Did not have a good experience here! our first visit to BE with their showroom assistant was pretty bleh. The associate honestly did not seem like she wanted to be there and we ended up leaving our appointment with no idea what we wanted to order. So, we went online to browse more options and curated a ring that felt right for us. When it was time for pickup on 5/15, we had a rough experience with Madlen. She was kind of all over the place and it made what was supposed to be a simple pick up into a long, frustrating experience. Madlen was so confused about our pick up even though I explained several times we had two separate orders, one that was ready for pick up and another that was still processing. Her focus was on the wrong order. Another visit: On Saturday 5/29, my partner and I dropped by the showroom to return one of the rings we purchased due to a quality issue, and again, Madlen was there and proceeded to help us with the return. She did not walk me through the return process. I asked for a receipt and she said the receipt will come via email. Upon checking my email receipt later, I realized it was just a drop off receipt, no indication of a return/refund processed. I needed to call their customer service team to get further instructions on the process. While we loved the rings we picked out, the service needs work. The quality wasn't there, and sadly, we're unlikely to be back at all. Really wished it was a better experience for my fiance and I. read more

My boyfriend and I made an engagement ring appointment online a few weeks ago and came into the appointment last night. Lyss was our consultant and she was AMAZING. She made both of us feel so comfortable and really wanted to know what we liked. I was pretty anxious going into it but she made the experience so easy. She asked so many questions about what I'm looking for and what's most important to me. She also was genuinely interested in our relationship and who we are. I left toward the last 15 minutes of the appointment so Lyss could talk to my boyfriend about pricing and logistics and he said she was not pushy at all to sell. We were offered waters and chocolates, and each consultant in there was incredibly kind and welcoming. It was truly a great environment. All in all this was an amazing experience and we truly owe it to Lyss. Thank you so much! read more

I would like to preface we were late by 10 minutes due to parking, but we did call ahead to inform, which they still accommodated us, so thank you! This was my boyfriend and I's first experience engagement ring shopping. We expected to leave the appointment with more understanding and knowledge. Our appointment was with Michelle. She was initially nice, but when it came down to our questions regarding differences of the 4 C's, we felt she did not explain nor provided much knowledge to us. This was meant to be an experience for not only I, but my boyfriend which she didn't really acknowledge much until it came down to talking prices. My boyfriend was also taking notes, but Michelle insured that she'll be sending an email with notes, information, and everything we discussed. The email we received was just links to the rings.. We did have a limited selection of diamonds to see in person, however, there was not much to compare in person because most of the diamond option were interested in were shown on screen on their regular website. We have now gone elsewhere and had a much better experience. All in all, it was just mainly trying on different rings, but glorified. read more

Lauren C. is so incredibly helpful, knowledgable, and a joy to work with! I made an appointment to look at wedding rings/bands with my fiancé. Lauren took us to our private showroom for our appointment, gave us plenty of information, answered our questions, and let us try on a variety of rings. She also helped us figure out our accurate ring sizes. Lauren helped me order the Ballad Three-Quarter Coverage Lab Diamond Ring in White Gold, which matched well with my engagement ring. My fiancé was still in the process of shopping around for his band, and Lauren kindly sent me an email with a link to his favorite wedding band style from the appointment for reference. I had my wedding ring shipped to the store, which arrived earlier than promised. I was given complimentary Recycled Silver Stud Earrings with my purchase. The ring is gorgeous, great quality, and I'm very happy with it! Highly recommend booking an appointment with Lauren! read more

Brilliant Earth - Our chosen wedding band & ring to try on at our appointment - Jewelry Near Me - Walnut Creek, California

Our experience at this location was extremely disappointing and frustrating from start to finish. The process -- from ordering lab-created gemstones to selection, availability, delivery timelines, and communication -- was consistently disorganized and below expectations. Initially, it took several weeks just to order a few stones for in-store viewing. At the last minute, our appointment was canceled due to delays, and a new appointment was scheduled without any regard for our availability. When we raised concerns, we were informed that stones could not be ordered without a scheduled appointment -- despite the fact that our original appointment was canceled by them and they had no idea when the stones were going to be available. Frustrated with the lack of coordination, we escalated the issue to corporate, and a regional manager eventually contacted us. We were hopeful this would lead to a smoother experience, but unfortunately, the issues persisted. After finally viewing the stones, we asked some very basic questions regarding sourcing and pricing discrepancies. We inquired why a lab-created stone of the same style, size, and shape -- already set in a necklace online -- was priced at $295, while the identical loose stone in-store was nearly four times the cost. The associate was unable to provide any explanation. She also had no knowledge of the stones' origin or manufacturing details. It has now been over a week since our visit, and despite her commitment to follow up with answers to our questions = NOTHING. Huge RED flag when a vendor cannot verify the source or quality of its lab-created gemstones, suggesting that quality control is unregulated--this is perhaps why there is such a discrepancy in pricing of the similar stones -- and noting that they are only the 3rd party sellers = even higher mark up. Given this lack of transparency and accountability, I would not recommend purchasing from this store. Buyer BEWARE. read more

