We used AZ Family Plumbing for plumbing and gas jobs. Jason did a great job both times, was very…read moreknowledgable and explained things along the way. For sure we'll be using this company in the future.

I'm reviewing based on work done for my Dad who lives next door…read more Jason came on time. No nonsense. Gave two options... quick fix or big fix. Went with option #2. We have a house from the 70s and the washer pipe was leaking right at the drywall. Resolved without drama. Not too pricey.

I recently had the pleasure of working with Rodeo Plumbing, and I couldn't be more satisfied with…read morethe service I received. Keith was dispatched to handle my plumbing issue, and he arrived promptly and ready to tackle the problem. His professionalism and expertise were evident from the start, as he quickly assessed the situation and set to work with a clear plan. I had previously reached out to Roto Rooter, who quoted me over $400 for the repair, but Keith and Rodeo Plumbing offered a far more reasonable solution without compromising on quality. Not only did Rodeo Plumbing save me a significant amount of money, but they also provided exceptional customer service throughout the entire process. Keith took the time to explain the repairs needed and answered all my questions with patience and clarity. It's refreshing to find a company that values their customers and stands by their work. I wholeheartedly recommend Rodeo Plumbing to anyone in need of plumbing services. They have earned my trust, and I will definitely be reaching out to them for any future plumbing needs!

Horrible plumbing company....you can get much better work for much less...QUOTED ME 1700 FOR A…read morewater heater.. I Got it done on both my rental properties for 1100 ea and solid work....Hit up the plumbing plug on Instagram. Best plumber, best prices...no upsells..STAY AWAY FROM CACTUS/RODEO OR WHATEVER TF THEY CHANGE THEIR NAME TO THIS TIME, PLUMBING.....

This was the best, certainly most Professional Experience I have had in working with a Company 'in…read morethe Trades.' My situation involved replacing a Rheem Hybrid Water Heater that failed during year 5, of that under a 10 year warranty. Rheem agreed to replace this without charge, although I had to pay Labor. I attempted to deal with Local Plumbers, Carefree/North Scottsdale, but to no avail. The usual nonsense, not returning calls, or showing up. I then remembered hearing of West Coast on KJAZZ/KBAQ, and called. Everything from that initial call, to the completion was perfect. The interesting part was that the Tech, Logan, was also able to fix a water leak from a pipe at my pool. The only 'hiccup' was with the Rheem Distributor, and fortunately, John, Owner of West Coast, was able to, in a creative manner, work that out. I will soon call this Firm to affect Annual HVAC Service.

I am beyond disappointed with the customer service my mother received today…read more She had a service appointment scheduled between 4:00 PM and 6:00 PM. To be sure everything was on track, she called the number listed on the company's website this morning to confirm the appointment. Instead of simply answering her question, the man who answered was incredibly rude and told her, "You're not supposed to be calling us. You need to call your maintenance guys. Don't call this number." When she explained she only wanted to confirm the technician would be there between 4:00 and 6:00 PM to ensure she would be home to let him in, he said yes and abruptly hung up on her! My mother made sure she was home a hour before the scheduled arrival window. Because of the extreme heat, she had stepped out earlier in the day, only to discover the technician had shown up 2-3 hours before the scheduled appointment window without any phone call, text, or courtesy notice that they would be arriving early. Had someone simply called, she would have returned home immediately. When she called the same number back to find out what happened, no one answered so she called back and the same employee answered. Before she could even explain the situation, he interrupted her with, "Yeah, yeah, before you even say anything else, I already know who you are. You called this morning. Call your maintenance guy." He repeatedly cut her off, refused to let her speak, and then hung up on her a second time! I've rarely seen such disrespectful and unprofessional customer service. Hanging up on customers twice, speaking to them with contempt, and refusing to listen is completely unacceptable. If this is how your company treats people who are simply trying to confirm an appointment, I would strongly recommend others think twice before doing business with you. This was, without question, one of the worst customer service experiences we've ever had. **Edit in response to the owner's reply: Your response completely misses the point. Whether your policy is for residents to communicate with the onsite maintenance team has nothing to do with how you treated a customer. There is no excuse for being rude or hanging up on her--twice. Instead of acknowledging the unprofessional behavior, you chose to deflect responsibility and avoid addressing the real issue: treating customers with basic respect. As the business owner, I would have expected accountability, not excuses. If you confirm a time to come out, it's reasonable for a customer to expect you to arrive during that timeframe or at least communicate if something changes. Poor communication followed by dismissiveness only makes the experience worse. Regardless of your internal processes, she's still your customer and deserved to be treated with courtesy and respect.

