explain again that this was not a routine yearly mammogram -- it was for new symptoms and concerns ordered by her provider. What made the experience even more upsetting was the employee's attitude throughout the interaction. He appeared to be smirking and laughing while we were trying to explain that my mom was in pain and had been sent there by her provider. It felt dismissive, unprofessional, and lacking compassion. After already handing her a card and telling her she was not due yet, he then tried to say he wasn't turning her away. The lack of communication, attentiveness, professionalism, and empathy was extremely disappointing, especially when dealing with someone worried about their health.