I've been shopping at Keegan's for years and recently made a visit with my girlfriend to check out…read morea necklace she was interested in. I can't speak highly enough about this place. On the surface, Keegan's is a jewelry store but it's much more than that. It's an experience that includes full consultation from a team with vast experience, expertise, and more importantly patience. Donna listens and asks a set of qualifying questions to ensure you walk away with a purchase you will truly love. She walked us through an extensive set of styles including the one we originally intended to buy. She provided context to pricing, informed us on the history and timelessness of each style, and suggested pieces, that looked amazing, we initially hadn't considered. Above all, she made the experience super fun. Again, I can't recommend this place enough. You'll find trendy styles, classic pieces, and a warm, friendly, expert staff who will put you at the center of the experience.

Two months, four hour-long round trips, and the crystal I asked for still hasn't been replaced…read more I brought in an old Waltham -- nothing valuable, just a watch I like and wanted to wear -- for a service, a new crystal, and a new strap. I was told up front the work would cost more than the watch is worth. I appreciated that honesty and chose to move forward anyway. That was the last thing about this experience I can praise. A month passed with no word. When I finally called, I learned my phone number had been entered wrong. The strap still hadn't arrived. After a fifth week I gave up on it and picked the watch up as-is -- only to find at home that the crystal hadn't been replaced either, despite the work order plainly saying to replace it. Instead, someone had buffed the original plastic. I never requested that, was never asked about it, and it appeared nowhere on the work order. I was charged about $35 for it. They offered to credit that $35 toward the crystal, so I drove back and dropped the watch off a second time. Weeks later it came back untouched again -- and not because of a backlog or a delay in starting. It went to their in-house watchmaker, who had it in hand, did nothing to it, and returned it with "replace crystal?" scrawled across a work order that already said, in plain English, to replace the crystal. The one instruction on the ticket came back to me as a question. I was then told the owner and the watchmaker were both leaving for three weeks, so my choices were an untouched watch or another month of waiting. At pickup, Karen at the counter was pleasant and professional, as the front-of-house staff have been throughout. From around the corner, the owner Sean volunteered "yeah, I buffed it." When I replied that we'd already discussed the buffing and it wasn't what I asked for, he raised his voice: "I'll talk about it when I'm done with what I'm doing." He started the exchange, then treated my answer as an interruption. When we did talk, he repeated the buffing point, and when I noted we'd covered it, told me I was repeating myself. He argued the watch "wasn't due back until 8/7, so it's not late" -- irrelevant, since his own staff had just told me three more weeks. He then corrected me that his vacation was "more like two weeks," as though I'd invented a number I was only repeating back from his employee. I asked for a refund of the $35 for work I never authorized. He flatly refused -- he doesn't refund "services provided." He added that he stands behind his work and had already made it right by crediting that same $35 toward a crystal replacement that, seven weeks in, hasn't happened. Smaller thing, same pattern: an employee kindly measured the lugs so I could order a strap online and told me 18mm. The 18mm strap doesn't fit. Now I have a return to process too. The counter staff are genuinely kind and I have no complaint about them. I'm also told the internal service was performed, and I have no reason to dispute it -- though I can't verify it myself, and at this point I'm taking it on faith I don't have much of. But four trips, seven weeks, a charge I never approved, no apology, and no accommodation is enough. I can't recommend Keegan's for watch service, crystal replacement, or straps.

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!

I've been appreciating Justin's services for well over 20yrs now. Sometimes a watch battery,…read moresometimes jewelery repair. He does high end watch batteries too (Tag, etc. Rather than to go to a retailer only for them to ship them out.) He, and his wife, have always been very nice and accommodating. Sometimes stuff takes longer, sometimes it's quicker. Is what it be. I do wish i could put his talents to better use. Maybe design or fabricate something for me but for now, I'm hapoy he's there and does what he does.

Have been patronizing this store for some time for purchases and repairs…read more Can say it's just as good as the jewelry building in Boston.

