I am very happy with my ring(s) size adjustment. Always a "feel good" experience with Caruso…read moreJewelers and their amazing staff!

Excellent service! My ring needed to be re-sized, they had me try on several bands of different…read moresizes to make sure I got the fit I wanted. I had my wedding band and engagement ring back in two days. Both rings are platinum! My rings haven't looked this good for 20 years. Thank you!

Great experience . After a negative experience at King ... We were happy to nearly spend 10k on a…read moregreat diamond band for my wife 75th and our 47 anniversary . Total explanation of the diamond, the quality, and what professionalism. I recommend them.

They are way overpriced, be careful. Went to downsize a ring, the women with the irish accent…read moreimmediately asked me where I got it? She then tested the diamond to see if it was real. I didn't ask for this and only wanted to downsize the ring. Once she tested the ring, she didn't say anything. I asked what she was doing and she stated, "I tested the diamond to see if it was real. I asked her was it real ? She hesitantly stated, "yes". She then informed me to downsize the ring it would cost $400. A couple days later when it was not ready, I did further research and discovered I was being way overcharged. I went to the store to retrieve my ring and the women said, "We don't have it is with the Jeweler." She then immediately said wait let me double check. She then came back and handed me my ring (she appeared rather upset). I left the store and upon going to the next jewelry store, I was told it only cost $160 to downsize the ring. I told the jewler the $400 price Higham Jewlery store was charging me and he laughed and said, " Wow, I don't want to say to much but they are unbelievable." I would avoid this jewlry store all together.

Murad is an exceptionally talented and experienced jeweler as well as an artist. He can to do it…read moreall -from custom design to a simply solder. You would be hard pressed to find any jeweler capable of servicing your irreplaceable treasures while you wait and with the peace of mind that your valuable possessions are not traveling via mail or being send to other hands to be serviced. Aria is your community one-stop full service jeweler!

I am thrilled to have found this shop. I was looking to have a sentimental ring resized in December…read moreand since then I have had a pair of earrings made, another ring resized and earring backs replaced. Murad is A1 on all points needed to run a successful business, especially jewelry. Beautiful pieces, Quality, Customer Service, Workmanship and Friendliness! Highly recommend!!

I've been shopping at Keegan's for years and recently made a visit with my girlfriend to check out…read morea necklace she was interested in. I can't speak highly enough about this place. On the surface, Keegan's is a jewelry store but it's much more than that. It's an experience that includes full consultation from a team with vast experience, expertise, and more importantly patience. Donna listens and asks a set of qualifying questions to ensure you walk away with a purchase you will truly love. She walked us through an extensive set of styles including the one we originally intended to buy. She provided context to pricing, informed us on the history and timelessness of each style, and suggested pieces, that looked amazing, we initially hadn't considered. Above all, she made the experience super fun. Again, I can't recommend this place enough. You'll find trendy styles, classic pieces, and a warm, friendly, expert staff who will put you at the center of the experience.

Two months, four hour-long round trips, and the crystal I asked for still hasn't been replaced…read more I brought in an old Waltham -- nothing valuable, just a watch I like and wanted to wear -- for a service, a new crystal, and a new strap. I was told up front the work would cost more than the watch is worth. I appreciated that honesty and chose to move forward anyway. That was the last thing about this experience I can praise. A month passed with no word. When I finally called, I learned my phone number had been entered wrong. The strap still hadn't arrived. After a fifth week I gave up on it and picked the watch up as-is -- only to find at home that the crystal hadn't been replaced either, despite the work order plainly saying to replace it. Instead, someone had buffed the original plastic. I never requested that, was never asked about it, and it appeared nowhere on the work order. I was charged about $35 for it. They offered to credit that $35 toward the crystal, so I drove back and dropped the watch off a second time. Weeks later it came back untouched again -- and not because of a backlog or a delay in starting. It went to their in-house watchmaker, who had it in hand, did nothing to it, and returned it with "replace crystal?" scrawled across a work order that already said, in plain English, to replace the crystal. The one instruction on the ticket came back to me as a question. I was then told the owner and the watchmaker were both leaving for three weeks, so my choices were an untouched watch or another month of waiting. At pickup, Karen at the counter was pleasant and professional, as the front-of-house staff have been throughout. From around the corner, the owner Sean volunteered "yeah, I buffed it." When I replied that we'd already discussed the buffing and it wasn't what I asked for, he raised his voice: "I'll talk about it when I'm done with what I'm doing." He started the exchange, then treated my answer as an interruption. When we did talk, he repeated the buffing point, and when I noted we'd covered it, told me I was repeating myself. He argued the watch "wasn't due back until 8/7, so it's not late" -- irrelevant, since his own staff had just told me three more weeks. He then corrected me that his vacation was "more like two weeks," as though I'd invented a number I was only repeating back from his employee. I asked for a refund of the $35 for work I never authorized. He flatly refused -- he doesn't refund "services provided." He added that he stands behind his work and had already made it right by crediting that same $35 toward a crystal replacement that, seven weeks in, hasn't happened. Smaller thing, same pattern: an employee kindly measured the lugs so I could order a strap online and told me 18mm. The 18mm strap doesn't fit. Now I have a return to process too. The counter staff are genuinely kind and I have no complaint about them. I'm also told the internal service was performed, and I have no reason to dispute it -- though I can't verify it myself, and at this point I'm taking it on faith I don't have much of. But four trips, seven weeks, a charge I never approved, no apology, and no accommodation is enough. I can't recommend Keegan's for watch service, crystal replacement, or straps.

