My dog was transferred here with a large mass on his spleen. We were treated with genuine care and compassion from the very beginning through the follow up calls after discharge. It was a very stressful situation. Dr Bauman was incredibly patient when discussing difficult possibilities, including worst case scenarios like euthanasia. Once I decided to pursue surgery Dr Bates informed me of every step and risk and made me feel much more confident in my decision. The team was respectful and patient for my many questions. They took the time to explain all of our options in ways I could understand, sometimes multiple times when my stress and emotions kept me from processing the info. I never felt rushed or dismissed. Thanks to their kindness and professionalism I felt reassured during an extremely difficult situation. I'm grateful to Dr Bates, Dr Bauman, Dr Reeves and the nursing team for taking care of my pup as well as me read more

See all

Our pup was sick, found out she had a fever 105 degree In bad shape needed over night W/ meds Next day we brought her home She's getting better each day The staff was excellent in every way She was their #1 patient at that time & next day read more

ARISE Veterinary Center - This is PARIS, she is our love bud, one of 4 pups - Veterinarians Near Me - Queen Creek, Arizona

Turned away a dog who had just had a seizure Useless in an emergency. ‼ No compassion and really poor veterinary advice. Just wanted to medicate her and see her tomorrow! Awful. Not a medical office. Never again. read more

I have nothing but the best to say about this emergency vet. Very clean and nice waiting area. They got our baby girl in the same day for ultra sound and got the results back within the time they told us. Doctor called us late at night before her shift ended to let us know what was going on. We took our baby home to wait for the results to keep her comfortable. This is a 24hr emergency vet. We were happy with the staff and doctors. We will be back if we ever need to be. read more

Although taking your pet to an emergency care is never a happy moment, ARISE has always made us feel safe and well taken care of. I've had to put down one of my dogs and they are the epitome of amazing! Gentle, kind and understanding. read more

I love this place!! I can't say it enough, the staff is phenomenal and my dogs always feel the love. If you need a good emergency vet this is the place. We have been a few times and I can't stop bragging about the top notch customer service and care ARISE provides. From when you step in the door you are greeted with a smile and assistance right away, then after your pet sees the doctor they explain everything to you in a way you can understand what is going on. I will never go anywhere else. read more

See all

The staff were amazing! They were very attentive to my nervous black lab that had to stay overnight. They called me with updates on her even at night which I thought was very reassuring since she was there overnight & has separation anxiety. Staff did an excellent job informing me on what was going on with my pet & how they were going to treat her since she ingested something she wasn't supposed to. I hope I don't have to come back, but if I did I would be more than happy to! :) read more

ARISE Veterinary Center - inside waiting room - Veterinarians Near Me - Queen Creek, Arizona

My 8 year old Golden Retriever came up lane after playing with some other dogs on Memorial Day afternoon. By 9 pm she still couldn't put any weight on the leg and so I Googled emergency vets. Amazingly ARISE is a true emergency vet and is open 24 hours a day even on holidays. I ALSO LIKE THE FACT THAT THEY HAVE ORTHOPEDIC SURGICAL SPECIALTY THERE. I SUSPECTED MY GIRL HAD TORN HER LEFT CRUCIATE LIGAMENT BECAUSE THREE YEARS AGO SHE HAD TORN THE RIGHT ONE IN A WORK ACCIDENT. THE SYMPTOMS LOOKED VERY MUCH THE SAME. ALSO ARISE WAS ONLY 20 MINUTES FROM MY HOUSE IN QUEEN CREEK. When I arrived at the facility, a young lady from the front desk came and open the door for me and asked how she could help. I briefly explained what was going on and she asked me if I needed help getting my dog into the lobby when I told her I did She arranged for veterinary staff to get a gurney out to my car and help lift my girl out and bring her back into the examination room. There were several other people waiting at this late hour in the emergency room lobby and only one attending that on staff for the night so it took about three hours before my girl was seen. But still, I was very grateful. About 1 AM the vet came out, sat down with me and explained what she was thinking which matched my worst case scenario. The staff made me a surgical consult appointment in the morning for 10 AM and sent me home with some pain meds. I came in in the morning for the 10 AM appointment and ended up meeting the orthopedic surgeon who I liked very much. She's done this procedure many times and recommended We put my girl on the calendar for the surgery the very next morning with a 7:30 am drop off . I walked out of there this morning very impressed by all the staff again as well as the surgeon and I'm confident things will go as well as they can tomorrow. I'm very grateful for how I was treated. Have to add post-surgical compliment. Got calls from staff as she went under anesthesia, and then into actual surgical procedure. Couple hours later, call from surgeon explaining how everything worked and setting up discharge session. Love they keep the patient overnight to stabilize on pain management. Next morning went over to get her and spent about 45 minutes with nurse and surgeon going through post/surgical care, answering ALL my questions and they even helped me get her in my car. Really an all around excellent standard of care. Now it's in my hands to manage her recovery. read more