Brilliant Earth - Online 6mm round $295 in settings with chain - Jewelry Near Me - Walnut Creek, California

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This was the first store I visited while shopping for an engagement ring, so I was hoping for a welcoming and informative introduction to the process, but that wasn't the case. The representative who assisted me didn't even introduce herself, which immediately made the interaction feel impersonal. As a first-time ring shopper, I was expecting at least a basic walkthrough of the different styles, settings, and options, but she wasn't very helpful or proactive in explaining anything. I felt like I had to pull information out of her rather than being guided through what should be an exciting and meaningful purchase. The experience felt rushed and lacking in customer care. Not the best first impression for such an important purchase. read more

I am extremely disappointed with my experience. I am now missing the fourth diamond from my engagement ring, which is unacceptable for a piece that is meant to last a lifetime. After losing the second diamond, the ring had to be remade and even then, it was made incorrectly and had to be redone again. Despite repeated issues, I have been denied both a refund and the option to have the ring repaired by a jeweler I trust, as I was told it would void the warranty. At this point, I feel stuck with a defective product and no reasonable resolution. An engagement ring is not something you should have to constantly worry about wearing. I expected quality craftsmanship and support, and unfortunately, I have received neither. read more

My fiancé and I had an absolutely terrible experience with Brilliant Earth. We chose BE because they sell conflict-free natural diamonds, have a beautiful store, and an easy-to-use website. Initially, the in-store customer service seemed great, but everything went downhill once payment went through-- and when they tried to set the diamond. I wanted an oval diamond set in one of their most popular settings, the Freesia 2mm Solitaire. When we picked it up, we immediately noticed the band was made incorrectly. It's supposed to elegantly taper toward the diamond (see photos), which it absolutely did not. Our sales associate at the Walnut Creek store, Danica, strongly advised us not to return the ring, claiming we could lose the diamond if it went back into circulation and someone else bought it before us. This was pure fearmongering. In hindsight, it doesn't even make sense--we could have returned and re-purchased the diamond immediately in store. Unfortunately, we trusted her advice and opted for a repair instead, as she assured us the ring would be remade correctly. That turned out to be a huge mistake. Brilliant Earth has a strict 30-day return policy (remember this), and they conveniently delayed the repair so it was completed after the return window closed. That would have been tolerable if the ring had been fixed--but it wasn't. The repaired ring looked almost exactly the same. How that's possible, I truly don't know. This is supposedly their most popular setting, yet it looked nothing like the photos on their website. By then, we were outside the return window, so our only option was a third repair. Somehow, it came back wrong again. The third version finally had the correct band, but now the diamond was set extremely high. I specifically chose the Freesia because it was marketed as "low profile" since I'm very active, but this ring would snag on everything. At this point, over three months had passed since ordering. We later learned Brilliant Earth uses outside jewelers for setting, which explains the total lack of quality control. They suggested resetting it a fourth time, but by then we understandably wanted a full refund. We spoke with the store manager, Rachel, who was extremely incompetent, then escalated to a regional manager, Jillian, who was the first genuinely kind person we dealt with. Despite her sympathy, she repeatedly stated we were "outside the 30-day return window," even though BE had possession of the ring the entire time. I spoke to someone above her - she robotically said the same thing. I ended the call by saying I was not satisfied and would fight it. Miraculously, the next day they called and approved a full refund--likely because the fourth attempt was also set incorrectly. This experience completely ruined what should have been a joyful engagement process. My partner had to change proposal plans due to the three-month delay, and we were constantly stressed about the ring being wrong. My advice: go with literally any other jeweler. We switched to a professional independent jeweler in San Francisco's diamond district and had a 1000x better experience--better diamond, perfect setting, and it was cheaper in the end. Avoid Brilliant Earth at all costs. read more

