I've been using AEC to monitor my glaucoma for the last few years and I am usually seen for my visual field tests on time. However, as others have reported, I have experienced an increase in waiting time to see the doctor - 1 hour, 15 minutes for my last visit. If this doesn't improve, I'll be looking for a practice that can manage their time better. Sad because staff and my opthamologist are do good. A COVID disclaimer is fairly standard now, the office just asks you to sign it now. Staff that saw me cleaned all the equipment before use as they have since the outbreak. Sad... read more

Sincerely disappointed in Dr Kilgore. Ipreviously wrote that she was exceptional and believed it but, today the scheduler said she could schedule a follow up under glaucoma diagnosis... this is the first I'm ever hearing that I have glaucoma. I was under the impression that when you received a diagnosis that that meant that the doctor told you ' hey you've got... and what we're going to do is....' This is just not what happened at all no discussion about any diagnosis, she explained well that we were trying to control pressure that is as far as the discussion went in the short time you have to spend with the doctor. She's very capable and and I feel she knows what she's doing she just doesn't communicate, the schedule at this place doesn't allow for it. read more

I have been seeing Dr. McCafferty for years. He is very knowledgeable, efficient, and friendly. I will not have anyone else remove my cataracts. I trust Dr. McCafferty. I have always found the staff to be pleasant, accomodating, and efficient. I highly recommend this group. read more

I waited 2 hrs. for 5 mins with Dr Kilgore at the speedway location. She was not interested in my concerns. She advised me to get some information at the front desk regarding other doctors. When I approached the young man at the front desk he informed me he didn't deal with that information and I could google it!!! I will never return nor recommend this business. I lost 3 hrs of my day and $40.00 out of my pocket!!! read more

I was 5 minutes late and they cancelled my appointment. I waited MORE than 5 minutes in line just to check in and I drove an HOUR to get here!! They also wanted me to repeat all my testing that I had already done. This place is a racket that will steal your money. Front desk staff was rude AF too. DO NOT go here. read more

I really wish I had read the reviews before going here, too bad it's the only referral for ophthalmology I got from ahccs. Dr. Kilgore was fine but the tech that I saw was sweet but incompetent. I went in for a glaucoma test AND a new glasses and contacts prescription. I was told Kilgore doesn't do contacts. Fine, then the tech dilated my eyes even though I told her you can't do that if there will be an eye exam. She insisted anyway. I've been going to the eye doctor since I was in elementary school and of course I was right so the 2 hour appointment was a waste. They told me multiple times I would need to tell the front desk who my ophthalmologist in LA was for previous visual field tests. As I was about to walk to checkout one of the techs asked if my retina specialist was my ophthalmologist (while googling his name and RETINA SPECIALIST was written right in front of her. NO?! That's my retina specialist. Then the front desk did not ask me who the ophthalmologist was so I had to call, I left a message and didn't get a call back. I had scheduled another appointment to get the exams but that was going to be $300 (after I was told $125 when I booked the appointment). Just... beyond. read more

Watch your pocket book. Was referred by my Primary care physician. Arizona Eye wanted to charge against my medical insurance ($200 deductible to paid immediately) vs using my vision insurance ($20 copay). They are promoted through VSP as a premier facility, sadly. Front office wanted to play games with deductibles and charging against different insurance. "What do you need? Eye exam is $200 billed against medical or fulfilment of an existing prescription is $20 billed against vision. Well, you can wait another hour or so for an assessment". I was 30 minutes early for my scheduled appointment. Basically, a wait here and we may grant you the privilege of meeting with someone. In the mean time, do not question our authority..........pay now more money than necessary. I left and found a better rated facility, with better rated Dr's. Guess what???? They honored my VSP insurance with the negotiated deductibles. $20 for initial exam. Enhanced health exam without medication induced dilation (my choice to add ) was another $39. Total exam cost $59, same as VSP published deductibles. Total out the door cost for exam and basic prescription eye ware, under $300. The nice part of this other facility, they gave me my prescription and the option to have it fulfilled online (most cost effective) or in their office. After the initial poor interaction with Arizona Eye Consultants, I chose to buy through the other office and support local. TL:DR...Run, run fast away from Arizona Eye Consultants. read more