ARISE Veterinary Center - Already into icing protocol to reduce swelling - Veterinarians Near Me - Queen Creek, Arizona

See all

Stop ripping people off for terrible care of your pet. The girl at the front desk really needs to work on her customer service. My experience with her was very unprofessional. I was very surprised there are other emergency vets in Queen Creek that are more professional and put your pet first. read more

I took my cat in; from the minute I walked in I received the best customer service I have ever experienced. Everyone was professional, genuinely cared about my cat. Yes there was a wait, but I understand that, my cat was not needing immediate attention I wish I could use them as my normal veterinary. I hope I don't have to use them again, but I know my cat will be in cared for read more

They nice ya, but almost every other dog was seen before ours. She had pulled both of her hips and almost every dog has been seen before her, I wish they just give her pain medicine for now but we have been here for about 4 hours!? read more

ARISE Veterinary Center - Waiting - Veterinarians Near Me - Queen Creek, Arizona

Piles of Dog poo everywhere in the turf in front of the door way. 3 days later it was still there. Vet Technician seemed like he did not like his job and unhappy. The estimate was over priced cost for treatment. Unnecessary add ons for what the animal is there for. Will not go back and don't recommend this place. read more

I took my dog to another emergency vet on Saturday because he was not eating. The veterinarian did some blood work and found his kidney levels were very elevated. They suggested we get an ultrasound first to see if there was any damage or abnormalities that were unreasonable to treat before running other tests. However, this vet did not have an ultrasound, so the vet called Arise for me to see if I could get an ultrasound at Arise that day. They said yes and to come right over. This was at about 11 AM, and I was there in 20 minutes. I was waiting for about 8 hours. But I understand that they have to triage, and that's fine. However, I told the front desk staff and the vet tech that checked us in that I was there for an ultrasound, as I did not want to run a bunch of tests if the ultrasound showed anything that wasn't treatable. Upon finally seeing the vet, she does an "exam," basically checking vitals. She says she hears a possible heart murmur, but she'll have another vet check. Then she started talking about his eyes being cloudy, and in my head, I'm like, "Can we focus on the emergency issue here?" Anyway, she comes back in and says, "Sorry, no ultrasound today, maybe tomorrow morning." I was livid. My dog sat here for 8 hours. No fluids given, nothing. Then I said I'd like fluids and any meds to keep him comfortable to go home and to come back tomorrow so I could get the ultrasound. She said, "Well, we can't guarantee that then because then you wouldn't be in the queue for the ultrasound tomorrow." So basically, he had to stay the night for $3600, or no guarantee I'd get an ultrasound at all unless I stayed. I said I did not want to pay that much if he has cancer. "Why treat and keep him suffering if there's no hope?" She just smiled and shrugged. They also said they would not have another vet see if they heard a heart murmur unless he stayed the night to know if it was even safe for me to do fluids myself at home. I told her I could have done all these things at the first vet and not pay two exam fees, and I feel like I shouldn't pay the exam fee because I came here under false pretenses. She said, "Well, you're paying for my time." You mean the three minutes it took you to do vitals? A $145 transfer case fee, which means I was transferred here and they knew that and knew why! I felt like my hands were tied, so I stayed. I then get a call that my dog was being aggressive and he had to be sedated so he did not start getting fluids until about 12 AM, 13 hours after finding out his kidneys were in trouble and he needed fluids. It's unacceptable. Then I get a call at about 1:30 that they reran the bloodwork and nothing changed. I have no idea why they would think it would when he's only had fluids for about an hour, again wasting my money. I was told I would get a call to update me on how he is doing between 7 and 9. You guessed it, never got that call. We had to call for updates so many times as they never called when they said they would. The veterinarians and technicians the next morning seemed to be more competent. I took him home the next day and asked if they would run the blood one more time to see if anything had improved. They said no need. We got the ultrasound at 2 p.m. Sunday and I left. I went to my vet yesterday morning and he's begun treatment. He also let me know my dog has a urinary infection, which I was never told. Then today I get a suggestion to leave a review, so here you go. Just be honest and fair is all I ask, and don't expect people to be able to spend $3600 a day on their dog and then make them feel guilty when they can't. The vet called me conservative in my spending. Sorry, not everyone makes 145 dollars per 10 minutes. read more