White Gold has meaning and properties of purifying negative energy. It will perform a good power as…read morean amulet to ward off evil spirits, and can be useful to your health, stability, and bring peace to your life. It is illuminating, sacred, durable; it is precious. After all the wonderful and difficult times, betrayals, forgiveness and joys, that we have lived through during our 22 years together, we asked a local jewelry artist to design a new set of wedding bands for our 20th Wedding Anniversary. We asked for it to reflect the feelings of continuity, eternal, moon, oceans, waves and nature - the elements that brought us much healing during our darkest days. Alex Zvagin at Burchell's Jewelry created this set for us, and we are elated. The bands fit uniquely into each other, as we fit uniquely into our love of each other. And Alex created ocean waves that are never ending, flowing, individual and vibrant - just as our love is forever living. A comment his FB page said, "How freaking cool is that" and we cannot agree more.

First time visiting the store since they were in Stoughton ten years ago. Needed links removed on…read moremy new watch. Alex dropped everything he was doing and took care of me on the spot and price was most reasonable. That left a great impression! Now that I know there is such a skilled and honest on premise bench jewler in town, I will head to Burchell's for my future jewelry needs.

Very good service. Fixed an earring and did not even charge me. Linda Y Bery pleasant and helpful…read moreman. His jewelry is very attractive and not overly priced.

Robert's Jewelry is caring, efficient and offers high quality new and used jewelry - for extremely…read morereasonable prices. They very much value their customers! Recently, I didn't have the correct change for an item I had work done on, and he took the little I had and said "That's fine!" I will continue to direct my business to Robert's!!

Poor customer service once you make the purchase. Treated me like a pest for following up on…read morearrival date of my jewelry, after no communication. Not somewhere I'd recommend to others based on this alone.

My fiance and I had an amazing experience getting my engagement at the Diamond Vault. We had been…read moreshopping around and checked out a couple of chains. I wanted a sparkly, quality diamond on a reasonable budget. We found the style I wanted. A large stone, semi-antique look, surrounded by little diamonds and diamonds on the band. But the prices offered at the chains had too much of a markup- (we consulted Blue Nile for an acceptable range). Then we found the Diamond Vault. The folks at the Diamond Vault were so helpful. We had three visits before making the final call Each one was relatively low pressure. First we found the right setting. They have fairly good range of settings, but don't have the selection of some of the large chains.What they did have was a unique take on the common setting types. Next we started talking the 4 Cs, they were very knowledgeable. We landed on what we wanted and they sent off for a couple diamonds for our next visit. I noticed some gorgeous necklaces while I was in there for the ring, but I kept my eye on the prize We spent an hour our next visit chatting about the diamonds, looking through the magnifying lens at occlusions, and comparing the colors. I got my every question answered. We were quoted a price and once we did some comparisons were were astonished how great the deal was. The ring took a month or so to be set. They even offered a suggestion to help up save an addition couple hundred. My ring is gorgeous and is well complimented to friends and strangers alike! Whenever we have had to go back for a cleaning, or for insurance docs, they have been happy to see us and more than helpful. The only reason it's not 5 stars is because a little side stone popped out a couple weeks after getting the stone, but they were apologetic and happy to fix it. I would recommend this place wholeheartedly!!

Every experience at A Jewelers Workshop has been memorable because Gary takes great care of the…read moretreasures we've brought to him to repair and/or to purchase. He doesn't just make repairs or make sales -- he makes magic!

Excellent repair work, beautiful collection of jewelry, talented jeweler and very reasonable prices.read more

Happy customer! We had an amazing experience with Sam. He was very patient with my son, answering…read moreall his questions and spending time showing him multiple items. We left with a few beautiful pieces, and we will definitely be going back!

It was my first experience and I couldn't have left happier. I had brought in my first watch to get…read morelinks removed and the staff was amazing and attentive to all of my needs. Absolutely recommend!