Dr Bixeman thought it was knee slapping hilarious that I thought that there might be a product on the market that helps ameliorate Hemianopsia, telling me rather nastily that I'd never be able to drive again. Nine months later whilst researching the Peli lens & trying to find a local provider what pops up? A provider at the Speedway location of Arizona Eye Consultants. Knee slapping hilarious amirite? read more

Went in on a referral. Went through the waivers highlighting the differences between vison insurance and health insurance. Fine. Went in for a specific eye issue. Did a single test that lasted about 20 minutes. $35 co-pay. Next visit. $35 copay. Never really addressed the eye issues, just lean back and starts flipping lenses. It just turned into a eye exam. I have vision insurance, so why would I do this where it is not covered? Walk out with another $75 eye exam fee and prescription. So, stretch out the testing across multiple days and give an eye exam? So they go me for around $150 and God knows what they billed insurance. The eye issue was never addressed. I would avoid. read more

There is no good reason to make patients wait up to two hours when the office is empty. If patients are expected to respect the doctor's time, the doctor should also respect the patient's time. Never again! read more

Would not recommend. Nothing innovative. Staff/office workers not great either. No one really cares here.

Office staff is INCOMPETENT. Kept switching doctors on me for my appointment, which I really didn't care one way or the other, I just needed to see an eye doctor. The first appointment was scheduled with a referral from my PC, then they cancelled saying they needed a "generated referral." Why didn't they notice when scheduling the appointment? They were given a generated referral, set my second appointment, then the day I showed up for the appointment they told me the doctor THEY had scheduled me with, was not included on the generated referral. They admitted their mistake in not reading the referral closely. Second appointment cancelled. Third appointment scheduled due to their errors, and less than a week prior, they told me the generated referral had expired and I needed to get them another generated referral. Strike three you're out. Never saw an eye doctor here due to their clerical errors and inability to closely read the referrals they received. I don't know how you can run a practice this way. read more

very good experience at this location. Alex was great! helped me with my choice of glasses and was very friendly and professional.

Friendly staff. Good doctors. Clean but needs more chairs. Recommend this office won't be disappointed

I waited 90 minutes and never actually saw a doctor. I supposed I cant really write a review, since they didnt do anything for me, but that is kind of the point. . read more

I am firing AZ Eye Consultant. They don't care about their patients. You go there to be seen and expect the app't to last 2 hrs mostly in the waiting room. They're overbooked and don't care. I had to be seen twice because my prescription was done wrong and had the unhappy experience of seeing Dr. MELISSA MULLER O.D. And having a disagreement about my old prescription. She told me her tech said it was a single lens and I told her it was progressive. She pretty much called me a liar and then got mad at me for disagreeing with her. When she finally did the exam she supposedly fixed it and released me to get the prescription at checkout, it took her an additional 10 mins to work on it and give it to me. I went to get the prescription filled and it was worse than the 1st one. She made the prescription double what it was supposed to be. PLEASE don't ever us these Drs. read more

I am really bad at red flags. Good nurses, bad covid practices and shady surcharge attempts ahead. The positives; Lady at front counter was nice, nurse in back was amazing, doctor was good at his job and I was seen fairly quickly. Especially for a specialist this is awesome. The downs; -The flag that should have made me walk out was signing a waiver about covid cause that's a new one for me. -Doctor who was great at his job but referred to masks as face diapers, didn't wear them, had to get within 6 inches of my face. And the blatant political stuff on his desk like a trump cup and a police flag. ....I'd probably have left it at a 3-4 star rating here because despite the covid flags he was a good doctor. But on the way out they tried to charge me for an eye exam at 75$ and said my insurance wouldn't cover it. Except I was there to see a specialist to figure out my headaches, they confirmed my script hadn't changed, and I clearly marked on my initial documents I was not here for nor did I want an eye exam. Shady surcharges? Nope! read more