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Hello, Brilliant Earth in Walnut Creek was spectacular. Going into our first schedule appointment I had no clue as to rings, let alone the details/variations of diamonds. Yaya was amazing and took the time to get to know myself, my girlfriend and our styles. She allowed us to try rings on, look at different diamond shapes and educate us. She fostered an environment of ease and took what was a stressful situation and made it one of enjoyment/fun/excitement. We left with knowledge and enthusiasm for the future. She provided us with a summary of our first visit and details of everything we liked from band, diamond, size, etc... which made it easy for me to compare different engagement ring through true website. In the end my now Fiancée loves her engagement ring and we are both excited for the future. We highly recommend Brilliant Earth to anyone, ask for Yaya at this location as she's amazing to work with. We look forward to making our follow up appointment with Yaya for our wedding bands. Thank you to Brilliant Earth and Yaya! read more

Brilliant Earth - Engagement Ring - Jewelry Near Me - Walnut Creek, California

This store used to be my favorite but after ordering replacement earrings at the store they called me and said my order would be non returnable due to my history (even though I have actually spent 10k with them!) so now I have to try Nordstrom and Padis instead what a bummer their whole concept is not having inventory and mail order but if you cant see it until you order it how are you supposed to know what size it will actually be, look like and feel like until you get it and wear it? Its like buying non returnable thousand dollar clothing! Ridiculous!!! read more

DO NOT BUY FROM BRILLIANT EARTH! You have been warned. I initially purchased a white gold tennis bracelet, but ended up exchanging it a few days later for a yellow gold version. The clasp opened on its own and fell off 3 times within a week of my wife wearing it. We decided the bracelet quality was too poor and didn't want to risk it falling off and getting lost, so we decided to return the bracelet since we were well within the 30 day window. Well, if you read the fine print of their return policy, as soon as you make an exchange you void your entire eligibility for returning the item. I was not told this at any point during this process, which was done entirely in person. I wish I had researched this company more before making a purchase... there are plenty of terrible reviews all over the internet about their poor quality and scammy customer service. I will never buy anything from them again, and hopefully I can stop someone else from making the same mistake. There are plenty of other reputable jewelers in Walnut Creek that don't need to use scammy gotchas in their policies. read more

If you are looking for a nice budget friendly wedding rings or bands brilliant earth is the place to go. We walked in on a Sunday and they served us right away. The customer service person was named Lauren and she helped us find wedding bands. We liked and also offered us delicious chocolates and water. The store is right next to the Boudin Bakery in downtown Walnut Creek but inside it shimmers with the light bouncing off the diamonds in the display case, the customer service was great. They sized us and got us all situated in less than an hour! Great experience! read more

Brilliant Earth - Delicious chocolate - Jewelry Near Me - Walnut Creek, California

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Bf and I stopped in here to begin the process of engagement ring selection a couple weeks ago. I didn't get the lady's name who helped us but she is the reason we won't be back. She was extremely awkward when I asked her very basic questions -- like how does the process go - do I typically begin by telling you a couple of ring styles I like? I had such strange interactions with her that I had to ask my boyfriend if it was just me or if he felt the same way, which he did feel it was awkward as well. After telling her two band styles I liked from their website, she informed me that they didn't have one of them in store. I was confused why she didn't get the other band for me that I told her I liked, and eventually I found it myself in their case and asked to see it. After some time of not being given any suggestions or advice or ANYTHING, I decided it best to set up an appointment because it seemed like a painful walk in process and I was hoping maybe we could have someone else help us at a later time. It felt like I was inconveniencing this associate just by asking to see some bands? She asked me a few questions to set up the appointment. As I began answering one of her questions she completely cut me off to say that she might have to go help a couple that just walked in the door. Then she said never mind... very strange and so very rude. She also scheduled our appointment for a week sooner than we all decided on, which was strange because she specifically asked us to schedule two weeks out so that they could get the stones and bands in for us to look at in person. Very sloppy, very unprofessional, and I straight up kept thinking that the associate was likely high on drugs because of her behavior. Disappointing bc this process is already painful for me personally and brilliant earth had decent reviews, which was why I was initially interested in purchasing from them. Response to the business manager: Maybe the reason you don't see my name in your records (I have a saved wishlist i made in store and online) is because after 15 mins or so of me picking out rings that I wanted to see based off of what I liked online (a very awkward experience as I described), your employee decided to disregard me and ask my bf for all of his information and if he wanted to share the budget with me or ring with me. Obviously he does since I was the one driving the experience up until that point? I also told your associate that I had made a wishlist online already... Your associate was cold, disconnected and seemed out of it or incompetent and I'm surprised no one more experienced took over to reschedule or help out considering our timeline to purchase. read more

This is an update to my prior review. After calling in to report the problem with my order, I received phone calls and email from a management team. They were candid and disclosed that it related substitution error related to a product number had caused the change in price. They solve the problem and no further money was due on the order. This response was fairly prompt and quite candid which I appreciated. read more

I prefer the WC location to SF -- Drake helped me find what I need and they were so personally and pleasant to deal with. Thanks, Drake!

