I love the store but delivery is a nightmare. Do not purchase any large or heavy items. Besides being hours late, they did not have the manpower to deliver the cabinet I purchased. The floor was scratched and the drywall damaged. The Fairfax store could not assist. read more

I would caution any buyer to stay away from this location. The customer service is awful, I have dealt with two different customer service personnel whom couldn't be bothered to call me back when I encountered problems. To make matters the manager has ZERO interest in making you "the customer" happy or attempt to accommodate you in any way. This after spending over $10,000 dollars in one year. You certainly pay top dollar for the items at Arhaus, with that you would expect good customer service and some attention to detail. Well I was wrong and should have stayed away. I had a sales person make misrepresentations to me about a promotional special which cost me $1200 in charges. I don't believe she made these representations knowingly but she made them and they cost me real money. When I went to speak to the manager, like i stated earlier, She had ZERO interest in helping me or accommodating any of my requests. I was told that my story was hearsay and to call corporate customer service. The funny part about this was I was there to spend over $6000 on some additional items we had saw. Well, thats not gonna happen now. All I can say is stay away and GO SOMEWHERES ELSE!!! ARHAUS has lost my business forever!!! read more

Don't buy a couch here unless you want to shave it, after waiting 5 months for delivery. My husband and I purchased a couch from Arhaus in November. A month later we were told there was a fabric delay and the couch delivery would be delayed. We went to the store a month after that to check on the couch since we hadn't heard anything and purchased two chairs since they were having a sale. A month later we were told there was a fabric shortage but they would have enough to finish our chairs. A week after that, we were told they were out of fabric. It is now March, five months after we ordered our couch. No couch yet and now no chairs possible in the fabric we took an hour to pick. I went to the store to cancel the chairs. I was told that wasn't possible without a manager there. The manager had just left and the new manager wouldn't be in the store until the weekend. I returned the following week and the new manager had not arrived but the sales person helped me cancel my order. I guess it wasn't true that a manager needed to be present. So, then it took two more weeks to have my sofa delivered. The fabric was not the same as the one in the store. It feels like outdoor furniture fabric, the old hard kind. I filled out the survey they sent via email and wrote how unhappy I was about the product and the service I received. No reply came. A few weeks later the fabric started fuzzing and pilling. I emailed customer service. They had me send pictures. They wrote back that fuzzing and piling was normal and I should go to the store and buy a fabric shaver and shave my couch!!! I am not joking. They said the crunchy feel of the fabric is because it isn't broken in yet like jeans. I did not buy denim fabric. I have never had to "break in" any other couch I have had. So I washed my slipcovered couch covers which are labeled machine washable and now there are little white lines in my dark grey couch fabric. I asked for my complaint to be passed to a supervisor at Arhaus. No one has contacted me, they didn't even reply to my request. They have poor products and abysmal customer service. read more

My husband and I made several purchases at Arhaus and are extremely happy with them. Marnie assisted us with each one and even came to the house to provide some advice on my coffee table. She spent as much time with me on my big sales as she did when I was struggling over some decor items.The customer service is exemplary and they immediately take care of any concerns or issues. We will be back! read more

The manager of this store responded quickly to my review which was encouraging. However, after giving Steve the information he requested there has been no further contact. read more

My husband and I were looking for a bedroom set and we stop by at arhaus to look around. Julie one of the sales associates figured out what we were looking for and went out of her way to find it for us. It involved getting in touch with manufacturer, unfortunately we end up not buying the set,but we were very pleased with Julie. She is a professional, likeable and genuine person. For the first time we enjoyed talking to a sales associate. We will be back. read more

My wife and I had a horrible experience with Arhaus. They delivered furniture that was poorly constructed and defective. We returned the initial shipment and 2 others as well. They were not helpful and mislead us on many occasions over the course of 6 months. We had purchased furniture in the past, but we will never buy from them again. They never attempted to cooperate with us or acknowledge that there was a problem. Unpack and inspect your furniture before the delivery people leave. Their customer service department is a misnomer. They didn't provide a service, they didn't return our calls or help us and made us very angry. The positive reviews that I have read are from people who didn't seem to buy anything. Be careful, they won't help you once you've paid for the furniture. read more

I bought two nightstands, a dresser, and a Chorus Theory 86" bookcase during their summer sale. Having been using quality hand-me-downs from wealthier relatives and IKEA up to this point, I am excited an pleased with the furniture quality and style. Marnie helped me and I found her to be very pleasant, calling me to give updates on delivery times and giving me a head's up on the best time to buy my pieces to benefit the most from the summer sale. I know, it's in her best interest to sell me many things but this is not the vibe I got from her. The delivery went well. I was worried due to the poor reviews but Marnie let me know that Arhaus has contracted with a new service. I experienced no problems. I am currently saving to buy a desk during the next summer sale :) I gave 4 stars because this place is crazy expensive. Well, for teachers, I don't know about lawyers. I should have studied law so I could get that desk already. read more