Such an aggravating disappointment. My husband went back today for his third appointment and we will never return. They offer decent care, but have no consideration for your time. For each appointment he arrived on time to be told there were 5-7 people ahead of him and it would be at least an hour - 90 minute wait. He asked if he could wait from home (we live five minutes away) and return when there were only a few ahead and was told no. This is how they operate. Each time he has juggled his busy work day to make it on time. They offer a fifteen minute grace period and will then cancel your appointment if you aren't present, but then expect you to wait for a ridiculous amount of time, every time. We are all busy. This is such poor business practice and a disservice to people trusting you with their care. read more

AZ Eye Consultants. First, the front desk bullied me into making $50 copay when my insurance has no copay for eye exams. She claimed this practice "doesn't do eye exams." Now they owe me the $50 back as my insurance paid 2 months ago.....but they are still claiming they are not paid. I showed them the claim record and said they need to audit their books if they have lost the insurance payment. I have called 3 times and they are still holding my $50. This is a messed up practice as they have proof they were paid but won't give me my $50.....they said it could take 7-8 months? I should not have let them bully me and may never see my $50. Next step will be a complaint to the AZ Attorney General. Cannot recommend. read more

Went to office on orange Grove im on medicare they tried to charge $100.00 for a visit they would not see me if I did not give them some type of payment they would have taken my last ten dollars i had to my doctor and medicare so this can be resolved senior beware they tri to take advantage of you sham on them read more

My complaint is specifically about Dr. Bixenman. My mother waited over 3 months for this appt, as he is one of only a few neuro-ophthalmologists in Arizona. I can't be sure what rubbed him the wrong way, but he was completely rude and unprofessional. He was triggered by the fact that my mom was wearing a mask. He offered no introduction. He was rude and inpatient gathering information that my mom needed to look up. And when my mom said he was making her feel agitated, his response was "good"!!! How in the world do you get to be that old and that rude in the profession you've done for years? I don't care what knowledge or degrees this man has attained in his lifetime, nobody should have to submit themselves to being belittled like that when they are just seeking medical attention for a condition that is new and scary. You failed today, Dr. Bixenman. I don't know what kind of doctor you have been in the past, but if this is how you do business daily, it's time to retire. You were awful to a good person. Not recommended. read more

This place is a factory , operating under the name of an eye clinic. Like the airlines, they overbook causing long wait times, The receptionist can't tell you why. Wanted to be checked for glaucoma and eye health which was done, in less than 5 minutes with a Dr (there were 6 others waiting as well). Then had eyes checked with an optomitrist, given the exact same prescription and when I complained that it was wrong and needed a stronger reading lens in order to read, the reply was 'these are the numbers' you have unrealistic expectations...Wanting to read clearly is unrealistic? hmmm read more

They overbook worse than the airlines. Be prepared to spend an hour and a half waiting to see the doctor. The first time we went, we waited for over half an hour and then they called us up and told us that the doctor was in surgery. Didn't tell us as we checked in. The next time we went we were there for 2 1/2 hours. The doctor put in her notes to continue taking a medication that my mother had never taken before, so consequently the prescription didn't call get called in. The next time we went, it took an hour and 40 minutes before we got to see the doctor, then she went over notes that were incorrect. I did correct them of course. Would not recommend this place at all. read more

the service here sucks ! the people are the front desk are idiots ! I went in for a visual field test but they had me down for an appointment to see Dr. Levine! so I didn't bother getting my test done. i asked for copies of my test results and it was $25 fee. they also have a cancellation fee of $25 and $25 fee if you want to leave because you are waiting to long. they double book appointments so if you have an appointment at 10:00 prepare to bring a good book because you will be waiting 1 1/2 to 2 hours to see the doctor and then you will see the doctor for all of 10 minutes ! I would not recommend this doctor at ALL i have had visual problems my entire life and I gave never had any doctor office charge for test results, wait so long and when I had to miss an appointment because I was to sick to go to an appointment they just rescheduled me all this doctor cares about is making a buck off of you! read more