Amazing/wonderful shopping experience and beautiful pieces that are trendy and nice. If you shop around at different jewelry stores or talk to a jeweler to custom make you something... you will see that everything here is overpriced. read more

TL/DR: Zero stars. Skip brilliant earth. This place sucks. Full review (worth reading): My parents were searching for some very special pieces of jewelry to commemorate a very special anniversary. We called in advance to make sure we didn't need an appointment. The gentleman on the phone confirmed that we did not need an appointment for this location, and could just walk in. we drove 40 minutes to get there. The store is garish, extremely bright, and there is cheesy wedding music playing. Upon our arrival, the snotty woman behind the counter informed us that we couldn't look at any pieces without... Wait for it... An appointment. (Note that the store was completely empty and she was not helping any other customers.) we explained that we had explicitly been told there was no appointment needed. She went to "ask her manager" and finally, with some absurd drama, permitted us into the back room. For all that hassle, we were expecting a great variety and some stunning pieces. Instead we were met with a wimpy, disappointing display case. We'd seen much better in other local stores with significantly less hassle. And then, the grand finale: in walked some dude with a computer who told us that we weren't permitted to view any pieces of jewelry unless he collected our personal information: our names, address, phone number, email. How invasive! How inappropriate! Clearly other people have succumbed to this ridiculous marketing tactic, which is a shame. We explained that we don't provide that kind of information to random strangers (you shouldn't, either). He replied that we would not be permitted to see any of the jewelry unless we did. I explained that we would be leaving and not spending any money at the store if looking at a ring required divulging private information, and he just shrugged. So we left. We went to Tiffany's down the street, got exactly what we were looking for, and were in and out in 15 minutes. All we needed to give them was our credit card. Please please please do not give random stores like brilliant earth your private, personal information just because they demand it!! There are a dozen other better jewelry stores in the neighborhood with better quality pieces that do NOT require you to give them your phone number in order to try on a ring. This place isn't special and isn't worth it. TL/DR: Quite literally the worst customer service and most uncomfortable shopping experience of our lives -- and that's really saying something. read more

I purchased a CYO diamond pendant, it was absolutely beautiful and the process to go about designing my necklace was very smooth and easy. Lauren helped me during our appointment and she was an absolute angel and pleasure during our appointment. The store has a wonderful selection of stunning jewelry. I loved the calming, clean, bright and overall beautiful atmosphere of the store. They chocolate they offer you is absolutely to die for! I'm normally not a chocolate person but the ones they have - are delicious and anyone who goes here should give them a try because it's absolutely delicious. When I first walked in, I was immediately greeted with a warm welcome and smile by the ladies in front, Nikki and Jessica, who not only very informative but also very friendly and lovely to talk with as they were preparing my pick-up. Picking up my order was so easy and fast. I highly recommend and will be coming back! read more

I've been eyeing ethically sourced diamonds at Brilliant Earth for a few years now. I had hoped that this was where I'd purchase my engagement ring, but unfortunately this can't be the case. My boyfriend booked a seating over the phone, which was assumed to be a 15 min. service appointment. When we arrived I was irate to discover that we would not be seated for a once in a lifetime experience, and that we were instead encouraged to browse the counter selection of cubic zirconia options. Though the associate who greeted us attempted to be accommodating, her manager ultimately decided we couldn't be seated for an engagement appointment, despite their own internal discrepancies in the facilitation of the viewing. Overall this was an incredibly disappointing experience. If you're looking for an engagement memory that you'll remember fondly, I suggest looking elsewhere. In the end, I guess I wasn't meant to purchase my ring at a store next to Cholita Linda and Annie's pretzels. read more

