Had another plumbing issue. Accent was able to take care of it. Professional and speedy.read more

I scheduled a plumbing service with Accent Plumbing after speaking with Jessica on June 2, 2026…read more She told me the earliest available appointment was June 7 between 3:00-5:00 p.m. I explained that I had a medical appointment at 3:00 p.m. and would not be available during that window. Jessica then offered June 8 between 1:00-3:00 p.m., which I accepted. On June 7, I unexpectedly received a text at 1:30 p.m. stating that technician Hyrum Hatch was on the way. I didn't see the text until about 1:50 p.m., so I immediately called Accent Plumbing. Jessica answered, and I reminded her that my appointment had been moved to June 8 between 1:00-3:00 p.m. She said she remembered our conversation and that I had been unavailable from 3:00-5:00 p.m. I explained that was exactly why we had rescheduled for the following day. She placed me on hold to contact the technician and then confirmed that we would keep the agreed-upon June 8 appointment between 1:00-3:00 p.m. On June 8, I waited until 2:45 p.m. without receiving any notification that the technician was on the way, so I called Accent Plumbing for an update. Jessica answered again and told me, in a dismissive tone, that the technician would not arrive until 3:00-5:00 p.m. I explained that I had another appointment from 4:00-5:00 p.m. and asked why no one had contacted me to let me know the appointment window had changed. Rather than addressing my concern, she simply repeated multiple times that the technician would arrive between 3:00-5:00 p.m. and eventually offered to reschedule me for Friday. I rescheduled for Friday between 1:00-3:00 p.m., but was then told that the technician still might not arrive until 3:00-5:00 p.m., making the scheduled appointment window essentially meaningless. At this point, it has taken over a week just to get someone scheduled to come to my home. Communication has been poor, appointment windows have not been honored, and I had to repeatedly call the company myself to find out what was happening. If you're scheduling with Accent Plumbing, plan on keeping your entire afternoon open because the appointment window does not appear to be reliable. I was also disappointed with the customer service I received from Jessica. I found her communication to be dismissive and unprofessional, especially when I was simply trying to understand why my scheduled appointment had changed without any notice. I informed Jessica that I would be leaving this review. I ended up going with a whole new plumbing company only based off of Jessica's extremely poor customer service. Update 06/13/2026: The owner, Steve, personally called me the following Tuesday regarding my review to apologize for how the situation was handled. Before reaching out, he took the time to listen to the phone calls between Jessica and me. He explained that the issue stemmed from a scheduling error on their end that was not properly communicated to me, which ultimately caused the entire situation. Steve also acknowledged that the calls were not handled appropriately and shared that he had addressed the matter with Jessica as a learning opportunity to help ensure a similar situation doesn't happen again in the future. He also asked if there was anything else he could do to assist me, which I genuinely appreciated. I wanted to update my review because Steve's willingness to personally investigate the issue, take accountability, and follow up with me speaks volumes about his character and leadership as the owner. While my initial experience was frustrating, I truly appreciate the way he handled the situation and his commitment to making things right.

Would highly recommend. Joe gave amazing service. He was on time, communicated every step, and…read moreworked quickly. He was super friendly and professional.

Landon and Joe were great. Excellent communication and arrived early to replace my shutoff valves…read morein my downstairs bathroom. They were very professional and informative of the issue and had the repair complete very quickly with zero mess. A+

My technician TJ was awesome…read more He explained everything that was needed to be done and the cost associated with the repairs. He was quick and clean and I will definitely use him going forward. I highly recommend this company *****

Extremely questionable business practices. I called to…read morehave the condensate drain cleaned out and inspected. Trane Unit, 9 years old. Techs came and said the internal drain pan was rusted and leaking and couldn't be replacements because it was welded to the coil. They stated by the time everything was fixed, it just be better to replaced the unit. Water was leaking and staining the ceiling and walls and I had no time to double check what they were claiming. Photos provided were hard to decipher but showed a rusty pan. Then I got a quote for the unit replacement ($15k !) for a brand I never heard of. I should have done more research but told them to proceed. The next day two different techs show up with the unit. I mentioned to them, by the way, it never came up but the condensing unit is right behind our bedroom and if the new one is any louder than the Trane unit, I don't want it. The tech said that this brand is known for being louder than Trane and Carrier. They put me in touch with the sales guy and he said the next unit up that is quieted would be another $2k more. I said fine, proceed. In the mean time, the two techs went up to inspect the AHU. They were up there for awhile and came down and stated that the unit and auxiliary drain pan (not the primary) were pitched in the wrong direction. They adjusted everything and cleaned out the drain line and stated everything was now draining properly. When I asked about the rusted primary drain pan inside the unit, they stated it was plastic and just fine. The coil showed very minor signs of oxidation but nothing to be concerned with. So impossible for a plastic pan to be welded to the coil. I asked if they recommended replacing the unit. They said they saw no reason to. This was 2 weeks ago and all seems to be fine. So, I very nearly spent $17k on an inferior unit I didn't need. Unbelievable. These techs at Rescue One work on commission and upselling. Some have integrity. Others do not.