If you are expect efficient eye care avoid this place. Not only is it a patient mill, but is poorly run. I have a great Dr limited by incompetent front office staff. Their surgical scheduling is ridiculous. I wish I could give my Dr. 5 stars and to his credit he even tried to help me. I had right eye surgery for cataract and was told originally that I would have left eye done 2 to 3 weeks later. Day after surgery Dr. said I would have surgery done within a week or two. Front staff refused to schedule it. I was told there were no openings for 2-3 months. This was because my Dr. was new to office and not an owner. I was welcome to switch Dr.s one of them said. First of all I this is not information a scheduler should share with a patient, even if it is true. The Dr. said it is optimal to have both eyes done as close together as possible. When I expressed that it was difficult to see with one eye done and the other eye undone the clerk suggested I pop one of my lenses out of my glasses and that might help!!! Hello? I asked why they didn't block a time for the second surgery when booking the first surgery and she said that the insurance would not allow that. I called the insurance company and they said that was not true. They have nothing to do with scheduling. I should have know this was a marginal outfit when I was never informed as to the time of my first surgery. I knew what day it was and that it would be in the morning. I got a call the night before from surgery center reminding me to be on time with a scheduled time of arrival. So now I sit with one eye blurry and one eye clear and a headache, waiting for two and a half months for the second surgery. The Dr. was great and amazing but the front office staff was very incompetent, unsupported, and condescending. If what they said was true than the management above them needs to find a solution to this scheduling problem. If owners don't know then they better find out. My guess is they don't are or they treat certain class of patients poorly as there are plenty of patients waiting. I managed a medical office for over 20 years so I speak from experience. If you don't like this kind of treatment, as they said, go elsewhere, and you have a nice day now. read more

I was referred to Dr. Levine for a consult/exam to detect possible signs of glaucoma. He did a thorough examination and took all the time needed to explain to me what he found. I feel very confident that his professional capabilities are what I need and will continue to see him as needed in future. read more

My experience with this office has been that they add extra charges for things that nobody else charges for, like getting a prescription after an exam or getting a copy of your own records. My insurance company had never heard of such a thing, the billing code I was given was for an eye exam with no copay. It's also impossible to speak to your doctor by phone or email and I waited many weeks for the result of an exam. It was only after I called repeatedly that they were finally posted and the explanation was given to me by a technician who couldn't answer my questions. read more

I'd give negative stars actually. They took my $150 contact lens copay. I went all through the eye mill for hours upon hours, saw the doctor who informs me that he is an ophthalmologist and I need an optometrist for my lenses! My ophthalmologist has always done both! So as for my $150 they have to figure out how to REFUND me! They have a big sign that tells you it's takes up to 2 hours but no word of that when you schedule. I'm going to tell my primary doctor to not give referrals to this whack joint any more! HORRIBLE PLACE! read more

I had an appointment with one of the Eye Consultants and also needed some eye tests. I found out that I couldn't have an eye test AND see the doctor on the same day. Apparently a new insurance rule. I like the MD very much. The staff was rude, impersonal, and rushed. When I was given an appointment card for return visit, the woman handing me the card said she didn't fill in my name because she didn't know it. I'm not sure the staff understands that it's nicer when people are treated like people and not like an annoyance. read more

This is a patient mill. They have no regard for your time. They say an appointment for an annual exam may take 1-1/2 to 2 hours. Maybe so 5 years ago when we started going here.But that has not been true for the last 2 years. They are backed up and try to see 115 patients a day. Waiting rooms are backed up and full. They have at least 3 levels of waiting rooms. An appointment typically takes 4 hours. Maybe longer. Once you get to see "the doctor" they provide good care however. read more

