I liked their professionalism and approach, they provided me a quote right away, specifying the…read morematerial, scope of work and warranty upfront. when they came on site the work was completed the same day to spec and without issues. They had to dig a trench in my front yard to install a new main water service line and it was carefully protected and restored; we can't hardly see signs of the trench.

Lou was great! Very professional, skilled and service was done quickly. Thank you againread more

Quick service and reasonable pricing. We needed our water heater to be replaced and they did it…read morepromptly and were respectful of keeping the house clean. Would definitely recommend them for replacement and maintenance.

Had a miserable time with a water heater that went out. Not only did these guys come out quick, but…read morethey repaired they changed out the water heater fast.

Anthony arrived early for our plumbing appointment. I was very pleased with his knowledge and…read moreprofessional manner concerning our water line leak. Anthony was very patient in explaining our options that we had to correct our plumbing problem. Thanks again for such great service. (Jim in Sun City West) Follow-up: Anthony, along with Yael, and Colen arrived early Friday morning to install our new main water line to our house. From start to finish, they trenched, installed, and tested the new main line in just about six and a half hours. Their work as a team is truly outstanding. When finished they left our landscape neater that it was before they started. The Hansen Family has a winning team with this crew of professionals. Thanks again! Jim (Sun City West)

They are scam not trust worthy and break contract and take a long time to get your deposit back…read more Everything is agree and they break SOW. I will never deal with them again. Stay away from them if you want to get screw go ahead. You will loose your energy and time. You problem won't be solved

David came out himself and gave me an estimate that went well below the competition. Our tankless…read morewater heater was installed by the end of the week and has been working flawlessly ever since. Thanks for the fair shake David!

Superb customer service. Excellent response time. Friendly, efficient service. I strongly…read morerecommend these guys. Will use again.

Lawson responded to my Yelp inquiry faster than anyone else, and had a tech at the house 10am, the…read morenext day Tyler gave us a reasonable estimate, and quickly fixed the pinhole leak - but his repair failed with a tiny, tiny hole in the back of the joint. Tyler patiently re-drained the pipe, redid the repair, and spent time to ensure it would hold longterm. Overall great experience with Lawson, and will keep their number handy for the next time we need a plumber.

A very pleasant intelligent person, Michael Kempton, came out. He knew what he was doing and got…read moreright to it. The work needed to unclog 80 years of hard water calcium carbonate on original plumbing required more time to be scheduled. The quote for today's work was quite reasonable. Because he was not able to resolve the issue today, we were not charged for today. The new quote for more extensive work is also quite reasonable. They have done work for me in the past and I always appreciate them. It is nice to feel relaxed, knowing I am in the hands of reliable experts. Thanks guys! We were not charged

Rich and his staff were great to work with. I called him at 11pm when our water heater sprung a…read moreleak. He was at our house by 7am and explained clearly what to expect. Very professional and courteous, and shared some useful tips on keeping our new water heater in good shape. Would definitely recommend!

Rich, the owner of American Plumbing and Rooter is the best!…read more I called him about a plumbing problem on a Saturday morning. He took the time to talk it through, asked good questions, and asked me to send me to text him photos and information to help with the service call on Monday. On Saturday afternoon, he contacted me with what he thought might be a simple diagnosis and solution. He was absolutely right! This saved me the cost of the service call and an unneeded plumbing repair. Thank you, Rich, for your honest, knowledgeable help. I will definitely call you again for future plumbing needs.

Don't need to look for another one. Ever. Truly. Replacement of outdoor vacuum breakers and hose…read morebibs. My husband says they work like a new car, sensitive to pressure and look great. Service and estimate were super professional, comprehensive, and he spent time on the explanation and options. Knew exactly what to fix what others couldn't.

Scheduled an appointment two weeks in advance and was given an arrival window of 8:30-9:30 AM…read more Unfortunately, there was no call and no show during that time. At 9:30, I finally received a text saying the technician was "on the way." I understand that jobs can run over, but it's common courtesy -- and basic professionalism -- to communicate delays to customers ahead of time. People take time off work and arrange their schedules around these appointments. The complete disregard for my time was extremely frustrating and unprofessional.

Avoid ASAP Plumbing - Bait & Switch Pricing, "Theatrics," and Zero Accountability…read moreI unfortunately have to give ASAP Plumbing a 1-star review. If I could give them negative 5 stars, I would. We had two technicians, Jose Horlacher and Josh Karl, come out to check a leaking outdoor spigot and a wobbling toilet. From the start, it was nonsense theatrics, particularly from Josh (the senior tech). He tried to scare us into unneeded repairs, claiming our plumbing was so old he "couldn't touch it"--which is absurd, as the house was only built in 1996. When he lifted the toilet, he claimed it was "the worst news ever," stated the flange was off-center, and told us he would need to break and replace the tile to install a new flange. He used this fear-mongering to justify a massive $2,900 quote. When I questioned him again on the price, he changed his story and tried to justify the cost by claiming it was for a "2-year warranty." After I pushed back further, they suddenly dropped the toilet quote by $300 (to $1,350). The most disturbing part? Our doorbell camera captured him discussing this on the phone, saying, "Oh, let's just drop it down like we did with the other lady"--as if this manipulative pricing is a routine habit for them. Based on discussions with other plumbers and engineers, even with that "discount," the total for these two jobs should have been around $900 max. The reality was a complete bait-and-switch. They returned the following Tuesday and swapped the flange (picture attached) in just 20 minutes. It did not--I REPEAT, DID NOT--involve any of the tile work or major adjustments they claimed were necessary. We paid for a major demolition that was not required, but got a standard 20-minute repair. Honestly, they seemed to just linger around to pad the time rather than just getting it done. I would blame the behavior mainly on Josh, as he appeared to be the senior tech and Jose appeared to be in training or the least experienced... To make matters worse, the professionalism was non-existent: * They actually asked if we wanted the toilet caulked--as if leaving it unsealed was an option. We said, "Of course," yet when we checked, they had only caulked it halfway around. * They scratched up our toilet seat. * On the first visit, they left the lid to the main water line open, left their tools, gloves etc... scattered in our front yard Management has completely ignored us. I called three separate times to speak to a manager about rectifying this. Each time, I was told it would be "prioritized" and that a manager would contact me by the end of the day. It has now been a month. I purposely waited to give them the benefit of the doubt during the holiday season, but they have simply ghosted us. The only thing they did do was send an "itemized invoice" (picture attached) after I requested a breakdown of labor and supplies. It was offensive: it was done with zero effort and completely lacked detail--which I believe was done on purpose to hide the inflated costs. I cannot believe this happened given my past loyalty to this company. We had previously entrusted ASAP with major work, including a massive kitchen re-plumb where they redid everything for new appliances and re-installed our RO system. We also hired them for water heater circulators and other outdoor repairs. I had recently recommended them to friends and had to immediately reach out and tell them not to call. Beware of the theatrics at this company. They burned a loyal customer, overcharged significantly for simple work, and refused to take accountability.

