I want to thank Randi Larson and her excellent customer service on a rainy day!! She was very kind…read moreand rescaled our appointment on the same day so the rain could pass. Thank you Randi Larson

Really sad with how local businesses seem to be reacting to this craziness. I also own a small…read morebusiness, and what I experienced today was simply not okay. Being that this is the only place to help people with their title/registration needs (and they know it) they apparently couldn't help me today without an appointment. There was absolutely nobody waiting, and there was 3 staff members just sitting in there not helping anyone. They could have helped me... They refused. Not okay for a small town location.

Service was amazing I went there to get an address change and I was in and out. Prescott Valley…read morelocation I will always use for all my needs. Thank you for your great service.

Waited to be seen for over 20 minutes. The process took an hour. And I was charged $75 for a new…read moreTravel ID License. Should have just went to the DMV. Hubby went the week before to DMV and he waited 15 minutes. Process was 5 minutes and he only paid $25. I was really ripped off. Would not recommend going here, only if it is a last minute convenient, and I use that word loosely here.

Destiny diffidently needs customer relations training …read more she sniped me because I asked a question when she asked was typing but when her phone vibrated she didn't have any problem she stopped typing and answered the text with a text and didn't even get upset with whom ever texted her. She was as slow as molasses's in January!!! Pro = we got what we went for Con = we were treated like the child ! She was in charge.

Compliments to Roxie aka Jean P. For her extraordinary customer service. Both my husband and I went…read morein for a title to be registered under our names for a private party sale. While talking with her, we explained we just did two donations for Kars4Kids and our blind eyes signed in the wrong spots.... On both of those titles so we have to find a notary to do a power of attorney to complete the sales. She helped with those two donated vehicles, and she completed the sold notice taking them out of our names PLUS the original request to do a transfer of title. Talk about one stop shopping. We were having a bad morning honestly but her bright and cheerful disposition along with her outstanding efforts truly made our day better. This is the whole reason for the 5 star review. Not to mention, the wait time was minor - less than five minutes in the waiting room. The bonus was the excellent music and singing from the employees while "chair dancing" LOL We'll be back with any of our needs, beats the MVD hands down!!

They had the nastiest old lady ever working here. Even another elderly lady, waiting in line, felt…read moresorry for me because she went out of her way to bully me! It was the rudest most unprofessional thing I've ever experienced. People like her are exactly why they invented the word: Hag! Terrible customer service

While it can sometimes be a bit understaffed, i think its actually a solid place every time ive…read moregone there. Compared to a LOT of DMV's, this one is pretty low business so walk ins are still in the realm of possibility if you dont get there too late . The driving test is EASY. I passed first time. Just know your basics and you'll do fine! Though I encourage you to learn whatever you can after you get your license. Happy driving.

I entered the business at 3:15 Feb 28th, 2017. The "guy" (nicely termed), was totally crass, rude…read moreand disrespectful to me. If he was hired for a public service position it should be terminated immediately. I can not believe anyone would treat customers that way. The big guy. Brn hair and eyes. I'm a little worried because he has my address and might come after me

Lied and took me my money and refused to return it. Very rude people and and deceitful. I am…read morewriting the BBB and I will let as many people know what took place and Not to use this company!!