I recently purchased a sectional from Arhaus and couldn't be happier with the experience, from in-store to delivery. Liz was amazing and extremely helpful in helping me figure out which sectional would be best for my home and family. She took her time to walk me around the store and see my options and explain the pros and cons of each piece I was considering. She asked questions that I wouldn't have thought of, but definitely helped narrow down my options to the sectional I ultimately chose. Her expertise was invaluable in the process. While in the store the entire staff was friendly and welcoming. The ordering and delivery process were very smooth and I was pleasantly surprised when the sectional was available for delivery earlier than anticipated. Now that we've had the sectional in our home for a few months I couldn't be happier. The family spends the majority of our time on it, and it's the most comfortable couch I've ever sat on! Thanks again to Liz and everyone at Arhaus! read more

Arhaus has great, unique furniture....everything I have bought from there has held up very well. ....kitchen table, end tables, sofa, chairs ottoman...etc. I would furnish my entire house from this store....It is pricey....so go when they are having sales.. The Fairfax Corner store has great sales people -- very helpful read more

My wife and I purchased several items here in December. We were told it would take 10-12 weeks for them to arrive. That's pretty ridiculous, but it seems to be standard. Two months go by and they finally show up, but one of the items was smashed. The delivery guy calls "customer service" and they start telling us what we need to do to resolve the problem. I kindly explain that customer service is about telling us what they are going to do to resolve the problem they created. We paid over $5k; that's all we needed to do. She promised to sort it out and promised to expedite the order. After a couple of weeks go by we call to get an update and found out that nothing had been expedited. We were lied to. A couple more weeks go by and I call again. Turns out the furniture was sitting in the store, but that was news to us. She insisted that it must have just arrived and that they were about to call to set up the delivery. Whether that's true, I don't know. Yesterday, after more than 5 months, we finally got our furniture. You would think that they would do something to make it right, but nothing. Last time we will shop there. read more

We have a love/hate relationship with Arhaus. The furniture is beautiful and everything in the store is tempting. The sales people are attentive while you are there. After spending nearly 8k on 5 pieces of furniture with 75% of the furniture damaged upon arrival our opinions began to change. THe sectional was damaged but was a quick replacement. A table came with damage that was replaced by something more damaged which we refused, complained, and got a credit. Two pieces came just fine. The last thing we ordered was a buffet that took over six weeks to be delivered. When it was delivered the shelving was made wrong so that the shelves were on an angle. It took awhile to get through to customer service and our sales person never called to check on the delivery or tell us when to expect a new one. After calling her she had no idea when the new one would arrive and laughed off the mistake. Many days of taking off work for replacement furniture and not having sales people check in after they get our money makes me not want to shop at Arhaus again. We bought bedroom furniture from BOBs. Cheap, reliable, and replaced/repaired things right away. Watch out for the fancy exterior. read more

I have had the worst experience with Arhaus furniture. I give them 0 stars. My husband and I purchased a sofa with a sleeper in 2006. We purposely went to them for their quality as well as their lifetime warranty. We spent over 5K for our sofa! Having only used the sofa bed three times, the rivet came out of the sofa piece. We filed a complaint on May 16, 2008. After a month of no response, I called back and they finally sent out a technician. The technician told us this was a common manufacturing problem he had seen with their sofas. We didn't hear back from Arhaus again. I called them and they blew me off. I called them again and they said that the technician had not sent the report. I called again and they told us that it looked like customer damage and we would have to pay for it ourselves. I was very upset, considering we had only used the sofa bed three times, and we were accused of being abusive??? They finally agreed to fix the sofa and after calling them two or three times they had an extremely large part sent to our condo. They said they would send out the techincian, however they never did. We have left several messages with them, and they do not respond. It has now been four months since we filed our initial complaint, and the sofa is still not fixed and we have a huge box sitting in our entrance to our apartment. I will NEVER EVER EVER buy furniture from them again. We are most likely going to have to take legal action against them seeing as how we spend THOUSANDS of dollars for this sofa, and they can't even uphold their guarantee. PLEASE DO YOURSELVES A FAVOR AND NEVER BUY FURNITURE FROM ARHAUS. read more

What a beautiful store and great and fun helpful staff! I wasn't in the market for any new furniture, but was just walking around Fairfax Corner on a pretty day and happened inside. Now, I've talked my fiancee into buying a new dining room set. I know furniture places like that are probably on commission, but this salesman knew how to work me over and not make me feel worked over. I told him we live in a small condo, with not a lot of room, and I really wasn't going to buy anything, and he was great anyway. I was amazed at how well he knew everything about everything we looked at. I loved the dining room, but I wasn't sure I really wanted to spend the money that it cost, and he sat me down at the table and proceeded to tell me all about why I really should consider "investing" in this wonderful room. Now, I just need to buy a house with a bigger dining room, so I can buy more chairs! What a great experience and much better than I had at their other locations in the past. I walked in just to wonder around and admire, and walked out with a packet of pictures and quotes, and will probably be investing in some new furniture. in the next few weeks. read more