Peerless Plumbing was an absolute pleasure to work with and one of the best service providers I've…read moreever dealt with. We purchased a new home with a known sewer issue, and Peerless provided a very reasonable quote for the repair. Unfortunately, once work began, they discovered the sewer line was in much worse condition than originally anticipated. The project ended up taking several days longer than expected, and they even had to remove a tile in our living room to access and clear one of the lines. Many companies would have responded by issuing a change order and increasing the cost due to the additional labor and complexity. Peerless did the exact opposite. Not only did they honor their original commitment, but they actually reduced our invoice by $2,000 because they had to remove a tile during the repair process. As if that wasn't enough, they also sent us DoorDash credits since we were unable to use our kitchen for a couple of nights. I was genuinely blown away by their integrity, generosity, and customer service. The entire team was professional, kind, and a pleasure to work with from start to finish. I would recommend Peerless Plumbing without hesitation to anyone in need of honest, high-quality plumbing work.

Brandon and Jason were on time, professional and offered clear advice concerning my plumbing…read moreissues!! We have scheduled a hydrojet service for this coming week...this should help mitigate improper drainage on my patio. Thank you-

We've had great experiences with AZ's best for jobs ranging from small to large. When we purchased…read moreour previous home, the seller informed us that they had the pipes hydro-jetted every 6 months to prevent a slow drain. So, when the kitchen sink was beginning to drain very slowly, we called and requested to schedule hydro-jetting with AZ's best. Shaq arrived and explained that the issue would likely remain and hydro-jetting was not advised, but that installing a vent would solve the problem. We made the mistake of avoiding his advice and proceeding with hydro-jetting. Unsurprisingly, the issue remained and the slow drain began to guconstantly. We called Shaq and scheduled to have a vent installed, which ended up fully resolving the issue. Since then, we sold our previous home and purchased a new one. We had Shaq install a new tankless water heater to replace a 16-year-old 75k gallon and are very pleased with the result. Overall, I would highly recommend AZ's best for solid work at a reasonable cost.

I've used AZ Best Pipe Plumbing Dr before and had a great experience. The 2nd time I asked how much…read moreit would cost to replace/install a water heater. Chris the owner said he would send someone to do an estimate and did not tell me once there would be a service fee $182. Matt came and did an estimate and advised me it would be $500 to install a new water heater if I purchased one. Then he said he said the $182 would be used towards the install if I did it within 2 weeks. When I got the actual estimate it said it was $650 cost, which was not what I was told. 2 days later Chris the owner came and did the water heater install. He did do a good job until he charged me the $650 and would not use the $182 as a credit which is what I was told by Matt. He said that the $182 was a service fee to tell me what the issue was and that was a cost for his plumber to do an estimate and gas cost. I advised him that I already knew what the issue was which is why I asked him in the beginning what the cost would be to install a water heater which would have saved the plumber the trip. He only used some of the money from the service fee instead of all that I was advised would be used. Versus honoring what I was told for the incorrect cost of the install, in addition to using the full $182 service fee towards the actual service you lost a customer. Next time be honest and transparent about your costs. Do not price gauge your customers and back pedal on what was actually told by your employees.

Can't say enough good things about Summit! Their people are professional and very knowledgeable,…read morethe plumber fixing my shower explained everything as he was fixing, didn't try and upsell me at all. Greatly appreciated, I'll be sure to call next time I have an issue and I'm spreading the word to all my friends that need plumber services! Great job by Summit, and the pricing is competitive as well!

Excellent workmanship and service. Repaired my leaking main water line and installed a state of…read morethe art leak detector to have peace of mind when traveling. Highly recommend

I needed a plumber to knock out a list of items the buyer of our property wanted repaired. Called…read moreJI Plumbing and got GREAT service. So thrilled I discovered this company. Jaimie, the owner, came out to the property and went through each and every item. He took his time and explained things. His service was OUTSTANDING and his price was more than fair. I HIGHLY recommend JI Plumbing to anyone and will be passing his information along to friends and family.

We moved away from Arizona almost ten years ago, and Jamie was our go to plumber when we were…read morethere. I was visiting my mom at her house in the Phoenix area when the garbage disposal died. I figured at the same time I would get her a new kitchen faucet (the old kitchen faucet was not doing well; the desert is so hard on plumbing). I immediately thought of Jamie to do the installation, and was relieved when I was able to still find him online. Jamie came, installed everything; no muss, no fuss. I like Jamie because his prices are fair, his work is outstanding. He's reputable and no-nonsense. No upsell on any kind of services or parts that you are more than likely not ever going to need.

Came early (like when does that ever happen?) and were super speedy…read more I do wish they would've asked if they should wear boot covers because we are a no-shoe house, but I don't think most places would consider that standard protocol. They detected the leak quickly and charged me $88. Great experience, nice people, speedy service.

On February 19, I called Delta to check the water line and system for a leak. The water usage had…read moreshot up hence the concern for a leak. A Delta tech came with special equipment and stated he had detected a water leak under the concrete driveway. Based on his indication that a leak was under the driveway we proceeded to cut out a section of the driveway and uncover the waterline. There was no leak found. Soon after, another plumber came, conducted thorough tests and confirmed there was no leak anywhere in the water system of the house. His results were documented. Delta offered to refund half their fee of $88 for this service and resulting error. I'm out over $1600.