Our Shih-Tzu took a flying leap as though she had wings and broke her leg. Our whole experience from the front desk through the technicians and medical team was very friendly, professional, and assuring. And a big shout out to Dr. Bates for the amazing surgery she did on Lulu's ankle & paw read more

ARISE Veterinary Center - Veterinarians Near Me - Queen Creek, Arizona

Had a wonderful experience at Arise with Nathan at the front desk. Was super kind and comforting in such a scary situation for our pet. Whenever we asked for an update he was able to provide and helped calm our nerves. Only problem we had was price being a little steep. Although, our cat was able to come home healthy and that's all we cared about. read more

First vet, was horrible. She was careless and verbally heartless with us as humans and how my dog was to be treated. The second vet (male-Dr.Baker) was great. But I've taken my business elsewhere at this point. If it's about life and death, just be weary they will to try sell you on options that may not be necessary and could take a person into a financial hardship. I would recommend researching other options before here. read more

I cannot say enough about the vets and amazing team we experienced from Arise. Last Saturday, our boy became unresponsive suddenly and unexpectedly. We rushed him in, calling ahead letting them know the situation and that we were 10 mins away. The vets and team met us out at the emergency drive-up with a gurney and ready to tackle whatever was going on with him. Unfortunately, what we thought was true, he was gone before we got there. The staff was so empathetic and compassionate. I have never seen a team act so fast. For that, we are so grateful. Thank you Arise! We know our boy, Rocky, is running pain free now and thank you for handling the situation so promptly and exactly how you did. I hope we meet again under different circumstances. read more

I have no reason to leave a bad review. So here are five stars. My dog came here for a recent cardiologist appointment and I really need access to the clearance for her teeth removal. However, I can't get a hold of the office. The phone number on Google doesn't work - instead a Verizon message is received as if the line doesn't work. The phone number attached to this yelp also does not work. Hopefully someone is reviewing these and can fix the problem so I can give you all a call. read more

$245 visit and the valley fever specialist Dr Clark did not assess my dog, do labs, or lay a finger on him and sent us home with an antiviral rx to control his pain and a sedative for him to take when he comes back for a visit because he growled out of fear at the visit. An improvement would be a professional exam, with labs, X-rays and experience in handling animals that may bark or growl (animal bedside manner and skill). read more

ARISE Veterinary Center - Note the large elbow swelling which he ordered Amantadine an antiviral for his pain and swelling - Veterinarians Near Me - Queen Creek, Arizona

Do not go there. Brought a puppy into the emergency room. Puppy had fever and elevated heart rate. Vet made it seem like he was in distress and said that she thinks he has distemper. Was offered 3 choices. 1st 24 hour to stay which was 2800, 2nd 12 hour stay 2100, 3rd option was to put puppy down and send body to a lab for testing. I called my brother and he said what is the discharge option. They gave the puppy fluids and sent me on my way for 720. Woke up at 3 am and puppy was completely back to normal. Thank goodness I didn't put him down. Took 3 days to get results and the distemper test was negative. I paid $720 for nothing. And was so scared for 3 days that my 10 dogs had distemper. Do not go there. Only good thing is the front desk had good customer service. I did not refuse diagnostics by the way. The vet said he most likely had distemper. Her advice was to euthanize him. Thank goodness I didn't follow her recommendation. I'm so thankful I asked my brother what to do. He was the one that told me to wait for results and do outpatient treatment first. I really hope that this situation is being shared so that the staff can learn from Rollo's experience. I have shared my experience with the valley and all my doggie clients will be aware of what happened. Update 7/15/24 Rollo is doing well. He is growing and thriving with siblings. read more

