Terrible customer service and after-sale support!
I bought a set of new batteries and an automatic battery water-filling system from this business a few months ago. Spent about $1,400 in total. The lady set up a date and time for installation and when the time came, no one showed up. No call. No text. Nothing to let me know if they were still coming or if they weren't coming at all!
I called the office to reschedule and, as usual, no one answered the phone so I had to leave a voicemail. Eventually, the same lady called me back and we re-scheduled the appointment. She didn't apologize, but rather told me that they did come to my house - 3 hours after the scheduled time!
Eventually, the techs that came out to do the installation, which was fine. They were courteous and completed the job quickly. With the batteries installed and the watering system hooked up, I thought I was set for a low-maintenance experience. I was wrong. The day after setting it all up, I went out to the garage to find that battery water had leaked onto my garage floor under the golf cart. A lot of water. I opened up the compartment and found water all over the top of my batteries, which had leaked from the hose connections in the watering system. The acid-ladened water had proceeded to corrode about 3 square feet of my nice epoxy painted garage floor.
Hey, problems happen, so I wasn't too upset about it all.
The problem came when I attempted to call their office for some customer support. As is typical for this business, no one answered the phone so I, once again, was forced to leave a message. In fact I left four messages over a period of 3 weeks, because THEY WOULD NOT RETURN MY CALLS!!! Not a single one. I was only able to talk to someone when, amazingly, the lady happened to answer the phone on my 5th try. She seemed offended that I would call to tell her I had a problem. We set up another appointment.
Andrew came out and replaced some of the hose connections and did an annual checkup on the cart that I had previously paid for through the lady.
Well, of course, the batteries leaked acid water onto my garage floor, again!
Good thing I got Andrew's mobile number from him during his visit. Or so I thought! I have texted him 3 times now with NO RESPONSE!
This company's customers service is nonexistent. I would never recommend them to anyone!
Tim S.
Rio Verde, AZ read more