I absolutely will never go to Arizona I consultants again. Dr. McCafferty was great, but the office and their policies stink. I had to cancel a surgery due to a funeral, it was six days in advance and they are trying to charge me $100 read more

totally unprofessional. i understand that it is a medical business and things come up but making patients wait more than an hour and a half seemingly consistently is unacceptable. why schedule an APPOINTMENT FOR A TIME if your going to be an hour and a half late. totally unprofessional. at least leave a disclaimer on the phone read more

I've been going here for years (because of my insurance). I have not experienced any significant problems but you do feel like you are in a medical mill. I've had my doctors changed so there is not much continuity. I had a vision test that reflected my last visit yet they wanted to repeat the test the following month. I never was told why so I simply did not schedule it. 3 stars seems appropriate as I would consider the quality of care average. I've read a lot of reviews and it seems people either love or hate this place. I have significant vision issues and was used to my old optometrist giving me stellar service but he retired. read more

Absolute scam artists. Treat you like a cattle car and overcharge, while refusing to answer or return phone calls, and still refuse to send me a legitimate contact prescription despite the fact I had a contact exam which they overcharged me for. read more

Went there for a routine contact lens exam. Dr. Muller was very good and professional. The rest of the staff was not. Was told they could order contact lenses for me before my insurance expired and that they would call when the order arrived. After my visit I called twice to make sure they were being ordered and would be billed to my insurance and was told that it would. I show up 2 weeks later for a follow-up and they were not ordered. My insurance expired so there was no way to order at that point. I wouldn't have cared so much if they told me they forgot, but one of the technicians proceeded to lie to my face about not being a licensed distributor and not being able to order in the first place. Best she could have offered me was a trial pair, which I already had. If you couldn't order in the first place you should've told me so I could order somewhere else. Thanks to that I now have to pay $150 out of pocket for contact lenses. The doctors there are good and I would give them 5 stars, but the medical staff is not reliable and I would give them 0. read more

I went with a so called "appointment" scheduled for 10:20 AM. Completed new patient forms and waited, and waited. At 12:30 PM I had not heard or seen from anyone. I complained about the wait. Then I was told that they would take me back to the treatment area but that there were four patients ahead of me. At that point I said, "no thank you, I am not a happy camper" and asked to cancel. The most unprofessional treatment I have ever experienced. I made a mistake going there. To add insult to injury, two weeks later I received a bill for $25.00. read more

I am currently waiting on my appointment at the West location. I am appalled by the lack of professionalism and rudeness the front staff is exhibiting. The girl at the front just yelled at an older gentleman in a rude tone because he was unable to hear her ask for his name. Not to mention, she's chewing on her gum like a cow eating grass making those awful popping noises in the process. They charge $25 if you don't make your appointment but people, like myself, who are on time are stuck waiting 30 minutes just to be seen. Once I get my prescription, I will not be coming back! Updated: 1 hr 50 min later, I am still waiting! Do not come here. read more

Don't walk away - RUN. All this place cares about is getting your money!! They do not care about your eyes. Was having trouble with my right eye after cataract surgery. Was doing follow up care and refused me service over a $40 bill I was disputing even though we had just paid them thousands for the surgery. Was told the doctor (Lisa Lane) was refusing me service. Unreal since I was still having complications due to the surgery. Worst medical care I have ever received. read more

I was referred to Dr. Levine for glaucoma surgery, and he did an excellent job. However the office is chaotic at best, and delays of 1 to 2 hours are common. Office is very disorganized and some of the employees are difficult/rude to deal with. If you can put up with a poorly managed office Dr. Levine is an excellent surgeon. He is very busy, and the office staff do try to push you off on a "new' doctor who may not be as qualified. Be firm with the staff and do not let them push you around. Good luck. read more

I called with an acute problem and was told to come right in. Dr. Lane saw me almost immediately. Prompt, professional and caring, she took care of my problem right away. Thank you AZ Eye Consultants! read more