We hired NuFlow for a sewer lining project at a cost of ~$28,000. House was built in 1969 with…read morecast iron pipe. They acknowledged that they were not the cheapest service in town, but they positioned themselves as a premium provider with superior service. Unfortunately, our experience did not match that claim. While pulling the final lining, it got pulled free and became lodged in the sewer line, permanently blocking the line. How did we find this out? Well, several additional trucks and people started showing up at the house with 'serious looks'. Our GC for our ongoing remodel said "you might have a problem." We did. And at this point, things started going sideways, and the process became pretty intense. The fix required sawcutting our interior floors and removing exterior pavers so a new line could be installed out to the mainline in our front yard. NuFlow did address the issue at no additional cost. However, the situation caused significant disruption to our home, delays to other contractors, and quite a mess. Protection measures during sawcutting were minimal, and the front of our house and windows were covered in concrete dust, all the way to the roof line. They had plastic 'draped' on the front of the house, but as they cut into our stem wall, the blade blew the concrete dust up behind the plastic. When they pulled the plastic down and saw the mess, they started to use a field broom to wipe down the windows and screen until we said that might not be a good idea. NuFlow sent cleaners, and agreed to reimburse $800 for paver repairs. The cleaners came without proper equipment, so ended up borrowing our cleaning equipment. And, they damaged our window screen frames. Maybe this sounds petty? Based on the response below, it must have seemed that way to NuFlow. When submitting our invoice for the paver repairs, we mentioned the issues with the cleaners and let them know about the screens ($60 replacement). Our contact at NuFlow let us know "It seems that nothing we do at that property is up to snuff." and "We are hearing different things from different parties so we are trying to get everything straight." (direct quote). Since then, communication has broken down completely. Despite multiple emails, texts, and calls over the course of more than 6 weeks since our last contact, we have received no follow-up or reimbursement for paver repairs. At this point, it's not about the dollar amount. It's about accountability and follow-through. For a company that markets itself as a high-end provider, the lack of responsiveness after the job was completed is disappointing. If you're considering NuFlow, I would strongly encourage you to evaluate not just the sales process, but how they handle issues after the work is done. And always question when someone says you won't know they were even there, they will put it back exactly like it was...

Referred to Nu Flow account manager Hayden Grant (by a reputable plumbing contractor I had used…read moremany times here in Mesa, AZ) for help with a failing sewer line under the concrete slab of a 1950's vintage residence. Hayden met me the following morning on site where we did a quick interior walk through of the residence. After discussing several options we decided that relining certain sections of the cast iron pipe was the correct AND most cost effective option. Hayden then thoroughly inspected all of the drain lines in the home with an inline camera, prepared a diagram of the existing lines and a quote with multiple options to consider...that same day! He was thorough, friendly, knowledgeable about his products/procedures and made several time saving suggestions. That was the 5 star performance. I am now going to contract with Nu Flow of Phoenix and will report back when the work is completed. Upon completion...I will honestly report on the "quality & value" portion of this review. That's the real SHOW that the customer pays for! Hayden did his part very well...he SOLD me. Now let's see if Nu Flow of Phoenix can backup his 5 Star promises! To be continued...

Nathanael, was great to work with, very professional, explained what needed to be done and the…read morepotential for future issues. Highly recommend.

Fast service and a fair price for drain clearing too! Service technician was honest and did a…read moregreat job. Didn't make a mess either.

Communicated well, done in a timely manner and everything works properly. Would definitely…read morerecommend.

AMAZING CUSTOMER SERVICE. Great Family Business, Rapid response too our household issues and helped…read morea ton.

Copperstone Plumbing is awesome! We had an RO system put in, a water softener and 3 toilets…read morereplaced. Job, Clint and Logan did a fantastic job. They are detailed, have a kind demeanor and all of the services were reasonably priced! We're thankful we found our go to plumbers! Thanks again!

We had CopperStone replace our Water Softener. We were familiar with the Optima brand softener and…read moreCopperStone is the company that handles the brand. Clint came out to install the unit. The project entailed sweat soldering copper pipe which translates into a quality installation. Clint was extremely knowledgeable in water softeners and plumbing in general. He performed a water hardness test to set the unit up properly and explained in full detail how it all worked. I was so impressed with his professionalism! We will be using them again for any of our plumbing needs. I highly recommend these folks!

Mike and local leaders. Are prompt , Thorough and knowledgeable. I would recommend for your…read moreplumbing needs

Very professional and reliable..Highly recommend!!!Quick and thorough. Worked at my home for many…read moreyears.. Is your family picture in Ireland?