A HUGE Thank you to Dina for her guidance in choosing the ring of my dreams to celebrate my 30th…read moreanniversary. She is honest, kind, fair and truly wants to make her customers happy. I LOVE my ring and highly recommend Hefez Jewelers.

This is such a special spot. Dina, Ellen, and the rest of the team are true community members,…read morealways going above and beyond. I've had custom work done here, and repair work, and I've bought new. Across the board, the quality and service are outstanding. We're so lucky to have Hefez in town.

After visiting several jewelry stores, working with Tim was a breath of fresh air. He was…read moreincredibly kind, patient, and genuinely focused on helping me find the right wedding band--not just making a sale. His honesty and professionalism stood out from the very start. Tim made the entire process quick and easy, explaining everything clearly and offering great suggestions without any pressure. His prices were more than fair, especially compared to other places I visited, and the quality of the ring is outstanding. I couldn't be happier with my new wedding band or the experience of buying it. If you're looking for someone trustworthy who treats customers with care and respect, Tim is the jeweler to go to. Highly recommended.

Everyone always compliments me on my wedding band and engagement set! Tim and New England jewelers…read moredid a great job at helping me find the perfect ring said that fit flush on my finger. Very happy with my wedding band set.

My only jewelry store for the last 10 or so years. Great selection and excellent service. Great…read morewatch and jewelry repair as well. I come here to get my watch batteries replaced every year or 2 and they get it done in about 10 minutes on the spot. Ask for the owners Greg Sr. or his son Greg. Jr.. They are always very helpful, nice, professional and their prices are reasonable.

I am pregnant with a September due date. My fingers are swollen and I have not been able to get my…read morerings off for the past few months. I believe it was Gregory and his father who helped me today. They were extremely professional and kind. My rings mean so much to me that I was distraught to have to cut them off, but the anxiety of potentially having them removed at the hospital was too much! I couldn't feel better about the experience. They took so much care cutting them off my finger. My finger is still indented over 9 hrs later so I feel that getting them off was definitely the best move. I look forward to returning to the store to get them resized in a few months.

Avoid at all costs, will rip yo off, selling over priced goods and refusing to allow returns,…read moreterrible plac

I had some jewelry to sell, some jewelry to fix, and a couple of things to buy. I shopped around…read moreand went to many highly-recommended local jewelers. Not only did Jeff at Rogers give me the best price for the jewelry I wanted to sell, but he exhibited incredibly high integrity in his processes and procedures. I was so impressed! He was above and beyond the other jewelers I went to by miles! He also took a lot of time with me even though I walked out without selling or buying anything, because I was still doing my research. So he spent almost an hour with me and got nothing out of it and was very kind about it. And when I returned a couple of days later, he was welcoming, just as helpful, and went above and beyond for me. Like I said, I did the legwork and compared him to other jewelers, and he is now my go-to jeweler. I told my husband to stop using any other jewelers and just go to Jeff at Rogers, and I would say that to anyone else. He was so honest about things he did not need to be honest about. For example, I asked him to look at the prongs on the rings that I wear every day, and he noticed that two stones in one ring are broken. But you could only tell under the microscope. But under the microscope, WOW! They are broken!!! He had, at that point, just purchased some jewelry from me, so he knew I had some money and could have very, very easily convinced me to replace those stones. Instead, he suggested I wait until one of the stones falls out and then replace both of them. There was no need to make that suggestion when he could have made money on the spot. But he did the right thing, because you cannot tell that they're broken unless you're looking under a microscope. So I was very impressed with him as a human, as a merchant, and as a quality jeweler. I would say take advantage of all the legwork I did (and we're talking about four days and many many hours of shoppinug around) and save yourself the time and just go to Jeff.