ARISE Veterinary Center - Rollo - Veterinarians Near Me - Queen Creek, Arizona

We had been to another vet in the area and did various tests valley fever Addisons disease plus complete blood work because our golden doodle was not eating,lethargic ,vomiting . They said he hurt his back and needed fluids. They said all the tests were negative,and put him gabapentin for pain. He got worse and we didn't didn't think he would last the night. So we took him at 8 pm to Arise, told them what we knew.they kept him overnight, tobut they called around midnight and retested everything and his adrenal gland was not producing anything measurable. Addison's disease. they started treating him immediately kept him for 4 nights. Now he is back to his old self mostly,but will be on steroids for the rest of his life.. the staff and doctors did everything they could and it worked That unfortunately with emergency hospitalization is not always the case. I hope everyone has as good a result as we did. read more

We lost our old girl Bella Friday. She was 12 years old and almost midnight. We called Arise hysterical. The staff was very compassionate and had such a caring demeanor as our loss was their loss. As we were giving information to the receptionist on the phone. She informed us that they are also apart of the Gilbert emergency hospital. So Bella's information was already in there and also Peanut our chihuahua who passed away 8 years ago. ( they did his cremation at the Gilbert location). Not sure but just that helped us a little more knowing that both are 4 legged babies are still connected. I'm so glad this location is near us and for the whole staff who helped us during this difficult time. Thank you! Our old Girl has a beautiful cremation box and a paw print. It's perfect. read more

ARISE Veterinary Center - Veterinarians Near Me - Queen Creek, Arizona

This is an emergency pet hospital. I brought my pup here because his Vet could not see him And recommended he be seen asap. Things went down hill from there. The ARISE Vet had 2 diversions, called students who got more 'time' in the exam, than my pup did. His "exam" of a possible anal rupture was moved quickly to questions to me and answers from me. Then much discussion was held between the Vet and the students recording on their electronic devices. The students did not Look at my pups injury. 1 I was mis quoted in the written chart I returned home with. My pups name and Birthdate was incorrect. and the prescription we were sent home with read a different administration on the label. 2 I thought the lab work required to sedate my pup for an eternal exam and flushing was necessary. AFTER 4 hours, 2 blood draws, because the first one was not "enough" my pup was neither sedated for the procedure; nor did he receive anything for inflammation or pain. After 4 hours I asked for him back, to take him home and Care for his injury. 3 After 4 1/2 hours And Many request from me to let me take him home, he was returned to me with a bloody rear end and numerous conflicting stories. And, Nothing I was told matched the Notes I was sent home with. Never again will I pay to have a pet or myself Train other parties during a visit and exam. NEVER. 3 people were interested in the paper work, not my pup, or his butt. $559.18. Unnecessary blood work. 4 hours he sat alone and exposed to respiratory and intestinal illness. I still have no idea what was actually done to my pup. Not acceptable. in addition, to "save me money". I was given two prescriptions to fill. I talked them into sending another one home I-needed to make him comfortable. Bottom line. We must take responsibility for ourselves and our pets. Corperations care about the bottom line. And their schools? DITTO. read more

For a facility this large, the staffing could be way better. It took 6 hours to have my dog's paw looked at. Granted it was Sunday, but there were very few other dogs. $450 later . . . an inflamed paw that was a fairly simple diagnosis. Initially the gauze we had put on his paw fell off and they refused to put one back on because it would be deemed "treatment". So they coned him instead - and kept him kenneled 6 hours. The staff was short and condescending. They don't show much empathy for the stress put on the dog or the owner spending half the day here. Avoid this place if possible. Also, their water machine tastes absolutely horrible. read more