Me and a close girlfriend walked into an appointment. Mary was our associate. We made it incredibly clear we wanted to come in and get our baseline - try on styles and find cuts we preferred. We both wanted to see what kind of rings and settings/cuts looked good on us, it would've been a cute girls shopping trip. We didn't get to try things on during the hour appointment we had booked. I made it incredibly clear we both wanted to experience this... she would get finicky if we passed one ring to the other, or let one person pick out something from the case. The case also lacked all the types of cuts, it would've just been better to go to the main storefront and ask a regular associate for help. It was incredibly salesy - very much felt like a commission based meeting. Saleswoman also was not accommodating to us, was pretty brash, and genuinely didn't try to understand we were both there to try rings on and get a feel of what we would want. Don't think she was able to read any of our body language that we just needed her to stop talking and selling us on something and give us both a second to look. Kept trying to dissuade us from things we liked, felt like she was quizzing us, and everytime we mentioned something - it felt like she had a rebuttal. Felt like she was talking down to us the entire time. Was genuinely exhausting to sit through an hour with her, totally wasted my time. Won't be coming back. Edit: they keep calling my personal cell + emailing me asking to change my review. read more

Lyss was super helpful and explained everything. overall a great experience and we got the jewelry we wanted. thank you!

I live brilliant earth as my fiance had ordered my engagement ring from here. We loved this location as compared to the others we visited in the past. Me & my fiancé had our wedding band consultation at this location. We had a few ideas of what we were looking for but weren't too sure. Lauren was our consultant and she was extremely helpful and knowledgeable. She was extremely patient when trying on the rings and went above and beyond to make sure all our criteria for rings were met, whether that be pulling options from the back for us to view. She even was helpful in ring sizing for my fiancé and gave us information about final ordering in store and online. Lauren, is a great attribute to the Walnut Creek location and we're looking forward to working with her! read more

Jessica was super helpful and accommodating! She really listens to what you're looking for in a ring. Loved working with her!

Jessica is super helpful in answering all of our questions about settings, the C's, etc. She's great!

Lauren was amazing ! She made my fiancé and I's ring selection process seamless and flawless ! I also love the ethical stand point Brilliant Earth takes ! I love it ! read more

I love Brilliant Earth- Walnut Creek. Every time I come in, it's always clean, and great ambiance with water and chocolate offered upon arrival. Jessica specifically, has been so amazing with helping my boyfriend and I pick out my future ring! We've been working her for a few months and we were finally able to secure the perfect stone. She's been super patient and kind while I have been super indecisive about what I want. I'm looking forward to finishing my ring and buying jewelry in the future. If you make an appointment, definitely be sure to ask for Jessica read more

Lauren was an amazing representative when it came to looking for the perfect ring for my partner and soon to be fiance! Super sweet and patient I couldn't have asked for better assistance especially with my little to no knowledge on ring selection and diamonds. Very intimate and friendly people there who really care and was never pushy which is a plus! read more

Lauren C. was fantastic! She was very patient with us as we tried on a whole bunch of new styles and I even found a style I didn't know I loved. We already had diamond education from another well known jewelry spot, but sitting down with Lauren we learned so many new things. Thanks Lauren! read more

I had a very disappointing and unprofessional experience with 2 different locations. I went to an appointment at the San Francisco location. They didnt have any of the wedding bands available that I wanted to see. Instead of trying to help me, or suggest alternatives, I was told to go home, make another appointment and to send in a list of what I wanted to see. I decided to go to a different location. I called and made an appointment at the Walnut Creek store. I explained the situation and the spent a good deal of time looking up the rings, their names and their numbers. I called back with this information and made sure my appointment was far enough in advance for them to get the rings. The day before the appointment, I called to confirm. They had no record of my name, appointment or my requests. I canceled. When I went into Cartier and Graff, I was treated like a valued customer. At Brilliant Earth, they had no interest whatsoever in selling me anything. I'm looking forward to my Graff choice. A little more expensive, but worth it. There's no excuse when a business is incapable of setting a simple appointment. SAVE YOURSELF THE AGGRAVATION!! read more

Service at the store was good. We bought our engagement ring and our two wedding bands from Brilliant Earth. We got married on 10/21 and she wore the band for an entire two days before the side stone fell off and went missing. We contacted customer service for a return on 10/23 and was told it was accepted. Called back two days later since we did not receive our return labels and was told it was rejected. She wore her band for an entire two days before the side stone fell off. We were told our 30 day return window ended on 10/22. An entire 12 hours outside of the window. Now were stuck with this ring we no longer want. Its officially a ring we look at with hate. Don't think I'll ever return here. read more

We had an engagement ring appointment with Lauren today - wonderful experience! She was personable, warm, professional, and knowledgeable. She felt like a friend who happened to know everything I need to understand about selecting a diamond. Very different from the "cold salesperson" experience I've had elsewhere. I learned a lot about what I want and came away feeling excited about getting my ring made! read more

