After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

On 7/29/2026, my grandchildren and I visited Dick's Sporting Goods Store, located in Pleasant Hill,…read moreCa. I was greeted by employee Ayden who immediately greeted us and assisted me. I had an EXTREME amount of shoes to return and also some clothing items. Ayden, did not become irritated. Instead, Ayden called for back up to assist other customers and he gave me OUTSTANDING customer service. While Ayden processed my returns, his attitude and demeanor maintained very positive, friendly and accommodating. Ayden also made sure that other customers were assisted in a timely while he assisted me. Ayden is a GREAT team member and asset for Dick's. I live in Stockton, Ca. however, I will travel the extra miles to the Pleasant Hill Store just because of Ayden's AMAZING customer service. Thanks Ayden, keep up the EXCELLENT work!!!

I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

Not helpful at all, called in to ask if they had hockey pucks, he just said I'm not sure if we even…read morehave them anymore, and said I don't even know what type they are. But wouldn't go check literally making a pointless effort to call because I have to drive to check myself anyways.

I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

I have been buying hunting and fishing gear from the Woolley's for over ten years and they has…read morenever been wrong. I have purchased fly rods, reels, duck calls, turkey calls, waders, clothing and much more. They use the gear they sell and know what they are talking about. Do not go here for cheap inexpensive gear. You are at the wrong place. Go to Woolley's for superb advice and the right equipment. They have fished and hunted extensively all over the world and they know what you need. This is not Big 5.

Not the cheapest but then if you are serious you should not be settling for cheap knock-offs. I…read morehave been buying my fishing gear from Woolley's for years. They have good customer service and a good selection.

This is my third time visiting this location and i must say that KENNY is the best!! he took time…read morewith my Son my Wife and Myself to show us a great product that fits all of out needs and fits in the space we have to workout at home. Kenny was knowledgeable, kind and made spending 4 grand a pleasure. Last time i was in Boba, Kenny's dog was there and i really enjoyed the little guy, hopefully Boba will be there the next time we stop in. Thanks again Kenny!!

I went in saw what I wanted. The sales person answered my questions. I asked to look at other…read morecomparable models. The model I chose was perfect for me. I can work multiple muscles with varied positions available on the Hoist V4 this machine also came with a leg press machine. A week later they arrived at my house and installed by Hoist V4. I couldn't be happier. This machine works just as well as the heavy duty machines at the gym; it's like 7 machines in one.

Danny at the bike shop is a genuine dude and someone who I can trust with my bike! Highly recommend…read morethis bike shop and I think it is very underrated and slept on.

I'm updating my previous review because Abraham Baiza went above and beyond to make things right…read more During my first two stringing experiences, I unfortunately ran into quality issues, including one racquet that was missing a string. It was definitely frustrating, but Abraham took my concerns seriously from the beginning. He personally reached out, apologized, offered to restring my racquet free of charge, and even provided a gift card for the inconvenience. What impressed me the most was that he didn't just fix my racquet--he worked to improve the process. When I picked it up today, I noticed they now attach a label showing the string type, tension, date, and stringer. That tells me they're focused on preventing mistakes in the future, not just fixing one complaint. Every business can make mistakes, but not every manager takes ownership the way Abraham did. His professionalism, communication, and commitment to improving the customer experience earned my trust back. Thank you, Abraham, and the Sports Basement team. I'll definitely be back for future stringing and would recommend them to other tennis players.

Ken Takeuchi and staff with rewards program go above and beyond in terms of customer service which…read moreI believe is worth the price for this premium product and brand.

North face broadway plaza. Nice location. Hopefully the VPs stick around for a while. I like their…read moreclothes, coats, and BAGS. Good customer service staff was nice. Answered all questions. Love to support local businesses.