Three weeks ago, I posted this review:…read more WASTED DAY. On the morning of Saturday, February 28th, I called ASAP Plumbing to locate buried drain cleanouts on my property to use for an emergency pool drain. I spoke with the tech who said he would have someone at my house between noon and 4PM that day. I verified he had all of my contact info, and he confirmed I would get a phone call prior to their arrival. I waited until a few minutes after 4 to call after nobody arrived. The answering service confirmed I was in their system for service, but an appointment had not been made. Apparently the tech forgot to send me a "confirmation text" which sets the appointment in their system. I sat around the house and wasted an entire day because of their incompetency. Total fail, I will not call them again. About a week later, I received this response from management: ASAP Plumbing (Owner) 2 weeks ago We are sorry to hear about your experience and would appreciate the opportunity to discuss this further. A manager will reach out to you shortly so we can resolve your concerns. All Masters Plumbing Team In case anyone thought that was legitimate concern from management, nobody reached out to me after this post was made. I plugged the owner's response into AI for a translation: "We don't care that we wasted your entire day, nor do we care that you are also in the emergency service industry and lost wages due to our carelessness. We do care that potential customers see a negative review, so in an effort to downplay our mistake we will post this response in hopes someone will think we actually called this guy to correct our absolute fail". Still a solid one star, and zero if Google allowed it. This is not a place I would ever use in even the mildest of emergencies.

I had a total emergency today when my water heater burst and started leaking. I called and sent a…read morephoto of the unit, and Jim and his son were at my house within an hour to install a new Rheem 50-gallon natural gas heater. They were incredibly professional and the installation was flawless and clean. They were both very friendly and took the time to explain maintenance tips and exactly how to handle any future warranty claims. Most importantly, the pricing was exactly what was listed on the website--no hidden fees or surprises at all. If you're looking to replace your water heater, I highly recommend Jim and his son!

I would definitely hire Jim if you need a new Water Heater. Very professional and knowledgeable. He…read moreresponded quickly to my request to replace my leaking water heater. Even found time even with his busy schedule to come out the same day. Very reasonable on the cost and no up sale. The price is the price. Thanks to Jim and his son for the excellent customer service and professional workmanship.

Brandon responded instantly and provided a great quote (for changing our water heater). He came and…read moreinstalled a water heater within hours on Saturday. The price was $500-$600 lower than other quotes. All in all, it took about 1.5 hours from the moment he showed up at our house. There was a minor hiccup with a leaking hose, but Brandon came back within 10 min and fixed it at no charge. I highly recommend Pipe Masters: excellent price, high quality - amazing value.

BEWARE! SCAM ARTIST! Had Brandon(owner) come out for a two…read morefold problem. After a storm we had flooding in our basement due to an injector pump going out as well as the drain in the backyard not be sufficient for draining the water during a large storm or flooding. When they first came out the located the injector problem right away (it was obvious) the second problem instead of listening to me they talked over me and didn't listen. They then recommended video recording the pipes to find any leaks. After none were found they packed up and left. Two weeks later the backyard flooded again and sure enough the leak was back. I called them back explained the problem again this time they were able to figure out the issue. This is where things get weird. They had a "cost saving option" that they seemed hellbent on getting done. I told them my concerns about it not working the way they described and that we would prefer to do it the right way even if it cost a little more. We wanted the drain in the backyard patio tied into a main sewer drain. The person who originally installed it had it just going into a French style drain that then had the water running along the foundation and leaking into the basement. There option was to tear up our travertine tile and putting an ugly pump we can cover in the corner of our patio. They also didn't tell us they couldn't put the tile back until after they tore it up. They also didn't tell us the pump would be exposed until after. What was told to us was they would put a sump pump in under the tile. Widen the drain to 3in. And then put in drainage over to the corner of the backyard into a 6ft hole back filled with moon rocks and sand. None of this was done. Drain was left alone. Pump is un covered in corner. And the hole was a foot deep with two bags of rocks put into it. I have no been informed by multiple companies that my suspicions were true and this will not work. There is a lot more but this is long enough. Here's some pic of the finished product. There isn't even an outlet to plug this thing in! This didn't even talk about the level of unprofessionalism these guys showed. The owner is telling use the worker owes him money he wants to beat his ass. He fired him before he left our house. This worker brought his kid to the work site two days in a row and then came in talking about we need to help him get his job back. With his kid. Don't trust Brandon, John, or Tyson. All liars and thieves.