Very nice and helpfull people very patient for what i was looking for thanks to sam he was the one helping me with my purchase highly recommend this jeweler. read more

Lauren at the Walnut Creek location was terrific and I can speak of this on behalf of my Husband and I. Our wedding was about a month away and she showed us a great selection and gave us plenty of options. She also let us know our options for ordering and making sure the rings made it in a time for the wedding. After the meeting she sent over all the rings that we tried on in an email and followed up to let us know she was there if any help was needed. We did end up purchasing two rings that we viewed during our appointment with Lauren and I recommend anyone visiting Brilliant Earth to ask for Lauren. If I'm being honest all the staff was extremely nice and helpful. read more

My girlfriend and I met with Lauren today to see engagement rings and compared diamonds. Lauren was a pleasure to work with! She was very informative of the process and she listened attentively to what we were looking for. We look forward to continuing our experience with Brilliant Earth! read more

I began my search for an engagement ring a few weeks ago, and did not have a great idea of what I was looking for. Thankfully, I easily setup an appointment online and met with Trang who was an absolute delight! Trang was extremely knowledgeable and helpful throughout the entire process. Initially she informed me of the 4 C's and helped narrow down my search for both a diamond and setting. Additionally, she was aware that I was not going to purchase anything on my initial day of the search and still offered unconditional support, something that I did not get when visiting other jewelers! Over the next few weeks I visited multiple jewelers and did not find anything that compared to the setting that caught my eye at Brilliant Earth. I ended visiting the Walnut Creek location two additional times, and was still having trouble picking out a center stone. Trang was so kind and brought out multiple diamonds each time of varying carrot weights, cut, clarity, etc. This was extremely helpful and really helped me prioritize the aspects that appealed to me in a diamond. Ultimately, on my last visit Trang brought out such a stunning diamond that I knew was perfect for me (and under my budget!). I am so excited to pickup up this ring and know that it is going to be such a beautiful piece. Overall, Brilliant Earth had exceptional customer service that was extremely professional, adaptable, and personable! Would highly recommend checking out this location to see what they have to offer. Additionally, one of my sisters purchased an engagement ring from Brilliant Earth and urged me to visit the storefront. She was equally impressed and loves her engagement ring. 5 stars, and would absolutely return for future pieces! Thank you so much Trang! I will have to attach some photos at a later date! read more

I had the Best experience at Brilliant Earth Walnut Creek shopping for wedding bands with my fiancé! I loved my engagement ring from Brilliant Earth and knew I wanted to get my band here as well. I visited the store twice and both times Laren was so patient with us as we tried on rings, debates designs, and helped us find the ones we loved! She was so knowledgeable and easy to work with, I couldn't have asked for better! read more

Had my first appt today with Lauren. Absolutely wonderful to work with and so excited to do business with her. She was extremely knowledgeable, kind and patient with trying different styles and sizes. Amazing service! Thank you Lauren! :) read more

I scheduled an appointment online at Brilliant Earth and was helped by Lauren. Lauren was helpful in explaining the ring settings available. She took the time to explain over the diamond selection process to us and was patient in answering our questions. She took detailed notes from our conversation and was prompt in following up with us after our appointment. I was pleased by my experience and would recommend her to any prospective buyer seeking jewelry. read more

I wanted to share about the best service I had at this location. I was looking for a very specific diamond and setting and found that and more, thanks to the amazing staff. The store was neat and clean and I was greeted with friendly and genuine service. This location is pretty new but the team was very knowledgeable about diamonds and taught me so much more than I could have expected. My ring was delivered to my house as expected and it was the most beautiful piece I had ever seen. I get nothing but compliments every where I go and proud to share where I purchased it, along with the mission that the brand upholds. Thank you Brilliant Earth in Walnut Creek for an unforgettable experience and ring I will cherish forever! I highly recommend this location and brand to anyone looking for unique pieces for anyone and any occasion! read more

My partner and I stopped in on a weekday afternoon. The store was quiet with no one else around except for a SA at the counter. They briefly looked up to greet us but seemed pretty indifferent. I was browsing for possible wedding rings. I mentioned to the SA that I had seen a ring on their online site but not in the display cases - curious if they possibly had more of a selection possibly in back. The SA just flatly said that they only have what's out on the floor. No other offer to perhaps find a similar style.. nothing... we left afterward and felt like we weren't welcome. read more