ARISE Veterinary Center - 6 hour wait ? Thanks. - Veterinarians Near Me - Queen Creek, Arizona

Our dog collapsed shortly after eating her food and based on her behavior we de used to take her in to ARISE emergency where they immediately took her in. Needless to say, she didn't make it but the attention and care provided at this facility resulted in minimal suffering. We are heartbroken to have lost our second dog in less than 4 months. The people at the facility did their best to show how much they care for the animals and their owners. read more

Had to put my dog down. Went to Arise based off another recommendation from another vet. Glad I went to Arise. Staff are unbelievably understanding friendly warm and welcoming. Made the whole process so easy even though it was a hard situation. Took great care of my dog from the second we showed up to the very end. The greeted me in the parking lot with a stretcher and wheeled him right inside and got him comfortable and taken care of. Highly recommend this business. read more

Brought my dog that ate grapes and was foaming at the mouth. I didn't have the funds up front so they turned me away. Instead of helping save my dogs life, they were more focused on the money. read more

First, you have to realize that all medical services for your pets and ourselves are a business. They are there to make money, but they are also there to give you a service. When you're vulnerable, things can get very expensive. We all know that medical is way overpriced, sadly we are put in a position that we need to make a decision right away. After three visits, and paying for lab work three times. The final results was, keep an eye on her and if she gets worse to bring her back. I ended up taking her somewhere else. Our little dog was in complete heart failure and was literally dying on us for three days. The new place I took her to, did what they needed and ended up giving her three prescriptions. Three months later she is still with us. With this said, it's nice to know that there is a place like ARISE that we can take our dog to 24/7 in case of an emergency. However, I would take my dog somewhere else for anything else. read more

We love ARISE Vet. Center. Last June our dog was poisoned by oleander leaves. She had 24 hour care for 5 days. We were fortunate & she survived. Her favorite Vet --- Dr Parks! Our other pet suffered a unexpected event and stopped breathing before the Dr was able to finish the consultation. They were kind beyond words at our loss. read more

To Dr. Tina Fruehwald and everyone involved with treating Daisy I am writing to express my profound disappointment and grief regarding the care my dog, Daisy, received at your facility in the months leading up to her death. I believe the treatment she underwent was driven more by financial gain than by a genuine commitment to her wellbeing, and I am left with the agonizing feeling that I failed her by entrusting her care to Arise Veterinary Center. Over the past few months, I spent upwards of $18,000 at your clinic in an effort to save Daisy. Now, she is gone, and I am left with the unbearable weight of knowing that her final weeks were filled with unnecessary pain and suffering, potentially caused by the decisions made by your team, My primary concern revolves around the decision to proceed with a $6,800 surgery to remove a mast cell tumor without first conducting thorough imaging, specifically an ultrasound, to assess the health of her internal organs. Why was I not strongly advised to have this done? The only imaging you briefly mentioned at end of initial appointment was a CT scan you said was very expensive and you made it sound like it didn't matter one way or another if she had it. You definitely didn't say " hey as aggressive as the tumor is Daisy needs to have ultrasound or ct." The more affordable option of an ultrasound was never presented to me; the only option discussed was a $2,400 CT scan, which was presented as an optional, almost inconsequential, add-on. Why would you subject my dog to such an invasive procedure without ensuring that her organs were healthy enough to withstand it? It now seems clear to me that this was a critical oversight, one that potentially robbed Daisy of any chance at a reasonable quality of life post-surgery. Even when it became evident that she was suffering, the push for a liver biopsy, even after ultrasound results were in, felt more like an attempt to extract further payment than a genuine concern for her well-being. Results that should of been known before having surgery. Results that should of been know so she didn't suffer. I feel utterly robbed of the opportunity to spend quality time with Daisy, to prepare myself and my family for the inevitable, and to make informed decisions about her end-of-life care. Instead, I was led down a path of expensive and ultimately futile treatments, all while watching my beloved companion suffer unnecessarily My experience at Arise Veterinary Center has led me to believe that your standard of care prioritizes financial gain over the best interests of the animals you are entrusted to treat. You saw us as a source of revenue, and you exploited our love for Daisy to extract every last cent possible. You never cared for Daisy or us only that we kept coming back so you could get every last cent possible. Now I have a dead dog I watched suffer unnecessarily and guilt for taking her to Arise. I am writing this letter not only to express my anger and grief but also to implore you to re-evaluate your practices and prioritize the well-being of your patients above all else. No one should ever have to experience the pain and regret that I am feeling right now. read more

