STAY AWAY from this center because of the office manager, Amber…read more
I love CoastMed and found the staff to be so helpful in North County, in addition to this Clairemont location *prior* to Amber arriving.
Long story short, I called about the MIC shots they offer and was informed by the person on the phone of the package price.
When I arrived, it was Amber (the office manager) sitting at the desk. She was on the phone and I waited patiently for her to finish the call. She finished the call and didn't look up at me once. She continued working and ignoring me. I waited another full minute before then asking for her assistance. Already she had demonstrated her lack of care for customers and service.
When I queried about the MIC shots and the package pricing, she informed me it was a different/higher pricing. I explained to her that I was quoted differently/less. She rolled her eyes, scoffed and said that it was incorrect, and I had to pay the higher price she informed me off. I replied stating to her that while I was happy to pay the different rate, I would appreciate the office staff being informed/trained better on prices so they can provide accurate quotes.
From here, things escalated, because Amber continued to be unapologetic and started to be condescending. I repeated to her many times that I was not upset about the price, AND, willing to pay full price - however it mattered to me principally, that staff were trained in providing accurate price quotes.
Her condescension continued. I explained that, with me purchasing a package, paid at full price, I did not want her to treat me as a practitioner for the MIC shots. How could anyone be expected to feel comfortable pulling down their pants for glute shots and stepping on the scale and discussing weight issues with Amber, with her awful manner.
Her reply word-for-word when I stated that I only wanted to see other employees at the office location for the MIC shots: "Well good luck with that, I'M the office manager".
I could go on, but in a nutshell - while I love CoastMed, I think that people should be WARNED of staying away from this location purely because of Amber. I visited Clairemont CoastMed often the year prior, (Amber was not part of the team at this time), and would happily visit in the future once she is gone/fired (because how could anyone with her lack of social skill last in a customer service oriented job).
I'm also certain that if she's the one to respond on Yelp to my review, she'll make up lies about me and insist I was arguing about price. Not true. I brought up price once, said I would be happy to pay full price, but would appreciate a commitment that staff would be trained better in quoting accurate prices.
The issue was *not* over price, but rather, over Amber's lack of professional attitude (to say the least), and her insulting, condescending tone. She also deferred any responsibility "well I certainly wasn't the one to quote you that price, I would remember". This is coming from the Office Manager, people. I'd expect such a response from a 12 year old.
I feel sorry for anyone who has to ever interact with her, and more importantly, I feel sorry for all the staff members she's in charge of, that no doubt know how awful she is. While she was on her high horse and (pathetic) power trip, one of the junior staff members caught my eye and mouthed 'sorry'.
Clearly, anyone who works with Amber, knows full well of her blatant disregard for common courtesy. Here's hoping she's gone from the Clairemont location soon, so it can return back to what it used to be - professional, welcoming, and friendly.
(Also, FYI, if you look at my prior Yelp reviews, I've left nothing negative for any businesses. I love to see businesses excel and support them. I also tried to reach out to the owner of CoastMed to pass on this feedback privately, however had no followup. As such, I felt that it was necessary to share and WARN others about avoiding this location now, due to Amber).