They're nice in the beginning until after you've paid for everything that they've recommended. Then, the professionalism goes out the door because they have your money. After paying for everything recommended, the vet tech handed me my puppy like she was a sack of dirty laundry, and the other tech checking us out was just as rude with his snide remark after I asked a question. I came in with a 5-month old puppy who threw up 7X in the morning. Even though her vaccination was complete Dr recommended a Parvo fecal exam and when they couldn't get any feces out of her, (except the slightest sliver of a brown tinge which could barely be seen unless you looked very closely) they didn't even bother to take it off the charge list. Vet tech came back and said, "Test result was negative," but couldn't even look me in the eye, which made it all seem suspicious that any type of test was done. When I asked about it, the Dr evaded my question so I had to repeat it until she finally said the Parvo test was very low in her list because the chance of my puppy testing positive was very slim, even though she recommended it. So, considering the 2 factors, taking it off the bill would have been the professional thing to do. I understand that they have to play it safe by recommending X-ray and then Ultrasound to make sure everything is okay, and I'm glad my puppy is okay even though after all of that they still didn't have any idea why, but my point is this...healthcare professionals need to understand that these visits are financially hefty to some and many pet owners, so don't recommend unnecessary tests (at best it makes your whole operation look like a scam) and if you sense that as YOUR customers, we may be looking at you dubiously, there is a valid reason for that and you are the one who should be earning our trust. My situation is the perfect example. When, we, as pet owners have agreed to your recommendations and paid the charges in full before you even touch our loved one, it would be to your benefit as a business to be professional at all times and empathize with your clients simply because of the situation that has brought us to your door in the first place. Do better! Our pets' lives and welfare depend on it. read more

Terrible!!! Their ER is very understaffed. Very long wait times. I went in on a Sunday to get a CT scan for my dog. I needed a full body scan to find out if the cancer from her osteosarcoma had spread throughout her body. Once I had this information, I would decide if surgery or euthanasia was the proper course of action. Once CT was done, I took results back to my vet, only to discover, that just a partial CT scan was done on her. Not a full body scan that was discussed with the doctor. Now I am having to make the decision to proceed with an amputation, not knowing if her cancer has spread past her head and thoracic areas. Not to mention their partial CT scan prices are almost double that of VCA's full body scans. My girl was there from 8:30 in the morning til past 10:00 that evening, just for a CT scan that wasn't even completely done, per my wishes. I also didn't get results from the partial scan until almost 2:00 pm the next day. If you want better service, with more affordable prices, go somewhere else. VCA emergency veterinary hospital runs circles around this place!!! read more

My cat severed tendons in her ankle. Our vet suggested we take Minnie to Arise. Dr. Stapp did an excellent job of diagnosing her and then stapling her tendons. We then had seven weeks of going to our regular vet to get the splint and bandage changed. I then went back to Arise to see how the cat was healing. This time we saw Dr Bates, she was able to determine (W/O an ultrasound) that we could remove the splint/bandage. Minnie is recovering very well and is walking almost normal. Everyone at Arise was caring and very competent - they were also understanding of the cost. I was very happy with my experience at this facility. read more

Incredible, caring people work here. So professional, too. Everyone from the front desk to the Vet.

Took my dog in at 9:00 PM on a Monday for three small bite wounds. No one told us until 11:00 PM that the soonest they could see my dog was in 6 to 8 hours. They offered to board my dog for the evening or recommend another 24/7 vet. In 8 hours, I could take my dog to her regular vet and save myself the emergency fees. I'm slightly annoyed I waited 2 hours to be told my wait time. What didn't make sense is that other dogs who seemed perfectly fine (no physical injury, not sick, good energy) were taken back before us. Meanwhile, my dog was actively bleeding. The only saving grace was Bryce-- they were funny, helpful, and made me feel at ease. They offered blankets to anyone (human or canine) who seemed cold. The facility is clean, the staff I encountered were wonderful (Bryce and Taylor) but very disappointed in the communication and service times. I took my baby home so she could spend the night comfortable in her bed and we'll see her vet in the morning. read more

Outstanding Five star!! I am so impressed by this Animal Hospital. I am so happy it is close to our home. The staff and doctor were just wonderful. They took great care of our very sick cat, explained everything to us and we're so caring. Beautiful facility, clean comfortable. I can't say enough. read more

ARISE Veterinary Center - Tigger - Veterinarians Near Me - Queen Creek, Arizona

I put all my faith and trust into this vet hospital at the recommendation of my vet and I'm disappointed to say the least. The communication was terrible, I was never called unless I or my fiancé called twice prior asking for updates. My brothers gf used to work there and the only confirmation I got (after he was home) that he was taken care of and loved was the fact that her old coworkers were texting her about my dog and how much they loved him. The hospital sent me home with ZERO answers and treatment that the vet could've done. The entire reason I opted for the hospital was so that I could get a diagnoses. Since my dog wasn't labeled critical they really didn't care about him and yanked my chain for 28 hours and a $5000 bill. It's not about the money, it's about the principle of the situation. It's Wednesday and he was discharged Saturday night, they were supposed to call with the rest of his labs. Still no call. read more

We had an emergency with our dog Smokey and when I alerted them that I needed help, they didn't hesitate and rushed to help us. It was stressful for us and the staff were so awesome, kind, and compassionate. I just want the staff to know how truly thankful my family are for how they handle us during our visit. read more

I would rate this place a 5 for clinical ability, but 1 for caring and empathy. This facility is like Mayo Clinic for pets. They have state of the art equipment and the clinical ability to treat your fur baby. That said, there is a major cost associated with this facility. An ICU daily charge is $1,250 PLUS treatment. So, be prepared to spend thouands, if not tens of thousands of dollars. My dog had surgery Southwest Veterinary Surgical Service and Arizona Veterinary Emergency (see review) & Critical Care Center-Gilbert (see review), she was not doing well, after we picked her up at 3pm, so we took her to ARISE Veterinary Center at midnight. After they took our dog in the back and assessed her, we where able to see her and she looked better immediately. We discussed a plan with the doctor on staff and we where going to leave her for treatment. They then have someone come in with an estimate for treatment. We where shocked to see an estimate for over $6K. We asked if this would be a daily charge and was told no, it would be significantly less every day. Later in the morning, we visited with a doctor, who seems to be very clinically sharp, but matter a fact. We where told our dog had pancreatitis as a result of the surgery, but he felt it was very treatable. During the day we are getting updates, which they are good at, but also asking to do more test, etc. They also do allow you to visit with your pet anytime, which is good. The next day, our dog is getting worse, but they are still telling us she has a better than 50/50 chance of recovery. This is where the trust in the doctors starts to be questioned. We thought they would be honest with us. We later felt there where not transparent, felt like they where more interested in money, than what was best for my pet. This morning, I visited my dog, by myself. While waiting in the lobby, I can hear a conversation one of their staff is having over the phone with someone who's pet must be there for treatment. The person must have had a Pet Care credit card, but the limit was only $5K. The staff person told them the bill was $8,100 and to just call and get a limit increase. This type of money is serious financial burden for any family! After my visit they take me into a room and start telling me my new bill, some things seemed duplicate or over charged. But more upsetting was the lack of care or empathy for people who have their loved pet there. I understand this is a business, but there still the human emotions in play. Not sure they teacher empathy at veterinarian school. The third day, I got my own vet involved, who I trust, as all of this happened over the weekend. After a discussing with our vet and no improvement in the health of our dog, we let her go to heaven and be with her brother Harley. I do want to call out Kristen, a tech there, as she was very empathic and caring. read more

The people are utterly incompetent. Zero time management skills and their communication fucking sucks. Skip this place and go to a really vet clinic. read more